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Mercure Parkhotel Krefelder Hof

Customer review rating 4.3/5 4,042 reviews

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Mercure Parkhotel Krefelder Hof
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+ 21 Services

Hotel extras

  • Located in a charming park, close to the city center, ample parking, tram nearby.

  • Creative French-inspired cuisine, ingredients fresh from the market and lovingly prepared.

  • Large partially covered restaurant terrace

  • Excellent links to the highways (A52, A57, A44) and to the tram stop (numbers 42+43).

  • Historic banquet rooms for private events and modern meeting rooms for conferences

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Parkhotel Krefelder Hof

Uerdinger Str. 245
47800 krefeld
germany

Tel: +4921515840

Fax: (+49)2151584900

Check-in from 15h00

Check out up to 12h00

  • 042;043 :  042;043 SPROEDENTALPLATZ

  • By plane

    DUESSELDORF AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By car

    KRE FICHTENHAIN A44 At 7km / 4.35 miles

  • By car

    KREFELD ZENTRUM A44 At 7km / 4.35 miles

  • By car

    KREFELD ZENTRUM A57 At 3km / 1.86 miles

  • By train

    KREFELD At 3km / 1.86 miles

GPS :51.338073, 6.589059

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 11 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 160 rooms
    • One room for people with reduced mobility
    • 10 family rooms
    • 20 connecting rooms
    • 157 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • English
    • French
    • German
    • Italian
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
  • Reduced mobility Facilities
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
    • Umbrellas
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • DUESSELDORF AIRPORT Additional charge
    • DUS Additional charge
  • Hotel parking lot Additional charge
    • On site
    • 160 parking spaces
    • Private
    • Parking opened 24/7
  • Underground car park Additional charge
    • On site
    • 11 parking spaces
    • Private
    • Parking opened 24/7

Our accommodation(s)

At the Mercure Parkhotel Krefelder Hof you choose between standard, superior and privilege rooms or spacious suites. Even more comfort with a pillow as desired from our pillow menu. WIFI is available in all 160 rooms and most rooms are air conditioned. One child aged up to 12 years can sleep in their parents' room free of charge. We will provide a crib on request. Your pet is welcome (charge of EUR 12 per night).

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 271

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Parkhotel Krefelder Hof

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,042 reviews

TripAdvisor Rating 4.0/5

441 reviews

Nice weekend stay

Customer review rating 4.0/5

Valeria Couples - 06/10/2021 Confirmed reviews ALL

located in a nice quite area, very nice staff, excellent breakfast

Old Hotel that needs some renovation

Customer review rating 3.0/5

Seb Business - 30/09/2021 Confirmed reviews ALL

Hotel rooms are quite old and need an upgrade. The price paid for a night is not adequate.

Dear Mr. S., Thank you for taking the time to write us your feedback. I am very sorry that your stay did not meet your expectations. Please accept my sincerest apologies for any inconvenience. My team and I hope that you will give us another chance and visit our Mercure hotel again. Kind regards, Bart Vaessen General Manager

Good accommodation

Customer review rating 4.0/5

Anonymous Business - 22/09/2021 Confirmed reviews ALL

I arrived pretty late in the evening and got a warm welcome. Just stayed one night and it was okay, including breakfast. Quick and professional checkout.

Convenient location, but dated place

Customer review rating 2.5/5

Anonymous Business - 04/09/2021 Confirmed reviews ALL

The hotel was conveniently located in Krefeld town but unfortunately the facilities were not up to the standard. The building looked rather dated, and in need of refurbishment. For example, the leather of the armchairs had peeled off and the walls could do with a repaint

Dear Mr. S., Thank you for your feedback. I am very sorry that your stay did not meet your expectations. Please accept my sincerest apologies for the inconveniences. At the moment we are planning a new hotel building. We hope to start the construction by the end of next year. My team and I hope that you will give us another chance and perhaps visit us in our new hotel again. Kind regards, Bart Vaessen General Manager

Awful service in the restaurant

Customer review rating 3.0/5

Guest Business - 03/09/2021 Confirmed reviews ALL

Location was good, so was the room - standard room, clean, good to spend one night for those who are on business trip. But the service in the restaurant was just horrible, particularly the waiter. He was very unfriendly and very unhappy to see me there when I came in. There was not any wine cart offered neither a menue for deserts which might cause lots of frustration as the prices are expensive. I will not come again.

