ibis Mons Centre Gare

Our experience at the Ibis Hotel in Mons was our worst experience the entire time in Belgium. The man at the counter was rude, unhelpful and angry when we asked for help. We booked 3 rooms and they only had two of them available. So when we asked about the missing room the man working at the desk was completely rude and unhelpful.

I have had to stay at other Ibis hotels on other countries, and this was one of the best I have stayed at! The chef even comes out to chat with you and make sure you are happy with your evening mealThe breakfast is also much better than other Ibis hotels. The rooms are a good size and clean. The reception and wait staff are all very friendly and helpful.

Except location this hotel offers all services beyond standards. There are no simple kattle, bottle of water in the room. Everything is rather outdated. For this price better to go on the opposite site of Mons trainstation, I mean Tuckan.

Why not 5/5 you might ask? On the 2nd night the reception gave a gay couple the key to my room. I found out about it when they walked in at around 10PM as I was falling asleep. They must have thought I was a present from the hotel. Little to say the unnecessary awkward minute interaction lead to inability to sleep for the next 2 hours and a consequent drop in efficiency at work the next day. The hotel cleaning staff drops a discount card under your door if you don't want your room cleaned, which is a cute gesture from their side. Nonetheless, the first day a week after I decided to let them clean the room, the staff mistaken my bag with toothbrush, paste, shaving cream, razor and nail scissors for a garbage bag and threw it out. Other than they let me use their microwave and offered their restaurant cook to boil the rice I wanted to cook myself. The hotel staff is extremely friendly. The suppressing majority of interactions were very pleasant, and a few neutral. No bad ones tho.

bathroom was not cleaned and very dirty. Poor breakfast compared to Ibis Waterloo, Ibis Antwerp, Ibis La Defense Paris, Ibis Clichy Paris, Ibis Linz, Ibis Vienna... One same person in the afternoon is at the reception, at the bar, cleaning the room , doing all needed ...this cant be a Service of a 3 star Hotel.. Previpus time a was there the Situation was the same, I dont think I will go again, even I am every second week in the neigbourhood, pity.