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Novotel Freiburg am Konzerthaus Hotel 4 stars

Customer review rating 4.3/5 8,980 reviews

ALLSAFE approved hotel

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Novotel Freiburg am Konzerthaus
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+ 18 Services

Hotel extras

  • The hotel is certified by the SGS FRESENIUS Institute ALLSAFE.

  • Location is 5 min. walk from the beautiful old town and local attractions

  • Heated indoor pool. Sauna is unfortunately closed for technical reasons.

  • Family offers, family rooms and 2 themed rooms: Music & Black Forest Rooms

  • Excursions towards the Black Forest, Europe - Park, Switzerland and France

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Currency exchange Paying
Leisure and activities
  • Indoor heated pool
  • Sauna
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 freiburg im breisgau
germany

Tel: +4976138890

Fax: (+49)761/3889895

Check-in from 15h00

Check out up to 12h00

  • 1 4 5 6 :  main station

  • By plane

    BASEL AIRPORT At 70km / 43.5 miles

  • By plane

    FRANKFURT AIRPORT At 280km / 174 miles

  • By train

    FREIBURG At 0.1km / 0.06 miles

GPS :47.995369, 7.841306

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

LA ROTONDE

Type of cuisine: International

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

SCOTCH CORNER

The "Scotch Corner" bar is the perfect place to unwind with a revitalizing drink after a hard day. Open daily from 6pm to 1am, the bar accommodates up to 40 people.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 268

  • Maximum capacity: 35 people

  • Maximum banquet capacity: 35 people

Find out more

Our guest reviews for
Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,980 reviews

TripAdvisor Rating 4.0/5

2,090 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Perfect location

Customer review rating 4.5/5

Dave M. Business - 17/09/2021 Confirmed reviews ALL

Really comfortable hotel with well appointed rooms and very friendly staff. Just across the road the the station and a short walk to the old town

Dear Mr. H., Thank you very much for your visit and for taking the time to review your stay at Novotel Freiburg Am Konzerthaus. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Xavier Chanrion General Manager

Good central location. VIP Treatment not provided.

Customer review rating 4.0/5

Geoff Families - 12/09/2021 Confirmed reviews ALL

Very good. Coffee at breakfast could be better quality.

Dear Mr. Prince, I am very pleased that you took the time to review your visit with us at Novotel Freiburg Am Konzerthaus. Thank you for your positive review, the feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Xavier Chanrion General Manager

Nice, clean, well-located hotel

Customer review rating 3.5/5

Per S. Families - 01/09/2021 Confirmed reviews ALL

close to the city centre location is perfect. Nice breakfast buffet and clean hotel. Can only recommend it. Only problem was one night when the ventilator could not be turned of and it was very noisy. The night portier did not have a solution, so we lost one night of sleep =:o(

Customer review rating 4.0/5

Ingrid M. Solo - 27/08/2021 Confirmed reviews ALL

convenient location, parking, friendly staff

A good stay as usual

Customer review rating 5.0/5

P. Business - 13/08/2021 Confirmed reviews ALL

Come back in my favorite hotel in Freiburg after a long period without traveling. I really enjoyed my stay.

Great service and location

Customer review rating 4.0/5

Buu Families - 07/08/2021 Confirmed reviews ALL

Very friendly and helpful staff, great location.

Good location

Customer review rating 3.5/5

Jacquie M. Couples - 07/08/2021 Confirmed reviews ALL

First impression in the reception area is neglect and unkept, not up to a good standard, I know due to covid things are difficult but it still could be presented in a more professional way.

Customer review rating 4.0/5

Dirk Solo - 28/07/2021 Confirmed reviews ALL

Exelent location and room. Missing a coffee machine and some extra sockets

Good stay but very expensive Parkimg

Customer review rating 3.5/5

Fernando Friends - 28/07/2021 Confirmed reviews ALL

The hotel is good located near the train station and near to the city centre. Beds are comfortable and the room was big enough. Parking from hotel was very expensive. Customers from hotel shouldn't pay too much for a service that is one must.

Well located and big rooms

Customer review rating 4.0/5

Ditte Families - 18/07/2021 Confirmed reviews ALL

Nice stay in cosy Freiburg. Well located and friendly staff. We got free minibar.

ok

Customer review rating 3.0/5

Anonymous Families - 17/07/2021 Confirmed reviews ALL

the hotel doesn't seem to have recovered from the covid lockdown period yet.

