Very good selection of breakfast items, very comfortable beds and very polite staff. Would highly recommend this hotel and will definitely go back again.

Staff very welcoming and helpful throughout the hotel we had a wonderful stay at the Mercure Lourdes.

The bed mattresses were too soft

Nice and welcoming. At last there are people at the reception who speaks English. Room kept very clean and tidy. Nice view from the balcony.

Our stay was comfortable. Andrey was extremely helpful and courteous, the rooms were comfortable and bathrooms had excellent amenities . The restaurant food was also great and the service of the staff super

I was originally booked at the Hotel Croix des Bretons in Lourdes, but as this hotel decided to close and they recommended that I should stay at the Mercure. I was not told by the Croix that they had booked me so I booked the Mercure myself. I emailed the Croix to say that I had booked it myself and gave Audry the booking ref no and Audry confirmed to me that I would be charged the same rates as the Hotel Croix des Bretons, but this was not the case and I was charged the Mercure rates, as the receptionist said that as I had booked it myself I could not have the Croix rates. At no stage did the Mercure say that I had a double booking. It was very disappointing to experience this. The receptionist at the hotel who I spoke to was not very sympathetic and she did not speak to me in a nice manner. I would have thought as we were on a pilgrimage she would have charged us the Hotel Croix des Bretons rate as a gesture of goodwill, but she was adamant that we pay the full Mercure rate. It was a very disappointing end to our pilgrimage. To be honest I would never use this hotel again nor recommend it.

Very easy to check in and check out online. Wonderful petit dejeuner. Nice people. Good location, easy walk to sanctuaire.

Was only overnight, had dinner which was very good

Polite and helpful staff, Hotel is always nice and warm. Clean and welcoming.

Great helpful and welcoming staffs..Thank you Sylvia,mathiew ,sebastian,Adrianna and whole team..awsome service and will definitely come back again.

My room was horrible. Probably worst in whole hotel. Dirty, curtains never been wash, most importantly with bad bugs. I’ve been very badly bitten by bad bugs. Highlight of that visit was a restaurant and service. I must mention Liliana , she was a star. Well done.

We had three nights at the hotel and everything about it was perfect. The staff were very friendly and extremely helpful , the rooms and hotel spotlessly clean and tastefully decorated and the food was superb. I was there for my birthday and my partner arranged for a gateau to be made for me as a surprise This was ceremoniously brought to our table after we had eaten our main course with sparklers on the top of a fresh strawberry cake. It was delicious . The central location of the hotel, where we had a view of the river from the balcony of our room, meant that exploring Lourdes by foot was easy. The fact that the hotel has its own private car park was bonus too. Lourdes is a must for any visitor whether they are religious or not. We took part in the candlelight service and procession which is held every evening at 2100, and found it profoundly moving. A visit to the shrine and churches are a must All in all a very happy three days were spent there.

The trip did not start well as on arrival we found out that we had not booked parking which is very limited at this hotel. The staff were very good and this was arranged for the following day. The parking was very limited with only 10 spaces and is very cramped. Make sure you pre-book it if required.The room was compact and not up to the standard of other Mercure hotels that we have stayed in. We did have the bonus of a Balcony.The bathroom was adequate but the shower was extremely small and unfortunately the water tap pulled towards you. This meant that it was easily knocked whilst in the shower and you ended up with either very hot or very cold water. between the three of us we had two rooms and during our stay All three of us experienced that burning sensation when showering!The Breakfast on the first morning was very good and enjoyable. However on the second day We had been joined by a large group who seemed to take priority eating in a separate room. There was no one in attendance as on the previous day! The scrambled egg was stuck to the pan and there was no coffee The following day did not improve in fact the scrambled egg was even worse. We eft before breakfast on the last day It just didn't seem worth it.Overall the hotel was comfortable for its age and it was clean and tidy. Had the food been as consistent on the second and third days they would have received a higher score. They must treat ALL their customers as important and not just the large groups!

Lovely hotel overlooking the river and 5 mins walk to the Domain. Very nice meal in the restaurant on the night we arrived with excellent waiter. Large room with big bathroom and power shower, kettle and tea and coffee too which is not always the case in French hotels. Only problem was getting to the hotel on the first night trying to negotiate the awful complexity of the one way road systems in the town centre which gave our sat nav a nervous breakdown! Best to approach via the ring road from the north of the town and come in direct to a very big free car park. Get a map before you arrive.

Bit disappointed. Great location, bang in the middle of town but the room was very tired and needs a facelift. A shower was over the bath, great, but it had no shower curtain or screen. ?? !! Tea and coffee facilities were provided, nice, but in paper cups?.....come on.. Definitely the Ibis hotel up in the town offers far better value for money ........ Reception staff did not seem to confident/competent either....shame