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Mercure Hotel Hamburg Mitte 4 stars

Customer review rating 4.5/5 2,477 reviews

ALLSAFE approved hotel

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Mercure Hotel Hamburg Mitte
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+ 19 Services

Hotel extras

  • 180 modern rooms

  • Privileged setting in the city center, within the Hamburg exhibition complex (HMC) and CCH

  • Relax bar with street food, beer and wine

  • Sternschanze district, university quarter and St. Pauli all nearby

  • Quiet meeting area with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Jogging track
Business services
  • 7 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146 hamburg
germany

Tel: +4940450690

Fax: (+49)40/450691000

Check-in from 15h00

Check out up to 12h00

  • U2, U3 :  U2, U3 SCHLUMP

  • S1, S3 :  S1, S21, S3, S31 STERNSCHANZE

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By train

    HAMBURG DAMMTOR At 0.8km / 0.5 miles

  • By train

    HAMBURG HBF At 2km / 1.24 miles

GPS :53.564471, 9.977163

Our accommodation(s)

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility, we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Superior Room with king-size bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone
  • Bathrobe

Privilege Room with double bed, courtyard location

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our restaurant is open every day for breakfast. You can also let our kitchen team spoil you at lunchtime or in the evening for family celebrations or group events. Opening times: 06:30-10:30 am

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

RELAX - FOOD, DRINKS & YOU

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 87

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,477 reviews

tripadvisor

TripAdvisor Rating 4.0/5

804 reviews

Perfectly looked after

Customer review rating 4.5/5

Hans G. Business - 09/12/2020 Confirmed reviews ALL

I stayed for one night for business and had a few requests, which were all handled nicely . Thanks for the nice experience

Well located

Customer review rating 4.5/5

Philip R. Families - 19/10/2020 Confirmed reviews ALL

I didn't spend a lot of time at the hotel but had no issues with my stay. The shower was good, the TV worked, the room was a good temperature.

Wonderful staff in an ageing building

Customer review rating 3.5/5

Jenny Business - 08/10/2020 Confirmed reviews ALL

The hotel isn't ideally located, neither towards the city nor the nearest metro station and it needs some renovation. The room was super clean but dark with only one window even though I was kindly informed I'd received an upgrade. The staff was wonderful, however. The lady at reception was so nice and helpful, both with me and the other guests around me. Same experience at the bar and during breakfast, that made up for the unimpressive interior.

Nice location

Customer review rating 4.5/5

Anonymous Families - 05/09/2020 Confirmed reviews ALL

The hotel was perfect for a nice getaway in pandemic times. Despite the limitations imposed by the situation, the staff made everything they could to make our stay as pleasant as possible.

City break

Customer review rating 5.0/5

Clint L. Couples - 01/09/2020 Confirmed reviews ALL

Very easy to find and parking is under ground garage hotel is in very easy to many attractions and right opposite a lovely park hotel staff very helpful and friendly made me and my wife very welcome and safe in the hotel would stay again and recommend to anyone was visiting Hamburg

Hamburg stay

Customer review rating 4.0/5

Pieter V. W. Couples - 21/08/2020 Confirmed reviews ALL

Experience was positive, also considering the Corona situation. Hotel felt safe and measures around breakfast worked well. My only comment is the cleaning of the rooms. As such not a problem to do it every second day, but in the "second turn", the only thing that was done was changing the bed linen (which could have survived for another day), but otherwise nothing was done. No new towels, no removal of rubbish, no refill of coffee or clean cups etc. I do not know whether this was an oversight or due to the fact that I was leaving the next day.

Excellent under the circumstances

Customer review rating 4.5/5

Alison B. Couples - 11/08/2020 Confirmed reviews ALL

Short 3 night stay. Second time at the hotel and very pleased with the level of service and organisation.

very pleasant

Customer review rating 4.5/5

Anonymous Business - 14/03/2020 Confirmed reviews ALL

excellent location, very helpful staff, had already prepared a room upgrade for me so everything was ready on arrival, really enjoyed the lounge, didn't mind that it was small because it was so cosy. Had a lovely 'fruit punch' at the bar, nice conversations with an engaging barrista; (might have wanted greater choice of fresh vegetables for breakfast). and when asked for more re-fills for the espresso machine in the room they arrived within minutes! all in all, a splendid stay, and I will definitely be back, as I am often on business in this particular neighbourhood

Dear Yaron M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager
Customer review rating 3.5/5

Michael R. Business - 13/02/2020 Confirmed reviews ALL

War ok

Sehr geehrter Herr R., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg Mitte. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sascha Gunzer Resident & Quality Manager

Very goog location if you are visiting the `messe`

Customer review rating 5.0/5

Mr. P. Couples - 09/02/2020 Confirmed reviews ALL

Everything was ok!

