Hotel Sofitel Hamburg Alter Wall bintang 5

VERY Unfriendly reception at check in and poor know how at the lobby desk. The lady at the reception did not understand my booking code but I booked the room via the official Accor homepage! The top management was not around and the people in charge could not handle the hotel guests in an appropriate manner.

Nice hotel with a good location in the center of Hamburg. Easy to walk around the city. Really good breakfast. The room, bar and spa are nice as well. Staff is very helpful. We will come back to this hotel again.

Super location - great atmosphere In the bar - excellent breakfast - we really enjoyed this hotel. The spa was also very fine. The staff parked our car when we arrived - that was a great help. . It was second time, and er will come back for shure.

Hotel ideally located in the center of Hamburg with good parking facilities. The staff is professional and friendly. Rooms are clean and spacy and breakfast is excellent. Beds are too hard though, so if you're sensitive as we are and want to have a good nights sleep it could be difficult.

This was my first Sofitel experience and I found the experience fell below my expectation. The room was nice with a view over the canal. The housekeeping was average and the bathroom had only a small shower cubicle. However, the food at breakfast and dinner was of a quality expected and service was very professional. Good location for shopping and some attractions.

It’s always great staying at Alter Wall. The service is always wonderful. The staff are amazing, especially Herr Vincent und Herr Patrik. They made sure our stay there is pleasant. And our Hunde loves this place.

Hotel is easy accessible in the city center located. Lots of attractions are nearby in walking distance. Arrival service was perfect. Very friendly and helpful doorman collect luggage and provided valet parking. Check in was smooth w/o problems. They gave us a room upgrade to a Prestge Suite. Asked for the Club Sofitel Lounge and learned they do not have. For me it's a really weak spot. Also asked for dinner reservation in the restaurant. Bad luck - fully booked, can happen, but as far as I remember the first time in a five star hotel. So we choosed an in room dinner. Choice of main courses is limited but good enough for us. Waiting time was o.k., food qualtity also. Well, starter and main course came at the same time, but that's normal for in room service and not a real issue. First we took the hot dish and then the cold starter. Later on we want order another drink. After minutes of ringing at the room servce phone we gave up, called the reception desk and got a fast recall from service. Sorry, not five star like. Room was very good. Funny only the foldebale tables aside the bed. Real ones would be more comfortable, but not enough space for, even the suite is really big. Mini Bar is a bit on the hidden side but we found it. Next morning we had b'feast.. Also another experience - no table available, fully packed and we had to line up. Remarkable how good the sevice crew worked inside, despite the noisy tourist crowd. Check out was also smooth. All in all a really high class achievment ot the staff - but a five star hotel should only accept as many guests as they con provide five star service for.

Always good to make a stop in Hamburg at Sofitel After Wall. New at the hotel-parking are the Tesla Destination Chargers! Sleep relax and charge not only yourself (in the beautiful spa) but also you car!

I am very disappointed with my stay last week. The bathroom drain was blocked and flooded over the room. I called the reception to inform but it was so late that I didn't request to change my room. In fact, I couldn't have a shower again in the morning, and I wasn't best pleased when I checked out, being asked if I enjoyed my stay. Of course I didn't enjoy it, very disappointed.

This hotel is very well organised and focussed on making sure all customers have a wonderful stay. It is very close to a train station with a direct link to Hamburg airport so there is no need to hire a car or pay for a taxi.

The hotel stay made my trip much nicer. Its central location is more than an added value but overall the service and state of the hotel is excellent thus making it a prime place. I can nothing but recommend a stay!

I enjoyed my stay very much, the only negativ is the parking situation there But the positiv is the walking distance to the city and the enjoyable hotel itself Very friendly personnel of all kinds in the hole hotel

Excellent service - I was informed of the availability of the room via LD call and the staff I met every day I stayed were unbelievably nice. It makes me recall the excellent services provided in those 5-star hotels in Tokyo ( e.g. Four Season)Cozy room - clean, well-decorated and comfortable room ( with the possible upgrade) gave me a unique and luxury experience.The breakfast with diversified food and drinks was a bonus. Grand lobby, fantastic Xmas decoration etc ...

I appreciate Sofitel brand for the quality of the bed, the service and the bar drink selection. The points which can be improved is the location of the priority desk which is not clear and the number of employee for check-in/check-out to reduce the waiting time when there is a queue to open additional desks.

Stayed in room 428 which was a nice quiet room which I like.Only two things were wrong(1) the cleaner was a bit over zealous and knocked on the door and came in at 8am one morning. Will use the door notice more widely next time.(2) there was furniture the whole length of the window so we were not able to enjoy the view out of the window over the canal, which was a bit of a design flaw.Other than that the staff were very good and courteous and the breakfast was excellent. The location of this hotel is ideal for exploring Hamburg and getting to the airport