Mercure Resort Sanur

Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 3.9/5 13 reviews

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Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Grand Ballroom around 270 m2 with maximum capacity 285

  • Pamper your kids everyday with MyKids package

  • Free shuttle bus to local shopping area

ALLSAFE approved hotel

Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

  • By plane

    DENPAS. NGURAH BALI At 15km / 9 miles - Shuttle paying

GPS:-8.710925, 115.25405

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  13 reviews

TripAdvisor Rating  4.0/5  2,909 reviews

Great stay

Customer review rating 5.0/5

Tony L. Couples - Confirmed reviews ALL

This was our first time we have stayed in Sanur as we normally stay at Legian, we were looked after from the start with your duty manager Rina who was exceptional at her job as well as the rest of the team, fantastic location as well

Dear Tony L., Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. We are glad to hear that you had a wonderful stay with us. We believe your feedback will motivate our teams to strive to provide the best service for every guest. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Best regards, Mercure Bali Sanur Resort team

Did not like it

TripAdvisor rating 2.0/5

Brolga1 TripAdvisor review

Too many issues to list. Spent one night out or a seven night booking. Had to find a new hotel but did not want to make a fuss and request a refund. The room stank of mould, staff were disinterested in all areas. My one meal was Balinese but must’ve been cooked by a non Balinese or a person that did not care. The pool had a lot of algae in it. Unfortunately the list goes on and on, It appears to me that the place was due for demolition some time age - pre pandemic by a long way. The impression is that no money is being spent on the property and. My assumption is that the land being so big is worth a fortune so will be redeveloped soon. If this is not the case then I wonder why. I hated the place.

Dear Brolga1, Thank you for taking the time to tell us about your experience at Mercure Bali Sanur Resort. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Mercure Bali Sanur Resort team

Great value for money friendly quite and relaxing

Customer review rating 5.0/5

Glen M. Couples - Confirmed reviews ALL

Great welcome ckeck in etc all ver friendly Room nice clean spacious Initial thought very tired but run down but we’d stay here again in a heart beat Sanur is great lots restaurants close by Great pool by the beach good service excellent value for money very relaxing

Dear Glen M., Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. We are glad to hear that you had a wonderful stay with us. We believe your feedback will motivate our teams to strive to provide the best service for every guest. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Best regards, Mercure Bali Sanur Resort team

Beautiful Beach

Customer review rating 4.0/5

Gary Couples - Confirmed reviews ALL

Fantastic location, in general the resort is a little rundown which is expected after this pandemic.

Dear Gary, Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. We are glad to hear that you had a wonderful stay with us. We believe your feedback will motivate our teams to strive to provide the best service for every guest. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Best regards, Mercure Bali Sanur Resort team

Good location on beach.

Customer review rating 3.0/5

Lesia Couples - Confirmed reviews ALL

No working phone available. Fridge not working and as elderly couple we complained that our medication required refrigeration to no avail.

Dear Lesia, Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. Please be advised that our land line was damage by storm few months ago, and the replacement of it is still on progress. Your comment in regard with the fridge also has been shared with our team for our follow up. We do apologize for these issues during your stay. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Best regards, Mercure Bali Sanur Resort team

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