Catatan tamu Avis 4.5/5 7.696 ulasan
Hotel yang disetujui ALLSAFE
An ALLSAFE certified hotel
City atmosphere and experience of nature
Lounge with a view and signature drinks
223 elegant guest rooms and 18 suites
19 light-filled rooms for inspiring event formats
Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).
Check-in dari 15h00
Check out sampai 12h00
The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.
CLASSIC ROOM, 1 Queen Size Bed
SUPERIOR ROOM, 1 King Size Bed, city view
SUPERIOR ROOM, 1 KING SIZE BED, WITH FLEET VIEW
LUXURY ROOM, 1 King Size Bed, canal or city view
Jumlah ruang pertemuan: 20
Ukuran maksimal: 433 m²
Kapasitas maksimal: 400 orang
Kapasitas perjamuan maksimal: 260 orang
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Great stay No SPA
holm37 13/09/2020 Ulasan TripAdvisor tersertifikasi
The rooms are really nice and the location of the hotel is perfect to get around in Hamburg. Unfortunately the SPA was closed. This was one of the main reasons we choose this hotel. We where told that it was on their website but I did not see that when I booked. Maybe they should make it more clear......
Nice Location in Hamburg
Armine05 09/09/2020 Ulasan TripAdvisor tersertifikasi
Since many years our preferred hotel in Hamburg. In the heart of Hamburg with nice Restaurants and shops around. Very good service and rooms. Especially with the Fleet view ones.The quality of breakfast very good as well.
GarethMonrowe Couples - 18/12/2019 Ulasan TripAdvisor tersertifikasi
Went for Christmas markets. Ideal location to walk to most parts of central Hamburg. Got a free upgrade and bottle of champagne. Excellent breakfast. Remember to ask for eggs benedict, that are cooked to order. Great reception staff that are willing to assist, as is the concierge. Highly recommended. Expensive, but worth it. Just remember the shops are closed on Sunday, so have a plan B.
Not SO Magnifique
abajorez Couples - 12/12/2019 Ulasan TripAdvisor tersertifikasi
Generally, I love staying with Sofitel, but the experience is often inconsistent and its a hit & miss. Hamburg was a definite miss. Here's why. ROOMS Nice, spacious and pleasant, but housekeeping was abysmal. After returning back to our rooms the next day we found not emptied trash, empty water bottles not collected. Later on we realized housekeeping forgot to leave towels as well. After several of attempts to call them, there was no answer. Finally was able to get them through the front desk. BAR I am appalled the bar was called Seven Heads and there were heads of Buddha displayed on the shelves. It is highly disrespectful (consider a decapitated Buddha) and is a crime in some places in Asia (e.g. Thailand). As an international brand, I'd expect the hotel management to be aware of such sensitive cross-cultural issues. Think about what Berlin locals thing about unaware tourists, climbing on the memorial to the Murdered Jews of Europe to take selfies. Buddha heads in a bar are equally bad! STAFF Friendly and welcoming, but very understaffed. Take the bar crew as an example. Both were wonderful and pleasant, but we saw them once, after we sat down. We got our first order, but never managed to get a reorder, simply because they were too busy hopping from table to table, unable to provide a great service. BREAKFAST Really disappointing selection. We went to the Hotel Tortue the second morning and it was absolutely amazing - food and service wise (for the same price). For the record, hard boiled eggs on a toast is not Eggs Benedict.
drugholt Couples - 06/12/2019 Ulasan TripAdvisor tersertifikasi
Very nice hotel and fantastich restaurants. There are something that cut be better in the room Ex. Much noise from the A/C and no shampoo and so in the bathroom. Very friendly staff. We will come again.
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