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Novotel Luxembourg Centre Hotel 4 stars

Customer review rating 4.5/5 5,416 reviews

ALLSAFE approved hotel

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How it works?
Novotel Luxembourg Centre
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+ 11 Services

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • Hot or express continental breakfast

  • 24-hour fitness room

  • 4 airy, flexible spaces for successful events

  • Free WIFI in the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire
L-1911 luxembourg
luxembourg

Tel: +352248781

Fax: (+352)26480224

Check-in from 14h00

Check out up to 12h00

  • BUS :  30 LABORATOIRE

  • By plane

    FINDEL INTL AIRPORT At 7km / 4.35 miles

  • By train

    GARE DE LUX At 0.3km / 0.19 miles

GPS :49.604778, 6.137419

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

RED SQUARE

Type of cuisine: International

Our four essential ingredients are modernity, friendliness, flavour and enjoyment. Guests can dine in our restaurant at just about any time of day that suits them.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed

RED SQUARE

Refurnished in July 2013, the Red Square Bar is open from 12 o'clock to midnight and offers a bar snack menu and appetizers or "à la carte" until 11PM. Ideal for professional meetings, sporting events or family gathering at the aperitif.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Novotel Luxembourg Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,416 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,347 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay

Customer review rating 4.5/5

Scott Business - 24/07/2021 Confirmed reviews ALL

Fantastic reception! We enjoyed the welcome drink and loved the biscuits left for us in the room. The room was large and spacious. The staff was always friendly and helpful. Great location, very convenient to everything in the city.

Dear Scott, It is such a pleasure to receive your nice feedback following your stay at Novotel Luxembourg Centre. We are truly glad to read that you appreciated the welcome we provided you and the sweet attention made upon your arrival. As your satisfaction is our main priority, we feel sincerely touched to take note of your lovely comments. We hope to have the pleasure to welcome you back with us, Kind regards, Sonia Zaied General Manager

Shocking wait for check in

Customer review rating 2.5/5

Vicki Business - 22/07/2021 Confirmed reviews ALL

Waited 30 mins to be checked in as only one person available on reception. Bad start.

Dear Vicki, We thank you for sharing your feelings following your stay at Novotel Luxembourg Centre. We are sincerely sorry to read that you arrive dduring a rush and that you wait for your check-in. Please allow us to express our sincerest apologies and assure you this is not in accordance with the service we used to offer. We hope to have the opportunity to welcome you back and offer you a better experience with us. Warm regards, Sonia Zaied General Manager

Good Stay

Customer review rating 4.0/5

William Families - 21/07/2021 Confirmed reviews ALL

great

Dear William, We were delighted to welcome you at Novotel Luxembourg Centre and it is a true pleasure to read that you had a nice stay. As your satisfaction is our main priority, we are moved to take note that we offered you a stay which lived up to your expectations. We are looking forward seeing you back, Warm regards, Sonia Zaied General Manager

Very good stay

Customer review rating 4.5/5

Sif H. Couples - 14/07/2021 Confirmed reviews ALL

We felt very welcome and enjoyed our stay

Dear Sif H., It has been a true pleasure to welcome you at Novotel Luxembourg Centre. We are glad to receive your feedback and to read that your stay with us lived up to your expectations. It is important for us that you appreciate your experience and we feel sincerely proud to take note of your nice compliments about our staff and his friendliness. We hope to have the occasion to welcome you back for another pleasant stay. Sincerely, Sonia Zaied General Manager

Great service and hospitality!

Customer review rating 5.0/5

Peter W. N. Couples - 10/07/2021 Confirmed reviews ALL

Front desk Chris (sp) was extremely warm, friendly and helpful. She made us feel very welcome. Amazing customer service And perfect German! Lol. We thoroughly enjoyed our stay, staff, breakfast and the facilities at the hotel and will 100% be back again. Will recommend to anyone traveling to Luxembourg. Thank you!

Dear Pete N., It has been a true pleasure to welcome you at Novotel Luxembourg Centre. We very much appreciate your comments regarding your experience and especially your kind words about Chris and the customer service offered. Please be assured that we will share your comments with our teams. It is a real reward to read that your experience lived up to your expectations. We hope to have the pleasure to welcome you back in the near future. Sincerely, Sonia Zaied General Manager

excellent central location

Customer review rating 4.5/5

Jocelyn R. Solo - 25/06/2021 Confirmed reviews ALL

After a very long drive from Italy, it was very welcoming to arrive at the hotel and being greeted by a very helpful receptionist

Dear Jocelyn r., It has been a true pleasure to welcome you with us and we are delighted to receive your kind feedback. It is very important for us to hear that you appreciate the service and welcome from our teams. I will personnaly let Joao and Christiane ( from reception ) know that you compliments them. Indeed, offer great experience and memories to our clients is our main priority. We hope to have the opportunity to welcome you back for another pleasant stay wit us. Kind Regards, Sonia Zaied Directrice Générale

Good location and friendly staff

Customer review rating 4.0/5

Kamal A. Business - 21/06/2021 Confirmed reviews ALL

Generally comfortable and felt respected

Dear Kamal A., It is a true pleasure to receive your feedback following your stay at Novotel Luxembourg Centre. We are sincerely glad to read your kind comments and your compliments about our staff members. Please be assured that your feelings about your breakfast experience are important for us and we will be pleased to know more about it in order to improve this offer. We are looking forward welcoming you back, Kind regard Sonia Zaied General Manager

Great stay. Well located

Customer review rating 5.0/5

Diana Business - 18/06/2021 Confirmed reviews ALL

Staff were extremely nice. Accommodations were pleasant. Room layout is spacious and updated.

