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汉堡阿尔特墙索菲特酒店 5 星

客户意见评级 4.5/5 7,696 评论

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汉堡阿尔特墙索菲特酒店
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  • 获得 ALLSAFE 认证的酒店

  • 感受都市氛围,体验自然风光

  • 大堂设有观景区并供应特色饮品

  • 223 间高雅的客房和 18 间套房

  • 19 间采光充足的客房,为您的活动激发灵感

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 可携带宠物 付费服务
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 提前入住/延迟退房 付费服务
  • 洗衣房
  • 精品店/购物
  • 行李员
  • 礼宾服务
休闲和活动
  • 室内加热游泳池
  • 健美中心
  • 护理
  • 18洞高尔夫球场 (附近)
  • 水上游览 付费服务
餐饮
  • 早餐 付费服务
  • 1 餐厅
  • 1 酒吧
  • 客房服务
商务服务
  • 20 会议室
  • 会议酒店
  • 自助商务中心
  • 提供复印/打印服务

酒店位置

汉堡阿尔特墙索菲特酒店

Alter Wall 40
20457 汉堡
德国

电话: +4940369500

传真: (+49)40/369501000

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • S 1 :  S 1 STADTHAUSBRUECKE

  • S 3 :  S 3 Stadthausbruecke

  • U 2 :  U 2 Jungfernstieg

  • 乘飞机

    HAMBURG AIRPORT 达到 12公里 / 7.46 英里

  • 乘汽车

    CENTRUM 达到 5公里 / 3.11 英里

  • 乘火车

    MAIN STATION 达到 1.5公里 / 0.93 英里

GPS :53.549443, 9.988246

我们的客房

241 间宽敞的客房,包括从经典到豪华套房,设有壮观的大理石浴室、柔软的晨衣、无线网络和 24 小时客房服务。这家位于汉堡市中心的一流酒店的部分房型可欣赏运河美景。

酒店餐厅和酒吧

RISTORANTE TICINO

美食类型: 地中海

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

SEVEN HEADS

客人可以在酒吧内品尝饮料,放松身心,或者在我们独特的阳光露台眺望阿尔斯特运河的美景。您可尽情享受我们的现代饮料、自制鸡尾酒、酒廊音乐和俱乐部矮椅,忘记日常生活中的压力。

菜单 (PDF)

非合约照片

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:20

  • 最大面积:433 平方米

  • 最大容量:400 个人

  • 最大宴会容量:260 个人

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汉堡阿尔特墙索菲特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.5/5

7,696 评论

TripAdvisor 评级 4.5/5

3,157 评论

Great stay No SPA

Tripadvisor 评级 3.0/5

holm37 13/09/2020 经 TripAdvisor 认证的评论

The rooms are really nice and the location of the hotel is perfect to get around in Hamburg. Unfortunately the SPA was closed. This was one of the main reasons we choose this hotel. We where told that it was on their website but I did not see that when I booked. Maybe they should make it more clear......

Dear holm37, Thank you so much for your positive review as well as your feedback regarding the Spa closure. Due to the restrictions of the Hamburge Senate we are not allowed to open our Seagull Spa. A transparent communication is very important to us. That is why we are communicating this information on all our booking platforms, including our main booking website ALL. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall positive stay with us. We hope we can welcome you again very soon in our hotel. Best regards Your Sofitel Hamburg Alter Wall Team

Nice Location in Hamburg

Tripadvisor 评级 5.0/5

Armine05 09/09/2020 经 TripAdvisor 认证的评论

Since many years our preferred hotel in Hamburg. In the heart of Hamburg with nice Restaurants and shops around. Very good service and rooms. Especially with the Fleet view ones.The quality of breakfast very good as well.

Dear Armine05, We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

地理位置很好

客户意见评级 3.5/5

Yan M. 单人住宿 - 18/07/2020 所有已确认评论

很不错 地理位置优越 很方便 酒店也很安静 很喜欢

Dear Yan M., Thank you so much for your great review. We are more than happy that we could convince you with our service. We are excited to welcome you back to Sofitel Hamburg Alter Wall soon and sincerely invite you to follow us on Facebook and Instagram. Best regards Your Sofitel Hamburg Alter Wall Team

Wonderful stay!!

Tripadvisor 评级 5.0/5

GarethMonrowe Couples - 18/12/2019 经 TripAdvisor 认证的评论

Went for Christmas markets. Ideal location to walk to most parts of central Hamburg. Got a free upgrade and bottle of champagne. Excellent breakfast. Remember to ask for eggs benedict, that are cooked to order. Great reception staff that are willing to assist, as is the concierge. Highly recommended. Expensive, but worth it. Just remember the shops are closed on Sunday, so have a plan B.

