Mercure Parkhotel Krefelder Hof

Room was ok, there was no AC but thank god it wasn't warm. Pillows and blanket were a disaster and it took me well over an hour to fall asleep because of that. Breakfast was good. In the hotel restaurant they only served 0,2 l bottles of sodas and cost 3 Euros a piece. That's just ridiculous. Parking was ok but cost way too much. Staff was friendly and welcoming and the hotel itself was clean. Overall it was a nice experience to stay for a week.

Hotels free Wifi was terrible, paid for the upgraded Wifi which was just as bad, this was a work related stay so Wifi was important for work and keeping in touch with family while away from home, we stayed for 10 days and wasn’t resolved in that time.

Central but quiet location; unfortunately with a tremendous backlog of investment which has nothing to do with COVID! Just for example: ugly chairs with a lot of damages, worn towels and carpets etc. I'm joining this hotel since more than 30 years now but it's a real shame to classify it it 4 stars plus!

My husband has the desease multipel sclerosis, and he can hardly walk, so I asked for a room near the elevator, and we got it. But unfortunately I did'nt ask for the shower without bath tub, so my husband could not take a bath.

No soap in the shower, no hot water in the morning, no protection against the daylight with the curtains, my wake up was 6 :30 because of the daylight

easy to do business with, good service

reliable quality

To offer rooms without aircon at 36 C temperature is unacceptable.

Good location. Smily reception. Clean rooms. I had two issue. One : i ordered silicon hard pillow, they provide a broken slicon pillow in a very small cover. Could not sleep well next day after my warning they change it. Second: we arrived 21:00 to the la brasseria restaurant , a Senior old waiter did everything not to let us sit. He was rude . One out of 3 had dinner , he told us we must eat all. He also did not want to give us wine because the kitchen supposed to be close at 22:00. He ruined all the experience in the hotel. he should learn hospitality .

It is located a few minutes walking to city center. The parking is in the hotel área. The room is very large and comfortable. Wifi sometimes has a weak signal. In front of the hotel there is a green area. Staff is helpful and sympa.

This hotel has consistently served us supremely in the last 20 years. We love staying there. The service is personal and nothing is too much trouble for the staff. We are wholly converted to the Accor chain and use their hotels wherever we go.

it's a pity that we stayed in this wonderful hotel for just one night. Room is very spacious, comfortable bed and pillow, white linen. There are welcoming two bottles of water, tea, coffee, minibar. I liked Krefeld itself. Clean air, age-old oaks, pines, squirrels... It is worth to see the Сastle linn and surroundings.

Hot summer (32 deg) no air con. Even though hotel was very low occupancy nobody bother to take care not to put me in east facing room. Was terrible. Elevator from 1969 extremely slow. Very old and tired facility. This all is fine if the price is 70€ But when you pay €160 you expect MUCH MORE. Very low value for money.

This is a well located hotel and it has a very friendly atmosphere. A bit of a mix up at breakfast which was included in our Accor booking but not on the hotel's list so reception did quickly resolve the matter. Breakfast was very good.

This is a tired hotel with the plainest of decor and ordinary comfort. For the price it was mediocre. The breakfast was nothing short of extortion - €18 per head for overcooked bacon and eggs, burnt sausages and meagre selection of fruit/cereal - this should be half that price.