Sofitel Hamburg Alter Wall Hotel 5 stars

Customer review rating 4.5/5 7,105 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Hamburg Alter Wall
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Hotel extras

  • An ALLSAFE certified hotel

  • City atmosphere and experience of nature

  • Lounge with a view and signature drinks

  • 223 elegant guest rooms and 18 suites

  • 19 light-filled rooms for inspiring event formats

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Golf course 18 holes (Nearby)
  • Boat excursionsPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Hamburg Alter Wall

Alter Wall 40
20457
hamburg
germany

Tel: +4940369500

Fax: (+49)40/369501000

Check-in from 15h00

Check out up to 12h00

  • S 1 :  S 1 STADTHAUSBRUECKE

  • S 3 :  S 3 Stadthausbruecke

  • U 2 :  U 2 Jungfernstieg

  • U 3 :  U 3 ROEDINGSMARKT

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By car

    CENTRUM At 5km / 3.11 miles

  • By train

    MAIN STATION At 1.5km / 0.93 miles

GPS :53.549443, 9.988246

Our accommodations

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 King Size Bed, city view

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 KING SIZE BED, WITH FLEET VIEW

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Size Bed, canal or city view

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Rooms

Our restaurants and bars

RISTORANTE TICINO

Type of cuisine: Mediterranean

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SEVEN HEADS

Non contractual photo

Guests can relax with a drink at the bar or on our unique sun terrace directly on the Alster canal. Be tempted by our contemporary drinks, homemade cocktails, lounge music and club chairs, and then forget the stresses of everyday life.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 433

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,105 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,137 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very good stay except for the bed

Customer review rating 4.5/5

Jbrinch Couples - 05/08/2020 Confirmed reviews ALL

Everything was working fine even with the covid restrictions. The bed in our room wasn’t very good (room 7306). Very good service on our booking that we had to cancel twice before being able to travel.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're sorry to hear that you didn't like the bed. For the next stay we can remove the topper so that you will have a better sleep. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Front Office Team Sofitel Hamburg Alter Wall
Customer review rating 4.5/5

Anonymous Families - 05/08/2020 Confirmed reviews ALL

Great service, impressive rooms and strong Covid protocols

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg Alter Wall

Nice hotel

Customer review rating 4.5/5

Helle Couples - 03/08/2020 Confirmed reviews ALL

Nice hotel with a good location. Big and clean room. The breakfast was ok but missed the old buffet.

Dear Helle S., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

Very pleasant hotel

Customer review rating 4.5/5

Ruth Couples - 02/08/2020 Confirmed reviews ALL

A very pleasant hotel, comfortable but not flashy, with friendly efficient desk staff and good attention pandemic measures. Pleasant room, not huge, but very comfortable. A/C could be better. Good wifi. Nice to have a coffee machine but only providing 2 pods strikes me as mean. The restaurant / bar staff seemed rather experienced. Overall though, pretty good.

Dear Mrs. Ruth L., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You can request new coffee caps at any time during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

Nice hotel

Customer review rating 4.5/5

Rune S. K. Families - 29/07/2020 Confirmed reviews ALL

Very nice hotel, with great location :-) Only one thing, WiFi is not good, could not use it, my son too.... I’m not surprised, that’s more typical in a Sofitel hotel in Accor group :-) Ibis, Mercure or Novotel, in Accor group is much better....

Dear K. R., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regagds of the WIFI please accept our apology. We would like to offer you a room upgrade for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

Sloppy hospitality in ground zero of Hamburg

Customer review rating 4.5/5

Rasmus K. Couples - 28/07/2020 Confirmed reviews ALL

Our first stay at Alter Wall in Hamburg and even with the current epidemic taken in consideration, it felt a bit of a letdown. The staff didn’t seem to care much about the mask-regulations and the bartender at 7 heads seemed uninspired and uncaring. The room and general ambiance suffered a bit from the lockdown but this an it befaukted on the hotel as such. We had several occasions where there was no staff to be found and neither we’re we informed of earlier closing hours in the bar - we were more or less just told to leave. All in all not the best experience we’ve had with 5 star hotels.

