Sofitel Hamburg Alter Wall Hotel 5 stars

Customer review rating 4.5/5 6,960 reviews
Sofitel Hamburg Alter Wall
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Hotel extras

  • Big-city flair with adventures into nature

  • Pure relaxation in the Seagull Spa

  • Lounge with a view and signature drinks

  • 223 elegant guest rooms and 18 suites

  • 19 light-filled rooms for inspiring event formats

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Boat excursions
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Hamburg Alter Wall

Alter Wall 40
20457
hamburg
germany

Tel: +4940369500

Fax: (+49)40/369501000

Contact email

Check-in from 15h00

Check out up to 12h00

  • S 1 :  S 1 STADTHAUSBRUECKE

  • S 3 :  S 3 Stadthausbruecke

  • U 2 :  U 2 Jungfernstieg

  • U 3 :  U 3 ROEDINGSMARKT

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By car

    CENTRUM At 5km / 3.11 miles

  • By train

    MAIN STATION At 1.5km / 0.93 miles

GPS :53.549443, 9.988246

Our accommodations

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 19
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 King Size Bed, city view

  • Max. number of persons: 2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Accessible room

SUPERIOR ROOM, 1 KING SIZE BED, WITH FLEET VIEW

  • Max. number of persons: 2
  • Area: From 28
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Size Bed, canal or city view

  • Max. number of persons: 2
  • Area: From 33
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

JUNIOR SUITE, 1 King Size Bed, canal or city view

  • Max. number of persons: 3
  • Area: From 43
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

PRESTIGE SUITE, KING SIZE BED, SEPARATE LIVING AREA, VIEW OF FLEET OR CITY

  • Max. number of persons: 4
  • Area: From 60
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Opera Suite, king-size bed, living room, dining room, sauna, balcony and canal view

  • Max. number of persons: 4
  • Area: From 157
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

RISTORANTE TICINO

Type of cuisine: Mediterranean

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SEVEN HEADS

Photo non contractuelle / Strictly non binding

Guests can relax with a drink at the bar or on our unique sun terrace directly on the Alster canal. Be tempted by our contemporary drinks, homemade cocktails, lounge music and club chairs, and then forget the stresses of everyday life.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 433

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,960 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,132 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect

Customer review rating 4.5/5

P. Business - 18/03/2020 Confirmed reviews ALL

I enjoyed my stay and the room upgrade was very welcome

Dear P., Thank you so much for your fantastic review. We are more than happy that you had a fabulous stay at the SOFITEL Hamburg Alter Wall and were able to enjoy all the services and perks that our hotel has to offer. We are looking forward to welcome you again in Hamburg. Best regards Your Sofitel Hamburg Alter Wall Team

An excellent overnight stay (shame about the weather)

Customer review rating 4.5/5

Graeme347 Couples - 17/03/2020 Confirmed reviews ALL

We were welcomed and given an upgrade. The room was excellent with a view over one of Hamburg's Canals (Fleets). Service was excellent and bar very good.

Dear Graeme347, Thank you for your great feedback regarding your stay at the SOFITEL Hamburg Alter Wall. It is feedback like yours that motivates us as a team to turn the stay of each of our guests into an unforgettable experience. Our team works every day to help shape the perfect stay for our guests in Hamburg and we are pleased that we were able to more than convince you with our service. We look forward to welcoming you again during your next stay in Hamburg, hopefully with good weather. We invite you to follow our news from the hotel on Facebook and Instagram. Best regards Your Sofitel Hamburg Alter Wall team

Nice Stay in a Prestige Suite

Customer review rating 4.5/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Stay was nice only change on previous stays was that the balcony door has been closed off. This should be changed back to normal

Dear guest, Thank you for your great feedback regarding your stay at the SOFITEL Hamburg Alter Wall. For security reasons, our balconies are closed. To make your next visit with us even more beautiful, the balcony doors can be unlocked upon your request and upon signature. Nevertheless, we are very happy to hear that you had a nice stay with us. We look forward to welcoming you back soon! Best regards Your Sofitel Hamburg Alter Wall Team

Everything was great.

