Mercure Luxeuil Les Bains Hexagone Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 420 reviews

Mercure Luxeuil Les Bains Hexagone Hotel - Image 1
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Description

Hotel extras

  • Garage for bicycles

  • Free car park

  • Breakfast and dinner served in your bedroom or in the dining room.

  • Meeting rooms available for reservation

  • Close to the Casino and the Luxeuil-Les-Bains thermal baths

Our accommodation(s)

Hotel location

Mercure Luxeuil Les Bains Hexagone Hotel

19 Avenue Labienus
70300 LUXEUIL LES BAINS
France

GPS:47.8168, 6.373755

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

L' HEXAGONE

Non contractual photo

The Brasserie Pizzeria offers you a fresh menu featuring grilled meats, regional specialties, specials, wood-fired oven-baked pizzas and lunch menus in a pleasant setting, as well as a summer terrace set in leafy surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  420 reviews

TripAdvisor Rating  3.5/5  280 reviews

"room to small", "to much noise", "poor isolation"

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Room extremely small. The bed was not very comfortable. But the worst was the noise, too much noise during the night. I could hear everything that was going on in the hallway or in the next room. Sometimes loud noise of water coming from the upper floors. Needs renovation works

Dear Mr M., We thank you for taking the time to leave us a comment. We understand that our hotel does not meet the standards you expect from a Mercure hotel and we apologize. Indeed, Mercure hotels are 4* normally, we are still 3* but renovations are planned at the end of the year to improve our amenities and the comfort of our guests. Regarding the noises in the hallway, we are very sorry for the disturbance, the night auditor has been alerted about your prejudice and will do more control on the floors at night to reduce them. For the other noise nuisances, this shoud be fixed with the renovations at the end of the year. We would like to inform you that we appreciate your feedback and will take it seriously in order to improve our services for our customers. We strive to provide a good experience for all our visitors and will use your feedback to continue to strive for excellence. We thank you again for your valuable opinion. Best regards. Manon, General Manager

Comfy bed, nice friendly staff

Customer review rating 4.5/5

Hannah Families - Confirmed reviews ALL

It was great the kids had seperate sofabeds and didn’t have to share. Bed was comfy and restaurant food was yummy.

Dear Mrs P., We thank you for your comments following your stay at Hôtel Mercure Luxeuil-les-Bains Hexagone. It is with great pleasure that we receive your compliments through your rating and comments. We are delighted that the room meets your expectations and gave you a big comfort. We also apppreciate your compliments about our restaurant, we work with many local suppliers in order to give to our guests the best quality. Regarding our breakfast, we take note that we should more offer crepes than pancakes. Looking forward to welcoming you again, best regards. Manon, General Manager

Very good

Customer review rating 4.5/5

Kourtney A. Families - Confirmed reviews ALL

Comfortable and clean. Needs a few updates but great staff and good breakfast.

Dear Mrs A. We thank you for your comments following your stay at Hôtel Mercure Luxeuil-les-Bains Hexagone. It is with great pleasure that we receive your compliments through your rating. Also, we will not fail to share your appreciation with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. We are delighted that our team fully satisfied you during your stay and that you enjoyed our breakfast offer. We try to propose you more and more local products on our buffet. Regarding our rooms, it is true that they need renovations, but we thank you for your comment regarding cleanliness ! Indeed, the housekeeping team strives to ensure that the rooms are well designed to guarantee you the best comfort. Looking forward to welcoming you again, we ask you to believe, Madam, in the expression of our best feelings. Manon, General Manager

Customer review rating 4.5/5

Oc Business - Confirmed reviews ALL

Normale

Bonjour Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Luxeuil-les-Bains Hexagone. C’est avec grand plaisir que nous recevons vos compliments à travers votre notation. Aussi, nous ne manquerons pas de partager votre appréciation avec toute notre équipe. Votre satisfaction est la meilleure des récompenses pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Manon, Directrice d'Exploitation

FAR FROM BEING A MERCURE STANDART

TripAdvisor rating 1.0/5

pierre louis p TripAdvisor review

HORRIBLE.... hotel needs a full and complete renovation Carpet, doors, accessing the rooms are in terrible stage. worn out to the limit Bedroom carpet full of stains, Hair dryer not working Curtains in disarray Bathroom cleaning reallly not appealing... THIS IS NOT A MERCURE STANDARD !!!

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Other web-users rate our hotel

  • 58 reviews 9.5/10 Location
  • 208 reviews 5.3/10 Room
  • 215 reviews 8.7/10 Service
  • 76 reviews 6.6/10 Breakfast
  • 64 reviews 3/10 Vibe
  • 63 reviews 4.5/10 Cleanliness
  • 31 reviews 3.3/10 Amenities
  • 7 reviews 10/10 Bar

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