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Отель Sofitel Гамбург Альтер Уолл 5 звезды

Примечание: отзывы клиентов 4.5/5 Отзывов: 7 696

сертифицированный отель ALLSAFE

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Как это работает?
+ 18 Услуги

Особенности отеля

  • Отель с сертификатом ALLSAFE

  • Атмосфера города и красота природы

  • Гостиная с красивым видом и фирменными напитками

  • 223 элегантных номера и 18 люксов

  • 19 залов с превосходным освещением для различных мероприятий

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Услуги в отеле и поблизости

Заезд с 15h00

Выезд до 12h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Паркинг
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Разрешено проживание с домашними животными Платные услуги
  • Отель с номерами только для некурящих
  • С кондиционером
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • Ранний заезд / поздний выезд Платные услуги
  • Прачечная
  • Бутики и магазины
  • Носильщик
  • Консьерж
Развлечения и отдых
  • Бассейн с подогревом в помещении
  • Фитнес-центр
  • Оздоровительные процедуры
  • Поле для гольфа на 18 лунок (рядом с)
  • Водные экскурсии Платные услуги
Питание
  • Завтрак Платные услуги
  • Ресторан (-ы): 1
  • Бар (-ы): 1
  • Обслуживание в номере
Бизнес-услуги
  • Конференц-зал (-ы): 20
  • Конференц-отель
  • Бизнес-центр с самообслуживанием
  • Заказ услуг печати/копирования

Расположение отеля

Sofitel Гамбург Альтер Уолл

Alter Wall 40
20457 гамбург
германия

Телефон: +4940369500

Факс: (+49)40/369501000

Заезд с 15h00

Выезд до 12h00

  • S 1 :  S 1 STADTHAUSBRUECKE

  • S 3 :  S 3 Stadthausbruecke

  • U 2 :  U 2 Jungfernstieg

  • На самолете

    HAMBURG AIRPORT На расстоянии 12 км / 7,46 миль

  • На автомобиле

    CENTRUM На расстоянии 5 км / 3,11 миль

  • На поезде

    MAIN STATION На расстоянии 1,5 км / 0,93 миль

GPS:53.549443, 9.988246

Наши номера

241 просторный номер — от номеров Classic до люксов Luxury — c мраморными ванными, мягкими халатами, WIFI и круглосуточным обслуживанием в номере. Из некоторых номеров этого первоклассного отеля в центре Гамбурга открывается вид на канал.

Наши бары и рестораны

RISTORANTE TICINO

Тип кухни: Средиземноморская кухня

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

меню (PDF)
  • понедельник -
  • вторник -
  • среда -
  • четверг -
  • пятница -
  • суббота закрыто
  • воскресенье закрыто

SEVEN HEADS

Гости могут отдохнуть за бокалом в баре или на уникальной солнечной террасе с видом на канал Альстер. Благодаря современным напиткам и фирменным коктейлям из меню, живой музыке и удобным креслам вы моментально забудете о повседневной суете.

меню (PDF)

Недоговорная фотография

  • понедельник -
  • вторник -
  • среда -
  • четверг -
  • пятница -
  • суббота -
  • воскресенье -

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 20

  • Максимальный размер: 433 м²

  • Максимальная вместимость: 400 человек

  • Максимальная вместимость банкетного зала: 260 человек

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Отзывы наших гостей о
Sofitel Гамбург Альтер Уолл

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL 4.5/5

Отзывов: 7 696

tripadvisor

Рейтинг TripAdvisor 4.5/5

Отзывов: 3 158

Great stay No SPA

Примечание: Tripadvisor 3.0/5

holm37 13/09/2020 Реальные отзывы TripAdvisor

The rooms are really nice and the location of the hotel is perfect to get around in Hamburg. Unfortunately the SPA was closed. This was one of the main reasons we choose this hotel. We where told that it was on their website but I did not see that when I booked. Maybe they should make it more clear......