Customer review rating 4.5/5

Traveller F. F. Business - 09/03/2020 Confirmed reviews ALL

Everything was ok and when i have to call about broblem with safety box, broblem was very fast solved. Breakfast was great and all people who work at Hotel and i was speaking, were wery friendly+polite.

Arvoisa ! Kiitos positiivisesta palautteesta at the Sofitel Hamburg Alter Wall. We apologize for any inconvenience with the safe, but we are glad to hear that the problem was resolved quickly by our team. Many of our guests appreciate the large and fresh selection of different delicacies on our breakfast buffet and we are very happy that you enjoyed them too. Our team works every day to help shape the perfect stay for our guests in Hamburg. We sincerely invite you to follow the news around the hotel on Facebook and Instagram. We look forward to welcoming you back soon! Best regards Your Sofitel Hamburg Alter Wall Team

Very good service

Customer review rating 4.5/5

Lars H. Couples - 08/03/2020 Confirmed reviews ALL

A very helpful and nice staff, that were very hospitable. I beautiful room too.

Kære Lars h., tak for din positive feedback. It is feedback like yours that motivates us as a team to turn the stay of each of our guests into an unforgettable experience. Our team works every day to help shape the perfect stay for our guests in Hamburg and we are pleased that we were able to more than convince you with our service and with our beautiful rooms. We look forward to welcoming you again during your next stay in Hamburg and invite you to follow our news from the hotel on Facebook and Instagram. Best regards Your Sofitel Hamburg Alter Wall team

Nice stay

Customer review rating 4.5/5

Anonymous Solo - 04/03/2020 Confirmed reviews ALL

I was happy to discover my 54th different Sofitel in the world. Thank you again for the special attention.

Dear Guest, Thank you for your exceptional loyalty and the positive feedback. We are happy that our team and service contributed to a wonderful stay in Hamburg. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Bar needs big upgrade. Got a small suite. Room was just ok. Layout weird.

Customer review rating 4.5/5

Anonymous Couples - 02/03/2020 Confirmed reviews ALL

Good. Not thrilled w room

Dear Guest, thank you so much for your positive review as well as your feedback regarding your experience with our rooms and bar. We are constantly working on improving ourselves and therefore gratefully accept your feedback. We regret the negative experiences that have clouded your stay with us. We do our very best to erase these points of criticism. Apart from that, we are so happy to hear that you had a nice stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are glad to hear that we could contribute to a good stay with us. We hope we can welcome you again very soon in our hotel and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team

Fantastic location and great Staff

Customer review rating 4.5/5

G R. Families - 02/03/2020 Confirmed reviews ALL

A fantastic hotel with great staff, especially the concierge who is one of the best I’ve encountered.

Dear G R, Thank you so much for your amazing feedback regarding your stay at the Sofitel Hamburg Alter Wall. Feedback like yours motivates us as a team to turn the stay of each of our guests into an unforgettable experience. Our team works every day to help shape the perfect stay for our guests in Hamburg and we are pleased that we were able to convince you with our service. We will forward your compliments to our concierge team, which constantly strives for the perfection of hospitality. We look forward to welcoming you again during your next stay in Hamburg and invite you to follow our news from the hotel on Facebook and Instagram. Best regards Your Sofitel Hamburg Alter Wall team

Amazing stay

Customer review rating 4.5/5

Flemming R. Couples - 02/03/2020 Confirmed reviews ALL

Amazing stay, middle in town where we love, shopping just outside the door. We love the swimming pool in the morning. Overall nearly perfect, just one little irritating thing, the coffee machine was broken, so no coffee for my wife in the early morning hours. They did come op later with some coffee for her

Dear Mr. R., Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and benefits that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. We are looking forward to welcome you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Excellent stay

Customer review rating 4.5/5

Anonymous Couples - 02/03/2020 Confirmed reviews ALL

Sofitel is a very nice five-star luxury hotel with an excellent location in Hamburg, in walking distance to all major attractions and public transportation. The staff were friendly and helpful. The issues we encountered were fixed professionally. I'm a diamond member of Accor ALL and for the first time I felt that my status meant something. We felt we were expected and we were well taken care of. We had a fantastic stay at this wonderful hotel.

