Novotel Erlangen

Customer review rating (ALL Rating) 4.5/5 1,873 reviews

Best price
guarantee
Novotel Erlangen - Image 1
Novotel Erlangen - Image 2
Novotel Erlangen - Image 3
Novotel Erlangen - Image 4
Hofmannstrasse 34, 91052 ERLANGEN, Germany

Description

Hotel extras

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

Our accommodation(s)

Hotel location

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Germany

GPS:49.592866, 11.013377

Telephone
Fax +49 9131 9747500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,873 reviews

TripAdvisor Rating  4.0/5  654 reviews

nice business trip

Customer review rating 4.5/5

Michael O. Business - Confirmed reviews ALL

slept well, nice atomsphäre

Dear Mr. O., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Novotel Erlangen

Overall very good stay and service

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

However I got bitten quite badly by bedbugs and would suggest you fumigate the mattress in room 117

Dear Ms. R., We formally apologise for the incident. Of course, this was not supposed to happen. We took immediate action and not only replaced the mattress, but also commissioned a specialist company to do so. Rest assured that we will take necessary measures so that an experience like yours will continue to be an exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would very much like to show our appreciation during your next stay. We would be honored to welcome you again at Novotel Erlangen. Best regards, Mesut Kesici General Manager / Direktor

Customer review rating 4.0/5

Andy Business - Confirmed reviews ALL

One improvement point is to install a WiFi router in the gym; as there was neither WiFi signal nor cell phone reception down there.

Dear Mr. G., Thank you very much for your visit and for taking the time to review your stay at Novotel Erlangen. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Mesut Kesici General Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Ate in the restaurant 3 times and the staff was very friendly and caring about my gluten free needs. Linda was attentive and chatted for a bit. It was slow on a Sunday and I had just checked-in after a long day of traveling. That was very much appreciated. Seeing her later in the stay she always greeted me with a smile and hello. It was also nice to speak with the chef who stopped by to make sure my dinner was good after gluten free adaptations that he made.

Dear Mr. M., Thank you for staying with us at Novotel Erlangen and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the positive remarks on the restaurant employees. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Mesut Kesici General Manager / Direktor

Consistently fine

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The staff of the hotel is always nice and super welcoming. However, the cleanliness over the years has really decreased. When arriving at the hotel, the room always seems half clean... specifically the rugs, as they never look vacuumed. Also this time, the room was not supplied correctly for a full week stay - this is not normal from past experiences

Dear Ms. L., It is always our pleasure to have you as our guest. I am very pleased that you have taken the time to evaluate your stay with us. Thank you very much for that and for the great remarks on the staff - and of course also for the constructive criticism or suggestions for improvement regarding the house-keeping, which I will of course discuss internally. Please allow me to apologize sincerely for the inconvenience caused. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Mesut Kesici General Manager / Direktor

In partnership with TripAdvisor

Other web-users rate our hotel

  • 474 reviews 9/10 Location
  • 859 reviews 6.7/10 Room
  • 817 reviews 9.2/10 Service
  • 24 reviews 6.5/10 WiFi
  • 480 reviews 8.8/10 Breakfast
  • 338 reviews 7.5/10 Cleanliness
  • 175 reviews 4.8/10 Value
  • 11 reviews 3.1/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Erlangen

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.