Mercure Stoller Zurich 4 stars

Rude staff, bad facilities, cold dinner, deserves 2 stars at best

Very pleasant stay. Easy to get to Tram 3 from HB

Spent a four day weekend over Valentine's weekend in Zürich and stayed in Mercure Stroller. The staff are so friendly and helpful and will to assist you with any queries and always make the guest feel welcome.

It was a really bad experience having to pay extra after i had already paid the 3 nights. When i did the check in. I was told that i had to leave 100 CHF for “extras” breakfast, dinners etc . When i did the check out i was charge what i used (Breakfast) and it was not discounted from the 100 CHF i left , i had to pay another amount for what i used . The receptionist said that i would get a refund and i am still waiting for it . Really really dissatisfied. I would not recommend this hotel to any of my friends traveling

Very good location.

I have no experience to share because we were not granted VISA, maybe next time if VISA issuance is made more flexible, we might travel down.

Overall very good. Asked about an Accor frequent stayer program but they did not seem to understand what I was asking. Booked me train tickets for Bern but mixed up the return date so I had to forfeit 30 CHF.

Location is nice with nice staff. The ro can be equipped with more light though.

Room clean and size is good. Close to tram stop, easy to get into the city center. However there was a lady at the front desk that was unfriendly and I feel that she has kind of hostile towards me. I informed the lady one morning that there was no hot water in my room, she said she will call someone straight away. She was aware that I went back to my room. After 20-30 mins no one attended to the issue, I then went to the front desk again, the lady told me someone did knock on my door but no answer. I did not hear the knock but she did not bother to follow up because no phone call was made to my room to see if I was in there. She then told me she will send someone while I am out but nothing was done when I arrived back at night. The same lady just put my invoice down at the desk when I check out. She was mute, the least she could say was that this is your invoice. It would be nice if she added a thanks or bye. Terrible service from this lady. There was however a another staff there that was extremely friendly and helpful (from the uniform, she could be a supervisor or manager).

We were staying over the holidays and before we even arrived to the hotel I had reached out about the situation for restaurants on Christmas and then asked for recommendations (we went with one of the suggestions and it was delicious). They were very helpful once we arrived about getting around and things to do! All the staff was very friendly!

Good location for tram. Good accommodation and well priced for Zürich.

Was here 5yrs ago, and back for the second time here and still everything is good the service ,room and cleanliness is always on top. Definitely one of my favourite hotel in Zurich.

quick check-in. simple room

Check in was good and reception has recognised and provided benefits as Platinum member. Rooms were ok, not sure, if they have upgraded or not. Anyway, It doesn't matter. Our stay was good, the restaurant Stroller provided good food and services. Front desk was very helpful. Thank you.

Flimsy plastic glasses and paper coffee cups in room and having to haul suitcases up 7 steep steps before reaching lifts was below our expectation for this brand of hotel. Had to request more cups to have a second coffee. Reception staff were friendly and helpful.