Mercure Lourdes Impérial Hotel

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Mercure Lourdes Impérial Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 627 reviews

ALLSAFE approved hotel

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Description

Hotel extras

With a meeting room, car park and free Wi-Fi, this Mercure hotel provides an excellent setting for small birthday gatherings, intimate weddings, business seminars or family holidays.

Hotel location

Mercure Lourdes Impérial Hotel

3 Avenue du Paradis
65100 LOURDES
France

  • By plane

    LOURDES / TARBES At 12km / 7 miles

  • By plane

    PAU At 45km / 27 miles

  • By plane

    TOULOUSE BLAGNAC At 180km / 111 miles

  • By helicopter

    PAU At 45km / 27 miles

  • By helicopter

    TARBES OSSUN LOURDES At 12km / 7 miles

  • By car

    PAU At 30km / 18 miles

  • By car

    TARBES At 15km / 9 miles

  • By train

    LOURDES At 1km / 0 miles

  • By train

    TARBES At 15km / 9 miles

GPS:43.095013, -0.052174

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le Perchoir

At our restaurant you'll find traditional cuisine that truly reflects the range of delights that this region has to offer, served in an Art Déco setting.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Lourdes Impérial Hotel

100% genuine reviews from our guests

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ALL Rating  4.5/5  627 reviews

TripAdvisor Rating  3.5/5  507 reviews

Lovely staff at front desk & also in restaurant . So nice . We will be back again . We also stayed at Imperial September 2021

Customer review rating 4.5/5

Mary M. Friends - Confirmed reviews ALL

Staff very friendly & so obliging always . Waiter at restaurant is a lovely man . A gentleman .

A warm welcome made all the difference

Customer review rating 5.0/5

L B. Couples - Confirmed reviews ALL

We arrived exhausted after 3 trains and unexpected delays only to be greeted by Andrè who assured us our dinner was waiting and our room with a view was ready. During our stay everyone was helpful and kind. Stephanie helped us download travel documents and Liliana greeted us at breakfast with such a beautiful smile. Our air conditioner started leaking in the middle of the night. We reported it on our way to breakfast and within the hour the maintenance man was fixing it. We had not been to this hotel for several years and it was a joy to see it had not only survived Covid but had thrived.

Nice staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

It was clean and centralled located. Breakfast was very good. Everyone was very nice. Flat stale beer at the bar though. Seems understaffed.

Good stay

Customer review rating 4.0/5

Jeanette J. Couples - Confirmed reviews ALL

Nice old style hotel, located in the centre of town, directions to get in are a little difficult Room was small, clean but could do with a little modernisation Food was brilliant evening meal top marks

Well located with friendly staff.

Customer review rating 5.0/5

David F. Couples - Confirmed reviews ALL

A two night stay to visit the Sanctuary. We arrived shortly after 9pm but were made very welcome and the chef and restaurant staff kindly served us a steak meal after the restaurant was due to close.

Customer review rating 4.0/5

Jessie M. Solo - Confirmed reviews ALL

Friendly personnel espcially Liliana of breakfast. I truly enjoyed the view from the balcony. Location is really good.

Brilliant stay - well located

Customer review rating 5.0/5

Jacqueline F. G. Couples - Confirmed reviews ALL

Swift check in. Lovely room, super comfortable bed. Kettle with complimentary tea and coffee supplied. Rooms cleaned everyday. Amazing breakfast. Staff all round friendly and courteous. We thoroughly enjoyed our holiday. Highly recommended.

Excellent location

Customer review rating 5.0/5

Mdc Couples - Confirmed reviews ALL

Very good selection of breakfast items, very comfortable beds and very polite staff. Would highly recommend this hotel and will definitely go back again.

Warm and inviting.

Customer review rating 5.0/5

Stephen T. Couples - Confirmed reviews ALL

Staff very welcoming and helpful throughout the hotel we had a wonderful stay at the Mercure Lourdes.

Convenient Location Super service

Customer review rating 3.5/5

Dr J. P. Families - Confirmed reviews ALL

The bed mattresses were too soft

Well located

Customer review rating 4.0/5

Natalie Friends - Confirmed reviews ALL

Nice and welcoming. At last there are people at the reception who speaks English. Room kept very clean and tidy. Nice view from the balcony.

