Palazzo Caracciolo Napoli - MGallery 4 stars

Customer review rating 4.2/5 2,518 reviews

Palazzo Caracciolo Napoli - MGallery
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 800 years of history

  • The luxury and elegance of a bygone era

  • Pamper your body and mind

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Small animals allowed (20 euros per night).Paying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
  • Babysitting on requestPaying
  • Beach and water sportsPaying
  • Bowling (Nearby)Paying
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Palazzo Caracciolo Napoli - MGallery

Via Carbonara 112
80139
naples
italy

Tel: +390810160111

Fax: (+39)081/0176535

Check-in from 14h00

Check out up to 12h00

  • A.N.M :  201 VIA FORIA

  • TRENITALIA :  LINEA 2 P.ZZA CAVOUR

  • By plane

    CAPODICHINO At 8km / 4.97 miles

  • By train

    NAPOLI CENTRALE At 1.5km / 0.93 miles

GPS :40.855141, 14.261048

Our accommodation(s)

SUPERIOR ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 12 / 129 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 Queen Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LA CUCINA

Type of cuisine: Regional

With a warm, informal atmosphere and a historical setting, the restaurant serves local and traditional food infused with Mediterranean flavors and savoir-faire.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA CANTINA

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 375

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Palazzo Caracciolo Napoli - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,518 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,263 reviews

Pleasant stay in a wonderful location

TripAdvisor rating 4.5/5

JaapC4 16/10/2020 TripAdvisor review

We went for the first time to Napoli. We booked the hotel just for three nights. The location of the hotel was easy to find from the central train station. And the hotel itself was magnificent. the staff was very friendly. The breakfast was very pleasant.

Dear Mr JaapC4, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Rossella Autiero Assistant Manager

Great location

Customer review rating 4.2/5

Antonia A. Friends - 12/10/2020 Confirmed reviews ALL

One night stay before an early morning flight

Dear Mrs. A., Thank you for your positive feedback about your stay at Palazzo Caracciolo. It is with great pleasure that we receive your appreciations about your stay with us. Your satisfaction is the greatest reward for us who work day after day to offer you irreproachable service, for this reason we take note of your dissatisfaction about loyalty program. Please do not hesitate to write us for more information about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Rossella Autiero Assistant Manager

Oasis in interesting area

Customer review rating 4.2/5

Nick B. Business - 03/10/2020 Confirmed reviews ALL

The staff were friendly and helpful., hotel was clean and well presented.

Dear Mr. B., We very much appreciate your comments regarding your staiy at MGallery Palazzo Caracciolo. It is great to read that you enjoyed your stay with us. Thank you so much for mentioning our professional and friendly staff, it was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! We are very happy to learn you enjoyed the historical building of Palazzo Caracciolo, born from the Will of Prince Caracciolo in 1584, and unique place which hosted kings and queens all over the year. Thank you again for sharing your experience, and we hope to welcome you back soon. Best regards Rossella Autiero Assistant Manager

Excellent Stay

Customer review rating 4.2/5

Anonymous Solo - 01/10/2020 Confirmed reviews ALL

During this stay in this Covid period. The staff tried to do all the services they normally do. It was a very pleasant stay

Dear Mr. B., It is a pleasure for us to read your beautiful words about your stay at Palazzo Caracciolo. We are sure that your positive feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services. We are sorry that the WiFi, generally well functioning, has caused you discomfort. We assure you that usually the range of the wifi is usually perfectly working and we regret that you have not been able to enjoy this possibility. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Rossella Autiero Assistant Manager

Lovely hotel with stylish rooms next to the historic centre.

Customer review rating 4.2/5

Colin W. Couples - 17/09/2020 Confirmed reviews ALL

Our arrival was late at night (11.30 pm) but check in was very efficient and there was a bar next door open for us to relax after a long day travelling. The room was very comfortable with an excellent shower and a spacious balcony. breakfast was in a very impressive courtyard and was excellent with individual items delivered to our table. Hotel staff were very helpful and made our short stay very pleasant.

Dear Colin W., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. We are very happy to learn you enjoyed the historical building of Palazzo Caracciolo, born from the Will of Prince Caracciolo in 1584. Thank you so much for mentioning our professional and friendly staff, we will share your comments with them. It was a pleasure to welcome you and it is a great reward for he whole team to know your satisfaction! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rossella Autiero Assistant Manager

well located

Customer review rating 4.2/5

Ludovic D. Couples - 25/08/2020 Confirmed reviews ALL

good stay overall. Good service in general. some opportunities to improve breakfast service. Excellent dinner ( good local cuisine).

Dear Mr D., We very much appreciate your comments regarding your stay at Palazzo Caracciolo. Your feedback is for us the opportunity to improve, therefore we have noted your discontent about the Accor Loyalty Program and the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Rossella Autiero Assistant Manager

Perfect all-round

Customer review rating 4.2/5

Charlotte D. Friends - 22/08/2020 Confirmed reviews ALL

Great hotel, amazing room and perfect service Had a health issue and needed to see a doctor. Stefano was the man of the situation and managed to find a solution which didn't involve me going to a hospital / clinic (given current times, was clearly not ideal). His contribution was clearly crucial to me enjoying my stay! Thank you so much

Dear Ms Deputot, Thank You very much for your words. It is great to read that you enjoyed your stay with us and we wish to thank you so much as well for your appreciation of our staff, whose training and selection we constantly dedicate our time and efforts. It was a pleasure to welcome you and we hope your next visit will be as pleasant as the previous one. Best regards Rossella Autiero Assistant Manager

Great location with Friendly staff

Customer review rating 4.2/5

Tj Solo - 17/08/2020 Confirmed reviews ALL

Comfortable rooms, steps away from sightseeing area, good breakfast.

