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Mercure Parkhotel Krefelder Hof

Customer review rating 4.3/5 3,869 reviews

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Mercure Parkhotel Krefelder Hof
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+ 10 Services

Hotel extras

  • Located in a charming park, close to the city center, ample parking, tram nearby.

  • Creative French-inspired cuisine, ingredients fresh from the market and lovingly prepared.

  • Large partially covered restaurant terrace

  • Excellent links to the highways (A52, A57, A44) and to the tram stop (numbers 42+43).

  • Historic banquet rooms for private events and modern meeting rooms for conferences

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • DUESSELDORF AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Golf course 18 holes (nearby)
  • Other sports activities
Business services
  • 13 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Parkhotel Krefelder Hof

Uerdinger Str. 245
47800 krefeld
germany

Tel: +4921515840

Fax: (+49)2151584900

Check-in from 15h00

Check out up to 12h00

  • 042;043 :  042;043 SPROEDENTALPLATZ

  • By plane

    DUESSELDORF AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By car

    KRE FICHTENHAIN A44 At 7km / 4.35 miles

  • By car

    KREFELD ZENTRUM A44 At 7km / 4.35 miles

  • By car

    KREFELD ZENTRUM A57 At 3km / 1.86 miles

  • By train

    KREFELD At 3km / 1.86 miles

GPS :51.338073, 6.589059

Our accommodation(s)

At the Mercure Parkhotel Krefelder Hof you choose between standard, superior and privilege rooms or spacious suites. Even more comfort with a pillow as desired from our pillow menu. WIFI is available in all 160 rooms and most rooms are air conditioned. One child aged up to 12 years can sleep in their parents' room free of charge. We will provide a crib on request. Your pet is welcome (charge of EUR 12 per night).

Our restaurants and bars

LA BRASSERIE

Type of cuisine: International

The international and Lower-Rhine dishes served in our "La Brasserie" restaurant will captivate you. We also serve weekly seasonal offers.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Bierstube

Type of cuisine: Regional

Rustic tavern

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

DERBY BAR

Our "Derby Bar" is reminiscent of a typical English bar. Its specialties are the some 25 varieties of malt whiskey and Krefeld gin.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 271

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Parkhotel Krefelder Hof

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,869 reviews

tripadvisor

TripAdvisor Rating 4.0/5

437 reviews

Best option for us

Customer review rating 2.5/5

Michael S. Business - 13/07/2021 Confirmed reviews ALL

No soap in the shower, no hot water in the morning, no protection against the daylight with the curtains, my wake up was 6 :30 because of the daylight

Dear Gerhard Michael S., First of all, thank you very much for your feedback, which we have taken note of with particular attention. I am very sorry that your stay was not to your satisfaction. Please accept my sincerest apologies for the inconveniences. I am sorry that you missed the soap in the shower. I checked it today and it is available now. I am surprised you didn't have hot water in the morning. We have no further complaints about it, but I am sorry for. All rooms have blackout curtains, but if it was still too bright for you, we recommend a sleep mask, as you suggested I assure that we take into account all regulations and hygiene standards regarding Covid-19. Nevertheless, we would like to do without plastic such as gloves and provide appropriate disinfectants. We'll be happy to bring you coffee and juice at your table next time. Thank you again for taking the time to tell us about your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Bart Vaessen General Manager

Happy to come back

Customer review rating 5.0/5

Henning Business - 09/07/2021 Confirmed reviews ALL

easy to do business with, good service

Dear Henning B., Nice that you were with us again. Thank you very much for your 100% rating of your stay at the Mercure Parkhotel Krefelder Hof. My team and I are delighted that you felt comfortable with us and that you were able to enjoy your stay. It's great that we were able to inspire you with our services. Visit us soon again. We're looking forward to! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. kind regards Bart Vaessen General Manager

nice stay

Customer review rating 5.0/5

Anonymous Solo - 22/06/2021 Confirmed reviews ALL

reliable quality

Dear Ralf F., Nice that you were with us again. Thank you very much for your 100% rating of your stay at the Mercure Parkhotel Krefelder Hof. My team and I are delighted that you felt comfortable with us and that you were able to enjoy your stay. It's great that we were able to inspire you with our services. Visit us soon again. We're looking forward to! kind regards Bart Vaessen General Manager

reasonable value for money, but...

Customer review rating 2.0/5

Ingo Friends - 22/06/2021 Confirmed reviews ALL

To offer rooms without aircon at 36 C temperature is unacceptable.

