Mercure Parkhotel Krefelder Hof

Nothing special

As always the staff at the hotel are charming and helpful. The room is smart and comfortable. The breakfast excellent and the choice and quality of the evening meal is excellent. Our room was on the 4th floor. On the 3rd night there was a very strong smell of cigarettes on the 4th floor as we exited the lift and went into the corridor. I spoke to reception and was politley told that guests are allowed to smoke in rooms on floors 1 2 and 3. I find it extraordinary that smoking is allowed anywhere in a quality hotel in this day and age. More fires in buildings are caused by cigarettes than anything else. If someone wants to damage their health through smoking that is up to them. But to inflict cigarette smoke on non-smoking guests is unacceptable. 1 in 4 people smoke. Smoke rises. By allowing people to smoke on the lower floors you are impacting on the health of 75% of your guests. You are also putting the lives at risk of 75% of your guests by creating a health hazard and fire risk. As a business model I find this bizarre.

The bed os never King size as the reservation. But service os the best and kind. Thanks to the i fiel like in home. Would appreciate more details but i supose All guests requests this. Nice stay and i will come back.

I have stayed in Krefeld Mecure Parkhotel not for the first time, but this time it was a long 10 days stay. All staff is proffessional and also friendly, I enjoyed the cleanliness of the room and the selection of food for breakfast. Athough I was really disappointed that the pool is no longer there. Another thing which I have noticed for the first time in 3 years that I have been staying in this hotel the lack of staff at breakfast time, it was one lady only and registering who is coming to have breakfast, but not having time to serve coffee. Overall the stay was nice and of course will come again :)

Lovely hotel, but I needed a room with a bath, so paid for an expensive upgrade

Nice comfortable good location

Breakfast good, small rooms and very small beds.

I am Frequent Traveller and I am using Mercure if available

Good business style hotel with good staff.

Quiet room. Well equipped. Comfortable in every way

The booking of room was disappointing & frustrating. There seemed to be a lack of concern for our needs or desires for room. A charge of 95.00 dollors was not provided to me by booking agent. I was informed of the charge when checking out of hotel. This booking experience was not the usual customer oriented process we have had in the past with this hotel which has always been postive. Thanks to front desk staff they gave us information to call hotel directly for our next visit.

Very professional personnel

I had a great stay at the hotel. Not been my 1st visit and opted for the Mini Bar inclusive option using my points. One of the few hotels where all items in the bar are then included for free - Great Option. The staff are always friendly and the room generally comfortable.

The Jim has been under rennovation for 2 years. THis is very disappointing.

You have hotel with good service personnel . People are helpful and polite. Rooms are oldfashion, a bit worn. Bathroom showers as an example shold be thermostat, not manual taps.