Palazzo Caracciolo Napoli - MGallery 4 stars

Customer review rating (ALL Rating) 4.3/5 684 reviews

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ALLSAFE approved hotel

Hotel extras

  • 800 years of history

  • A Fortress in the pulsating heart of Naples

  • In the Old Town but easily accessible from anywhere in the city

  • Archaeological Museum, Duomo, San Severo Chapel and San Gregorio Armeno

  • Cuddle your body and spirit at our ERA Wellness Lounge

Our accommodation(s)

Hotel location

Palazzo Caracciolo Napoli - MGallery

Via Carbonara 112
80139 Naples

GPS:40.855141, 14.261048

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


With a warm, informal atmosphere and a historical setting, the restaurant serves local and traditional food infused with Mediterranean flavors and savoir-faire.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  684 reviews

TripAdvisor Rating  4.5/5  3,521 reviews

Certificate of excellence 2022

Enjoyable stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Reception staff friendly and efficient. Very pleasant room overlooking the main street. Excellent breakfasts and again friendly and helpful staff. Overall a very pleasant stay and I would be happy to stay again in the future.

Courtyard noise from party terrible

Customer review rating 1.5/5

Kevin T. Couples - Confirmed reviews ALL

Before booking accommodation at this Hotel you need to check with manager that have no night parties booked in the courtyard area as the noise is significant due to the echo affect. We did not get to sleep until 1.30 am due to thd noise. We complained about the noise to Hotel staff. In the end I had to send a n email to Hotel Manager to get any major response to our complaint other than some complimentary biscuits sent to the room, which was bit of an insult to be honest. I will give the Hotel Manager Claudio praise for responding promptly to our email complaint

Bad Service

Customer review rating 0.5/5

William R. Couples - Confirmed reviews ALL

The padded panel behind the bed was falling away and was in my bed and around the floor,. in the morning the parts that fallen where in my hair. When reported to reception they took note and did nothing, reported it again 4 hours later and they assured me they would look at it and then again nothing. After understanding that the staff do nothing when when they say that they will action. I waited at reception until someone came to see it, who then advised that we would be moved to another room. However, this was a joke and obviously because we complained about the bed, they moved us to room above the restaurant, then later in the day a wedding was in full swing with music until midnight and we could not sleep, we had an early flight and had to wake up at 5 am in the morning for the flight. Service was a joke, I would believe anything that reception staff say, they may as well speak in gibberish as what comes out of their months is meaningless.

Not quite as expected

Customer review rating 3.5/5

Joe L. Friends - Confirmed reviews ALL

The booking confirmation says ‘city view’ but the room I was allocated overlooked the courtyard in which a wedding celebration was taking place on the first evening and so sleep was not possible until well after midnight. The welcome card in my room was addressed to a woman, so perhaps she was given my city view room.

Convenient location for the station and walking into Naples centre

Customer review rating 4.5/5

Roger Couples - Confirmed reviews ALL

Stayed for 8 Nights, friendly and helpful staff especially the housekeepers. There were a few noisy events, but they ended by midnight and hotel provided earplugs. Hotel was very handy for trips into the centre, plenty of local pizzerias, trattorias for dinner and cafes for breakfast. 15 min walk to Porto Nolano made it very accessible for getting to see Vesuvius, Pompeii and Herculaneum or to go further to Sorrento.

Dear Roger, thank you very much for sharing your feedback about your recent stay at Palazzo Caracciolo – MGallery! We are delighted you appreciated your Neapolitan stay, highlighting the professionalism of our Staff. We are extremely passionate about taking care of our special guests and greeting them with our warm Neapolitan affection. I will share your feedback with them, especially with the entire Housekeeping staff, who will be extremely glad about your generous words. Dear Roger, thank you again for choosing Palazzo Caracciolo - MGallery and with the hope that you may choose us again in the near future, we send you our best regards. Barbara Brunelli General Manager

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Other web-users rate our hotel

  • 453 reviews 8.1/10 Location
  • 589 reviews 6.8/10 Room
  • 650 reviews 8.6/10 Service
  • 38 reviews 3.3/10 WiFi
  • 275 reviews 8.3/10 Breakfast
  • 260 reviews 7.4/10 Amenities
  • 211 reviews 6.6/10 Vibe
  • 157 reviews 6.3/10 Cleanliness

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