Dear Mr. S., Thank you for your feedback. I am very sorry that your stay was not to your satisfaction. Please accept my sincerest apologies for the inconveniences due to the missing air-conditioning. Unfortunately, we still have several rooms without air-conditioning. We are actually planning to build a new hotel in front of the existing one. The old hotel will then be demolished. All rooms in the new hotel will be equipped with air-conditioning. We hope the new hotel will be finished by the end of 2023. Kind regards, Bart Vaessen General Manager

very disappointed

Customer review rating 1.5/5

Anonymous Business - 20/05/2021 Confirmed reviews ALL

The hotel's location is good and quiet. However, there were construction/drilling works the whole morning which made my stay very unpleasant and not relaxing as wished. The rooms (doors) are not well insulated so I could hear in a clear voice my neighbors and the service next door. The vegetarian breakfast choice is very disappointing - only bread and cheese (f.e. no vegetables?!), products with low quality. In general I'm very disappointed and I would not choose this hotel again for my stay in Krefeld.

Dear Mrs. N., Thank you for your feedback. I am very sorry that your stay was not to your satisfaction. Please accept my sincerest apologies for the inconveniences. Unfortunately, we had to take care of some fire safety measures. These needed to be done and could not be postponed. I will speak to my kitchen crew regarding the vegetarian breakfast. We do have vegetables in our kitchen which should have been served as well. Kind regards, Bart Vaessen General Manager

Yes

Customer review rating 4.0/5

S D. Business - 19/05/2021 Confirmed reviews ALL

Very good

Everything perfect

Customer review rating 4.5/5

Andrea Business - 01/05/2021 Confirmed reviews ALL

Extremely satisfied

Dear Mr. I., Thank you for your positive review of your stay with us. My team and I are looking forward to welcoming you back to our Mercure hotel. Kind regards, Bart Vaessen General Manager

Happy stay

Customer review rating 4.0/5

Reto S. Business - 04/01/2021 Confirmed reviews ALL

Friendly and helpful staff overall at the hotel. As a long stay gust (30 days) the internet login had to be renewed every day, this was unnecessary effort.

Dear Reto S., We very much appreciate your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the fact that breakfast did not always arrive as ordered. Regarding the WiFi we will be happy to contact our provider again to see if there are new options. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Vaessen General Manager

as always

Customer review rating 4.0/5

Daan Business - 22/10/2020 Confirmed reviews ALL

nice comfortable hotel

Avarage

TripAdvisor rating 3.0/5

Languso01 Business - 12/10/2019 TripAdvisor review

Good location. Smily reception. Clean rooms. I had two issue. One : i ordered silicon hard pillow, they provide a broken slicon pillow in a very small cover. Could not sleep well next day after my warning they change it. Second: we arrived 21:00 to the la brasseria restaurant , a Senior old waiter did everything not to let us sit. He was rude . One out of 3 had dinner , he told us we must eat all. He also did not want to give us wine because the kitchen supposed to be close at 22:00. He ruined all the experience in the hotel. he should learn hospitality .

Mercure Parkhotel Krefeld Hof

TripAdvisor rating 5.0/5

ClaudioSorocaba Family - 09/04/2019 TripAdvisor review

It is located a few minutes walking to city center. The parking is in the hotel área. The room is very large and comfortable. Wifi sometimes has a weak signal. In front of the hotel there is a green area. Staff is helpful and sympa.

Wouldn’t want any other hotel in Krefeld

TripAdvisor rating 5.0/5

ChristianeH215 Couples - 08/06/2018 TripAdvisor review

This hotel has consistently served us supremely in the last 20 years. We love staying there. The service is personal and nothing is too much trouble for the staff. We are wholly converted to the Accor chain and use their hotels wherever we go.

Dear ChristianeH215, Thank you for your positive review of your stay with us. It is good to hear that our service is still as good as 20 years ago! Kind regards,

Beautiful hotel in a wonderful town Krefeld

TripAdvisor rating 5.0/5

Svetlana S Friends getaway - 11/10/2017 TripAdvisor review

it's a pity that we stayed in this wonderful hotel for just one night. Room is very spacious, comfortable bed and pillow, white linen. There are welcoming two bottles of water, tea, coffee, minibar. I liked Krefeld itself. Clean air, age-old oaks, pines, squirrels... It is worth to see the Сastle linn and surroundings.

Dear Svetlana, Thank you for your very positive feedback! I will not hesitate to forward this to my team. For your next trip to Germany I hope, that you will plan some more days in Krefeld and can enjoy the city a bit more. Kind regards,

Avoid when possible.

