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Sofitel Hamburg Alter Wall Hotel 5 stars

Customer review rating 4.5/5 7,520 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Hamburg Alter Wall
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Hotel extras

  • An ALLSAFE certified hotel

  • City atmosphere and experience of nature

  • Lounge with a view and signature drinks

  • 223 elegant guest rooms and 18 suites

  • 19 light-filled rooms for inspiring event formats

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Golf course 18 holes (Nearby)
  • Boat excursionsPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Sofitel Hamburg Alter Wall

Alter Wall 40
20457
hamburg
germany

Tel: +4940369500

Fax: (+49)40/369501000

Check-in from 15h00

Check out up to 12h00

  • S 1 :  S 1 STADTHAUSBRUECKE

  • S 3 :  S 3 Stadthausbruecke

  • U 2 :  U 2 Jungfernstieg

  • U 3 :  U 3 ROEDINGSMARKT

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By car

    CENTRUM At 5km / 3.11 miles

  • By train

    MAIN STATION At 1.5km / 0.93 miles

GPS :53.549443, 9.988246

Our accommodation(s)

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 19 m² / 205 sq ft
  • Views: City View, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 King Size Bed, city view

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 KING SIZE BED, WITH FLEET VIEW

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Size Bed, canal or city view

  • Max. number of persons: 2
  • Area: From 33 m² / 355 sq ft
  • Views: River side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
Rooms

Our restaurants and bars

RISTORANTE TICINO

Type of cuisine: Mediterranean

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SEVEN HEADS

Non contractual photo

Guests can relax with a drink at the bar or on our unique sun terrace directly on the Alster canal. Be tempted by our contemporary drinks, homemade cocktails, lounge music and club chairs, and then forget the stresses of everyday life.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 433 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

7,520 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,153 reviews

very good stay

Customer review rating 4.5/5

Le M. Business - 16/11/2020 Confirmed reviews ALL

very good, good sanitary adaptation with hydro alcoholic gel available at many locations, very nice to have a buffet breakfast

Dear Le M., Thank you for your positive feedback regarding your stay at the Sofitel Hamburg Alter Wall. Many of our guests appreciate the large and fresh selection of different delicacies on our breakfast buffet and we are very happy that you enjoyed them too. Our team works every day to shape the perfect stay in Hamburg while keeping you safe in these challenging times. We sincerely invite you to follow the news around the hotel on Facebook and Instagram. We look forward to welcoming you back soon! Best regards Your Sofitel Hamburg Alter Wall Team

Extremely friendly staff

Customer review rating 4.5/5

Johannes Business - 08/11/2020 Confirmed reviews ALL

Normally I prefer smaller boutique hotels but my assistent booked this one for me. The staff at the reception was extremely friendly and nice - always good to have a quick chat on how things are going rather than just a quick check-in/check-out

Dear Johannes D., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

The customer service is the deal breaker: brilliant

Customer review rating 4.5/5

Dr M. Solo - 01/11/2020 Confirmed reviews ALL

In uncertain times as this : the warm and welcoming feeling by staff was most needed. I would like to name one member of staff specifically who went beyond the expectations; Mr Scherping ; a gentleman with golden customer service standards.

Dear Dr M., Thank you so much for your great feedback regarding your stay at the SOFITEL Hamburg Alter Wall. We are very pleased that you enjoyed your stay to the fullest and were completely satisfied with our services. Our team is working every day to provide the best service to all of our guests and therefore we are very grateful for your recognition. We will gladly forward your positive words to Mr. Scherping. We hope to see you again soon and invite you to follow our news about the hotel on Instagram and Facebook. Best regards Your Sofitel Hamburg Alter Wall Team
Customer review rating 4.5/5

Kamala Couples - 24/10/2020 Confirmed reviews ALL

The communication with the receptionists was not that welcoming and professional as we are used to. Not informing well ( no info about breakfast times, no info about the restaurant, no info about "no fitness" and so on bit immediate selling attempt of the higher room category) Not listening, leading not to the service we expect ( miscommunication & mistakes) no problem-solving attitude. We tried to minimize contact to the staff...One person ( Mr Scherper?) was very helpful though and really apologized for a problem caused by the hotel. Disappointed that not only the spa was closed but the fitness as well ( Hyatt Hotel Hamburg offers both to the guests this week). Fitness First is no alternative and simply means delegating the problem to another (and very crowded) place. Room was nice, but the carpet having unpleasant spots everywhere. Bathroom perfect, welcome drink excellent, bed the "Sofitel-dream" and the room very quiet, very pleasant. We missed the personal touch, no welcome note, no flower, no chocolate or a little something to say " hello". Stayed at a Novotel some days ago and they offered these kind things making it familiar and friendly for a guest. The 2 smart TV have no access to Netflix or Amazon Prime etc...

