Mercure Stoller Zurich 4 stars

Room clean and size is good. Close to tram stop, easy to get into the city center. However there was a lady at the front desk that was unfriendly and I feel that she has kind of hostile towards me. I informed the lady one morning that there was no hot water in my room, she said she will call someone straight away. She was aware that I went back to my room. After 20-30 mins no one attended to the issue, I then went to the front desk again, the lady told me someone did knock on my door but no answer. I did not hear the knock but she did not bother to follow up because no phone call was made to my room to see if I was in there. She then told me she will send someone while I am out but nothing was done when I arrived back at night. The same lady just put my invoice down at the desk when I check out. She was mute, the least she could say was that this is your invoice. It would be nice if she added a thanks or bye. Terrible service from this lady. There was however a another staff there that was extremely friendly and helpful (from the uniform, she could be a supervisor or manager).

We were staying over the holidays and before we even arrived to the hotel I had reached out about the situation for restaurants on Christmas and then asked for recommendations (we went with one of the suggestions and it was delicious). They were very helpful once we arrived about getting around and things to do! All the staff was very friendly!

Good location for tram. Good accommodation and well priced for Zürich.

Was here 5yrs ago, and back for the second time here and still everything is good the service ,room and cleanliness is always on top. Definitely one of my favourite hotel in Zurich.

quick check-in. simple room

Check in was good and reception has recognised and provided benefits as Platinum member. Rooms were ok, not sure, if they have upgraded or not. Anyway, It doesn't matter. Our stay was good, the restaurant Stroller provided good food and services. Front desk was very helpful. Thank you.

Flimsy plastic glasses and paper coffee cups in room and having to haul suitcases up 7 steep steps before reaching lifts was below our expectation for this brand of hotel. Had to request more cups to have a second coffee. Reception staff were friendly and helpful.

The choice of hotels in Zurich is much better than it used to be, and I have stayed at a number of different hotels. The facilities, and especially the bed, are inferior to other hotels of similar pricing per night. In addition, there was not enough food at the breakfast buffet for the number of guests.

This is the second time I stay in this hotel while on Business and always enjoy it. Never have to wait, Room is perfect in size, very clean, All commodities work, very nice staff, very helpful, very close to several stores, centrally situated - 2 steps away from public transport of different kinds. I will be back next quarter. thanks Lore

First of all, great location and staff. The room was very clean and we served delicious food.

very good night sleep, shover and go! Would book anytime on my next trip to Zürich. Tram nearby and many restaurants around the corner. rjf3j3qjijjeejgqpjrgjg¨q3jg3qijq3igq¨3ignjq3ingoiktnhotnotno4tnbo4tnke

Tis was my 2nd stay in hotel Stoller. It is a well located hotel near the city centre. Public transport to the main station is in front of the hotel. The rooms are different but well equipped.

I have visited several times and thus am treated with respect and warmth with an awareness of my specific needs. Friendly, professional staff. Good enough sized bedroom to do yoga in the morning. Appreciate the welcome drink.

The reception staff taught me how to greet people in Switzerland and to manage my luggage after check out. I asked for slippers as I receive in other Mercure hotels and I received them. Maybe I should have asked to have the bed sheets changed after the first night. I received the card payment confirmation, but I didn't receive the receipt from the restaurant when I had a tea and an expresso.

Room was comfortable, but the lighting controls were a bit confusing and the basin in the bathroom was not ideal for shaving. The kettle and coffee machine were very welcome.