Palazzo Caracciolo Napoli - MGallery 4 stars

TripAdvisor rating 4.5/5 3,188 reviews
Palazzo Caracciolo Napoli - MGallery
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Hotel extras

  • 800 years of history

  • The luxury and elegance of a bygone era

  • Pamper your body and mind

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Bowling (Nearby)
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Palazzo Caracciolo Napoli - MGallery

Via Carbonara 112
80139
naples
italy

Tel: +390810160111

Fax: (+39)081/0176535

Contact email

Check-in from 14h00

Check out up to 12h00

  • A.N.M :   201 VIA FORIA

  • TRENITALIA :   LINEA 2 P.ZZA CAVOUR

  • By plane

    CAPODICHINO At 8km / 4.97 miles

  • By train

    NAPOLI CENTRALE At 1.5km / 0.93 miles

GPS :40.855141, 14.261048

Our accommodations

SUPERIOR ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 12
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 15
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed or 2 Single SizeBeds

  • Max. number of persons: 3
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUITE, 1 King Size Bed or 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Family Suite 2 Connect Rooms Std

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

LA CUCINA

Type of cuisine: Regional

With a warm, informal atmosphere and a historical setting, the restaurant serves local and traditional food infused with Mediterranean flavors and savoir-faire.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA CANTINA

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 375

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Palazzo Caracciolo Napoli - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,355 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,188 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

EXCELLENT SERVICES

TripAdvisor rating 4.5/5

robespierre14 Business - 24/11/2019 TripAdvisor review

I stay several times in this beautiful Property. All those employees made my stay "Great " Front Desk :everybody are so nice special mention to Stefano , Roberta nad Cristiana, Breakfast : Stephanie and Rosaria. Also Genaro in the Spa, Carmine and Thank you Mr. Claudio

Dear robespierre14, Thank you for choosing Palazzo Caracciolo for your visit in Naples and for taking the time to leave your feedback concerning your stay. At Palazzo Caracciolo, our Guests are welcomed to their exclusive Neapolitan House, whose charme and authenticity give a special touch to their visit. Thank you for had appreciated our Team and their attention to details, making Palazzo Caracciolo a unique place in Naples! Looking forward to the pleasure of welcoming you back, thank you once again for your positive feedback. Best regards Martina Somma Assistant to GM

MY FAVORITE IN NAPOLI

Customer review rating 4.2/5

Robespierre Business - 17/11/2019 Confirmed reviews ALL

I stayed several time in this Beautiful Property , spacious room I enjoy the services special in the Front Desk everybody are so nice ( I want to mention to Roberta as well Stefano they are awesome ) Breakfast the same Great Staff ( special mention to Rosaria and Stephanie ) Also I want to mention to Carmine and Claudio ( always with the Great Attitude ) Thank you to made my Stay like Home

Naples!

Customer review rating 4.2/5

Jan Friends - 17/11/2019 Confirmed reviews ALL

This was not the first time I stayed at your hotel and the reason why I keep coming back is simply that it is every time a very good experience. The location is very good, ideally between the main railway station and the historical center. The building itself is phenomenal in the way it breathes an important moment in the history of Naples. The staff is quick and very helpful and the rooms are excellent. Finally the breakfast makes that you are off to a great day!

Dear Jan G., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing us again for your stay in Napoli. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

few days holidays in Napoli

Customer review rating 4.2/5

Yannick G. Couples - 13/11/2019 Confirmed reviews ALL

Good place located near the historical center. The building is pretty impressive and the lobbies are very nice. The staff is friendly and helpful. The breakfast is very good and extensive. The room is large although a bit common and maybe simple for a 5 stars luxe hotel. The room was on the street and was pretty noisy too.

Dear YANNICK G., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

VISITING NAPOLI

Customer review rating 4.2/5

B. Couples - 12/11/2019 Confirmed reviews ALL

Very well, I have been upgraded. Perfect service. Wonderful room.

Dear ARNAUD B., We are delighted to learn that you had a great experience at Palazzo Caracciolo, a unique place in Naples for culture and history. Our property is one of the most antique in the city, holding artefacts and antiques that highlight the prestigious tradition of its 16th century palace. We very much look forward to welcoming you again for another lovely stay! Warm regards Martina Somma Assistant to GM

Beautiful hotel with good service

Customer review rating 4.2/5

Arturas Couples - 07/11/2019 Confirmed reviews ALL

Overall satisfied with the say. Front desk staff were very pleasant and helpful. Received a room upgrade to a gorgeous suite, which was well looked after by the housekeeping team. I was a bit dissatisfied with the shower, which had water leaking everywhere. I felt sorry for housekeeping who had to clean up the pool of water on the floor every day, despite our efforts to plug the holes in the shower separator with towels. So much for executing Accor’s Planet21 in that room - just fliers and no actual action. Breakfast was also somewhat disappointing. The selection of food was decent, but very standard. It could be designed to indulge more of the local cuisine. We’re in Italy afterall!

The Hotel - yes / Location - no

Customer review rating 4.2/5

Bryan T. Couples - 04/11/2019 Confirmed reviews ALL

Reception, Room, Restaurant, Staff, Concierge - 100% Location - is not for tourist... dirty streets, neighborhood was full of vandalism...

Dear BRYAN S T., I would like to thank you for the time you spent for the review. We really appreciated that you enjoyed the service and the hotel. We are happy that you understood our mission: treat our guest in an extraordinary way. As regards the neighborhood, our municipality is doing road works to bring the neighborhood back to its former glory Hoping to have the chance to meet you again in Naples in the nearest future. Best regards Martina Somma Assistant to GM

Comfort and kindness

Customer review rating 4.2/5

Jordi Couples - 31/10/2019 Confirmed reviews ALL

Hotel of very good quality, very friendly and efficient staff. On the negative side, its location, one away from the historic center.

