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Hotel Sofitel Hamburg Alter Wall 5 estrelas

Classificação clientes Avis 4.5/5 7.696 comentários

Hotel ALLSAFE. Aprovado

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+ 18 Serviços

Extras do hotel

  • Um hotel com certificação ALLSAFE

  • Atmosfera da cidade e experiência da natureza

  • Lounge com vista e drinques exclusivos

  • 223 elegantes quartos de hóspedes e 18 suítes

  • 19 salas com bastante iluminação para formatos de eventos inspiradores

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 15h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais de estimação permitidos Serviços pagos
  • Hotel 100% não-fumante
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-out Serviços pagos
  • Lavanderia
  • Lojas/compras
  • Mensageiro
  • Concierge
Lazer e atividades
  • Piscina aquecida em área interna
  • Academia
  • Bem-estar
  • Campo de golfe com 18 buracos (perto de)
  • Excursões de barco Serviços pagos
Alimentação
  • Café da manhã Serviços pagos
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Serviços de negócios
  • 20 Sala(s) de reuniões
  • Hotel de convenções
  • Business center de auto-atendimento
  • Serviço de cópia/impressão disponível

Localização do hotel

Sofitel Hamburg Alter Wall

Alter Wall 40
20457 hamburg
alemanha

Tel: +4940369500

Fax: (+49)40/369501000

Check-in a partir das 15h00

Check out até as 12h00

  • S 1 :  S 1 STADTHAUSBRUECKE

  • S 3 :  S 3 Stadthausbruecke

  • U 2 :  U 2 Jungfernstieg

  • De avião

    HAMBURG AIRPORT A 12 km / 7,46 milhas

  • De carro

    CENTRUM A 5 km / 3,11 milhas

  • De trem

    MAIN STATION A 1,5 km / 0,93 milhas

GPS:53.549443, 9.988246

Nossas acomodações

Os 241 quartos espaçosos, da categoria Classic até Suítes Luxury, possuem banheiros de mármore magníficos, roupões macios, WIFI e serviço de quarto 24 horas. Alguns quartos nessa acomodação de primeira classe no centro de Hamburgo oferecem vista do canal.

Nossos restaurantes e bares

RISTORANTE TICINO

Tipo de culinária: Mediterrâneo

No coração de Hamburgo, você pode experimentar uma jornada culinária pela cozinha do Mediterrâneo, interpretada de forma deliciosa pelo Ristorante Ticino através do uso de produtos regionais. Para uma experiência perfeita, opte pelo menu "De-Light".

Menu (PDF)
  • Segunda-feira -
  • Terça-feira -
  • Quarta-feira -
  • Quinta-feira -
  • Sexta-feira -
  • Sábado Fechado
  • Domingo Fechado

SEVEN HEADS

Os hóspedes podem relaxar com uma bebida no bar ou no nosso terraço exclusivo, diretamente no canal Alster. Deixe-se seduzir por bebidas contemporâneas, coquetéis caseiros, música no lounge e poltronas, depois, esqueça as tensões da vida cotidiana.

Menu (PDF)

Foto não contratual

  • Segunda-feira -
  • Terça-feira -
  • Quarta-feira -
  • Quinta-feira -
  • Sexta-feira -
  • Sábado -
  • Domingo -

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 20

  • Tamanho máximo: 433

  • Capacidade máxima: 400 pessoas

  • Capacidade máxima para banquete: 260 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Sofitel Hamburg Alter Wall

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

7.696 comentários

tripadvisor

Classificação no TripAdvisor 4.5/5

3.157 comentários

Great stay No SPA

Classificação TripAdvisor 3.0/5

holm37 13/09/2020 Avaliação certificada TripAdvisor

The rooms are really nice and the location of the hotel is perfect to get around in Hamburg. Unfortunately the SPA was closed. This was one of the main reasons we choose this hotel. We where told that it was on their website but I did not see that when I booked. Maybe they should make it more clear......