Well located great staff good service and a nice breakfast

Customer review rating 4.0/5

Genevieve Families - Confirmed reviews ALL

Our stay was comfortable. Andrey was extremely helpful and courteous, the rooms were comfortable and bathrooms had excellent amenities . The restaurant food was also great and the service of the staff super

Pleasant stay

Customer review rating 3.5/5

Sha Friends - Confirmed reviews ALL

I was originally booked at the Hotel Croix des Bretons in Lourdes, but as this hotel decided to close and they recommended that I should stay at the Mercure. I was not told by the Croix that they had booked me so I booked the Mercure myself. I emailed the Croix to say that I had booked it myself and gave Audry the booking ref no and Audry confirmed to me that I would be charged the same rates as the Hotel Croix des Bretons, but this was not the case and I was charged the Mercure rates, as the receptionist said that as I had booked it myself I could not have the Croix rates. At no stage did the Mercure say that I had a double booking. It was very disappointing to experience this. The receptionist at the hotel who I spoke to was not very sympathetic and she did not speak to me in a nice manner. I would have thought as we were on a pilgrimage she would have charged us the Hotel Croix des Bretons rate as a gesture of goodwill, but she was adamant that we pay the full Mercure rate. It was a very disappointing end to our pilgrimage. To be honest I would never use this hotel again nor recommend it.

Lovely hotel

Customer review rating 5.0/5

Giselle Families - Confirmed reviews ALL

Very easy to check in and check out online. Wonderful petit dejeuner. Nice people. Good location, easy walk to sanctuaire.

Well Located , Helpful Staff, Restaurant very good

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Was only overnight, had dinner which was very good

Overlooking the old Bridge

Customer review rating 5.0/5

Stephen A. B. Couples - Confirmed reviews ALL

Polite and helpful staff, Hotel is always nice and warm. Clean and welcoming.

Good stay

Customer review rating 5.0/5

Priscilla D. Z. Families - Confirmed reviews ALL

Great helpful and welcoming staffs..Thank you Sylvia,mathiew ,sebastian,Adrianna and whole team..awsome service and will definitely come back again.

An Excellent Place to Stay

TripAdvisor rating 5.0/5

Michael A Couples - TripAdvisor review

We had three nights at the hotel and everything about it was perfect. The staff were very friendly and extremely helpful , the rooms and hotel spotlessly clean and tastefully decorated and the food was superb. I was there for my birthday and my partner arranged for a gateau to be made for me as a surprise This was ceremoniously brought to our table after we had eaten our main course with sparklers on the top of a fresh strawberry cake. It was delicious . The central location of the hotel, where we had a view of the river from the balcony of our room, meant that exploring Lourdes by foot was easy. The fact that the hotel has its own private car park was bonus too. Lourdes is a must for any visitor whether they are religious or not. We took part in the candlelight service and procession which is held every evening at 2100, and found it profoundly moving. A visit to the shrine and churches are a must All in all a very happy three days were spent there.

Not up to the standard of Mercure

TripAdvisor rating 2.0/5

ianandsuejones Families - TripAdvisor review

The trip did not start well as on arrival we found out that we had not booked parking which is very limited at this hotel. The staff were very good and this was arranged for the following day. The parking was very limited with only 10 spaces and is very cramped. Make sure you pre-book it if required.The room was compact and not up to the standard of other Mercure hotels that we have stayed in. We did have the bonus of a Balcony.The bathroom was adequate but the shower was extremely small and unfortunately the water tap pulled towards you. This meant that it was easily knocked whilst in the shower and you ended up with either very hot or very cold water. between the three of us we had two rooms and during our stay All three of us experienced that burning sensation when showering!The Breakfast on the first morning was very good and enjoyable. However on the second day We had been joined by a large group who seemed to take priority eating in a separate room. There was no one in attendance as on the previous day! The scrambled egg was stuck to the pan and there was no coffee The following day did not improve in fact the scrambled egg was even worse. We eft before breakfast on the last day It just didn't seem worth it.Overall the hotel was comfortable for its age and it was clean and tidy. Had the food been as consistent on the second and third days they would have received a higher score. They must treat ALL their customers as important and not just the large groups!

Dear, you find me sad about your experience. About the breakfast, i think you were not in the good room. we have a special breakfast for the group and a Mercure breakfast for the families. The best way to solve this situation is to ask at the reception or the waitress about your needed. As you seen, we are here for you and do our best for clients. Hope to see you again. Comme and tell us who you are, we will do the better of the best for you. Regards. Matthieu PORTEIL General manager.

Lourdes

TripAdvisor rating 5.0/5

sopptoovey Couples - TripAdvisor review

Lovely hotel overlooking the river and 5 mins walk to the Domain. Very nice meal in the restaurant on the night we arrived with excellent waiter. Large room with big bathroom and power shower, kettle and tea and coffee too which is not always the case in French hotels. Only problem was getting to the hotel on the first night trying to negotiate the awful complexity of the one way road systems in the town centre which gave our sat nav a nervous breakdown! Best to approach via the ring road from the north of the town and come in direct to a very big free car park. Get a map before you arrive.

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