Dear Rasmus K., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hygiene is particularly important to us at Sofitel Hamburg during these times. Our guests should feel comfortable and safe with us. I would like to discuss this situation with you personally, because of the high importance. You can reach me under 04… on the weekend at 6:30am to 3pm. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Scherping Assitant Front Office Manager Sofitel Hamburg

Well located

Customer review rating 4.5/5

Anoniem Couples - 28/07/2020 Confirmed reviews ALL

Good stay

Dear Alexandra v., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

Nice hotel and staff

Customer review rating 4.5/5

Finn Couples - 28/07/2020 Confirmed reviews ALL

Nice hotel and staff. But overall the information of covid19 restrictions was very bad in the app/homepage. For example We have booked this hotel to use the pool/sauna area but it was totally closed. And the breakfast was very limited compared to pictures. And the price is still the same. I'm totally aware of the Covid19 but disappointing it not was described in app what we could expect.

Dear Finn I., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As an apollogy I would like to offer you 4.000 All Accor Points to your membership account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Scherping Assistant Front Office Manager Sofitel Hamburg

Great rooms, “Hilton” style breakfast

Customer review rating 4.5/5

Your T. Business - 26/07/2020 Confirmed reviews ALL

Not what I would expect from Sofitel. Forget the delectable TWG tea or scrumptios fruit selection you find at other locations. Fruit salad on the salad bar with mixed in tinned fruit is a big put off, especially as I am unable to have a room without breakfast as it is booked by the company. To make it clear: I totally understand that the range is limited due to COVID (it is everywhere!) but I am not willing to compromise so drastically on quality.

Dear Ilona S., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tobias Andersch Assistant Night Manager

Good stay

Customer review rating 4.5/5

Nathan R. Friends - 21/07/2020 Confirmed reviews ALL

The staff are lovely. The room was comfortable. The only things that could be better is better access to electrical sockets in the rooms and better options for vegans at breakfast. The vegan options were non existent leading us to have to have cucumber on rolls. A better vegan option would have made the stay perfect. But your staff were lovely

Very nice stay

Customer review rating 4.5/5

Anthony Couples - 21/07/2020 Confirmed reviews ALL

Perfect stay

Dear Anthony D., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

Well adjusetd to corona situation

Customer review rating 4.5/5

Anonymous Solo - 19/07/2020 Confirmed reviews ALL

I selected the hotel because of location and previous good experience. I felt that considering the situation the hotel was well adapted to the current situation without affecting the stay more than necessary.

Dear Daniel F., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

Very good location but....

Customer review rating 4.5/5

Jeppe Families - 18/07/2020 Confirmed reviews ALL

Stayed at this hotel for 2 nights with my family in 3 rooms. The stay was heavily effected by the COVID-19 situation in Germany. Breakfast buffet was cancelled and the alternative was a very confusing experience for us. The breakfast options are fine but its very far from the breakfast buffet you can normally expect in a Sofitel around the world. The spa and pool was closed due to the COVID-19 situation. So many of the services that normally makes people choose a 5 star Sofitel over a cheaper option was cancelled. In general service and preparations was not 5 star at all. Our booked connecting rooms not connected until requested. No mugs, glasses or water in rooms until requested, No slippers and bathrobe for all guest before requested. All in all it felt like you moved in to an unprepared room and you had to ask for everything. If you are an Accor member don’t expect anything from your status benefits. As a gold member I wasn’t offered anything and wasn’t recognized as a member at all. Maybe everything cancelled because of the COVID or maybe they only care for Platinum and Diamond status? All in all a disappointing Sofitel experience which didn’t provide value for your money . They didn’t do anything to make up for the many cancelled services and the stay didn’t feel like a 5 star high end Accor hotel.

