ibis Campinas Hotel 3 stars

Lovely receptionists and great value.

It was great. But the room should have a Smart Tv to let the guests use their computer on the screen. The restaurant should work during the launch and dinner and be open for guests and non guests.

I needed to solve a problem with the billing and I tried to call several times the branch and nobody answered the phone. I sent an e-mail asking to somebody contact me. The stay was great but when I received the billing with generic descriptions and after several times calling the branch somebody answered the phone and inform that wouldn't process my request because "e-mails are answered according queue and we need answer e-mails from last Friday". I need to make my Concur and generic information is not allowed by the Company, so now I have to wait who knows when Ibis will process my request and send me the cupons in order to finish my report of about USD 1.000,00 expenses.

The Checkout was delayd because just one employee is to care in cashier.

The hotel did not provide any basic items. For example, there is not even a glass cup or plastic cup. The TV was turned on automatically at midnight while I was sleeping. The front desk staff was very friendly and helpful.

Normal

The bed does a lot of noise when I moved at my sleep, sometimes waking me up. All the rest was just fine.

Every time I stay in this hotel I am always very satisfied with everything, even better with the attention of the reception staff. The room they gave me this time was more comfortable than the standard, I felt very good

Overall very good. Hotel is modern, room and shower were perfect. And good location for centro and the park, and bus terminal

The receptionist did not inform us about the card to be used in the elevator. The room had a lack of a number of essentials things: face towels, shower cap, there was only one small shower soap, there was no water in the fridge, the bathroom door wouldn't close, the shower was extremely small. At breakfast, there was no knife and it took time to replace when requested. The daily rates are very expensive.

I work for Novotel New York for 32 years and I have been all over the world travelling with Accor. I do understand the Ibis Concept but what I cannot understand is that I wasn't given my discount of my Bienvenue Card, I had to pay my breakfast in full, no discount, and I left early so we had a cold coffee and a slice of stale bread. I also had to print my boarding pass, but was unable because there was no printer, and you have to forward it to a hotel address in order to get it printed, which did not work. Sincerely a horrible experience as an employee of Accor and guest.

Excellent

Great Ibis unit. Good service - very attentive and happy staff Room as Ibis standards There is a nice buffet available for dinner Good breakfast Good internet, even in rush hour

I really enjoyed the room, it was all very clean and comfortable. But the fridge was empty even for water. I think maybe adding water could be more comfortable, specially when it's night and you are thirsty, and need to go to reception to get it. The sheets are nice, but the extra blanket was very uncomfortable and smelled a bit bad. At reception nobody speaks English, with made communication bit hard, despite booking.com said they did speak.

We had a good time in campinas however the room was far from quiet many people talking around the floor drunk and many carts making a lot of noise early in the morning in the 8th floor. This is the worst floor to stay. Towels in pieces (big holes) and stained. No heating and no blankets. In the first day the shower was cold.