Dear Guest, Thank you so much for your amazing feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and benefits that our hotel has to offer. Moreover, we are glad to hear that you cherished the central location of our hotel and hope you could enjoy all the sightseeing in Hamburg. Feedback like yours motivates us as a team to turn the stay of each of our guests into an unforgettable experience. Our team works every day to help shape the perfect stay for our guests in Hamburg and we are pleased that we were able to convince you with our service. Thank you for your nice feedback regarding our loyalty program ALL. As you know, it is very important for us to make our guest feel like home by entering in our Sofitel Hamburg Alter Wall. We are looking forward to see you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Thank you for your loyalty. Best regards, Your Sofitel Hamburg Alter Wall Team
Customer review rating 4.5/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

Warm welcome, fantastic room, brilliant brekkie and delicious dinner - many thanks!

Dear Guest, Thank you very much for your amazing review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Mostly ok

Customer review rating 4.5/5

Lauri N. Solo - 01/03/2020 Confirmed reviews ALL

There were some mishaps with the check in and the handling of the credit card deposit. I checked in quite early, so there was no room available yet, so I waited for the call that the room was ready. After over one hour I came back to the hotel lobby to read some newspapers etc. and wait for my room. After maybe over two hours I went to as for some english newspapers while I wait for the room to be ready. After a while the reception came to ask for my name, and clearly because they had no info on anyone waiting for a room to be prepared. After that it was finished quite quickly, and also apparently they had forgot about Accor gold member room complimentary room upgrade, because I asked for it after these events. Also the 500 € deposit I had paid when I checked in in the morning was misplaced. I ordered pasta from the room service in the evening, and they would not allow me to put it on the room. Because I had not paid a deposit, which I had. They were not able to take care of this, and I was forced to go to the reception to solve this issue. They insisted that I have not paid a deposit, which I said I have and luckily had the receipt for it. They were not able to explain how it is possible to misplace a 500 € deposit, and I asked they discuss this within the staff to figure it out. If it is a flaw in your operating system its a huge issue, if its just a lack of communication between staff its still an issue. EIther way this is something that needs to be addressed. I told the reception that 500 € is a lot of money to displace from a client. And he just said that they take 100 € deposit a day. TO which I responded that I know, that that is not the issue. The issue is that a 5 star luxury hotel should not have such a flaw either in their operating system, or their communication between the staff that this should be able to happen. And I don not consider this to be a small mistake or issue, and should definately be improved on and solved better. I asked few a times, and no on e was able to answer to me during my stay how this was possible, that there was no record on your operating system about the deposit payment. The room was rather worn out for a 5 star hotel, but the issues I raised were addressed during my stay. These included a lot of black stains and marks on the wall, a broken bedside lamp shade and a leaking tap in the bathroom that was cracked. I consider the hotel to need some refurbishment in terms of the rooms, and also better communication between the staff for a 5 star experience, which I do not consider it to be at the moment. Also at the spa, a member of the staff was not there, and had left the locker keys next to the computer, and some people tried to look for their locker keys through the ones that were there. I would definately consider this a security issue that should be adressed.

Dear Lauri N., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I will examine your case in detail in order to determine how this could have happened. Especially since it is about money, we take your concern very seriously. I will take significant actions to prevent this mistake in the future. Once I have more details regarding your case I will contact you again Mrs N.. Please accept my sincier appologies. Best Regards, Christian Scherping Assistant Front Office Manager Sofitel Hamburg

Nice and modern

Customer review rating 4.5/5

Lisbeth I. R. Couples - 01/03/2020 Confirmed reviews ALL

Modern spacious and stylish room with a big and lovely well functional bathroom. Very comfortable bed. Cleanness in top.

