Palazzo Caracciolo Napoli - MGallery

Palazzo Caracciolo Napoli - MGallery 4 stars

Customer review rating (ALL Rating) 4.3/5 346 reviews

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Hotel extras

  • 800 years of history

  • A Fortress in the pulsating heart of Naples

  • In the Old Town but easily accessible from anywhere in the city

  • Archaeological Museum, Duomo, San Severo Chapel and San Gregorio Armeno

  • Cuddle your body and spirit at our ERA Wellness Lounge

ALLSAFE approved hotel

Hotel location

Palazzo Caracciolo Napoli - MGallery

Via Carbonara 112
80139 Naples

GPS:40.855141, 14.261048

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


With a warm, informal atmosphere and a historical setting, the restaurant serves local and traditional food infused with Mediterranean flavors and savoir-faire.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  346 reviews

TripAdvisor Rating  4.5/5  3,426 reviews


TripAdvisor rating 5.0/5

tracey186403 Couples - TripAdvisor review

Had a lovely break at this hotel staff very friendly and helpful and upgrade which we did not ask for. The hotel has an architectural style and decorate with different designs with fresh flowers and different ornaments on the tables. It very handed getting to the train station you can walked to it from the hotel. The only think we would say when you step outside it is different story as there is a lot of graffiti, but it is all around Naples. Also, it could be a bit scary as there is a lot of undesirables and this could but you of, but this is not a reflection on the hotel

Very happy with our experience

TripAdvisor rating 5.0/5

Natalieison Couples - TripAdvisor review

We had a one night stay as part of our honeymoon tour. We really loked the hotel, pleasant welcoming and friendly staff, an unexpected treat of a bottle of fizz in the room for our room to help us celebrate were nice touches. Our room was on a corner with a nice terrace to sit out on in the evening. The room was very comfortable, very clean and the bathroom had a good range of toiletries. We had a good explore around the neighbourhood where the backstreets and squares really come to life at night. We had some excellent food and brilliant people watching. The neighbourhood is not flash, dress casual and out wearing comfortable shoes! Go with the flow and see something different and you'll really enjoy yourself.

OK stay

Customer review rating 3.5/5

Jenny Couples - Confirmed reviews ALL

The hotel was in a good location to be close the airport. The room felt outdated - a lot of scratches on the walls, no outlets next to the beds. The front desk was not helpful when we arrived and had some questions for them, the representative ran to the room and just threw down our bags. The food at the restaurant was OK, for the price, it was not the best food.

Lovely Time

Customer review rating 5.0/5

Bh Couples - Confirmed reviews ALL

We had a lovely, albeit brief, stay in Napoli. Staff were very friendly and helpful, hotel itself is very nice, especially the courtyard restaurant/bar. We’d mentioned it was our honeymoon and found a lovely bottle of fizz with a note waiting in our room. That was a really nice touch:

Dear Ben, what a pleasure to learn we were the location for your honeymoon in Naples! Thank you for choosing Palazzo Caracciolo - MGallery and for sharing your experience about it. Your evaluation is the crowning achievement of our daily efforts to provide the highest satisfaction to our guests. We are extremely pleased to learn you appreciated the central location of our Renaissance palace, which is a Unesco heritage from 1995, a short walk from the historic centre, an area well served by public transport, making it an important junction for the main attractions of the city and its surroundings. In addition, we are delighted to hear that our Staff met your expectations. I will pass on your words to our Staff, who will be more than happy to accommodate your words. Thank you once again for dedicating us such a positive feedback. With the hope you may choose us again in the near future, we send you our best regards. Barbara Brunelli General Manager

Central Location, Great Staff

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

There was a minor mishap with the reservation, but after a few minutes the staff were able to sort it out. The rooms were nice and ours had a shared balcony view of the city. I would stay there again for a night or two the next time I visit.

Dear Andrea, thank you for staying at Palazzo Caracciolo - MGallery. The opinion of our guests is a supreme source from which to learn and improve the quality of our services in order to achieve our goal of hospitality excellence. We regret you encountered a small issue at the beginning of your stay but, at the same time, we are pleased to learn that you were able to perceive the efficiency and professionalism which distinguish our staff. We are also pleased to hear you enjoyed the room you were assigned. Palazzo Caracciolo offers 145 rooms, divided by type, from superior to exclusive suites, which represent the building's most noble soul. Thank you again for choosing Palazzo Caracciolo. We hope you have the chance to come back soon for another MGallery experience. Best regards, Barbara Brunelli General Manager

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Other web-users rate our hotel

  • 336 reviews 8.1/10 Location
  • 426 reviews 6.7/10 Room
  • 449 reviews 8.5/10 Service
  • 30 reviews 3.2/10 WiFi
  • 190 reviews 8.2/10 Breakfast
  • 176 reviews 7.2/10 Amenities
  • 118 reviews 6.3/10 Cleanliness
  • 59 reviews 3.1/10 Value

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