Palazzo Caracciolo Napoli - MGallery 4 stars

Customer review rating 4.2/5 2,469 reviews

Palazzo Caracciolo Napoli - MGallery
See on a map
+ 26 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • 800 years of history

  • The luxury and elegance of a bygone era

  • Pamper your body and mind

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Small animals allowed (20 euros per night).Paying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
  • Babysitting on requestPaying
  • Beach and water sportsPaying
  • Bowling (Nearby)Paying
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Palazzo Caracciolo Napoli - MGallery

Via Carbonara 112
80139
naples
italy

Tel: +390810160111

Fax: (+39)081/0176535

Check-in from 14h00

Check out up to 12h00

  • A.N.M :  201 VIA FORIA

  • TRENITALIA :  LINEA 2 P.ZZA CAVOUR

  • By plane

    CAPODICHINO At 8km / 4.97 miles

  • By train

    NAPOLI CENTRALE At 1.5km / 0.93 miles

GPS :40.855141, 14.261048

Our accommodations

SUPERIOR ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 12 / 129 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 Queen Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 18 / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LA CUCINA

Type of cuisine: Regional

With a warm, informal atmosphere and a historical setting, the restaurant serves local and traditional food infused with Mediterranean flavors and savoir-faire.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA CANTINA

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 375

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Palazzo Caracciolo Napoli - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,469 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,242 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

My home in Naples

Customer review rating 4.2/5

Giuseppe D. C. Friends - 12/03/2020 Confirmed reviews ALL

Great friendly staff especially the personnel in the dining room (supper and breakfast) A real pleasure to wake up to such a great breakfast and smiling friendly efficient individuals

Dear Giuseppe, Thanks to choosing us during your stay in Naples. We are pleased you have appreciated ou staff 's professionalism, to whose training and selection we constantly dedicate our time and effort. It will be our care to share your comments with them. It was a pleasure to welcome you and we hope your next visit will be as pleasant as the previous one. Best regards Rossella Autiero Assistant Manager

Just ok

Customer review rating 4.2/5

Garu Friends - 07/03/2020 Confirmed reviews ALL

It was a bed and bathroom in a sketchy part of town

Dear Garu, Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The hotel is located in the old city whose area is an exceptional point to enjoy the historic center and live an authentically Neapolitan experience, sometimes popular and joyfully noisy. We hope you had the opportunity to visit the typical "vicolettis" or the intimate and gourmet "osterie" and, above all, enjoy the friendliness and liveliness of the Neapolitans. However, residents may not always take care of their streets and their neighborhood: we regret this failure and fully understand your comments. Best regards Rossella Autiero Assistant Manager

Great stay!

Customer review rating 4.2/5

Elvin Couples - 04/03/2020 Confirmed reviews ALL

Centrally located, wonderful staff and great accomodations. Air conditioner didnt work so i removed one start. Overall 9/10.

Dear Elvin, Thank you for choosing to stay at Palazzo Caracciolo. We are pleased to see that you enjoyed your overall stay with us. We are very sorry to read you were not completely satisfied with the quality of the air conditioning, if you had reported the failure to us, we would have changed your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rossella Autiero Assistant Manager

Average

Customer review rating 4.2/5

Anonymous Solo - 28/02/2020 Confirmed reviews ALL

I am platinum but wasn’t upgraded. Breakfast was chaotic—had to wait for plates, table service was almost impossible even for a coffee.

Dear Matthew M., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Massimiliano Maggioni Assistant to GM

Do not book the family room

Customer review rating 4.2/5

Anonymous Families - 27/02/2020 Confirmed reviews ALL

Layout of the family room is awful, no light. Cold if you keep the internal door open. Also very easy to fall due to the sill. Breakfast staff was slow and forgot our order. They did not make sure that some guest touch dishes and accessories with hand they cought in - even in a situation of virus. Coffee was always out, same for eggs, etc. They did not notify us at booking of the construction ongoing in front of the hotel .

Good stay, with minor improvements

Customer review rating 4.2/5

Brendan Families - 24/02/2020 Confirmed reviews ALL

Central. Good facilities. Helpful and friendly. Good food.

Dear Brendan, Thank you for the great review and thank you for the stay at Palazzo Caracciolo Napoli. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Massimiliano Maggioni Assistant to GM

Really well appointed hotel in good location.

Customer review rating 4.2/5

Mark F. Couples - 10/02/2020 Confirmed reviews ALL

Great customer service from check in to check out. Staff at breakfast so friendly and attentive.

Dear MARK F., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Massimiliano Maggioni Assistant to GM

A fine hotel

Customer review rating 4.2/5

Belinda R. Couples - 03/02/2020 Confirmed reviews ALL

Stayed for two nights. Very warm welcome. Hotel room upgraded and gifts provided. Complimentary welcome drinks were very good and dinner was excellent. We had eggplant parmigiana, fillet steak and cheeses. Breakfast was very good and reception and wait staff were great. Upon departure we were asked how our stay was and how anything could be improved

Dear Belinda R., I would like to thank you for the time you spent for the review. We really appreciated that you enjoyed the service and the hotel. We are happy that you understood our mission: treat our guest in an extraordinary way. Hoping to have the chance to meet you again in Naples in the nearest future. Best regards Massimiliano Maggioni Assistant to GM

Excellent hotel

TripAdvisor rating 4.5/5

gmjgiobrien 28/01/2020 TripAdvisor review

Staff are friendly and helpful. They responded quickly to any request. Rooms are clean and well kept. We found the hotel peaceful and quiet. The location is fine, close to the historical centre. We enjoyed our stay and would stay again.

Good location and good service.

