Mercure Resort Sanur 4 stars

Reception very slow with children in tow, checkout good. Room satisfactory and clean but walkways need repair, pools very good and breakfast also good.

I enjoyed my stay. The resort is looking a bit tired - gardens need more maintenance and new beach towels a must. Staff lovely and breakfast buffet lovely.

From the moment we arrived until our departure we were looked after by the wonderful staff. The food was good too. Loved the setting & the peace surrounding the hotel.

Have stayed here a few times because of the staff mainly. Traveling on my own is always a bit daunting but not if you stay at Mercure. Always obliging and make you feel welcome. Nothing is too much trouble. Great service in the both bars and restaurants. Genius cafe is my favourite place to dine or just for coffee or fresh juices. Very relaxed atmosphere and a great vibe. Many outdoor seating areas to enjoy. Where you can have snacks from the Warung or order off the main menu. Cocktails are a must. With a great happy hour at Genius Cafe every afternoon from 5.00pm.

I could have nice breakfast every morning with fresh air while I enjoyed nice sceneries around, mainly beautiful Sanur beach as well as the garden. Also, the access from Mercure Hotel to other important places, like the Provincial Government offices where I had meeting is easy and near to reach. Furthermore, at night when I went out to find Padang Restaurant (Padang rice, rendang), it is easy and I had enjoyable walking where I could see some activities of tourists in the restaurants and souvenir shops. I hope I can stay in the Mercure hotel next time with longer stay. I plan to bring my family

We stayed only 1 night on our way to Candidasa and north of Bali. So happy with the Mecure that we are planning to stay for a week or so next Bali trip. Good room a,d garden with direct beach access good food, great location.

It was an absolute delight. The resort was everything we hoped for and the staff could not have been more helpful and nothing was a problem. Definitely coming back.

perhaps you need to consider to add water spray next to your toilet seat. my room is designed for 2 single bed which being adjusted into 1 king size bed. yet, the night stall were to far from the bed. so it’s a hassle.

Shower floor did not remove all water, a good sweep would have helped a lot. At breakfast fruits were for some reason tastless and the cabin of those was untidy with moving decks on top. Defects were not too big and we enjoyed our stay.

Always stay at this lovely resort with beautiful rooms and lovey grounds to walk around along with the convenience of being directly on the beach. The food and service at the resort is great and there is a wide choice of other options around the resort within a short walk. All the staff are extremely friendly and always helpful, looking forward to next visit.

Great location with plenty of little cheap restaurants and bars close by. The room was good with a usable balcony with a little table and 2 chairs that overlooked gardens. The cleaning staff, gardening staff & concierge staff were all very friendly.

The staff were welcoming and helpful and the grounds were well kept and had a nice tropical appeal. Externally the buildings typically Balinese from our perspective. However the interior of the room was much less than expected and very disappointing. It was old and dark, the lock on the door to the balcony was almost coming off and the balcony, for an 'executive room', was tiny and almost unusable, except for the squirrel who used it for an evening meal each night. The room really needs to be upgraded, it is practically the same as one we stayed in thirty-four years ago. The bed was not the most comfortable. The A/C was noisy and not really effective and the drinking water dispenser needed to be changed several times before we got one that worked correctly. To top it off we had someone try and beat the door of the unit next to us down with a fire extinguisher at one o'clock in the morning, not the resorts fault, and they did respond quickly, but it just added to our disappointment as we had waited some years for this holiday opportunity. The buffet breakfast was very nice with a good selection and helpful staff. although we did get questioned, publicly, several times as to whether or not we had payed for Breakfast (paid with the booking). Location and proximity to beach and town was okay. The quality of the room does lead us to question the benefit of Membership if this is an example of rooms available under the membership, especially as we upgraded two room evels with this booking. overall disappointed.

Nice resort with pleasant staff and facilities. Excellent service at the main restaurant, bar and Spa. The SPA staffs are really good professionals. Was a pleasant stay overall. The hotel environment is very pleasant for stay with Kids.

Stayed here for 5 night, got upgraded to a better room which was out of the way, only had warm water and intermittent wi-fi. Breakfast was average at best. Not a hotel I would return to. Staff were friendly and helpful on the whole. Hotel is very dated or the room I was in was at least.

This resort is in a lovely location right on the beach. There are a lot of positives such as the Balinese style of Bungalows and the gardens are lovely. There is a mini zoo for the children. The hotel provides a free shuttle service to the local supermarket. The housekeeping staff cleaned our room early in the day which was appreciated. The Spa prices were reasonable. However the management and Accor really need to address the following. Beach Umbrellas are broken and the current website photo should reflect the current state of lounges and umbrellas not a embellished photo shot. The pool lounges are in the same state and there is a lack of side tables. The two that were available were broken. What really lets this hotel down is the Restaurant. After having the buffet the first night and a lunch by the pool the first day we decided not to eat at the hotel for the rest of the holiday, such a shame. We tolerated the breakfast as we had this included in our booking. The breakfast was the worst I have ever had in all my travels. The lack of hot water for tea or coffee, the lack of available cups and plates, the same choice of food for nine days. Two carafes of fresh juice to serve the crowd of people, lack of jars of yoghurt, empty jars of jams, baked beans were all sauce and you were lucky if you found a bean, bacon was like strips of cardboard, one thing for sure the poor service and poor quality of food was consistent. Staff were only interested to get your room number after that you were on your own. This hotel needs to look at the quality of food served, surely management must have noted that the Restaurant is empty and people are not choosing to eat there. Step up Mercure.