Mercure Resort Sanur 4 stars

Customer review rating (ALL Rating) 4.4/5 558 reviews

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Mercure Resort Sanur - Image 1
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Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Description

Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

Our accommodation(s)

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Hotel location

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telephone
Fax +62 361 287303

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  558 reviews

TripAdvisor Rating  3.9/5  3,220 reviews

Certificate of excellence 2024

Wonderful stay

Customer review rating 5.0/5

Patty Families - Confirmed reviews ALL

Had a very nice stay. Rooms and gardens always clean. On the southern part of Sanur, very pleasant area

Dear Patty, Thank you for your lovely review! We are delighted to hear you had a wonderful stay and appreciated the cleanliness of our rooms and gardens. We\'re also glad you enjoyed our pleasant location on the southern part of Sanur. It was a pleasure having you as our guest at Mercure Bali Sanur Resort, and we hope to welcome you back for another wonderful experience in the future. Sincerely, Samuel Theodorus Guest Experience Manager

Lovely location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Enjoyable 4 day stay

Dear Steph E., Thank you for your kind words! We\'re so glad you found our location lovely and enjoyed your 4-day stay with us at Mercure Bali Sanur Resort. It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable visit in the future. Sincerely, Samuel Theodorus Guest Experience Manager

Customer review rating 4.5/5

Derek Families - Confirmed reviews ALL

Sam the manager is very good The people that work there are exeleng

Dear Derek, Thank you for your excellent rating and your wonderful feedback! It\'s great to hear that you found our team to be excellent. I appreciate your specific mention – it\'s always rewarding to know our efforts are making a positive impact on our guests\' experiences. We hope to welcome you back to Mercure Bali Sanur Resort again in the future. Sincerely, Samuel Theodorus Guest Experience Manager

Sam the guest experience manager is exceptional

TripAdvisor rating 5.0/5

mazzash TripAdvisor review

I had an accident just before I arrived and seriously hurt my ankle. There was some confusion over a wheelchair when we arrived but as soon as I got the contaxt details from Sam he sorted this out and I had it for the rest of my stay. Sam arranged for a lovely doctor and nurse to come to my room. I was examined and prescribed medication and advice. I am so grateful as I can't walk for long to the doctors outside the hotel. Sam also made recommendation for a show appropriate for my child and my accessibility with the wheelchair. Sam went above and beyond. I am sorry I didn't get to see him before I left to thank him personally. He made the stay a truly great experience. I would have been confined to the hotel room otherwise. All the other staff are lovely and smiley. I would recommend for any families!

Dear mazzash, Thank you so much for your wonderful 5-star review and your incredibly kind words! It was my pleasure to assist you after your accident and ensure you had the necessary wheelchair arrangements upon arrival. I'm truly glad we could sort that out quickly for you. I am also very touched to hear that arranging for the doctor and nurse to come to your room was helpful and made your stay a great experience despite your ankle injury. Your well-being was our priority, and I'm so pleased we could make your time with us comfortable. It means a lot to hear that you found all our other staff lovely and smiley as well. Thank you for recommending Mercure Bali Sanur Resort for families! We hope you have a swift recovery and look forward to welcoming you and your family back again in the future for a healthier and equally enjoyable stay. Sincerely, Samuel Theodorus Guest Experience Manager

Great staff and location breakfast needs a bit of variety

Customer review rating 4.0/5

Jonathan L. Couples - Confirmed reviews ALL

An enjoyable experience we had fun

Dear Jonathan L., Thank you for your review and for highlighting our great staff and location! We are so pleased to hear you had an enjoyable experience and had fun during your stay at Mercure Bali Sanur Resort. We appreciate your feedback regarding the breakfast variety. We are always looking for ways to enhance our guest experience, and your suggestion will be shared with our culinary team for consideration in future menu planning. We hope to welcome you back to Mercure Bali Sanur Resort again in the future for another enjoyable stay with perhaps even more breakfast options to choose from! Sincerely, Samuel Theodorus Guest Experience Manager

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Other web-users rate our hotel

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  • 1,523 reviews 9.3/10 Service
  • 16 reviews 8.3/10 WiFi
  • 714 reviews 7.8/10 Cleanliness
  • 710 reviews 7.9/10 Food
  • 627 reviews 9.3/10 Beach
  • 517 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.