Customer review rating 4.2/5

Gary O. Couples - 27/01/2020 Confirmed reviews ALL

We enjoyed our stay. Staff were friendly and helpful. The location was good - close to historic centre and to a stop on the sightseeing bus. The room was quiet and well presented and clean.

Very good location and confortable accommodation

Customer review rating 4.2/5

Carlo Families - 07/01/2020 Confirmed reviews ALL

Very good

Dear CARLO C., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Generally a nice hotel in a historical building

Customer review rating 4.2/5

Steven H. Couples - 30/12/2019 Confirmed reviews ALL

Great service, situated in an elegant historical building. Although the amenities in our room are quite scarce, the hotel is equipped with a spa facility (with extra charge, can be booked as a private experience) location wise, it is central but not really that close to any of the main transit hub or metro stop. The restaurant is a must try!

Xmas in Naples

Customer review rating 4.2/5

Pj Families - 28/12/2019 Confirmed reviews ALL

Xmas with my family

Dear Pierre-Jean F., Thank you for choosing Palazzo Caracciolo Napoli - MGallery for your holidays in Naples. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Nice hotel but got intoxicated

Customer review rating 4.2/5

Siegfried Couples - 27/12/2019 Confirmed reviews ALL

The room was comfortable, everyone was very nice, the bar is perfect. Last day we didn't eat anything since we didn't have the time so I ordered at evening from the room service, pasta for my wife and a cheese sandwich for me, after 1 hour I received my order, I think there was I misunderstanding since I received a cheeseburger instead of the cheese sandwich. The plates were very cold, the burger was very salty and the meat overcooked. And moreover I spent the whole night vomiting, the day after also, and today I saw the doctor that told me that it's probably an intoxication and gave me some medicine.

Dear Siegfried, Thank you for choosing Palazzo Caracciolo Napoli - MGallery for your visit in Naples and for your feedback. We are happy to read that you had appreciated our room and thank you for mentioning our friendly staff. As for the room service, I am sorry for the inconvenience; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have shared your comments with our F&B manager, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Somma Assistant to GM

Very comfortable and well appointed room.

Customer review rating 4.2/5

Anonymous Friends - 18/12/2019 Confirmed reviews ALL

I had no problems either with booking online or with arriving at the hotel. The room was very comfortable and well appointed, with a large bathroom including a bath, plenty of toiletries and big towels. The staff were very helpful and courteous.

Dear Ailsa S., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Mediocre

Customer review rating 4.2/5

Yh Friends - 18/12/2019 Confirmed reviews ALL

Hotel is located in an industrial neighborhood, not particularly charming. Room decor is basic

Dear Yuval H., Thank you for taking the time to share your feedback. While we wish the better experience for our guests, your feedback is for us the opportunity to improve. Despite we work hard to deliver an exceptional guest stay, in your case we apparently fell short. Hoping to have the chance to regain your trust, please accept our commitment in delivering the best experience on your next stay at Palazzo Caracciolo which so many guests have grown so fond of. Sincerely, Martina Somma Assistant to GM

Very nice stay

Customer review rating 4.2/5

Michael M. Solo - 13/12/2019 Confirmed reviews ALL

Dear Team, I would to say thank you to you for my pleasant stay @ your Hotel. The same for my really nice upgrate to a junior suite with balkony. Happy to come back again.

Dear Michael M., Thank you for taking the time to leave your evaluation concerning your last stay. Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. It’s so helpful for us to know how our guests, perceive our services. Waiting to surprise you again and again, all our best regards. Martina Somma Assistant to GM

EXCELLENT SERVICES

TripAdvisor rating 4.5/5

robespierre14 Business - 24/11/2019 TripAdvisor review

I stay several times in this beautiful Property. All those employees made my stay "Great " Front Desk :everybody are so nice special mention to Stefano , Roberta nad Cristiana, Breakfast : Stephanie and Rosaria. Also Genaro in the Spa, Carmine and Thank you Mr. Claudio

Dear robespierre14, Thank you for choosing Palazzo Caracciolo for your visit in Naples and for taking the time to leave your feedback concerning your stay. At Palazzo Caracciolo, our Guests are welcomed to their exclusive Neapolitan House, whose charme and authenticity give a special touch to their visit. Thank you for had appreciated our Team and their attention to details, making Palazzo Caracciolo a unique place in Naples! Looking forward to the pleasure of welcoming you back, thank you once again for your positive feedback. Best regards Martina Somma Assistant to GM

MY FAVORITE IN NAPOLI

Customer review rating 4.2/5

Robespierre Business - 17/11/2019 Confirmed reviews ALL

I stayed several time in this Beautiful Property , spacious room I enjoy the services special in the Front Desk everybody are so nice ( I want to mention to Roberta as well Stefano they are awesome ) Breakfast the same Great Staff ( special mention to Rosaria and Stephanie ) Also I want to mention to Carmine and Claudio ( always with the Great Attitude ) Thank you to made my Stay like Home

Dear ROBESPIERRE M., Thank you very much for choosing Palazzo Caracciolo for your stay in Naples. We very much appreciate your comments, thank you for mentioning our friendly and professional staff. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Naples!

Customer review rating 4.2/5

Jan Friends - 17/11/2019 Confirmed reviews ALL

This was not the first time I stayed at your hotel and the reason why I keep coming back is simply that it is every time a very good experience. The location is very good, ideally between the main railway station and the historical center. The building itself is phenomenal in the way it breathes an important moment in the history of Naples. The staff is quick and very helpful and the rooms are excellent. Finally the breakfast makes that you are off to a great day!

Dear Jan G., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing us again for your stay in Napoli. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in naples