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Mercure Lourdes Impérial Hotel 4 stars

Customer review rating 4.3/5 1,339 reviews

ALLSAFE approved hotel

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Mercure Lourdes Impérial Hotel
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+ 13 Services

Hotel extras

  • Advantage 1

  • Views of the Gave de Pau river and the Pyrenees from the balcony. A stunning natural setting.

  • Close to the unmissable sights of Lourdes and the city center. Tranquility and serenity.

  • Private car park with direct access to the hotel lounge

  • Panoramic view from the Pyrenees to the Château Fort from the terrace.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Shoe shine machine
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Other sports activities
  • Snow Skiing (nearby)
Business services
  • 1 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lourdes Impérial Hotel

3 Avenue du Paradis
65100 lourdes
france

Tel: +33562940630

Fax: (+33)5/62944804

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOURDES / TARBES At 12km / 7.46 miles

  • By plane

    PAU At 45km / 27.96 miles

  • By plane

    TOULOUSE BLAGNAC At 180km / 111.86 miles

  • By helicopter

    PAU At 45km / 27.96 miles

  • By helicopter

    TARBES OSSUN LOURDES At 12km / 7.46 miles

  • By car

    PAU At 30km / 18.64 miles

  • By car

    TARBES At 15km / 9.32 miles

  • By train

    LOURDES At 1km / 0.62 miles

  • By train

    TARBES At 15km / 9.32 miles

GPS :43.095013, -0.052174

Our accommodation(s)

Our restaurants and bars

L'IMPERIAL

At our restaurant you'll find traditional cuisine that truly reflects the range of delights that this region has to offer, served in an Art Déco setting.

Non contractual photo

L'IMPERIAL (SERVICE GROUPES)

Serving healthy, diabetic, vegetarian, gourmet and regional dishes. Full board and half board for groups only.

Non contractual photo

BAR

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 65

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Mercure Lourdes Impérial Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,339 reviews

tripadvisor

TripAdvisor Rating 3.5/5

475 reviews

Very good stay

Customer review rating 5.0/5

Anonymous Business - 06/07/2021 Confirmed reviews ALL

Very nice hotel

Good location

Customer review rating 4.5/5

Satisfied C. Solo - 17/06/2021 Confirmed reviews ALL

Very pleasant staff extremely clean hotel

Neat and clean

Customer review rating 5.0/5

Freddy B. Families - 02/10/2020 Confirmed reviews ALL

The staff is very well accommodating.

All very good

Customer review rating 5.0/5

Douglas C. Couples - 12/09/2020 Confirmed reviews ALL

Extremely helpful Manager,ensured that we had hotel private parking for our car and was present on our arrival to make us feel very welcome

Good Stay

Customer review rating 4.5/5

Anonymous Solo - 03/09/2020 Confirmed reviews ALL

Once arrived, the experience was very good considering the Covid-19 constraints. The service was friendly, efficient & the covid-safety protocol gave my great confidence. The staff were excellent. However, The automatic check-out system produces the invoice too early, that is BEFORE breakfast has been taken. So after receiving an automatic invoice I was obliged to come to the reception for a corrected invoice. A minor change to your central IT system is recommended Equally, recent changes in the one-way traffic system in Lourdes rendered it very difficult to find the hotel by car. Even the car GPS systems had not been updated. I strongly recommend that a recommended route, once entering Lourdes, is sent to each new guest's reservation confirmation.

Very good place. The hotel is nice and accessible to all.

Customer review rating 5.0/5

Freddy B. Families - 22/07/2020 Confirmed reviews ALL

The staff is nice and very accommodating to their clients. The room is clean and the view from our room is very nice.

Beautiful place

Customer review rating 5.0/5

Anonymous Families - 05/03/2020 Confirmed reviews ALL

The breakfast was too expensive for a coffee and toast and since it was off season there’s no option.

Everything was perfect!