Dear Mr. Monrowe, Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. It makes us especially happy to read that our reception staff as well as our concierge were able to create a wonderful stay for you. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Not SO Magnifique

Tripadvisor 评级 3.0/5

abajorez Couples - 12/12/2019 经 TripAdvisor 认证的评论

Generally, I love staying with Sofitel, but the experience is often inconsistent and its a hit & miss. Hamburg was a definite miss. Here's why. ROOMS Nice, spacious and pleasant, but housekeeping was abysmal. After returning back to our rooms the next day we found not emptied trash, empty water bottles not collected. Later on we realized housekeeping forgot to leave towels as well. After several of attempts to call them, there was no answer. Finally was able to get them through the front desk. BAR I am appalled the bar was called Seven Heads and there were heads of Buddha displayed on the shelves. It is highly disrespectful (consider a decapitated Buddha) and is a crime in some places in Asia (e.g. Thailand). As an international brand, I'd expect the hotel management to be aware of such sensitive cross-cultural issues. Think about what Berlin locals thing about unaware tourists, climbing on the memorial to the Murdered Jews of Europe to take selfies. Buddha heads in a bar are equally bad! STAFF Friendly and welcoming, but very understaffed. Take the bar crew as an example. Both were wonderful and pleasant, but we saw them once, after we sat down. We got our first order, but never managed to get a reorder, simply because they were too busy hopping from table to table, unable to provide a great service. BREAKFAST Really disappointing selection. We went to the Hotel Tortue the second morning and it was absolutely amazing - food and service wise (for the same price). For the record, hard boiled eggs on a toast is not Eggs Benedict.

Nice hotel

Tripadvisor 评级 4.0/5

drugholt Couples - 06/12/2019 经 TripAdvisor 认证的评论

Very nice hotel and fantastich restaurants. There are something that cut be better in the room Ex. Much noise from the A/C and no shampoo and so in the bathroom. Very friendly staff. We will come again.

Dear drugholt, Thank you so much for your positive review and your feedback. We are more than happy that you had a fabulous stay at the Sofitel Hamburg Alter Wall and were able to enjoy all the services and perks that our hotel has to offer. We are excited to welcome you back to Sofitel Hamburg Alter Wall soon and sincerely invite you to follow us on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Very Poor check in quality

Tripadvisor 评级 4.0/5

christianconstan2019 Couples - 20/11/2019 经 TripAdvisor 认证的评论

VERY Unfriendly reception at check in and poor know how at the lobby desk. The lady at the reception did not understand my booking code but I booked the room via the official Accor homepage! The top management was not around and the people in charge could not handle the hotel guests in an appropriate manner.

Dear guest, thank you so much for your positive review as well as your feedback regarding your experience with our reception. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. We are very sorry to hear that your recent stay hasn’t completely met your expectations. We hope that we can welcome you soon again in order to convince you of our individual, outstanding service as it always should be. Best regards, Your Sofitel Hamburg Alter Wall Team

Nice hotel

Tripadvisor 评级 5.0/5

helleallan Family - 20/11/2019 经 TripAdvisor 认证的评论

Nice hotel with a good location in the center of Hamburg. Easy to walk around the city. Really good breakfast. The room, bar and spa are nice as well. Staff is very helpful. We will come back to this hotel again.

Dear helleallan, Thank you so much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Weekend In Hamborg

Tripadvisor 评级 4.0/5

bjarneblk Friends getaway - 13/11/2019 经 TripAdvisor 认证的评论

Super location - great atmosphere In the bar - excellent breakfast - we really enjoyed this hotel. The spa was also very fine. The staff parked our car when we arrived - that was a great help. . It was second time, and er will come back for shure.

Dear bjarneblk, Thank you very much for your great review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Conference in Hamburg

Tripadvisor 评级 4.0/5

First305 Business - 11/11/2019 经 TripAdvisor 认证的评论

Hotel ideally located in the center of Hamburg with good parking facilities. The staff is professional and friendly. Rooms are clean and spacy and breakfast is excellent. Beds are too hard though, so if you're sensitive as we are and want to have a good nights sleep it could be difficult.

Dear First305, Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Short stay in Hamburg

Tripadvisor 评级 5.0/5

Wilf W Couples - 22/09/2019 经 TripAdvisor 认证的评论

This was my first Sofitel experience and I found the experience fell below my expectation. The room was nice with a view over the canal. The housekeeping was average and the bathroom had only a small shower cubicle. However, the food at breakfast and dinner was of a quality expected and service was very professional. Good location for shopping and some attractions.

舒适

客户意见评级 4.0/5

Z. Y. 商务住宿 - 14/09/2019 所有已确认评论

酒店氛围舒适 服务热情到位

尊敬的客人: 感谢您的积极反馈。 We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Home away from home

Tripadvisor 评级 5.0/5

SidP593 Family - 29/08/2019 经 TripAdvisor 认证的评论

It’s always great staying at Alter Wall. The service is always wonderful. The staff are amazing, especially Herr Vincent und Herr Patrik. They made sure our stay there is pleasant. And our Hunde loves this place.