Dear Jordi V., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Palazzo Caracciolo is located in the middle of the old town, this neighborhood is an exceptional point to enjoy the heart of Naples and to live an authentic experience. We hope that you had the chance to enjoy the typical “vicoletti”, the wonderful and tasty “osterie” and the kindness and vivacity of Neapolitans. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Hospitality at its best

Customer review rating 4.2/5

Anonymous Families - 30/10/2019 Confirmed reviews ALL

Made to feel at home in spectacular surroundings

Dear Dermot S., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Nothing special

Customer review rating 4.2/5

Biagio Couples - 30/10/2019 Confirmed reviews ALL

Nothing special and the whole experience did’ t satisfied my expectations

Dear Biagio D., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Weremain at your disposal for further details you may be willing to share. We and the entire team are deeply committed to make every experience beyond expectations and we pay extra attention to the quality of our service. We hope you will allow us the chance to welcoming you back one day, to show you that your experience was an exception from the rule. Sincerely, Martina Somma Assistant to GM

Napoli hotel

Customer review rating 4.2/5

Philip A. Families - 29/10/2019 Confirmed reviews ALL

Nice hotel in the midst of chaos. Check in is 1 flight up which is a nuisance. Enjoyed the breakfast and bar. Helpful staff.

Dear Philip A., Thank you taking the time to post a kind review regarding your recent stay with us. Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. It’s so helpful for us to know how our guests, perceive our services. Looking forward to the pleasure of welcoming you back, thank you once again for your positive feedback. Sincerely, Martina Somma Assistant to GM

Great hotel

Customer review rating 4.2/5

Ashley B. Couples - 20/10/2019 Confirmed reviews ALL

This hotel was great! Extremely friendly staff and beautifully designed.

Dear Ashley B., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Fantastic

Customer review rating 4.2/5

Michael Couples - 18/10/2019 Confirmed reviews ALL

Very nice stay great front desk service

Dear Michael D., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with front office. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Friendly and convenient

Customer review rating 4.2/5

Caroline P. Families - 18/10/2019 Confirmed reviews ALL

Enjoyed our stay albeit the bar was understaffed with one person collecting and serving bar food as well as attempting to serve bar, clear tables and make cocktails. Could have benefited with having another member of staff available.

Dear Caroline P., Thank you for the great review of our hotel! we d'like to sorry about the issue at the bar and we are going to advise to our F&B manager. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Martina Somma Assistant to GM

Good

Customer review rating 4.2/5

Ricky Couples - 18/10/2019 Confirmed reviews ALL

Nice clean rooms

Dear Ricky, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Martina Somma Assistant to GM
Customer review rating 4.2/5

Anonymous Couples - 14/10/2019 Confirmed reviews ALL

Perfect in every way!

Dear Bernadette L., Thank you for taking the time to leave your feedback concerning your stay. At Palazzo Caracciolo, our Guests are welcomed to their exclusive Neapolitan House, whose charme and authenticity give a special touch to their visit. We hope you appreciated our Team and their attention to details, making Palazzo Caracciolo a unique place in Naples! Looking forward to the pleasure of welcoming you back, thank you once again for your positive feedback. Best regards Martina Somma Assistant to GM

nice stay in Palazzo Caracciolo Napoli

Customer review rating 4.2/5

Julien M. Business - 14/10/2019 Confirmed reviews ALL

I had a nice stay in Palazzo Caracciolo Napoli in October 2019. I went for business reasons. The meeting room in the center of the hotel was good. The Palazzo Caracciolo Napoli is well located close to the railway station (Plazza Garibaldi) and also easy to reach from the airport, with the Alibus. The hotel is also quite close to the city centre and the waterfront. The employees are efficient and helpful. The breakfasts and the food in general are good. I extended my stay over the weekend.

Dear JULIEN M., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for extend your stay at Palazzo Caracciolo Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Nice suite, reception helpful breakfast staff indifferent

Customer review rating 4.2/5

Chris B. Couples - 14/10/2019 Confirmed reviews ALL

See summary above - breakfast selection & offer satisfactory but not special. Serving staff indifferent to the point of rudeness

Dear Christopher B., Thank you for taking the time to leave your evaluation concerning your last stay. Thank you very much for choosing us for your stay in Napoli. As for the breakfast, we are sorry that you found it horrible, despite its variety of local and international products being greatly appreciated by our customers and we remain at your disposal for further details in order to better understand where we failed to meet your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

All Round Delightful Experience

Customer review rating 4.2/5

Michael T. Couples - 12/10/2019 Confirmed reviews ALL

In house dining was surprisingly good and affordable; so much so that we twice frequented the restaurant. The La Cucina served breakfasts were little more than OK; the range of fresh produce limited for an MGallery. Housekeeping forgot to properly service our room and the service staff lacked humility whilst trying to resolve the issue. Reception staff remained unapologetic and contrite throughout. The building remains magnificent and our Accor Membership status yielded an upgrade to a spacious and very quiet Junior Suite overlooking the atrium.

Dear MICHAEL T., Thank you taking the time to post a kind review regarding your recent stay with us. Our property boasts a fine and traditional décor, making Palazzo Caracciolo an historical masterpiece in the lively and lovely Naples. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM

Friendly staff and a good restaurant

Customer review rating 4.2/5

David S. Couples - 11/10/2019 Confirmed reviews ALL

Excellent. The staff were friendly and efficient.

Dear David S., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. thank you for appreciating our staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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