Dear Dianna, We thank you for your positive feedback regarding your stay at the Novotel Luxembourg Centre. It is a pleasure to see that you did apreciate both the room and service provided. Your remarks will be shared with the team and I a sure they will appreciate. Thank you again for sharing your experience and we hope we will have the pleasure to welcome you again soon. Sincerely, Sonia Zaied General Manager

It was okay.

Customer review rating 4.0/5

Jw Families - 08/06/2021 Confirmed reviews ALL

We were only there for one so I can't judge too harshly, but from the cost of the breakfast I would have expected a little better. There was also an issue with a portable crib for our toddler. It wasn't brought up to our room until very late, and then broke about five minutes after it was dropped off. The solution, instead of finding one that wouldn't collapse, was to just put the broken side of the crib against the wall and hope that it didn't fall in the night. Neither my husband nor myself got a lot of sleep that night, which was a shame because the rooms and the beds were both wonderful. The hotel is located in a nice spot in the city so we got to do a lot of walking and sight-seeing, and the price was great. We will probably come back again this summer, but skip breakfast and bring our own crib.

Dear JW, We thank you for sharing your feedback following your experience at Novotel Luxembourg Centre. First of all, we would like to sincerely apologize regarding the issue with our baby cot. Please be assure that your comments will help us to pay more attention and take the correct action for a future stay. We are truly glad to read that you appreciate the city of Luxembourg and you had the opportunoty to enjoy the center. We hope to welcome you back and offer you a better experience than the previous one. Warm regards, Sonia Zaied General Manager

Well located and comfortable rooms.

Customer review rating 4.0/5

Oliver S. Business - 07/06/2021 Confirmed reviews ALL

I stayed on business at this hotel and my stay was very comfortable. The only issue for me was the breakfast. The buffet set-up during COVID times is fine - but please, in an international hotel you should staff people who can speak and understand more than just French. There are more official languages in Luxembourg than French, and I tried German and English and it was impossible. After 1 attempt I gave up and ate my breakfast elsewhere for the duration of my stage. A bit disappointing. Otherwise, the rest of the staff were very friendly and no issues with my stay.

Dear Oliver S., We very much appreciate that you took your precious time to share your feelings. It is truly nice to read that you had a great experience with us. Your comments are constructive and help us to always focus and offer a better quality of services. Consequently, I assure you that we have taken the necessary measures to help our trainee to improve her english skills. Nevertheless, we thank you for complimenting our staff members and their kindliness, We hope to have the pleasure to welcome you back and offer you a better experience, Warm regards, Sonia Zaied General Manager

Nice hotel bad breakfast

Customer review rating 3.0/5

John Families - 06/06/2021 Confirmed reviews ALL

Stay one night, overall nice hotel. Had dinner and breakfast there. Dinner was okay but there plenty of options around the hotel. Breakfast was not good at all. Hard pass and do not recommend. Executive club also is pass at this property, has no real benefit.

Dear John, It has been a true pleasure to welcome you and your Family at Novotel Luxembourg Centre, First of all, we would like to sincerely thank you for sharing your experience and providing us your feedback following your stay with us. Indeed, your comments are truly important for us and it will help us a lot to improve our quality. Nevertheless, we are truly sadden to read that your experience with our breakfast offer did not meet your expectations. Please be assured that I already share your feelings with our Food and Beverage Manager in order to take the necessary measures. We hope to have the chance to welcome you back and rebuild the trust you had in us, Warm Regards, Sonia Zaied, General Manager

Excellent value

Customer review rating 4.5/5

Yvma L. Families - 01/06/2021 Confirmed reviews ALL

Pleasant stay in a pristine hotel; nothing luxurious but very functional, clean and well-equipped; very friendly staff

Dear YvMa L., We thank you for your time sharing this kind review. It is always a pleasure for us to receive positive feedback, especially concerning the staff. I will share your nice comment with the team and more particularly with Victoria (the "lady at the front desk"). We hope we will have the pleasure to welcome you back in a near future and provide you again with a great service. Best regards Sonia ZAIED General Manager

Good Stay and Well Located

Customer review rating 4.0/5

Anonymous Families - 31/05/2021 Confirmed reviews ALL

Staff were extremely nice and friendly. They ensured all our issues were properly addressed and we were just a few minutes walk from all the restaurants and bars.