Dear Sid P, Thank you very much for your positive review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Especially we are very happy to hear the positive Feedback regarding two of our employees, Vincent and Patrick from our reception and concierge service team. We are happy to pass this praise on to our colleagues. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Good but not perfect

Tripadvisor 评级 3.0/5

Klaus5458 Couples - 17/08/2019 经 TripAdvisor 认证的评论

Hotel is easy accessible in the city center located. Lots of attractions are nearby in walking distance. Arrival service was perfect. Very friendly and helpful doorman collect luggage and provided valet parking. Check in was smooth w/o problems. They gave us a room upgrade to a Prestge Suite. Asked for the Club Sofitel Lounge and learned they do not have. For me it's a really weak spot. Also asked for dinner reservation in the restaurant. Bad luck - fully booked, can happen, but as far as I remember the first time in a five star hotel. So we choosed an in room dinner. Choice of main courses is limited but good enough for us. Waiting time was o.k., food qualtity also. Well, starter and main course came at the same time, but that's normal for in room service and not a real issue. First we took the hot dish and then the cold starter. Later on we want order another drink. After minutes of ringing at the room servce phone we gave up, called the reception desk and got a fast recall from service. Sorry, not five star like. Room was very good. Funny only the foldebale tables aside the bed. Real ones would be more comfortable, but not enough space for, even the suite is really big. Mini Bar is a bit on the hidden side but we found it. Next morning we had b'feast.. Also another experience - no table available, fully packed and we had to line up. Remarkable how good the sevice crew worked inside, despite the noisy tourist crowd. Check out was also smooth. All in all a really high class achievment ot the staff - but a five star hotel should only accept as many guests as they con provide five star service for.

Relax & recharge!

Tripadvisor 评级 5.0/5

621robin Family - 03/08/2019 经 TripAdvisor 认证的评论

Always good to make a stop in Hamburg at Sofitel After Wall. New at the hotel-parking are the Tesla Destination Chargers! Sleep relax and charge not only yourself (in the beautiful spa) but also you car!

Dear 621robin, Thank you for your positive feedback. We are happy that our team and service contributed to a wonderful stay in Hamburg. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

地理位置优越,环境和细节都很好

客户意见评级 5.0/5

Bottillbo 单人住宿 - 22/07/2019 所有已确认评论

很舒适的德式生活还有早餐、值得推荐,到每一个著名景点都很近.

Dear Mr. G., Thank you very much for your review. Moreover we are very happy that we were able to meet your expectations and turned your stay into a wonderful experience. We hope to welcome you soon again in Hamburg! Best regards Your Sofitel Hotel Team

bathroom

Tripadvisor 评级 2.0/5

ywilson2019 Business - 21/07/2019 经 TripAdvisor 认证的评论

I am very disappointed with my stay last week. The bathroom drain was blocked and flooded over the room. I called the reception to inform but it was so late that I didn't request to change my room. In fact, I couldn't have a shower again in the morning, and I wasn't best pleased when I checked out, being asked if I enjoyed my stay. Of course I didn't enjoy it, very disappointed.

In the name of Sofitel Hamburg I apologize for your disappointing stay. At Sofitel we strive to give perfect guest service and therefor please rest assured that we have read your comment very carefully. We would appreciate it very much if you give us a second chance to serve you better. Best regards Guest Experience-Sofitel

Excellent Hotel

Tripadvisor 评级 5.0/5

mcread17 Business - 09/07/2019 经 TripAdvisor 认证的评论

This hotel is very well organised and focussed on making sure all customers have a wonderful stay. It is very close to a train station with a direct link to Hamburg airport so there is no need to hire a car or pay for a taxi.

Dear Mcread17, Thank you very much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. Best regards, Your Sofitel Hamburg Alter Wall Team

Lovely

Tripadvisor 评级 5.0/5

stephanl17 Business - 03/06/2019 经 TripAdvisor 认证的评论

The hotel stay made my trip much nicer. Its central location is more than an added value but overall the service and state of the hotel is excellent thus making it a prime place. I can nothing but recommend a stay!

Bonjour, thank you so much for your great feedback. We are glad you enjoyed the central location of our hotel - we take great pride in it. As well thanks for recommending our hotel, we are looking forward to welcoming you back at the Sofitel Alter Wall in the future. Your, Sofitel Alter Wall Team

Work and relax

Tripadvisor 评级 5.0/5

Ursa15 Business - 29/05/2019 经 TripAdvisor 认证的评论

I enjoyed my stay very much, the only negativ is the parking situation there But the positiv is the walking distance to the city and the enjoyable hotel itself Very friendly personnel of all kinds in the hole hotel

Merci for the lovely compliment to both our hotel itself and our amazing location. Please stay with us again on a future trip to Hamburg!

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