Kære Fru R., Tak for din positive feedback. Thank you so much for the great review of our Hotel. We are glad to hear, that we convince you with the cleanliness of your room as well as the quality of the rooms and facilities in our hotel. We will forward the compliments to the team. For us there is no greater Feedback, than hearing that our guest leave the Sofitel Hamburg Alter Wall amazed and satisfied. We hope we can welcome you again in our hotel and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team
Customer review rating 4.5/5

Richard Couples - 29/02/2020 Confirmed reviews ALL

Spacious, clean room. Staff were very friendly and helpful throughout. Spa area is fantastic.

Dear Richard, Thank you so much for your great review. We are happy to hear that you enjoyed a wonderful stay at Sofitel Hamburg Alter Wall. Our team works every day to help shape the perfect stay for our guests in Hamburg and we are pleased that we were able to more than convince you with our service. Indulge, dream and recharge, the Sofitel MyBed concept stands for outstanding sleep comfort. For us our exceptionally crafted hotel beds are more than just a place to sleep — they’re your own private sanctuary. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards, Your Sofitel Hamburg Alter Wall Team

Excellent

Customer review rating 4.5/5

Fd Business - 28/02/2020 Confirmed reviews ALL

Very good globally.

Dear FD, Thank you very much for your great feedback. We are glad to hear that you had a wonderful stay with us. We hope to see you soon again. Best regards, Your Sofitel Hamburg Alter Wall Team

A great place in Hamburg

Customer review rating 4.5/5

Olivier C. Business - 28/02/2020 Confirmed reviews ALL

Nice stay, thanks

Dear Olivier C., Thank you very much for your positive feedback. We are glad to hear that you had a wonderful stay with us. We hope to see you soon again. Best regards, Your Sofitel Hamburg Alter Wall Team

Mostly pleasant, but a few irritating details

Customer review rating 4.5/5

Andy Business - 27/02/2020 Confirmed reviews ALL

Internet and air conditioning was below standard. Small things, but they add up to being quite irritating.

Dear Andy, thank you so much for your positive review as well as your feedback regarding your observations during your stay. We are constantly working on improving ourselves and therefor gratefully accept your feedback. Apart from that, we are so happy to hear that you had a lovely stay in our centrally located hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are more than happy to hear that we could contribute to an overall wonderful stay with us. We hope we can welcome you again very soon in our hotel and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team

Stay was nice and easy

Customer review rating 4.5/5

Sami Business - 27/02/2020 Confirmed reviews ALL

Stay was nice and easy

Dear Sami, thank you so much for your great review. We are more than happy that you were able to enjoy your stay with us at Sofitel Hamburg Alter Wall to the fullest and our team contributed to an unforgettable hotel experience. We hope to welcome you back to our hotel soon and sincerely invite you to follow us on Facebook and Instagram. Best regards Your Sofitel Hamburg Alter Wall Team

Wonderful

Customer review rating 4.5/5

David Business - 26/02/2020 Confirmed reviews ALL

Very nice place after business day !

Dear David, Thank you very much for your positive review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. We hope to see you very soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Good with a few quibbles

Customer review rating 4.5/5

P M. Business - 25/02/2020 Confirmed reviews ALL

Overall the experience was good. A few points that I wasn't entirely happy with - 1) Breakfast coffee weak 2) TV reception not very good and the channels in English (CBS) did not work at all on my second night. It was late so I did not alert anyone. 3) No body lotion provided. It is handy to have when you're travelling with hand luggage only. Bed comfortable and not too many slamming doors so my main priorities covered.

Dear Mr. M., Thank you so much for your positive review as well as your feedback regarding your experience with our TV-program. We are constantly working on improving ourselves and therefore gratefully accept your feedback. We are sorry for the inconvenience regarding the malfunction of your TV. Thanks to your feedback, we could fix the error of the device. Apart from that, we are so happy to hear that you had a enjoyable stay in our hotel. Our team does whatever it takes to guarantee you a perfect stay with us, so we are happy that we could contribute to a nice stay with us. We hope we can welcome you again very soon in our hotel and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team
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