Dear holm37, Thank you so much for your positive review as well as your feedback regarding the Spa closure. Due to the restrictions of the Hamburge Senate we are not allowed to open our Seagull Spa. A transparent communication is very important to us. That is why we are communicating this information on all our booking platforms, including our main booking website ALL. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall positive stay with us. We hope we can welcome you again very soon in our hotel. Best regards Your Sofitel Hamburg Alter Wall Team

Nice Location in Hamburg

Classificação TripAdvisor 5.0/5

Armine05 09/09/2020 Avaliação certificada TripAdvisor

Since many years our preferred hotel in Hamburg. In the heart of Hamburg with nice Restaurants and shops around. Very good service and rooms. Especially with the Fleet view ones.The quality of breakfast very good as well.

Dear Armine05, We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Wonderful stay!!

Classificação TripAdvisor 5.0/5

GarethMonrowe Couples - 18/12/2019 Avaliação certificada TripAdvisor

Went for Christmas markets. Ideal location to walk to most parts of central Hamburg. Got a free upgrade and bottle of champagne. Excellent breakfast. Remember to ask for eggs benedict, that are cooked to order. Great reception staff that are willing to assist, as is the concierge. Highly recommended. Expensive, but worth it. Just remember the shops are closed on Sunday, so have a plan B.

Dear Mr. Monrowe, Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. It makes us especially happy to read that our reception staff as well as our concierge were able to create a wonderful stay for you. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Not SO Magnifique

Classificação TripAdvisor 3.0/5

abajorez Couples - 12/12/2019 Avaliação certificada TripAdvisor

Generally, I love staying with Sofitel, but the experience is often inconsistent and its a hit & miss. Hamburg was a definite miss. Here's why. ROOMS Nice, spacious and pleasant, but housekeeping was abysmal. After returning back to our rooms the next day we found not emptied trash, empty water bottles not collected. Later on we realized housekeeping forgot to leave towels as well. After several of attempts to call them, there was no answer. Finally was able to get them through the front desk. BAR I am appalled the bar was called Seven Heads and there were heads of Buddha displayed on the shelves. It is highly disrespectful (consider a decapitated Buddha) and is a crime in some places in Asia (e.g. Thailand). As an international brand, I'd expect the hotel management to be aware of such sensitive cross-cultural issues. Think about what Berlin locals thing about unaware tourists, climbing on the memorial to the Murdered Jews of Europe to take selfies. Buddha heads in a bar are equally bad! STAFF Friendly and welcoming, but very understaffed. Take the bar crew as an example. Both were wonderful and pleasant, but we saw them once, after we sat down. We got our first order, but never managed to get a reorder, simply because they were too busy hopping from table to table, unable to provide a great service. BREAKFAST Really disappointing selection. We went to the Hotel Tortue the second morning and it was absolutely amazing - food and service wise (for the same price). For the record, hard boiled eggs on a toast is not Eggs Benedict.

Nice hotel

Classificação TripAdvisor 4.0/5

drugholt Couples - 06/12/2019 Avaliação certificada TripAdvisor

Very nice hotel and fantastich restaurants. There are something that cut be better in the room Ex. Much noise from the A/C and no shampoo and so in the bathroom. Very friendly staff. We will come again.

Dear drugholt, Thank you so much for your positive review and your feedback. We are more than happy that you had a fabulous stay at the Sofitel Hamburg Alter Wall and were able to enjoy all the services and perks that our hotel has to offer. We are excited to welcome you back to Sofitel Hamburg Alter Wall soon and sincerely invite you to follow us on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Very Poor check in quality

Classificação TripAdvisor 4.0/5

christianconstan2019 Couples - 20/11/2019 Avaliação certificada TripAdvisor

VERY Unfriendly reception at check in and poor know how at the lobby desk. The lady at the reception did not understand my booking code but I booked the room via the official Accor homepage! The top management was not around and the people in charge could not handle the hotel guests in an appropriate manner.

Dear guest, thank you so much for your positive review as well as your feedback regarding your experience with our reception. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. We are very sorry to hear that your recent stay hasn’t completely met your expectations. We hope that we can welcome you soon again in order to convince you of our individual, outstanding service as it always should be. Best regards, Your Sofitel Hamburg Alter Wall Team

Nice hotel

Classificação TripAdvisor 5.0/5

helleallan Family - 20/11/2019 Avaliação certificada TripAdvisor

Nice hotel with a good location in the center of Hamburg. Easy to walk around the city. Really good breakfast. The room, bar and spa are nice as well. Staff is very helpful. We will come back to this hotel again.