Extremely good location and great service

Customer review rating 5.0/5

Daniel P. Business - 14/07/2021 Confirmed reviews ALL

I have very fast check-in, the personnel was nice, the location is perfect.

Dear Mr. P., thank you very much for your visit and the great feedback regarding your stay at the Novotel Freiburg am Konzerthaus. I am very glad that you fully enjoyed your stay with us, especially in regards to the friendliness of our staff and the cleanliness. I will be happy to share your comments with my team. We hope to welcome you back soon in Freiburg and that your next visit will be as pleasant as the previous one. Best regards Xavier Chanrion General Manager
Customer review rating 4.5/5

Anonymous Business - 09/07/2021 Confirmed reviews ALL

Very nice welcome. Got an upgrade to Suite. Was very happy with my stay.

Very nice stay

Customer review rating 4.0/5

S.m. Families - 29/06/2021 Confirmed reviews ALL

Week-end trip. Enjoyed very nice rooms, great service, very friendly and helpful staff; Pity, that the wellness area was not yet open.

Dear Mr M., thank you very much for chosing the Novotel Freiburg Am Konzerthaus for your stay in Freiburg. I am very glad that you enjoyed your time with us and very much appreciate your positive feedback in regards to our rooms and our service. In regard to our wellness area I am sorry that it is closed. Unfortunately it was not able to be opened due to technical issues and Covid regulations. We hope to welcome you back soon and will be able to leave you fully satisfied on your next visit. Best regards Xavier Chanrion General Manager

Excellent stay in Freiburg

TripAdvisor rating 5.0/5

CiaoMicia 30/08/2020 TripAdvisor review

I organized my Wedding Anniversary trip with friends and we loved our stay at Novotel Freiburg. It was walking distance from the train station and it was near to the city center too. I loved our room, the my Room by Jasmin which was decorated with a Black Forest theme. I loved it that even the regular rooms had bath tubs. I also appreciated all the recommendations given by Niklas of the Reservations team on which restaurants to go to in order to celebrate our wedding anniversary. The Receptionists were also accommodating with all our requests. The hotel was the perfect place to jumpstart and end your Black Forest adventure.

Ideally situated

TripAdvisor rating 4.0/5

LightPacker269937 12/08/2020 TripAdvisor review

Excellent stay, easy to reach, excellent facilities. A bit out of date but it has its charm too. Ideally situated in the heart of Freiburg, not far from the lively students area. Only negative, breakfast times much too late, 7:00 during the week (should be 6 or 6:30 at the latest) and 8:00 the w.e. (should be 7:00 at the latest). A pity to see people queuing for the doors to open in the morning.

NICE HOTEL and STAY AS USUAL

TripAdvisor rating 5.0/5

Jacques P Solo travel - 17/07/2020 TripAdvisor review

Besides the difficult travelling times with the recent virus, my stay was very pleasant, unfortunatly the bar is closed and restaurant has restricted hours which is normal during these times Otherwise everything was fine as usual

Perfect but..

TripAdvisor rating 5.0/5

pdouvisagencies Friends getaway - 05/01/2020 TripAdvisor review

Nice location in a very nice city. Perfect breakfast ,where you can decide how to spend the day..in Germany, France or Switzerland.Nice bed. Rooms needs some renovation.Wooden forniture and closets outdated.

Thank you very much for your visit and your great review afterwards. We always aim to provide a unique experience and we are glad that we were able to meet your expectations. I look forward to seeing you back again in Freiburg in the future. Best regards Tobias

NICE HOTEL and STAY AS USUAL

TripAdvisor rating 5.0/5

Jacques P Business - 28/11/2019 TripAdvisor review

Needless to say that i have stayed so many time and always return for the location, room, service, friendly staff, good quality of food. I can only recommend as so easy to move around from the hotel. Bar, reception and restaurant staff are very nice and attentive

A great location for a very bad hotel

TripAdvisor rating 2.0/5

albertklinkenberg Couples - 13/11/2019 TripAdvisor review

We were stolen a bottle of perfume and the manager told us we had no evidence. Only a member of the staff believed us and helped us to be refunded. There is a big problem of mismanagement. The bedrooms are dirty : we found a ball under the bed and an old shirt under the bedside table. The service at breakfast is a catastrophe. You have the feeling the members of the staff have never worked in a restaurant.

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