Customer review rating 5.0/5

Greda Families - 04/02/2020 Confirmed reviews ALL

Everything was perfect: staff, location, atmosphere, cleaningness...

Bit by bed bugs

Customer review rating 1.0/5

Huiyeon A. L. Families - 22/12/2019 Confirmed reviews ALL

One night stay at Mecure Lourdes and my whole body was bit by bed bugs. After few days, I am still suffering from the pains and I cannot believe a huge hotel chain like Mercure has no standard in terms of extermination and hygiene. My mom and I had to rewash our entire suitcase (2 weeks worth of cloths) and we throw a lot of stuff which are not washable. I cannot believe this one night stay just ruined our entire trip of 2 weeks. Extremely disappointed.

Dear HUIYEON ANGELA L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lourdes Impérial. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Our household teams are trained in the detection of bedbugs. We are very vigilant about this. We are sorry, but after checking this day, we did not find anything in the beds. the best would have been to inform us at the check-out so that we can act on the moment. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. We wish you a Merry Christmas. Sincerely, Elodie FLAMENT Assistant Manager

Pelerinage Lourdes

Customer review rating 4.5/5

Olivier L. Couples - 16/12/2019 Confirmed reviews ALL

Nice hotels comfortable and very clean . Team was very helpful and hospitable The location is great walking distance to the grotto and the church Will come back! Thanks

Warm and welcoming experience to stay here

Customer review rating 5.0/5

Stephen Couples - 11/12/2019 Confirmed reviews ALL

Staff excellent.

Customer review rating 4.5/5

Nicole R. Solo - 08/12/2019 Confirmed reviews ALL

Very good all round. However the service to the rooms could have been better. To make up and clean the rooms after 2.00pm is too late for residents.

Very good

Customer review rating 4.5/5

R M. Families - 01/12/2019 Confirmed reviews ALL

Very pleasant stay. Very helpful staff and the chef cooked us some good food. Thank you!

Mr

Customer review rating 5.0/5

Fabian C. Families - 04/11/2019 Confirmed reviews ALL

Excellent service . Enjoyed the dinner both nights

Excellence!!!

Customer review rating 5.0/5

Dr C. E. L. Couples - 30/10/2019 Confirmed reviews ALL

Superb service and very attentive friendly staff. Fantastic food.Comfortable clean rooms. Very helpful reception

basic hotel

Customer review rating 2.5/5

Swan Families - 24/10/2019 Confirmed reviews ALL

same dinner every day!

Customer review rating 5.0/5

Rq Families - 15/10/2019 Confirmed reviews ALL

Very welcoming and helpful staff. fantastic food - both breakfast and dinner were very impressive.

Good location and price

Customer review rating 3.5/5

Anonymous Families - 02/10/2019 Confirmed reviews ALL

The hotel location is very good and the price was also good as we booked in advance. Decent variety of foods included in breakfast. Generally friendly staff. It could do with some modernizing or more attention to detail when cleaning. Corridors smell of tobacco and need some fresh air.

Excellent hotel

Customer review rating 4.5/5

Chris Families - 26/09/2019 Confirmed reviews ALL

Kind staff and good rooms

An Excellent Place to Stay

TripAdvisor rating 5.0/5

Michael A Couples - 01/06/2019 TripAdvisor review

We had three nights at the hotel and everything about it was perfect. The staff were very friendly and extremely helpful , the rooms and hotel spotlessly clean and tastefully decorated and the food was superb. I was there for my birthday and my partner arranged for a gateau to be made for me as a surprise This was ceremoniously brought to our table after we had eaten our main course with sparklers on the top of a fresh strawberry cake. It was delicious . The central location of the hotel, where we had a view of the river from the balcony of our room, meant that exploring Lourdes by foot was easy. The fact that the hotel has its own private car park was bonus too. Lourdes is a must for any visitor whether they are religious or not. We took part in the candlelight service and procession which is held every evening at 2100, and found it profoundly moving. A visit to the shrine and churches are a must All in all a very happy three days were spent there.

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