Sofitel Luxembourg Le Grand Ducal Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 6,692 reviews

ALLSAFE approved hotel

Sofitel Luxembourg Le Grand Ducal
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+ 22 Services

Hotel extras

  • Free WIFI in the hotel

  • Unique panoramic view over Luxembourg

  • Indoor parking possibilities

  • Free access to our fitness centre

  • Located in the center of the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Luxembourg Le Grand Ducal

GPS 35 rue du Laboratoire
L 1911 LUXEMBOURG
POSTALE 40 boulevard d Avranches
1160 luxembourg
luxembourg

Tel: +352248771

Fax: (+352)26480223

Check-in from 15h00

Check out up to 12h00

  • Bus :  6 Laboratoire

  • By plane

    FINDEL INTL AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    GARE LUX. At 0.3km / 0.19 miles

GPS :49.606109, 6.137766

Hotel services

MU LUXEMBOURG

Located on the top floor of Sofitel Luxembourg Le Grand Ducal, Mu Luxembourg restaurant will seduce you with its unique view over Luxembourg and with its concept associating assorted small plates, exceptional beef and exclusive chocolate creations.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 128 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 128 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • French
    • English
    • Spanish
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
    • Laundry / Valet Services Additional charge
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Iron
    • Iron at reception
Access to property
  • Shuttle
    • LUX Additional charge
    • FINDEL INTL AIRPORT Additional charge
  • Parking Rocade Additional charge
    • On site
    • Private
    • Electric car recharging units 22 kVA
    • Electric car recharging units 3,7 kVA
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
    • Valet parking
Well-being
  • Fitness
    • On site

Our accommodation(s)

All rooms are equipped with Sofitel 'MyBed' for unrivalled sleeping comfort. The rooms are elegantly decorated in natural pastel shades. High-speed wifi, laptop-sized safe, Plasma TV, a large desk and 24-hour room service are offered in all rooms.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 225

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Sofitel Luxembourg Le Grand Ducal

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,692 reviews

TripAdvisor Rating 4.5/5

1,965 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

going through tough times

Customer review rating 3.0/5

Simona H. Business - 20/11/2021 Confirmed reviews ALL

no personel none answering phone when you call room service. no body cream/ lotion. gym needs update, threadmill not working properly

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. We are sorry that your experience did not meet your expectations, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

Excelllent

Customer review rating 4.5/5

Simon C. Business - 19/11/2021 Confirmed reviews ALL

overall excellent. the one observation to makeis i was told room service was 24 hours yet when i tried to order food at 01.00 in the morning was told the kitchen was closed other than that i would thoroughly rate the hotel

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback as we strive to continuously improve the quality of our services. Please rest assured, our room service is indeed 24/7 and we do apologize for not servicing you at your request. Please rest assured, we will be sure to pass along the information and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Dream Stay at Grand Ducal in Luxembourg

TripAdvisor rating 5.0/5

rphgbe 17/11/2021 TripAdvisor review

Very nice hotel, close to the centre of Luxembourg. It has a very nice restaurant (MU) on the 8th floor with a great view on the city. The staff is fluent in english, which made the stay very pleasant.

Dear rphgbe, Thank you for taking the time to give us your feedback following your experience at Sofitel Luxembourg Le Grand Ducal. We are thrilled to receive your warm review and will be sure to pass it along to all of our team members as we strive to continuously improve the quality of our services. We do hope to have the pleasure of welcoming you again in the near future. Best Regards, Fernando López Lens General Manager

Well located

Customer review rating 5.0/5

Sigurd Couples - 14/11/2021 Confirmed reviews ALL

Well located, great view from the top floor - and fantastic breakfast.

Dear Sigurd, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and we are delighted to see that our services met all of your expectations throughout your stay with us. Rest assured, we will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Great location, beautiful view from the restaurant, lovely room, great service.

Customer review rating 4.0/5

Rebecca Business - 12/11/2021 Confirmed reviews ALL

Great location, beautiful view from the restaurant, lovely room, great service. The one issue I had, though, was with the fragrance or air freshener - or whatever it is - that you pump into the rooms. My room had this very strong fragrance and I am allergic to strong scents. It was a real distraction and gave me headaches and I had to blast my AC to try and clear out the air.