Dear Thomas J., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that the wifi, generally well functioning, caused you discomfort. We assure you that recently the wifi range has been increased and we regret that you have not been able to take advantage of this possibility. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Rossella Autiero Assistant Manager

First Trip After lockdown

TripAdvisor rating 4.5/5

wilhelm46 01/08/2020 TripAdvisor review

It was not my first time Palazzi Caracciolo, but in this very difficult moment I have appreciated even more the helpfulness and friendliness of all the staff of the hotel and I hope to come back very soon!

Dear Wilhelm46, We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rossella Autiero Assistant Manager

My home in Naples

Customer review rating 4.2/5

Giuseppe D. C. Friends - 12/03/2020 Confirmed reviews ALL

Great friendly staff especially the personnel in the dining room (supper and breakfast) A real pleasure to wake up to such a great breakfast and smiling friendly efficient individuals

Dear Giuseppe, Thanks to choosing us during your stay in Naples. We are pleased you have appreciated ou staff 's professionalism, to whose training and selection we constantly dedicate our time and effort. It will be our care to share your comments with them. It was a pleasure to welcome you and we hope your next visit will be as pleasant as the previous one. Best regards Rossella Autiero Assistant Manager

Just ok

Customer review rating 4.2/5

Garu Friends - 07/03/2020 Confirmed reviews ALL

It was a bed and bathroom in a sketchy part of town

Dear Garu, Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel is located in the old city whose area is an exceptional point to enjoy the historic center and live an authentically Neapolitan experience, sometimes popular and joyfully noisy. We hope you had the opportunity to visit the typical "vicolettis" or the intimate and gourmet "osterie" and, above all, enjoy the friendliness and liveliness of the Neapolitans. However, residents may not always take care of their streets and their neighborhood: we regret this failure and fully understand your comments. Best regards Rossella Autiero Assistant Manager

Great stay!

Customer review rating 4.2/5

Elvin Couples - 04/03/2020 Confirmed reviews ALL

Centrally located, wonderful staff and great accomodations. Air conditioner didnt work so i removed one start. Overall 9/10.

Dear Elvin, Thank you for choosing to stay at Palazzo Caracciolo. We are pleased to see that you enjoyed your overall stay with us. We are very sorry to read you were not completely satisfied with the quality of the air conditioning, if you had reported the failure to us, we would have changed your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rossella Autiero Assistant Manager

Average

Customer review rating 4.2/5

Anonymous Solo - 28/02/2020 Confirmed reviews ALL

I am platinum but wasn’t upgraded. Breakfast was chaotic—had to wait for plates, table service was almost impossible even for a coffee.

Dear Matthew M., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Massimiliano Maggioni Assistant to GM

Do not book the family room

Customer review rating 4.2/5

Anonymous Families - 27/02/2020 Confirmed reviews ALL

Layout of the family room is awful, no light. Cold if you keep the internal door open. Also very easy to fall due to the sill. Breakfast staff was slow and forgot our order. They did not make sure that some guest touch dishes and accessories with hand they cought in - even in a situation of virus. Coffee was always out, same for eggs, etc. They did not notify us at booking of the construction ongoing in front of the hotel .

Good stay, with minor improvements

Customer review rating 4.2/5

Brendan Families - 24/02/2020 Confirmed reviews ALL

Central. Good facilities. Helpful and friendly. Good food.

Dear Brendan, Thank you for the great review and thank you for the stay at Palazzo Caracciolo Napoli. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Massimiliano Maggioni Assistant to GM

Really well appointed hotel in good location.

Customer review rating 4.2/5

Mark F. Couples - 10/02/2020 Confirmed reviews ALL

Great customer service from check in to check out. Staff at breakfast so friendly and attentive.

Dear MARK F., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Massimiliano Maggioni Assistant to GM

A fine hotel

Customer review rating 4.2/5

Belinda R. Couples - 03/02/2020 Confirmed reviews ALL

Stayed for two nights. Very warm welcome. Hotel room upgraded and gifts provided. Complimentary welcome drinks were very good and dinner was excellent. We had eggplant parmigiana, fillet steak and cheeses. Breakfast was very good and reception and wait staff were great. Upon departure we were asked how our stay was and how anything could be improved

Dear Belinda R., I would like to thank you for the time you spent for the review. We really appreciated that you enjoyed the service and the hotel. We are happy that you understood our mission: treat our guest in an extraordinary way. Hoping to have the chance to meet you again in Naples in the nearest future. Best regards Massimiliano Maggioni Assistant to GM

Excellent hotel

TripAdvisor rating 4.5/5

Gary O 28/01/2020 TripAdvisor review

Staff are friendly and helpful. They responded quickly to any request. Rooms are clean and well kept. We found the hotel peaceful and quiet. The location is fine, close to the historical centre. We enjoyed our stay and would stay again.

Good location and good service.

Customer review rating 4.2/5

Gary O. Couples - 27/01/2020 Confirmed reviews ALL

We enjoyed our stay. Staff were friendly and helpful. The location was good - close to historic centre and to a stop on the sightseeing bus. The room was quiet and well presented and clean.

Very good location and confortable accommodation

Customer review rating 4.2/5

Carlo Families - 07/01/2020 Confirmed reviews ALL

Very good

Dear CARLO C., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

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