Dear holm37, Thank you so much for your positive review as well as your feedback regarding the Spa closure. Due to the restrictions of the Hamburge Senate we are not allowed to open our Seagull Spa. A transparent communication is very important to us. That is why we are communicating this information on all our booking platforms, including our main booking website ALL. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall positive stay with us. We hope we can welcome you again very soon in our hotel. Best regards Your Sofitel Hamburg Alter Wall Team

Nice Location in Hamburg

Примечание: Tripadvisor 5.0/5

Armine05 09/09/2020 Реальные отзывы TripAdvisor

Since many years our preferred hotel in Hamburg. In the heart of Hamburg with nice Restaurants and shops around. Very good service and rooms. Especially with the Fleet view ones.The quality of breakfast very good as well.

Dear Armine05, We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10 из 10

Примечание: отзывы клиентов 5.0/5

Anna Деловые путешественники - 29/02/2020 Проверенные отзывы - ALL

Отличный сервис , прекрасные номера, все продумано до мелочей. Завтрак фантастический. Единственный минус бутылку воды не обновляли ежедневно.

Дорогая Anna, Спасибо за ваш положительный отзыв. Feedback like yours motivates us as a team to turn the stay of each of our guests into an unforgettable experience. Our team works every day to help shape the perfect stay for our guests in Hamburg and we are pleased that we were able to convince you with our service. We look forward to welcoming you again during your next stay in Hamburg and invite you to follow our news from the hotel on Facebook and Instagram. Best regards Your Sofitel Hamburg Alter Wall team

все хорошо кроме спа

Примечание: отзывы клиентов 4.0/5

Nikolay Деловые путешественники - 11/01/2020 Проверенные отзывы - ALL

все мне очень понравилось. Но никто не предупредил что не работает Spa(((

Дорогая Nikolay, Спасибо за ваш положительный отзыв. We are very sorry to hear that your recent stay hasn’t completely met your expectations. We hope that we can welcome you soon again in order to convince you of our relaxing and comfortable spa area as well as our outstanding service. Best regards, Your Sofitel Hamburg Alter Wall Team

Ожидал лучшего

Примечание: отзывы клиентов 3.0/5

В. Пары - 23/12/2019 Проверенные отзывы - ALL

В целом, отель хороший, удобно расположен. Однако, неготовность комнаты, от которой нам уже дали ключ, испортил впечатление.

Wonderful stay!!

Примечание: Tripadvisor 5.0/5

GarethMonrowe Couples - 18/12/2019 Реальные отзывы TripAdvisor

Went for Christmas markets. Ideal location to walk to most parts of central Hamburg. Got a free upgrade and bottle of champagne. Excellent breakfast. Remember to ask for eggs benedict, that are cooked to order. Great reception staff that are willing to assist, as is the concierge. Highly recommended. Expensive, but worth it. Just remember the shops are closed on Sunday, so have a plan B.

Dear Mr. Monrowe, Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. It makes us especially happy to read that our reception staff as well as our concierge were able to create a wonderful stay for you. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Not SO Magnifique

Примечание: Tripadvisor 3.0/5

abajorez Couples - 12/12/2019 Реальные отзывы TripAdvisor

Generally, I love staying with Sofitel, but the experience is often inconsistent and its a hit & miss. Hamburg was a definite miss. Here's why. ROOMS Nice, spacious and pleasant, but housekeeping was abysmal. After returning back to our rooms the next day we found not emptied trash, empty water bottles not collected. Later on we realized housekeeping forgot to leave towels as well. After several of attempts to call them, there was no answer. Finally was able to get them through the front desk. BAR I am appalled the bar was called Seven Heads and there were heads of Buddha displayed on the shelves. It is highly disrespectful (consider a decapitated Buddha) and is a crime in some places in Asia (e.g. Thailand). As an international brand, I'd expect the hotel management to be aware of such sensitive cross-cultural issues. Think about what Berlin locals thing about unaware tourists, climbing on the memorial to the Murdered Jews of Europe to take selfies. Buddha heads in a bar are equally bad! STAFF Friendly and welcoming, but very understaffed. Take the bar crew as an example. Both were wonderful and pleasant, but we saw them once, after we sat down. We got our first order, but never managed to get a reorder, simply because they were too busy hopping from table to table, unable to provide a great service. BREAKFAST Really disappointing selection. We went to the Hotel Tortue the second morning and it was absolutely amazing - food and service wise (for the same price). For the record, hard boiled eggs on a toast is not Eggs Benedict.