Dear rebecca, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that overall your stay met all of your expectations. Please rest assured, we have well noted on your profile your remark in order to ensure for your next stay to not use this perticular perfume. We thank you again for sharing your experience, and remain at your disposal, should you have any other preferences you would like us to know. Sincerely, Fernando López Lens General Manager

Well located , very friendly & helpful staff

Customer review rating 5.0/5

Mazin G. Business - 09/11/2021 Confirmed reviews ALL

We called to say that we were arriving late , the reception team were very friendly when we arrived

Dear Mazin G., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and to know that our service and staff friendliness. Please rest assured, we will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Great hotel

Customer review rating 5.0/5

Thomas M. Families - 03/11/2021 Confirmed reviews ALL

We loved the rooms, the shower, the beds were extremely comfortable. Also liked the bar on the top floor.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and we are delighted to hear that you enjoyed your experience with us. Please rest assured, we will pass along your feedback with all of our team members and hope to have the pleasure of welcoming you again in the near future. Sincerely, Fernando López Lens General Manager

Great stay

Customer review rating 4.5/5

Burak Families - 31/10/2021 Confirmed reviews ALL

The hotel was great. Room, staff, breakfast were all abive the standards. Thank you so much for making our stay easy and comfortable.

Dear Burak, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and rest assured, we will be sure to pass it along to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Good location and bar

Customer review rating 4.5/5

Anonymous Business - 25/10/2021 Confirmed reviews ALL

Room fine. Like rooftop bar.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and one we will be sure to share with all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Well located, wonderful staff

Customer review rating 4.5/5

D C. S. Couples - 13/10/2021 Confirmed reviews ALL

Convenient location, modern rooms and charming staff. I can highly recommend the dining at the hotel - including the amazing Mu burger! But again, the great team from the front desk through to the house keeping make the Sofitel Ducal the logical choice for a stay in Luxembourg!

Dear D C S, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive such praise. Please rest assured, we will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

This hotel should not be called Sofitel

TripAdvisor rating 1.0/5

Gurhan K 28/09/2021 TripAdvisor review

The standards of hotel is far from standard Sofitel and if i were in ACCOR group, i will redefine this hotel either Pullman or Novotel. First, it was understaffed and poor staff trying to do everything from being Concierge to Vallet and Room service. I will appreciate the efforts of Emmanuel who was extremely helpful to us in everything. However, it did not change the reality of hotel restrictions. Never been in this type of Sofitel in my life. Finally, the room was so cold and managed to survive with two duvets.

Dear Gurhan K, Thank you for taking the time to give us your detailed feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. Please rest assured, your feedback is most important to us, as we strive to continuously improve the quality of our services and facilities. We would very much like to invite you again to experience a different stay with us. Please feel free to reach out to us, should you have any further remarks as it is our hope to regain your trust for your next stay with us. Best Regards, Fernando López Lens General Manager
Customer review rating 5.0/5

Anonymous Solo - 19/09/2021 Confirmed reviews ALL

The front desk was more than welcoming. They were able to tell me all of the things I needed to see in the city and even offered to make dinner reservations. The room was in perfect shape and I very much enjoyed the shower and bathroom.

Dear Joshua, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and we are thrilled to receive such high praise. Rest assured, we will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Sofitel Le Grand Ducal Luxembourg

TripAdvisor rating 4.0/5

SEAKAYII 19/09/2021 TripAdvisor review

Hotel was clean and received an upgraded room. On checkout noted that bedding (mattress and duvet cover) is too heavy and air-conditioning did not cool room to a comfortable sleeping temperature. Breakfast buffet in 8th Floor Restaurant was excellent.

Dear SEAKAYII, Thank you for taking the time to give us your detailed feedback following your experience at Sofitel Luxembourg Le Grand Ducal. Please rest assured, we will pass along your review to all of our ambassadors as we strive to continuously improve the quality of our services and facilities. We look very much forward to welcoming you back in the near future. Best Regards, Fernando López Lens General Manager

Good location, helpful staff

Customer review rating 4.0/5

Tina Friends - 18/09/2021 Confirmed reviews ALL

Pro - 15 minute walk to city center and train station. Con - AC didn’t work well during a warm spell and in typical European fashion there was only a heavy blanket on the bed.

Dear Tina, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. It is always a pleasure to receive positive feedback and rest assured, we have well noted your preferences for your next stay with us, in order to ensure you the most restful and pleasant stay with us. We will be sure to pass along your feedback and thank you again for sharing your experience. We do hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Great service, excellent location, clean

Customer review rating 5.0/5

Jeremy L. Couples - 16/09/2021 Confirmed reviews ALL

Every person I came in contact with was friendly and willing to go above and beyond.