Dear Mrs. Y., Thank you for your feedback. I am very sorry that your experiences in our restaurant did not meet your expectations. Please accept my sincerest apologies for the behaviour of our waiter. I can assure you that I will have a word with him to avoid further occurences. Sincerely, Kind regards Bart Vaessen General Manager

Decent place for a business trip

Customer review rating 3.5/5

- Business - 27/08/2021 Confirmed reviews ALL

Room was ok, there was no AC but thank god it wasn't warm. Pillows and blanket were a disaster and it took me well over an hour to fall asleep because of that. Breakfast was good. In the hotel restaurant they only served 0,2 l bottles of sodas and cost 3 Euros a piece. That's just ridiculous. Parking was ok but cost way too much. Staff was friendly and welcoming and the hotel itself was clean. Overall it was a nice experience to stay for a week.

Dear Miika Y., We very much appreciate your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you like to book a room with AC we are able to offer you our privileg category. We also place a pillow menu in the room for extra offer and comfort. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Bart Vaessen General Manager

Worst Wifi I’ve experienced in a hotel.

Customer review rating 1.5/5

Anthony Business - 27/08/2021 Confirmed reviews ALL

Hotels free Wifi was terrible, paid for the upgraded Wifi which was just as bad, this was a work related stay so Wifi was important for work and keeping in touch with family while away from home, we stayed for 10 days and wasn’t resolved in that time.

Dear Mr. L., Thank you for your feedback. I am very sorry that the wifi was so bad during your stay. Please accept my sincerest apologies for the inconveniences. So far we did not get any other complaints about the wifi during the time you stayed at the hotel. Nevertheless the company responsible for the network is informed. Unfortunately, this is not something our own engineers can solve. I hope that you will give us another chance and my team and I will be able to welcome you back at our Mercure hotel. Kind regards, Bart Vaessen General Manager

A traditional hotel with a long successful history

TripAdvisor rating 3.0/5

Lothar P Business - 05/08/2021 TripAdvisor review

Central but quiet location; unfortunately with a tremendous backlog of investment which has nothing to do with COVID! Just for example: ugly chairs with a lot of damages, worn towels and carpets etc. I'm joining this hotel since more than 30 years now but it's a real shame to classify it it 4 stars plus!

Nice and clean

Customer review rating 4.0/5

Lisbeth W. L. Families - 04/08/2021 Confirmed reviews ALL

My husband has the desease multipel sclerosis, and he can hardly walk, so I asked for a room near the elevator, and we got it. But unfortunately I did'nt ask for the shower without bath tub, so my husband could not take a bath.

Dear Mrs. L., Thank you for your feedback regarding your stay with us. I am very sorry that your husband was not able to take a shower because of the bathtub. I have made a note of your preferences in your reservation profile. Next time you will automatically receive a room with shower, which is near the elevator. Kind regards, Bart Vaessen General Manager

Best option for us

Customer review rating 2.5/5

Michael S. Business - 13/07/2021 Confirmed reviews ALL

No soap in the shower, no hot water in the morning, no protection against the daylight with the curtains, my wake up was 6 :30 because of the daylight

Dear Gerhard Michael S., First of all, thank you very much for your feedback, which we have taken note of with particular attention. I am very sorry that your stay was not to your satisfaction. Please accept my sincerest apologies for the inconveniences. I am sorry that you missed the soap in the shower. I checked it today and it is available now. I am surprised you didn't have hot water in the morning. We have no further complaints about it, but I am sorry for. All rooms have blackout curtains, but if it was still too bright for you, we recommend a sleep mask, as you suggested I assure that we take into account all regulations and hygiene standards regarding Covid-19. Nevertheless, we would like to do without plastic such as gloves and provide appropriate disinfectants. We'll be happy to bring you coffee and juice at your table next time. Thank you again for taking the time to tell us about your experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Bart Vaessen General Manager

Happy to come back

Customer review rating 5.0/5

Henning Business - 09/07/2021 Confirmed reviews ALL

easy to do business with, good service

Dear Henning B., Nice that you were with us again. Thank you very much for your 100% rating of your stay at the Mercure Parkhotel Krefelder Hof. My team and I are delighted that you felt comfortable with us and that you were able to enjoy your stay. It's great that we were able to inspire you with our services. Visit us soon again. We're looking forward to! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. kind regards Bart Vaessen General Manager

nice stay

Customer review rating 5.0/5

Anonymous Solo - 22/06/2021 Confirmed reviews ALL

reliable quality

Dear Ralf F., Nice that you were with us again. Thank you very much for your 100% rating of your stay at the Mercure Parkhotel Krefelder Hof. My team and I are delighted that you felt comfortable with us and that you were able to enjoy your stay. It's great that we were able to inspire you with our services. Visit us soon again. We're looking forward to! kind regards Bart Vaessen General Manager

reasonable value for money, but...