Nice hotel

Примечание: Tripadvisor 4.0/5

drugholt Couples - 06/12/2019 Реальные отзывы TripAdvisor

Very nice hotel and fantastich restaurants. There are something that cut be better in the room Ex. Much noise from the A/C and no shampoo and so in the bathroom. Very friendly staff. We will come again.

Dear drugholt, Thank you so much for your positive review and your feedback. We are more than happy that you had a fabulous stay at the Sofitel Hamburg Alter Wall and were able to enjoy all the services and perks that our hotel has to offer. We are excited to welcome you back to Sofitel Hamburg Alter Wall soon and sincerely invite you to follow us on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Very Poor check in quality

Примечание: Tripadvisor 4.0/5

christianconstan2019 Couples - 20/11/2019 Реальные отзывы TripAdvisor

VERY Unfriendly reception at check in and poor know how at the lobby desk. The lady at the reception did not understand my booking code but I booked the room via the official Accor homepage! The top management was not around and the people in charge could not handle the hotel guests in an appropriate manner.

Dear guest, thank you so much for your positive review as well as your feedback regarding your experience with our reception. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. We are very sorry to hear that your recent stay hasn’t completely met your expectations. We hope that we can welcome you soon again in order to convince you of our individual, outstanding service as it always should be. Best regards, Your Sofitel Hamburg Alter Wall Team

Nice hotel

Примечание: Tripadvisor 5.0/5

helleallan Family - 20/11/2019 Реальные отзывы TripAdvisor

Nice hotel with a good location in the center of Hamburg. Easy to walk around the city. Really good breakfast. The room, bar and spa are nice as well. Staff is very helpful. We will come back to this hotel again.

Dear helleallan, Thank you so much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Weekend In Hamborg

Примечание: Tripadvisor 4.0/5

bjarneblk Friends getaway - 13/11/2019 Реальные отзывы TripAdvisor

Super location - great atmosphere In the bar - excellent breakfast - we really enjoyed this hotel. The spa was also very fine. The staff parked our car when we arrived - that was a great help. . It was second time, and er will come back for shure.

Dear bjarneblk, Thank you very much for your great review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Conference in Hamburg

Примечание: Tripadvisor 4.0/5

First305 Business - 11/11/2019 Реальные отзывы TripAdvisor

Hotel ideally located in the center of Hamburg with good parking facilities. The staff is professional and friendly. Rooms are clean and spacy and breakfast is excellent. Beds are too hard though, so if you're sensitive as we are and want to have a good nights sleep it could be difficult.

Dear First305, Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team
Примечание: отзывы клиентов 4.0/5

И. Пары - 02/11/2019 Проверенные отзывы - ALL

Останавливалась 2 раз. К сожалению предложенный отелем абгрейд, не принёс удовлетворения, в ванной комнате по стене текла вода, единственное решение от сотрудника отеля было накидать полотенец на пол. Очередь на завтрак была огромная, хотя в зале были пустые места, персонал не успевал сервировать. Очень порадовал спортзал, 2 утра была одна, наслаждалась новыми тренажёрами.

Дорогая И. thanky you for your feedback. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us. We hope we can welcome you again very soon in our hotel and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team
Примечание: отзывы клиентов 4.5/5

В. Деловые путешественники - 27/10/2019 Проверенные отзывы - ALL

Минусы: при заезде обнаружил, что в унитазе находится использованная туалетная бумага и пол в ванной был явно не вымыт. За время пребывания не увидел , что покрытие пылесосилось и мылся пол в ванной. Очень шумная работа кондиционера в номере. Закрытые окна в номере ( окна выходили в сторону города) не спасают от шума утренних трамваев или вагонов метро. Плюсы: расположение, хороший выбор на завтраке и отсутствие очередей.