Dear Carolin T., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact me directly regarding a futur reservation, in regards of a good offer. Please stay healthy. Sincerely, Christian Scherping Assistant Front Office Manager Sofitel Hamburg

Excellent hotel, great staff

Customer review rating 4.5/5

James Couples - 23/10/2020 Confirmed reviews ALL

The hotel is truly 5 star, rooms and ambience excellent. The staff were very friendly and helpful at all times. The location is superb.

Dear James, Thank you very much for your positive review. We are glad to hear that you had a lovely stay in our centrally located hotel. It is indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Our team works every day to help shape the perfect stay for our guests in Hamburg and we are pleased that we were able to convince you with our service. We look forward to welcoming you again during your next stay in Hamburg. Best regards Your Sofitel Hamburg Alter Wall team

Well located and very clean!

Customer review rating 4.5/5

Anita Couples - 20/10/2020 Confirmed reviews ALL

1st stay here. Usually we stay at the Marriott Hotel in ABC-Strasse but we have now found another No. 1 hotel for us! Clean, polite staff, good location, nice room with windows which could be wide open!!! Good coffee and breakfast. we will return that's for sure!!

Dear Ms. Anita, Thank you so much for your fantastic review. We are more than happy that you had a fabulous first stay at the Sofitel Hamburg Alter Wall. We are delighted to hear that we were able to convince you with all our services and therefore winning a new loyal customer. Do not hesitate to contact us if you have any questions regarding your next stay with us. We are excited to welcome you back to Sofitel Hamburg Alter Wall soon and sincerely invite you to follow us on Facebook and Instagram. Best regards Your Sofitel Hamburg Alter Wall Team

Great location

Customer review rating 4.5/5

Anonymous Couples - 20/10/2020 Confirmed reviews ALL

Friendly, helpful and perfectly located

Dear guest, Thank you very much for your great review. We are glad to hear that you had a lovely stay in our centrally located hotel. It is indeed one of our great perks of staying in the middle of the city and being able to enjoy a quite stay by the water at the same time. Moreover, our team does whatever it takes to guarantee you a perfect stay with us, for this reason we are more than happy that we could meet your expectations. We are looking forward to welcoming you again soon and sincerely invite you to follow the news of Sofitel Hamburg Alter Wall on Facebook and Instagram. Best regards Your Sofitel Hamburg Alter Wall Team

Good Stay

Customer review rating 4.5/5

Michael Business - 14/10/2020 Confirmed reviews ALL

Our business held their first face to face group meeting. This entailed travelling from London and spending 3 days/2 nights in the hotel. The staff were excellent, the rooms clean and comfortable, the meeting room spacious enough for a properly distanced meeting with good amenities. The location is good, walking distance to some nice restaurants, and the hotel bar was welcoming and comfortable.

Dear Michael, Thank you so much for your great feedback regarding your stay at the Sofitel Hamburg Alter Wall. It is feedback like yours that motivates us as a team to turn the stay of each of our guests into an unforgettable experience. Our team works every day to help shape the perfect stay for our guests in Hamburg and we are pleased that we were able to more than convince you with our service. We are very happy to hear that our meeting area was spacious enough for your distanced meeting due to the current situation. We look forward to welcoming you back soon! Best regards Your Sofitel Hamburg Alter Wall Team

No Accor points credited

Customer review rating 4.5/5

John O. Business - 11/10/2020 Confirmed reviews ALL

I gave my Accor LL number when I called to make the reservation and when I checked-in. The points were not credited to my account, which shows no record of my stay. Why is it so hard to do business with Accor on its own terms using its own rewards program. I'm an independent consultant traveling almost every week, where Corona allows. Either this gets fixed this week or I switch hotel brands.

Dear John O., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have seen you have two Accor Club Numbers. I have added the points manually to the card number you provided. I also updated your profile for further stays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Scherping Assistant Front Office Manager Sofitel Hamburg

Perfect business hotel

Customer review rating 4.5/5

Anonymous Business - 08/10/2020 Confirmed reviews ALL

Great first impression, staff was very service minded, facilities good, room was perfect. I will come back.