Dear Jeremy L., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Le Grand Ducal. We are thrilled to receive such warm praise and we will be sure to pass along your feedback as it is our wish to always improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager

Amazing Hotel

Customer review rating 5.0/5

Barry Families - 14/09/2021 Confirmed reviews ALL

The staff, the location and the accommodations were just a perfect way to start our vacation, almost considered driving a couple hours out of the way on our way back just to stay here again :)

Dear Barry, It is such a pleasure to receive such praise following your experience at the Sofitel Luxembourg Le Grand Ducal. We are absolutely thrilled to receive such feedback and we will be sure to pass it along to all of our ambassadors as we strive to continuously improve the quality of our services. We do hope to be able to welcome you again in the near future and remain at your disposal, should you need anything for the near future. Warm regards, Fernando López Lens General Manager

Wonderful hotel

TripAdvisor rating 5.0/5

jre133 22/02/2021 TripAdvisor review

Sofitel Grand Ducal was a great place to stay. The staff was kind and professional. Hotel facilities were excellent. View and location in Luxembourg was amazing. Was a very nice place to stay- we will be back.

Dear jre133, We would like to thank you for taking the time to give us such kind words and review following your experience at Sofitel Luxembourg Le Grand Ducal. It is a real pleasure for us to know that you enjoyed our unique panoramic views as well as our in-room comfort. Please rest assured, we will be sure to share your praise with our ambassadors who will be thriled to such compliment. We do hope to have the pleasure of welcoming you again, Best Regards, Fernando López Lens General Manager

Review

TripAdvisor rating 4.0/5

lukov2020 Business - 12/02/2020 TripAdvisor review

Conditions and service almost perfect. A lamp in the toilet was not working, and was repaired after request and reminding. Also room not cleaned until noon, but cleaned after request. Interesting design of the shower compartment - practically built within the outlines of the room, separated with half transparent glass walls. There were two strong lights (a blue and red on the shower floor), which I was not able to switch off. Got the feeling that there's a police car in the room. May be made to feel more secure :) ?

Dear lukov2020, Thank you for taking the time to give us your feedback regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are delighted to hear that your stay went well and will share your constructive remarks as we strive to continuously improve the quality of our services and facilities. We look forward to welcoming you in the near future. Best Regards, Fernando López Lens General Manager

Best Sofitel so far that I have stayed. Amazing

TripAdvisor rating 5.0/5

Xemxijas1 Family - 29/12/2019 TripAdvisor review

We had a junior suite and it was beautiful. Everything was immaculate and spacious. Our battery in the Bose entertainment system died next day was replaced and working. The bathroom had a rain shower and a separate bath with a tv in bathroom. Lighting mood choices for bathroom, bedroom and living room areas. Room service was restaurant quality. Christmas Eve given presents of panettone and drinks. Lovely view from bar looking over city. Fantastic stay.

Dear Xemxijas1, Thank you for your warm feedback and recommendation following your experience at Sofitel Luxembourg Le Grand Ducal and its restaurant Mu Luxembourg. We are delighted to hear that your holiday trip met all of your expectations and will be sure to share your constructive feedback with all of our ambassadors. It is our hope to have the pleasure of welcoming you again in the near future. Best Regards, Fernando Lopez Lens General Manager

Dine with a View

TripAdvisor rating 5.0/5

MariaFrancescaNZ Solo travel - 15/10/2019 TripAdvisor review

Life is indeed magnifique in this hotel from the time that you check in to checking out. Personally, i felt home once i entered the hotel with its particular scent common to Sofitel hotels worldwide. The staff are friendly without being intrusive. From this hotel is a short walking distance to the city and just a few hundred yards you are in the stairs to explore the beautiful and world heritage old town with its fortress and fortification. This hotel is a haven of peace.and serenity. I had a wonderful stay that i plan to come back. For those who are spending time in Paris this is merely 2 hours by train, but be sure to check in to this hotel. This hotel has the benefit of giving you a panoramic view of the city from their 8th floor bar and dining area. Breakfast with a view, life is indeed magnifique! Also, i appreciated my early check in and late checkout.

Dear MariaFrancescaNZ, It is an absolute pleasure to receive such a wonderful and warm recommendation following your experience at both Sofitel Luxembourg Le Grand Ducal and its restaurant Mu Luxembourg. We are delighted to hear that you enjoyed your Luxembourg experience from the moment you entered our hotel and will be such to share your feedback with all of our ambassadors who will be thrilled to receive such high praise. It is our hope to have the pleasure of welcoming you again in the near future. Warm regards, Fernando Lopez Lens General Manager

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