Palazzo Caracciolo Napoli - MGallery 4 gwiazdki

Staff are friendly and helpful. They responded quickly to any request. Rooms are clean and well kept. We found the hotel peaceful and quiet. The location is fine, close to the historical centre. We enjoyed our stay and would stay again.

I stay several times in this beautiful Property. All those employees made my stay "Great " Front Desk :everybody are so nice special mention to Stefano , Roberta nad Cristiana, Breakfast : Stephanie and Rosaria. Also Genaro in the Spa, Carmine and Thank you Mr. Claudio

Odwiedzam ten hotel drugi raz i ogólnie do hotelu nie mam zastrzeżeń. Piękne wnętrze , wygodne łóżka. szkoda , że spa nie jest otwarte w niedzielę. Niestety położenie hotelu nie jest najlepsze, okolica jest wyjątkowo brzydka i wydaje się być mało bezpieczna.

Hotel w pięknych odrestaurowanych wnętrzach z klimatem. Bardzo miłe przywitanie, czuliśmy się naprawdę oczekiwanymi gośćmi. Bardzo profesjonalne zameldowanie z wszystkimi potrzebnymi informacjami, mapą, zaznaczeniem wszystkich ważnych miejsc. Usługa odstawienia i zaparkowania samochodu-super nie musieliśmy szukać miejsc parkingowych, zastanawiać gdzie znaleźć bezpieczny parking. Pokoje bardzo praktycznie urządzone, jest wszystko co potrzebne na krótki i dłuższy pobyt. Śniadania bardzo smaczne duży wybór świeżych produktów, świetne sery, pyszne ciasta, dobra kawa czyli wszystko żeby miło rozpocząć dzień. Wieczorem również korzystaliśmy z restauracji hotelowej, urzekły nas piękne stylowe wnętrza. Szkoda że byliśmy tak krótko, ale mamy nadzieję że jeszcze wrócimy. Hotel zdecydowanie godny polecenia

excellent stay the personnel was really helpfull the hotel needs however a concierge to give better help for excursion and visit and restaurant names the hotel is nice and the breakfast is very good i will come back

A very nice hotel, well situated, close to a hop-on hop-off stop. Also close to the subway station, and the historic center. The staff was very helpful. Room was clean. The hotel is in a very beatiful Palazzo. Breakfast was awesome.

The hotel itself was very nice, maintained and the staff were friendly and helpful. They upgraded our room which was nice and much appreciated. I had booked the hotel based on the amenities of the spa/pool and the airport shuttle service listed. When we checked in we were told that other than the outdoor hot tub, that the spa and pool are not included without cost and were closed every week Sunday/Monday. We were also told that while they can arrange a shuttle or taxi that they do not provide a free taxi service as the amenities listing would have suggested. So I have to say that I was really disappointed that those listed amenities were not actually included.

Great welcome. Had room 200 which was on the in between floor. So very quite and spacious room. Breakfast place had several options which allowed us to enloy breakfast in a more quite corner. Good lobby service!

Second stay - Overall it was awesome again. Junior Suite was great - thanks again :) Bed was a little bit uncomfortable (ie soft). Service was great and hotel design was impressive. We will come back.

We really enjoyed our stay at MGallery in Naples. The breakfast was top class. The suite was nice and comfortable. The staff was friendly and helpful. The neighbourhood was not great however the location is close to many popular sites.

Wonderful hotel situated centrally to Napoli.Excellent staff,nothing too much trouble.Breakfast was marvellous,with a varied choice.Lovely seating area outside.Thank you for the upgrade tojunior suite.

This Place is just Amazing a Beautiful old Italian Palazzo in the middle of the old Naples . The Staff was Great I will recommend this hotel to everybody . a Great place to stay.the restaurant also was very Good

We had a fine stay at the Palazzo Caraccoilo. The hotel itself is a bit run down (i.e hallways) but the rooms were fine. It seems that they upcharge whenever they can though ($7 for ice delivery with no machines on the guest floors seemed unreasonable) but the front desk staff was very nice and helpful.

Do samego hotelu nie mam większych zastrzeżeń: historyczny budynek, pięknie zaaranżowany, uprzejma obsługa, właściwe rozpoznanie statusu (upgrade do Junior Suite). Drobny problem na śniadaniu - obsługa sali wymusza na gościach siadanie w konkretnym miejscu wewnątrz sali, więc siedzieliśmy stłoczeni przy 5 stolikach. W hotelu na tym poziomie jednak chciałoby się mieć więcej prywatności. Osobną kwestią jest otoczenie hotelu, które jest czyli głośne i brudne. Ale takie już uroki Neapolu :)

Staff: The hotel staff was generally friendly yet at least the door boy didn't make much of an attempt to help with two large bags. Also overall the staff was VERY attentive to requests especially in the restaurant and at breakfast.Rooms: Given we travelled as family we had two rooms and could compare. No matter the rooms WiFi didn't really work (choppy and poor signal strength). Quite a surprise these days where WiFi is considered basics. In one room the fridge worked, in the other not. We overheard another guest at reception making the same complaint. Other than that the rooms were clean and specious.Location: Last, the location is so so. While close to the old town and the main station, the harbor and the main sights were at the other end of town. Further, the hotel is on a busy road so you have both the street noise in the morning and all the bad air from all the cars in a traffic jam. Last, you can feel the ground shaking when the metro is passing through underground.Summary: overall an okay stay. If services would improve it's worth coming again.