Dear Holch P., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Hamburg Alter Wall
Customer review rating 4.5/5

Niels H. Families - 06/10/2020 Confirmed reviews ALL

We had a very nice experience with Sofitel in Hamburg as normally. We have stayed at the hotel since year 2012 and it was 10th time we have been there. It was annoying that the pool was not open, but we understand the situation with the Covid 19. The room was very clean and we have had a very nice experience.

Dear Niels breinhold H., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Hamburg Alter Wall

Acceptable

Customer review rating 4.5/5

Anonymous Solo - 03/10/2020 Confirmed reviews ALL

Water in room day 1 checked out came back the day after checked in again no water in the room... consistency is important

Dear Allan N., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Team Sofitel Hamburg

very relaxing

Customer review rating 4.5/5

S. Couples - 01/10/2020 Confirmed reviews ALL

Nice service, even in these times

Dear Reiner S., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team Sofitel Hamburg

Well located

Customer review rating 4.5/5

V.f Families - 27/09/2020 Confirmed reviews ALL

Clean Room. Friendly staff.

Sehr geehrte Frau F., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Sofitel Hamburg Alter Wall. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Team vom Sofitel Hamburg Alter Wall

Excellent location, great breakfast

Customer review rating 4.5/5

Valerie Couples - 27/09/2020 Confirmed reviews ALL

Staff was very friendly and efficient. The location was great and the breakfast selection was wonderful. Due to the current situation with Corona, it was unfortunate that the spa area and pool was closed. It was also unfortunate that our friends (under a different booking) received upgrades due to that and we didn't. We weren't expecting it, but the contrast in treatment was rather strange.

Dear Valerie W., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Sofitel Hamburg Alter Wall

Enjoyable stay in the center of Hamburg

Customer review rating 4.5/5

Wilberth B. Couples - 27/09/2020 Confirmed reviews ALL

Very much enjoyed my stays at the Sofitel Hamburg. Especially location and view are great. Good service from staff, very nice room upgrade to the top floor (with nice chocolates as present) and a well organized breakfast buffet every morning. Thanks to Raymond for his great service.

Dear Wilberth B., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Hamburg Alter Wall

Central Located and Enjoyable Stay

Customer review rating 4.5/5

Geofrey S. S. Couples - 24/09/2020 Confirmed reviews ALL

Central located hotel near Jubgfernstieg (Alster, Shopping Arcades, cafes etc) and Hambur Old Port Area within walking distance (1,5km)

Dear Geofrey Suryosumarno S., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Hamburg Alter Wall Team

Great room and well located

Customer review rating 4.5/5

Roman W. Families - 21/09/2020 Confirmed reviews ALL

Caring and well mannered staff members. Water pressure on the 7th floor is still good for showering. Early brunch for an early start was good.

Dear Roman W., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Team from Sofitel Hamburg Alter Wall

Well located, clean facilities

Customer review rating 4.5/5

Julia M. Couples - 20/09/2020 Confirmed reviews ALL

My experience was positive, we thought the bed and duvet were extremely comfortable...facilities were clean and felt relatively central. There weren’t any restaurants Or supermarkets at our doorstep but everything was nearby. My two only comment/suggestions: a small tea bag plate by the tea coffee section. The bins didn’t have bags in it and I didn’t really want to throw wet used tea bags in the bin for the cleaners to have to scrub out. Secondly, we returned back to the room late evening and were desperately seeking for some water. Due to lack of stores open or around the hotel, we asked reception. €9 for 0.75cl of water is way too overpriced. Also Wifi login was too complicated with the various logins details. I feel the hotel for its status and wealth could go out a little more for its customers - its lacking that extra touch but I can’t quite put my finger on it. I like being asked if I need advice or suggestions/recommendations of things to do or if there’s anything I need or want. Perhaps corona has affected the vibe. Small note on online check in, I opted to not check in online as I had already pre-paid but it was saying it would hold the amount on my card, it wasn’t clear what the process would be for pre paid rooms

Dear Julia M., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Hamburg Alter Wall Team

Nice location and decent rooms but overall for a 5 star hotel not enough

Customer review rating 4.5/5

Sharif I. Families - 18/09/2020 Confirmed reviews ALL

Good: + Nice location o Decent rooms (also not very special for a 5 star hotel) Not good: - No upgrade despite gold status - Swimming Pool closed. Homepage mentioned that Spa is closed due to corona but at least to me it wasn’t clear that the swimming pool is in the spa and, hence, also closed - My wife had to vomit after she drank a Mojito at the bar

Dear Sharif I., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Sofitel Hamburg Alter Wall Team

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