ibis Vitoria Aeroporto Hotel 3 stars

Stay was good, people in the hotel were friendly. The only thing was that the room was a bit smelly, I think it came from the Aircond, which was not very good. The temp control was inefficient.

The bathroom is not comfortable. The airconditioning system did not refresh my room. Not a towel or paper towel in the restroom beside the restaurant. Thick sink in my room.

Good bedroom. The air conditioner was not working properly but this night was very cold so wasn’t a bad thing.

Dear Sir, It is with frustration that I complain for the unpleasant stay of my mother, Sueli Barbosa, in your hotel property on xx January 2020. Her mobile phone disappeared or was stolen while checking in. Her room not only was downgraded but had the TV not working and without clock. This basic standard is expected from a hotel brand such as yours but was unfortunately inconveniently not provided. I hope you will take this feedback to improve the quality of service your guests deserve.

The Ibis Vitoria Aeroporto is a good hotel. Follows very well the standards of the "Ibis" line. I expected to have free shuttle from the airport, as it has "Aeroporto" on the name. If I knew there was no shuttle I would probably stay in another hotel.

I usually don’t give a bad review because I like the hotel but the room in the ground floor was the worse experience ever. You guys accepted a group of people - teachers to be more precise, and my room was next to the entrance for the breakfast area/reception, and from 5am these people started to make a lot, I mean a lot of noise next to my room, and you guys didn’t have the consideration to ask them to be quiet and to have consideration towards the other guests, that was unacceptable, really. I will come back only if I need too, but I will never accept ground floor again as now I know how terrible the experience would be. Also, your breakfast is too poor for such an expensive stay, for e.g, in the 21st century, and you don't have a dairy-free option. It's really underrated (come on guys, soy milk is everywhere!). The room is fine, not perfect but it is fine. The employees from reception to kitchen are the only ones who should get all the stars, they were amazing and I hope the bad side of my review don’t fall on them as they don’t deserve it.

The reception is ok The room is not ok The restaurant is ok

The lady I dealt with was stunnigly beautiful and massivley helpful

Good location near the airport, and simple, no-frills accommodation. The staff were lovely and helpful.

The staff was extremely helpful and very polite.

It’s was ok. Staff efficient and very friendly impressed ourselves in a very positive way.

I was nicely surprised by the staff in the hotel. Very helpful and pleasant. Great!!

- Attendants have been very polite and courteous; - The room has attended my expectations and needs; - The night meal was diverse and with good taste; - The Full BREAKFAST should be started at 5:00am because some of guests shall leave the hotel early in the morning and the available breakfast until 6:00am is not good enough i.e. there is not a good variety of foods.

Your employees were great, friendly and very helpful. Larissa, outstanding - give her a raise! 1. Location: Great 2. Air: Poor 3. WiFi: Horrible 4. Maintenance: Poor 4. IBIS is an international hotel. I was very disappointed, no CNN 5. Breakfast: Fair, poor value 6. Restaraunt: clean, great employs I will only return if you if improve the 4 above observations.

Good price, awesome staff