Customer review rating 2.0/5

Ingo Friends - 22/06/2021 Confirmed reviews ALL

To offer rooms without aircon at 36 C temperature is unacceptable.

Dear Mr. S., Thank you for your feedback. I am very sorry that your stay was not to your satisfaction. Please accept my sincerest apologies for the inconveniences due to the missing air-conditioning. Unfortunately, we still have several rooms without air-conditioning. We are actually planning to build a new hotel in front of the existing one. The old hotel will then be demolished. All rooms in the new hotel will be equipped with air-conditioning. We hope the new hotel will be finished by the end of 2023. Kind regards, Bart Vaessen General Manager

Avarage

TripAdvisor rating 3.0/5

Languso01 Business - 12/10/2019 TripAdvisor review

Good location. Smily reception. Clean rooms. I had two issue. One : i ordered silicon hard pillow, they provide a broken slicon pillow in a very small cover. Could not sleep well next day after my warning they change it. Second: we arrived 21:00 to the la brasseria restaurant , a Senior old waiter did everything not to let us sit. He was rude . One out of 3 had dinner , he told us we must eat all. He also did not want to give us wine because the kitchen supposed to be close at 22:00. He ruined all the experience in the hotel. he should learn hospitality .

Mercure Parkhotel Krefeld Hof

TripAdvisor rating 5.0/5

ClaudioSorocaba Family - 09/04/2019 TripAdvisor review

It is located a few minutes walking to city center. The parking is in the hotel área. The room is very large and comfortable. Wifi sometimes has a weak signal. In front of the hotel there is a green area. Staff is helpful and sympa.

Wouldn’t want any other hotel in Krefeld

TripAdvisor rating 5.0/5

ChristianeH215 Couples - 08/06/2018 TripAdvisor review

This hotel has consistently served us supremely in the last 20 years. We love staying there. The service is personal and nothing is too much trouble for the staff. We are wholly converted to the Accor chain and use their hotels wherever we go.

Dear ChristianeH215, Thank you for your positive review of your stay with us. It is good to hear that our service is still as good as 20 years ago! Kind regards,

Beautiful hotel in a wonderful town Krefeld

TripAdvisor rating 5.0/5

Svetlana S Friends getaway - 11/10/2017 TripAdvisor review

it's a pity that we stayed in this wonderful hotel for just one night. Room is very spacious, comfortable bed and pillow, white linen. There are welcoming two bottles of water, tea, coffee, minibar. I liked Krefeld itself. Clean air, age-old oaks, pines, squirrels... It is worth to see the Сastle linn and surroundings.

Dear Svetlana, Thank you for your very positive feedback! I will not hesitate to forward this to my team. For your next trip to Germany I hope, that you will plan some more days in Krefeld and can enjoy the city a bit more. Kind regards,

Avoid when possible.

TripAdvisor rating 2.0/5

63vino Business - 02/06/2017 TripAdvisor review

Hot summer (32 deg) no air con. Even though hotel was very low occupancy nobody bother to take care not to put me in east facing room. Was terrible. Elevator from 1969 extremely slow. Very old and tired facility. This all is fine if the price is 70€ But when you pay €160 you expect MUCH MORE. Very low value for money.

Dear Mercure Guest, thank you very much for your feedback regarding your stay. I am very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I have already spoke with the front desk department. For your next stay we like to offer you our renovated privilege rooms with air condition. We hope that you will give us the opportunity for better serving in future. Kind regards, Henning Michel General Manger

comfortable hotel

TripAdvisor rating 4.0/5

RON C Couples - 15/02/2017 TripAdvisor review

This is a well located hotel and it has a very friendly atmosphere. A bit of a mix up at breakfast which was included in our Accor booking but not on the hotel's list so reception did quickly resolve the matter. Breakfast was very good.

Dear Mercure Guest, we appreciate your comments regarding your stay. Thank you for your positive feedback . We hope to welcome you again. Best rgerads, Henning Michel General Manager

Below Average for the price

TripAdvisor rating 2.0/5

Jon S Family - 14/07/2016 TripAdvisor review

This is a tired hotel with the plainest of decor and ordinary comfort. For the price it was mediocre. The breakfast was nothing short of extortion - €18 per head for overcooked bacon and eggs, burnt sausages and meagre selection of fruit/cereal - this should be half that price.

Dear Mercure Guest, Thank you very much for your comments regarding your stay We are very sorry that we could not meet your expectations. Best regards, Henning Michel General Manager

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