Dear Jeppe L., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I also like to thank you for your loyalty as a member. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During the Corona-Crises our services are unfortunatly limited than normaly. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you have any further questions please contact us all the time and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tobias Andersch Assistant Night Manager

Still excellent service, even in difficult times

Customer review rating 4.5/5

Philip Couples - 14/07/2020 Confirmed reviews ALL

It was really so great being back, we where a little concerned how the experience would be here shortly after the reopening and with the adjusted setup for all to be safe. But the staff and the service is off course still excellent :-) It was a great pleasure being back and feeling welcomed by the staff, they all looked happy and proud to be back and doing there job. So all in all it was a really good experience being back but yes you miss out on a few things like the excellent breakfast buffet (But the served breakfast service was almost on same level) and seeing the staff smiling (Difficult true the masks) But I am sure that it will all be back when it is safe for all of us :-) See you soon again in "normal" times

Dear Philip L., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel during these times. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Front Office Team Sofitel Hamburg

high service level

Customer review rating 4.5/5

Allan B. Couples - 11/07/2020 Confirmed reviews ALL

Location and service level was excellent, also the room was satisfying. The overall standard of the hotel is high.

Excellent stay - as always

Customer review rating 4.5/5

Anders Couples - 09/07/2020 Confirmed reviews ALL

We've stayed at Sofitel in Hamburg 3 times now, and they have all been great - the bed alone is worth going back for. Eventhough the spa was closed (due to Covid-19) we had a great stay.

Dear Anders S., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that some restrictions will be cancled soon by the Hamburg government, so we can reopen our Spaarea for our guestes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

Perfect

Customer review rating 4.5/5

P. Business - 18/03/2020 Confirmed reviews ALL

I enjoyed my stay and the room upgrade was very welcome

Dear P., Thank you so much for your fantastic review. We are more than happy that you had a fabulous stay at the SOFITEL Hamburg Alter Wall and were able to enjoy all the services and perks that our hotel has to offer. We are looking forward to welcome you again in Hamburg. Best regards Your Sofitel Hamburg Alter Wall Team

An excellent overnight stay (shame about the weather)

Customer review rating 4.5/5

Graeme347 Couples - 17/03/2020 Confirmed reviews ALL

We were welcomed and given an upgrade. The room was excellent with a view over one of Hamburg's Canals (Fleets). Service was excellent and bar very good.

Dear Graeme347, Thank you for your great feedback regarding your stay at the SOFITEL Hamburg Alter Wall. It is feedback like yours that motivates us as a team to turn the stay of each of our guests into an unforgettable experience. Our team works every day to help shape the perfect stay for our guests in Hamburg and we are pleased that we were able to more than convince you with our service. We look forward to welcoming you again during your next stay in Hamburg, hopefully with good weather. We invite you to follow our news from the hotel on Facebook and Instagram. Best regards Your Sofitel Hamburg Alter Wall team

Nice Stay in a Prestige Suite

Customer review rating 4.5/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Stay was nice only change on previous stays was that the balcony door has been closed off. This should be changed back to normal

Dear guest, Thank you for your great feedback regarding your stay at the SOFITEL Hamburg Alter Wall. For security reasons, our balconies are closed. To make your next visit with us even more beautiful, the balcony doors can be unlocked upon your request and upon signature. Nevertheless, we are very happy to hear that you had a nice stay with us. We look forward to welcoming you back soon! Best regards Your Sofitel Hamburg Alter Wall Team

Everything was great.

Customer review rating 4.5/5

Traveller F. F. Business - 09/03/2020 Confirmed reviews ALL

Everything was ok and when i have to call about broblem with safety box, broblem was very fast solved. Breakfast was great and all people who work at Hotel and i was speaking, were wery friendly+polite.

Arvoisa ! Kiitos positiivisesta palautteesta at the Sofitel Hamburg Alter Wall. We apologize for any inconvenience with the safe, but we are glad to hear that the problem was resolved quickly by our team. Many of our guests appreciate the large and fresh selection of different delicacies on our breakfast buffet and we are very happy that you enjoyed them too. Our team works every day to help shape the perfect stay for our guests in Hamburg. We sincerely invite you to follow the news around the hotel on Facebook and Instagram. We look forward to welcoming you back soon! Best regards Your Sofitel Hamburg Alter Wall Team
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