Dear Flemming Bang P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Overall ok, however was disappointed that my Accor Gold Membership was not taken into consideration by this hotel

Customer review rating 3.5/5

Iryna V. Couples - 09/01/2020 Confirmed reviews ALL

Overall ok, however was disappointed that my Accor Gold Membership was not taken into consideration by this hotel - nobody tried to consider our room upgrade or discuss this topic The initiative of skip the cleaning and get the soft drink voucher is interesting but poorly implemented - we will not use it in the future

Dear Iryna V., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize, that you felt unrecognized regarding your gold membership. The room upgrade was given, as room #536 is a superior room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Amazing

Customer review rating 5.0/5

Anonymous Solo - 03/01/2020 Confirmed reviews ALL

Honestly wonderful. I cannot fault it. Everything was clean and tidy, the staff were helpful, check in and check out was easy. Just excellent.

Dear Abigail D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Alles super

Customer review rating 4.5/5

Uwe S. Couples - 03/01/2020 Confirmed reviews ALL

Sightseeingtour in Hamburg

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg Mitte. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sascha Gunzer Resident & Quality Manager

close to downtown and exhibition area

TripAdvisor rating 3.0/5

1denisu Business - 18/11/2019 TripAdvisor review

Hotel, convenient and really easy when you have to go for meetings downtown. people welcoming you with smiles (which is great). breakfast very good. room is clean, bed very good. diner, this time I faced an issue with a too long waiting time for getting a steack just grilled, after 35 minutes, i was still waiting....so I left before. Not acceptable for such class hôtel.

nice hotel

TripAdvisor rating 5.0/5

461normunds Business - 10/11/2019 TripAdvisor review

I stayed 2 nights in Mercure hotel, Hamburg Mitte. The location is excellent, next to Messehallen exhibition halls and also not far from Metro stations. Area is safe and clean. Room itself was very clean and quite spacious. I liked the idea of possibility to refuse from daily cleaning (care for environment) if room is clean anyway. Only problem was that wake up call on departure morning did not work despite it was specially asked for in reception previous evening.

Complete package

TripAdvisor rating 5.0/5

novotel_12 Business - 19/09/2019 TripAdvisor review

Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.

A Great Stay In Hamburg

TripAdvisor rating 5.0/5

JuanjoCruz Friends getaway - 07/08/2019 TripAdvisor review

The hotel is located in a clean area close to public transportation, restaurants, the university and attractions such as Planten Un Boom en park. The staff was helpful and pleasant. The bar seemed to be open 'round the clock and the rooms are quiet and clean. It was great to have true air conditioning amidst the heat wave of 2019. Other hotels I visited claimed to have AC, when they only had heating.

Dear JuanjoCruz, thank you for your stay at our Mercure Hotel Hamburg Mitte and your positive feedback. We are pleased to read, you felt comfortable in all belongings. Whenever you are going to spend another stay in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Very good stay in Mercure

TripAdvisor rating 5.0/5

645retoh Business - 04/08/2019 TripAdvisor review

Friendly staff and clean rooms - small but for me allone was big enough The style of the interior design is modern and comfortable. Good sleeping quality. Warm welcome as silver member I'll come back - next time in Hamburg

Dear 645retoh, thank you for your kind feedback and your stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable and enjoyed your time with us. With your next visit in Hamburg, we are looking forward to welcome you back again. Sincerely, Sascha Gunzer Resident & Quality Manager

very nice stay

TripAdvisor rating 5.0/5

Piotr U Business - 24/07/2019 TripAdvisor review

Pity I came for just one day, all was so nice, from check in to check out. Ladies at the reception very helpful and friendly, all was very nice, My key was waiting , welcome dring was ok, all was very fine

Dear Piotr U, thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during your short stay and please do not worry about the only one night. You are always welcome to spend another time with us. We are looking forward to it. Sincerely, Sascha Gunzer Resident & Quality Manager

Great Conference Hotel

TripAdvisor rating 4.0/5

Marty P Family - 10/06/2019 TripAdvisor review

I stayed at this property for the 2019 Rotary International Convention. It was very convenient for the convention and was -- by far -- the nearest hotel to the site. That made it very convenient to go back for a nap, for a change of clothes, or to unload items purchased. The breakfast buffet was wonderful! The only downside to the hotel is that it is not in a "pretty" part of the city. The area is more industrial looking and aged. However, it felt very safe and had some very pretty parks nearby.

Dear Marty P, thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during the Rotary Convention and are looking forward to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Resident & Quality Manager

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