Novotel Erlangen

Customer review rating (ALL Rating) 4.5/5 1,884 reviews

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Description

Hotel extras

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

Our accommodation(s)

Hotel location

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Germany

GPS:49.592866, 11.013377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,884 reviews

TripAdvisor Rating  4.0/5  654 reviews

Consistently fine

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The staff of the hotel is always nice and super welcoming. However, the cleanliness over the years has really decreased. When arriving at the hotel, the room always seems half clean... specifically the rugs, as they never look vacuumed. Also this time, the room was not supplied correctly for a full week stay - this is not normal from past experiences

Dear Ms. L., It is always our pleasure to have you as our guest. I am very pleased that you have taken the time to evaluate your stay with us. Thank you very much for that and for the great remarks on the staff - and of course also for the constructive criticism or suggestions for improvement regarding the house-keeping, which I will of course discuss internally. Please allow me to apologize sincerely for the inconvenience caused. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Mesut Kesici General Manager / Direktor

Good mid range hotel

Customer review rating 4.0/5

Greg Business - Confirmed reviews ALL

Pretty standard hotel, no outstanding downside but no real upside neither... + : Personel skills and attention - : Onboarding (information to be added manually altough a somple ID card copy would suffice) No fridge in the room ! Limited variety of dishes on the menu

Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Novotel Erlangen. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, Mesut Kesici General Manager

Very Nice Hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice Hotel, very friendly staff, great location

Dear Mr. l., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Novotel Erlangen, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Mesut Kesici General Manager

Dissatisfied - poor cleaning service

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

For the price we paid, the quality of room service and cleaning is low. My bed was rumpled as if someone had been lying on the bed before I arrived. There was hair on top of the comforter. Hair in the shower and the toilet had not been cleaned and disinfected. The rooms are outdated, with low comfort.

Dear Ms. N., I sincerely apologize for the deficiencies regarding the house-keeping that unfortunately caused inconveniences for you. That is unacceptable and below our standards. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Novotel Erlangen. Best regards, Mesut Kesici General Manager / Direktor

Well located

Customer review rating 4.5/5

S. Business - Confirmed reviews ALL

Well located

Dear Mr. S., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Mesut Kesici General Manager

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Other web-users rate our hotel

  • 471 reviews 9/10 Location
  • 860 reviews 6.7/10 Room
  • 821 reviews 9.3/10 Service
  • 24 reviews 6.5/10 WiFi
  • 479 reviews 8.9/10 Breakfast
  • 338 reviews 7.5/10 Cleanliness
  • 175 reviews 4.9/10 Value
  • 11 reviews 3.1/10 Wellness Area

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