Dear helleallan, Thank you so much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Weekend In Hamborg

Classificação TripAdvisor 4.0/5

bjarneblk Friends getaway - 13/11/2019 Avaliação certificada TripAdvisor

Super location - great atmosphere In the bar - excellent breakfast - we really enjoyed this hotel. The spa was also very fine. The staff parked our car when we arrived - that was a great help. . It was second time, and er will come back for shure.

Dear bjarneblk, Thank you very much for your great review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Conference in Hamburg

Classificação TripAdvisor 4.0/5

First305 Business - 11/11/2019 Avaliação certificada TripAdvisor

Hotel ideally located in the center of Hamburg with good parking facilities. The staff is professional and friendly. Rooms are clean and spacy and breakfast is excellent. Beds are too hard though, so if you're sensitive as we are and want to have a good nights sleep it could be difficult.

Dear First305, Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Short stay in Hamburg

Classificação TripAdvisor 5.0/5

Wilf W Couples - 22/09/2019 Avaliação certificada TripAdvisor

This was my first Sofitel experience and I found the experience fell below my expectation. The room was nice with a view over the canal. The housekeeping was average and the bathroom had only a small shower cubicle. However, the food at breakfast and dinner was of a quality expected and service was very professional. Good location for shopping and some attractions.

Home away from home

Classificação TripAdvisor 5.0/5

Sid P Family - 29/08/2019 Avaliação certificada TripAdvisor

It’s always great staying at Alter Wall. The service is always wonderful. The staff are amazing, especially Herr Vincent und Herr Patrik. They made sure our stay there is pleasant. And our Hunde loves this place.

Dear Sid P, Thank you very much for your positive review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Especially we are very happy to hear the positive Feedback regarding two of our employees, Vincent and Patrick from our reception and concierge service team. We are happy to pass this praise on to our colleagues. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Good but not perfect

Classificação TripAdvisor 3.0/5

Klaus5458 Couples - 17/08/2019 Avaliação certificada TripAdvisor

Hotel is easy accessible in the city center located. Lots of attractions are nearby in walking distance. Arrival service was perfect. Very friendly and helpful doorman collect luggage and provided valet parking. Check in was smooth w/o problems. They gave us a room upgrade to a Prestge Suite. Asked for the Club Sofitel Lounge and learned they do not have. For me it's a really weak spot. Also asked for dinner reservation in the restaurant. Bad luck - fully booked, can happen, but as far as I remember the first time in a five star hotel. So we choosed an in room dinner. Choice of main courses is limited but good enough for us. Waiting time was o.k., food qualtity also. Well, starter and main course came at the same time, but that's normal for in room service and not a real issue. First we took the hot dish and then the cold starter. Later on we want order another drink. After minutes of ringing at the room servce phone we gave up, called the reception desk and got a fast recall from service. Sorry, not five star like. Room was very good. Funny only the foldebale tables aside the bed. Real ones would be more comfortable, but not enough space for, even the suite is really big. Mini Bar is a bit on the hidden side but we found it. Next morning we had b'feast.. Also another experience - no table available, fully packed and we had to line up. Remarkable how good the sevice crew worked inside, despite the noisy tourist crowd. Check out was also smooth. All in all a really high class achievment ot the staff - but a five star hotel should only accept as many guests as they con provide five star service for.

Relax & recharge!

Classificação TripAdvisor 5.0/5

621robin Family - 03/08/2019 Avaliação certificada TripAdvisor

Always good to make a stop in Hamburg at Sofitel After Wall. New at the hotel-parking are the Tesla Destination Chargers! Sleep relax and charge not only yourself (in the beautiful spa) but also you car!

Dear 621robin, Thank you for your positive feedback. We are happy that our team and service contributed to a wonderful stay in Hamburg. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

bathroom

Classificação TripAdvisor 2.0/5

ywilson2019 Business - 21/07/2019 Avaliação certificada TripAdvisor

I am very disappointed with my stay last week. The bathroom drain was blocked and flooded over the room. I called the reception to inform but it was so late that I didn't request to change my room. In fact, I couldn't have a shower again in the morning, and I wasn't best pleased when I checked out, being asked if I enjoyed my stay. Of course I didn't enjoy it, very disappointed.

