Bit of confusion when booking in as i had already booked the saturday night 1st then had to book a night earlier due to the train strikes, even after phoning customer support before i went to explain, the booking process could not pick up that i wanted 2 night on one booking. On the Sunday morning when i had booked breakfast, the ladies insisted that i had not paid for this, in the end another ladies said okay. Trying to work out the bill with them even though i had set up a pre payment arrangement was a challenge to the staff. A bit disappointing experience as this was the 1st part of my brother in laws treat for his 60th birthday. The staff always acknowledge you and were friendly in reception. computer skills a mother story.

Check in quick and straight forward, room clean and bed comfy ...location perfect ...but nearest parking 8 min walk away.

The hotel was very close to the train station which is what I wanted, the check in was great & very straightforward, the staff were brilliant. My room was on the 6th floor, it was great, clean bright with everything you need. The bed was comfy the shower was great and big fluffy towels. There was building work going on but that didn't disturb me, more the noisy revellers going home but in fairness that is to be expected in a busy town location. Very good value for money, I will definitely stay here again on my next visit to Reading

Great location friendly staff

The room and the bathroom itself was clean with no obvious marks of dirt and dust, but when we checked in, it looked like somebody had recently used the room. There was a Greggs food bag on the table along with some rubbish from the takeaway. One of the towels in the bathroom appeared to have been used and hung above the bathroom door. The bed was squeaky which wasn't pleasant. Parking is difficult as it's situated on the high street. The only good thing was that we managed to book the room for a decent price considering it was really late at night. The cleaning and check out staff need to do their job properly.