客户意见评级 4.5/5 7,696 评论
获得 ALLSAFE 认证的酒店
223 间高雅的客房和 18 间套房
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
从 15h00 办理登记入住手续
从 12h00 办理退房手续
241 间宽敞的客房，包括从经典到豪华套房，设有壮观的大理石浴室、柔软的晨衣、无线网络和 24 小时客房服务。这家位于汉堡市中心的一流酒店的部分房型可欣赏运河美景。
经典房，配备 1 张大床
高级房，配备 1 张特大床，可欣赏城市景观
高级房，配备 1 张特大床，可欣赏河景
豪华房，配备 1 张特大床，可欣赏运河或城市景观
来自 100% 认证入住过我们酒店客人的评论发现更多
Great stay No SPA
holm37 13/09/2020 经 TripAdvisor 认证的评论
The rooms are really nice and the location of the hotel is perfect to get around in Hamburg. Unfortunately the SPA was closed. This was one of the main reasons we choose this hotel. We where told that it was on their website but I did not see that when I booked. Maybe they should make it more clear......
Nice Location in Hamburg
Armine05 09/09/2020 经 TripAdvisor 认证的评论
Since many years our preferred hotel in Hamburg. In the heart of Hamburg with nice Restaurants and shops around. Very good service and rooms. Especially with the Fleet view ones.The quality of breakfast very good as well.
Yan M. 单人住宿 - 18/07/2020 所有已确认评论
很不错 地理位置优越 很方便 酒店也很安静 很喜欢
GarethMonrowe Couples - 18/12/2019 经 TripAdvisor 认证的评论
Went for Christmas markets. Ideal location to walk to most parts of central Hamburg. Got a free upgrade and bottle of champagne. Excellent breakfast. Remember to ask for eggs benedict, that are cooked to order. Great reception staff that are willing to assist, as is the concierge. Highly recommended. Expensive, but worth it. Just remember the shops are closed on Sunday, so have a plan B.
Not SO Magnifique
abajorez Couples - 12/12/2019 经 TripAdvisor 认证的评论
Generally, I love staying with Sofitel, but the experience is often inconsistent and its a hit & miss. Hamburg was a definite miss. Here's why. ROOMS Nice, spacious and pleasant, but housekeeping was abysmal. After returning back to our rooms the next day we found not emptied trash, empty water bottles not collected. Later on we realized housekeeping forgot to leave towels as well. After several of attempts to call them, there was no answer. Finally was able to get them through the front desk. BAR I am appalled the bar was called Seven Heads and there were heads of Buddha displayed on the shelves. It is highly disrespectful (consider a decapitated Buddha) and is a crime in some places in Asia (e.g. Thailand). As an international brand, I'd expect the hotel management to be aware of such sensitive cross-cultural issues. Think about what Berlin locals thing about unaware tourists, climbing on the memorial to the Murdered Jews of Europe to take selfies. Buddha heads in a bar are equally bad! STAFF Friendly and welcoming, but very understaffed. Take the bar crew as an example. Both were wonderful and pleasant, but we saw them once, after we sat down. We got our first order, but never managed to get a reorder, simply because they were too busy hopping from table to table, unable to provide a great service. BREAKFAST Really disappointing selection. We went to the Hotel Tortue the second morning and it was absolutely amazing - food and service wise (for the same price). For the record, hard boiled eggs on a toast is not Eggs Benedict.
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