ibis budget Charleroi Airport 1 star

Customer review rating (ALL Rating) 4.1/5 1,167 reviews

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Description

Hotel extras

  • Airport shuttle service available

  • Visit Brussels in less than an hour

  • Park, Sleep & Fly package on offer

  • Closed and secured car park

  • 100% non-smoking hotel

Our accommodation(s)

Hotel location

ibis budget Charleroi Airport

33, Avenue Jean Mermoz
6220 CHARLEROI
Belgium

GPS:50.474255, 4.482537

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,167 reviews

TripAdvisor Rating  3.5/5  995 reviews

Great location and value

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Great value and perfect location. Would just be great to have a better door soundproofing

Dear Guest, Thank you for such a great review. We are truly grateful that you chose ibis Budget Charleroi Aeroport for your accommodation needs. We are pleased that you found our hotel to be of great value and that our proximity to the airport was convenient for your travel plans. Our location is indeed a top positive point as many guests, like yourself, appreciate the ease of access to the airport. However, we acknowledge your concern regarding the soundproofing of our doors. While our rooms are designed to reduce noise from the outside, we understand that our guests' comfort is paramount and we take your feedback seriously. Please know that we are constantly looking for ways to improve our guest experience. Finally, the accessibility of our services, such as the free computer desk with printer and the Park Sleep and Fly package, is something we are proud to offer and are glad you enjoyed these features. Our team strives to provide amenities that add value to our guests' stays. We look forward to a return visit from you in the future. Best wishes, Dimitrio Virone, Hotel Manager

Customer review rating 3.5/5

Kai Couples - Confirmed reviews ALL

Prima Basic kamer

Dear Kai, Thank you very much for the time you have taken to let us know your opinion about your stay at Hotel Ibis Budget Charleroi Aeroport. We apologize that certain parts of your stay fell short of your expectations. We understand the convenience that having a variety of beverages available can offer and we take your suggestion to heart. Nonetheless, we hope you had the chance to experience our unique Park Sleep and Fly package during your stay, ensuring a comfortable and stress-free beginning to your travels! The entire team hope that we have the pleasure of seeing you in the future. Best regards, Dimitrio Virone, Hotel Manager

Great stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Staff very friendly, room very clean, very nice vibe. Good location from the airport (if your flight got cancelled). Could have AC in the rooms.

Dear Guest, Thank you very much for the time you have taken to let us know your opinion about your stay at Hotel Ibis Budget Charleroi Aeroport. We are glad to know you had a good experience with us and that our location with nearby transport options nearby was ideal for your requirements. Furthermore, we appreciate your mention of our team members who work hard to ensure that every guest has the best experience possible. We are very sorry that due to the unusually hot weather we are experiencing at the moment, your stay with us was not as agreeable as it could have been. However, although we do not currently have air conditioning, most of our rooms are equipped with a fan to ensure you are as comfortable as possible. The entire team hope that we have the pleasure of seeing you in the future. Best regards, Christophe ARTELS, Hotel Manager

Too loud

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

Despite its near vicinity and the advantage to reach the airport quickly in case of an early flight, I would not recommend the hotel to acquaintances. Other travellers can be loud and the doors make a lot of noise when they are closed (which happens basically all night due to passengers arriving or leaving early), meaning you do not really have a lot of sleep. Even the provided earplugs do not solve this issue. Breakfast was okay, as well as the shuttles to and from the airport.

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found the booking process straightforward and that our shuttle service was convenient for your travel needs. It is also wonderful to know that our breakfast offerings were to your satisfaction. However, we are sorry that your stay did not fully meet your expectations. We understand that disturbances can impact the comfort of our guests, and we empathize with the inconvenience you experienced due to the noise. In regards to waiting times at the reception, we strive to maintain a swift and efficient service, and your observation will be taken into consideration as we continually aim to improve our guest experience. Nevertheless, we are delighted that our hotel's proximity to the airport added value to your stay, ensuring a quick commute for your early flight. We hope you will consider staying with us again in the future. Best regards, Christophe ARTELS, Hotel Manager

Horrible receptionist during the checkout

Customer review rating 0.5/5

Anonymous Friends - Confirmed reviews ALL

When I was checking out, I was about to drop by key at the card box of counter, and the receptionist said “no! Bring here!”. Without hello, excuse me, please or nothing. I did nothing wrong to be considered that under-evaluated way, I was just about to put the card to the box because it was written on the box to put the card. I strongly ask you to educate the receptionist properly how to treat the customer with respect.

Dear Guest, Thank you for taking the time to share your feedback, Our guests' satisfaction is paramount and we are truly sorry to hear about the discomfort you experienced during checkout. We understand the importance of courteous communication and regret that our usual high standard of service was not met in your interaction with our reception team. We will address this internally to ensure that it remains an isolated incident. We certainly hope that we can welcome you back again. Best regards, Christophe ARTELS, Hotel Manager

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Other web-users rate our hotel

  • 2,297 reviews 8.5/10 Location
  • 2,121 reviews 4.9/10 Room
  • 1,799 reviews 8.7/10 Service
  • 36 reviews 8.9/10 WiFi
  • 1,377 reviews 2.9/10 Comfort
  • 702 reviews 7.3/10 Cleanliness
  • 572 reviews 7.1/10 Breakfast
  • 251 reviews 3.3/10 Amenities

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