Dear Ms S., We are very happy to see that you enjoyed your stay at the Novotel Luxembourg Centre. Your nice comment will be shared with the entire team and more particularly with Iuri! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonia ZAIED General Manager

Nice and well located hotel with poor air conditionning and no possibility to open the window

Customer review rating 2.5/5

Sylvie C. Couples - 30/05/2021 Confirmed reviews ALL

The hotel is nice and well located, the staff is perfect, the room is beautiful and well organized. BUT, the air-conditionning was pulsing very dry air and it was impossible to open the window in order to stop the air conditionning and get natural air. Thus, we spent our stay with the feeeling of breathing very strange air and nose/sinuses problems. In addition, my husband felt the bed was leaning on his side (and he is not overweighed)

Dear Mrs. C, We appreciate your franchise and truly thank you for taking the time to share this feedback with us. We are happy to note that you appreciated the location and service. It is really a pity that your stay has been marred by the air conditionning. Effectively in accordance with the Luxemburgish legislation, the windows on the street side cannot be opened. We are sorry to learn that it spoiled you stay and will be happy next time to provide you with a room on the other side of the building. Once again we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back soon and provide you with the better service. Sincerely, Sonia ZAIED General Manager

Well located hotel with all the necessary amenities!

Customer review rating 4.5/5

Constantinos Couples - 23/05/2021 Confirmed reviews ALL

Well located hotel with all the necessary amenities in central Luxembourg City. Nice, clean and spacious rooms, good breakfast and good hotel staff!

Dear Constantinos, It has been a true pleasure to welcome you in our establishment, We are sincerely glad to read your kind comments and compliments regarding the stay you had with us. We have for priority to offer great experience and services to our clients. Consequently, your feedback is important and a real reward for our staff members. We hope to have the opportunity to welcome you back in the near future, Kind regards, Sonia Zaied General Manager

Great location

Customer review rating 4.5/5

Jörgen Couples - 23/05/2021 Confirmed reviews ALL

Despite all COVID-19 regulations and limitations the staff will try to make your stay as good as possible and they’re doing a great job!

Dear jorgen, We have been delighted to welcome you at Novotel Luxembourg Centre. We are sincerely glad to read that your experience with us lived up to your expectations. Moreover, we feel moved to read your kind compliments regarding our staff members who constantly strive to offer great experience. We hope to have the pleasure to welcome you back for another pleasant stay, Kind regards, Sonia Zaied Directrice Générale

Perfect hotel for business

TripAdvisor rating 4.0/5

meudon2002 Business - 11/01/2020 TripAdvisor review

Hotel perfect for Business in Luxembourg - warm welcome at reception desk - most of the Rooms already renovated and new style of rooms modern and stylish - breakfast and lunch offer fits perfect to business needs

Dear Meudon2002, Thank you for your kind feedback. We truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and service met your expectations. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are very pleased we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We hope to see you again in the future. Best New Year wishes, André Pêcheur, General Manager

Tourist friendly and very clean

TripAdvisor rating 4.0/5

rs0uza01 Family - 05/01/2020 TripAdvisor review

Located near the Passerelle, the hotel is a very nice place to stay. The rooms are clean, the staff is very friendly and always trying to make sure your needs are being adressed, specially Caroline. Not the cheaper option but definitelly worth it, because, at least for me, everything was smooth.

Dear Guest, Thank you for this kind review of your experience at Novotel Luxembourg Centre. We are happy to know your stay with us was a great experience it encourages us to continue to uphold our high standards. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us as enjoyable as possible. Caroline will be especially pleased to hear of the impact she had on your stay. We hope to see you again on a future occasion. Best wishes for the coming year, André Pêcheur, General Manager

Great service!

TripAdvisor rating 5.0/5

Sarah V Couples - 11/11/2019 TripAdvisor review

The staff prepared a surprise for us because we are expecting a baby, our room was decorated en really nice. Staff very friendly and helpfull and the rooms were very clean. The breakfast was very good, fresh and healthy products.

Dear Sarah, Thank you for your feedback. Congratulations again on your impending arrival. We are delighted to hear that you enjoyed your time with us and that everything met your expectations. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

A Brilliant Stay

TripAdvisor rating 5.0/5

Lily G Friends getaway - 09/10/2019 TripAdvisor review

I booked a last minute trip to see Luxembourg and stayed in this hotel. The hotel is being refurbished (not that I would have noticed) and I was given a lovely large modern room, with a huge Samsung tv, it was clean and the shower was really powerful and had 2 different types of head (usual power shower head and rainfall from ceiling). The bar is super modern and the staff were fantastic, so kind and helpful. This stay was just perfect.

Dear Lily, Thank you for this perfect rating of your stay at Novotel Luxembourg Centre. It was such a pleasure to receive your kind feedback. The entire team is delighted that we could meet all your expectations and provide you with a truly memorable experience. Thank you again; your kind words will encourage us to continue upholding our high standards. We hope to host you again in the future. Best regards, André Pêcheur, General Manager

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