Mercure Hotel Duesseldorf Ratingen 4 stars

Customer review rating (ALL Rating) 4.2/5 857 reviews

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Mercure Hotel Duesseldorf Ratingen - Image 1
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An der Poent 50, 40885 RATINGEN, Germany

Description

Hotel extras

  • 118 modern rooms

  • Hotel bar, restaurant and sun terrace

  • Free parking in two hotel car parks

  • Easy to reach: only 547 yards (500 m) from the "Breitscheid" highway junction (A3/A52/B524).

  • Free use of a fitness centre 50 meters away for our hotel guests

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Ratingen

An der Poent 50
40885 RATINGEN
Germany

GPS:51.35047, 6.864878

Telephone
Fax +49 2102 918900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT JUNKERS

For either a quick snack or a lavish 3-course menu: With regional classics and international delicacies, we invite you to enjoy a meal at our modern Junkers restaurant, which seats 80 people and also boasts a sun terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  857 reviews

TripAdvisor Rating  3.5/5  331 reviews

Customer review rating 2.0/5

David Friends - Confirmed reviews ALL

Not being told before hand that the restaurant was closed because of a coach party, and being advised there was an outside restaurant close, which is always closed on a Saturday, the couldn’t care less attitude of the reception staff. Bar staff ok, breakfast ok, room ok

Dear David S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schultz, General Manager

Hotel OK but had to eat at McDonalds

Customer review rating 1.5/5

Robin H. Friends - Confirmed reviews ALL

Room and Hotel was as expected from a Mercure but what was not was being told that the restaurant was not open as they had a coach party booked. Reception said there was a restuarant over the road that was definitely open. He seemed to be the only person who didn't know it was closed on a Saturday so the only option due to the hotels location was a McDonalds. We had been given no notification that the restaurant was not available to paying guests and if we had would have chosen elsewhere. We were on motorbikes and checking in late so just wanted a bed, a decent meal and then get off early the next morning.

Dear Robin H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schultz. General Manager

alles prima

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

s.o.

Sehr geehrter Herr K., vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir freuen uns darauf, Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Sven Schultz, Direktor

Everything OK.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Parking space near the entrance, very clean room as expected and as always. Friendly and efficient employees.

Dear Samo S., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sven Schultz, General Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is clean and the personnel were friendly. The parking is in a open area and not a parking house, but it is monitored by camers. The other downside is that the hotel is 15 minutes away from the airport and organizing the shuttle upfront is not easy to remember when uou have flight schedule with filling the form. I didn’t have time to do it upfront so I paid 30€ for the drop off taxi

Dear Guest, thank you for your feedback. We are glad to hear that you found our hotel clean and our staff friendly. We appreciate your comments about the parking and the shuttle service. Your insights are valuable to us as we strive to improve our services. We hope to welcome you back in the future. Best regards, Sven Schultz, General Manager

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Other web-users rate our hotel

  • 301 reviews 7.9/10 Location
  • 586 reviews 5.5/10 Room
  • 479 reviews 8.2/10 Service
  • 7 reviews 8.3/10 WiFi
  • 314 reviews 3.8/10 Comfort
  • 257 reviews 8.2/10 Breakfast
  • 244 reviews 6.8/10 Cleanliness
  • 129 reviews 3.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.