In the name of Sofitel Hamburg I apologize for your disappointing stay. At Sofitel we strive to give perfect guest service and therefor please rest assured that we have read your comment very carefully. We would appreciate it very much if you give us a second chance to serve you better. Best regards Guest Experience-Sofitel

Excellent Hotel

Classificação TripAdvisor 5.0/5

mcread17 Business - 09/07/2019 Avaliação certificada TripAdvisor

This hotel is very well organised and focussed on making sure all customers have a wonderful stay. It is very close to a train station with a direct link to Hamburg airport so there is no need to hire a car or pay for a taxi.

Dear Mcread17, Thank you very much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It’s indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. Best regards, Your Sofitel Hamburg Alter Wall Team

Lovely

Classificação TripAdvisor 5.0/5

stephanl17 Business - 03/06/2019 Avaliação certificada TripAdvisor

The hotel stay made my trip much nicer. Its central location is more than an added value but overall the service and state of the hotel is excellent thus making it a prime place. I can nothing but recommend a stay!

Bonjour, thank you so much for your great feedback. We are glad you enjoyed the central location of our hotel - we take great pride in it. As well thanks for recommending our hotel, we are looking forward to welcoming you back at the Sofitel Alter Wall in the future. Your, Sofitel Alter Wall Team

Work and relax

Classificação TripAdvisor 5.0/5

Ursa15 Business - 29/05/2019 Avaliação certificada TripAdvisor

I enjoyed my stay very much, the only negativ is the parking situation there But the positiv is the walking distance to the city and the enjoyable hotel itself Very friendly personnel of all kinds in the hole hotel

Merci for the lovely compliment to both our hotel itself and our amazing location. Please stay with us again on a future trip to Hamburg!

Excellent service and comfortable stay

Classificação TripAdvisor 5.0/5

KC_Lam2014 Business - 31/12/2018 Avaliação certificada TripAdvisor

Excellent service - I was informed of the availability of the room via LD call and the staff I met every day I stayed were unbelievably nice. It makes me recall the excellent services provided in those 5-star hotels in Tokyo ( e.g. Four Season)Cozy room - clean, well-decorated and comfortable room ( with the possible upgrade) gave me a unique and luxury experience.The breakfast with diversified food and drinks was a bonus. Grand lobby, fantastic Xmas decoration etc ...

Dear KC_Lam2014, Thank you very much for your review regarding your stay. We are more than happy to hear that you had such an excellent stay with us and we could match your expectations. Our biggest reward are satisfied customers, so we are more than pleased that we can mark you as one. Hopefully we can greet you here soon, to provide an even more pleasant stay. Kind regards, Your Sofitel Hamburg Alter Wall Team

Good night

Classificação TripAdvisor 5.0/5

Voyager38330530815 Solo travel - 27/11/2018 Avaliação certificada TripAdvisor

I appreciate Sofitel brand for the quality of the bed, the service and the bar drink selection. The points which can be improved is the location of the priority desk which is not clear and the number of employee for check-in/check-out to reduce the waiting time when there is a queue to open additional desks.

Dear Voyager38330530815, Thank you very much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel and that our service and offer could meet your expectations. Moreover, we would like to kindly thank you for your comments regarding reception and at the same time of course apologize to you for any inconveniences caused at this point. Your opinion means a lot to us and please be assured that we will review your feedback internally. We hope to welcome you very soon again in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

Sofitel Hamburg Alter Wall

Classificação TripAdvisor 4.0/5

clivebaughan Couples - 26/10/2018 Avaliação certificada TripAdvisor

Stayed in room 428 which was a nice quiet room which I like.Only two things were wrong(1) the cleaner was a bit over zealous and knocked on the door and came in at 8am one morning. Will use the door notice more widely next time.(2) there was furniture the whole length of the window so we were not able to enjoy the view out of the window over the canal, which was a bit of a design flaw.Other than that the staff were very good and courteous and the breakfast was excellent. The location of this hotel is ideal for exploring Hamburg and getting to the airport

Dear clivebaughan, Thank you very much for your detailed guest review. It's glad to hear that you like our central location as well as our breakfast offer and the service of our team the most and at the same time we would like to kindly apologize to you for any inconveniences caused with regards to house keeping and your room. We hope to welcome you soon again in Hamburg. Best regrads, Your Sofitel Hamburg Alter Wall Team

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