TripAdvisor rating 2.0/5

63vino Business - 02/06/2017 TripAdvisor review

Hot summer (32 deg) no air con. Even though hotel was very low occupancy nobody bother to take care not to put me in east facing room. Was terrible. Elevator from 1969 extremely slow. Very old and tired facility. This all is fine if the price is 70€ But when you pay €160 you expect MUCH MORE. Very low value for money.

Dear Mercure Guest, thank you very much for your feedback regarding your stay. I am very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I have already spoke with the front desk department. For your next stay we like to offer you our renovated privilege rooms with air condition. We hope that you will give us the opportunity for better serving in future. Kind regards, Henning Michel General Manger

comfortable hotel

TripAdvisor rating 4.0/5

RON C Couples - 15/02/2017 TripAdvisor review

This is a well located hotel and it has a very friendly atmosphere. A bit of a mix up at breakfast which was included in our Accor booking but not on the hotel's list so reception did quickly resolve the matter. Breakfast was very good.

Dear Mercure Guest, we appreciate your comments regarding your stay. Thank you for your positive feedback . We hope to welcome you again. Best rgerads, Henning Michel General Manager

Below Average for the price

TripAdvisor rating 2.0/5

Jon S Family - 14/07/2016 TripAdvisor review

This is a tired hotel with the plainest of decor and ordinary comfort. For the price it was mediocre. The breakfast was nothing short of extortion - €18 per head for overcooked bacon and eggs, burnt sausages and meagre selection of fruit/cereal - this should be half that price.

Dear Mercure Guest, Thank you very much for your comments regarding your stay We are very sorry that we could not meet your expectations. Best regards, Henning Michel General Manager

Poor breakfast buffet....

TripAdvisor rating 3.0/5

XXX982 Solo travel - 06/07/2016 TripAdvisor review

- no beef at the breakfast buffet and for 18 € not enough choices; fresh pressed orange juice missing; hotel didnt improve breakfast after several complains - rooms are clean - as silver member, hotel staff didnt change my room to another floor - 10€ parking fees is a cheekiness

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Parkhotel Krefelder Hof. You can order fresh pressed orange juice by our service team. We offer warm sausages, warm meatballs, warm bacon and also a wide selection of cold sausages and different kinds of ham. Our parking fees are much cheaper than in the car parks of the nearby city center. We hope to welcome you again and convince you of your hotel. Best regards, Henning Michel General Manager

Business

TripAdvisor rating 4.0/5

mrjonrussell Business - 10/04/2016 TripAdvisor review

Quick business trip, Hotel was good from my arrival. Nice grounds, good check in and very helpful staff. Rooms ideal for short trip one plus point the "Coffee Machine", good touch. Main issue the bar didn't open till 6pm so on arrival couldn't get a drink. Went for a walk to find somewhere but after 30mins nothing, turned round and came back. Once the bar open good food and good service and very friendly. Hotel was located a 55 min walk to site, could have got taxi (very easy to get) but as on my own wanted to kill some time. Taxi to airport if booked by hotle was a "FIXED" price 32 Euro better then from the airport to hotel 53 Euro watch out for that one. Overall good trip.

Dear Mercure Guest, thank you very much for your feedback regarding your stay. Feel free all day to take a drink in our spacious lobby or in the summer on our sunny terrace. Please book your taxi also in advance directly by our hotel to get a special price. We hope to welcome you again in our nice hotel. Best regards, Henning Michel General Manager

Nice hotel!

TripAdvisor rating 4.0/5

markpender Business - 01/02/2015 TripAdvisor review

I enjoyed our brief stay at the Parkhotel Krefeld. Set back from the road, the hotel is a welcome oasis near the center of town (about a mile away). Spacious, comfortable rooms were a delight. My only regret was that our room wasn't ready when we arrived in the early afternoon, which wasn't ideal. But this was only a minor inconvenience.

Dear Mercure-Guest, We appreciate your comments regarding your stay in our hotel very much. We are glad you enjoyed your stay with us and we hope to welcome you again. Please inform us about your time of arrival for your next stay, than we will do our best that your room is ready when you will arrive. Kind regards, Henning Michel General Manager

Old school, warm welcome

TripAdvisor rating 5.0/5

delucadesign Friends getaway - 24/07/2014 TripAdvisor review

Pleasant stay (no noises whatsoever) in a slightly outdated but perfectly maintained hotel with very welcoming staff. The hotel is situated in a park, not right in the centre of town but it can be easily reached.

Dear Mercure Guest, we very much appreciate your comments regarding your stay with us and we are glad you enjoyed your stay in our hotel, so we hope to welcome you again during your next visit. Best Regards Henning Michel General Manager

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