Дорогая В. Спасибо за ваш положительный отзыв. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. We hope that we can welcome you soon again in order to convince you of our individual, outstanding service as it always should be. Best regards, Your Sofitel Hamburg Alter Wall Team

Sofitel Hamburg

Примечание: отзывы клиентов 5.0/5

Pavel Семьи - 30/09/2019 Проверенные отзывы - ALL

Отличный отель, завтрак супер

Дорогая Pavel Спасибо за ваш положительный отзыв, We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. We are glad that you enjoyed the large and fresh selection of different delicacies of our breakfast buffet. We are looking forward to welcoming you again next time. Best regards, Your Sofitel Hamburg Alter Wall Team

Short stay in Hamburg

Примечание: Tripadvisor 5.0/5

Wilf W Couples - 22/09/2019 Реальные отзывы TripAdvisor

This was my first Sofitel experience and I found the experience fell below my expectation. The room was nice with a view over the canal. The housekeeping was average and the bathroom had only a small shower cubicle. However, the food at breakfast and dinner was of a quality expected and service was very professional. Good location for shopping and some attractions.

Home away from home

Примечание: Tripadvisor 5.0/5

Sid P Family - 29/08/2019 Реальные отзывы TripAdvisor

It’s always great staying at Alter Wall. The service is always wonderful. The staff are amazing, especially Herr Vincent und Herr Patrik. They made sure our stay there is pleasant. And our Hunde loves this place.

Dear Sid P, Thank you very much for your positive review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Especially we are very happy to hear the positive Feedback regarding two of our employees, Vincent and Patrick from our reception and concierge service team. We are happy to pass this praise on to our colleagues. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Sneaky water battle and wine trick

Примечание: отзывы клиентов 5.0/5

Anastasia Семьи - 27/08/2019 Проверенные отзывы - ALL

Все было шикарно, но я была удивлена, что бутылка вина, которая была выдвенута из шкафа до нашего прихода была платная. Она не стояла в баре и около неё не было меню. Она выглядела как подарок, у меня даже есть фото. И в тот же момент бесплатная бутылка воды так же без каких либо указаний на ней платная она или бесплатная стояла на самом верху полок, где-то в углу и её легко можно было не заметить, когда бутылка вина была первое что вообще выделялось в комнате. Не приятный трюк.

Дорогая Anastasia Спасибо за ваш положительный отзыв. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. At the same time we would like to apologize for the misunderstanding regarding the bottle of wine in your room. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Спасибо , все хорошо

Примечание: отзывы клиентов 5.0/5

В. Деловые путешественники - 17/08/2019 Проверенные отзывы - ALL

Нравиться , останавливаемся только у вас , спасибо

Дорогая В., Спасибо за ваш положительный отзыв. Thank you so much for your great feedback. We are glad to hear that you had a wonderful stay with us. We hope we can welcome you very soon in our hotel again and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team

Good but not perfect

Примечание: Tripadvisor 3.0/5

Klaus5458 Couples - 17/08/2019 Реальные отзывы TripAdvisor

Hotel is easy accessible in the city center located. Lots of attractions are nearby in walking distance. Arrival service was perfect. Very friendly and helpful doorman collect luggage and provided valet parking. Check in was smooth w/o problems. They gave us a room upgrade to a Prestge Suite. Asked for the Club Sofitel Lounge and learned they do not have. For me it's a really weak spot. Also asked for dinner reservation in the restaurant. Bad luck - fully booked, can happen, but as far as I remember the first time in a five star hotel. So we choosed an in room dinner. Choice of main courses is limited but good enough for us. Waiting time was o.k., food qualtity also. Well, starter and main course came at the same time, but that's normal for in room service and not a real issue. First we took the hot dish and then the cold starter. Later on we want order another drink. After minutes of ringing at the room servce phone we gave up, called the reception desk and got a fast recall from service. Sorry, not five star like. Room was very good. Funny only the foldebale tables aside the bed. Real ones would be more comfortable, but not enough space for, even the suite is really big. Mini Bar is a bit on the hidden side but we found it. Next morning we had b'feast.. Also another experience - no table available, fully packed and we had to line up. Remarkable how good the sevice crew worked inside, despite the noisy tourist crowd. Check out was also smooth. All in all a really high class achievment ot the staff - but a five star hotel should only accept as many guests as they con provide five star service for.

Последние отзывы: 20

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