Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,188 reviews

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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
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Felberstrasse 4, 1150 VIENNA, Austria

Description

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,188 reviews

TripAdvisor Rating  3.7/5  1,470 reviews

Customer review rating 2.5/5

Kathrin K. Families - Confirmed reviews ALL

Bett sehr weich und durchgelegen.

Liebe Kathrin K., herzlichen Dank für Ihren Besuch. Wir bedauern sehr, dass Ihre Erfahrungen mit Ihrem Bett nicht Ihren Erwartungen entsprochen haben. Wir möchten uns dafür in aller Form entschuldigen. Bitte seien Sie versichert, dass wir die Matratze austauschen werden, um künftige Unannehmlichkeiten zu vermeiden. Wir hoffen, dass Sie uns die Gelegenheit geben werden, Sie in Zukunft mehr zu überzeugen, und dass Ihr nächster Besuch angenehmer wird als der vorherige. Mit freundlichen Grüßen, Ihr Team vom Mercure Hotel Wien Westbahnhof

Customer review rating 3.5/5

Nicole B. Friends - Confirmed reviews ALL

We booked a budget room as we were much outside and no long time in the room. The room was as expected and good for us.

Dear Nicole B., Thank you for your visit, the positive feedback, and also for your critique aregarding the noise during night. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 1.0/5

Swliand B. Business - Confirmed reviews ALL

The room was not that good but the main problem was the attitude of the staff. They were rude and unprepared

Dear Swliand B., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. Sorry to learn that our service was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 4.0/5

Ernst G. Couples - Confirmed reviews ALL

Accueil et services très apprécié par un personnel correct et aimable. Nous avons trouvé certains tarifs de restauration un peu cher.

Dear Ernst G., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 2.0/5

Laura E. C. Business - Confirmed reviews ALL

I find it difficult to be happy or content when I've payed some nights over 150€ (1 person, no cheeper rooms avilable) in a 6 nights stay (brekfast not included) in a hotel almost witout any services (e.g. gym, spa, etc.). The room was ok but the furniture looks ouldfashion and the warm water from the shower oscilates between boiling and cold. The closet didn't have enough hangers and two of them were worn out. It was not possible to use the minifridge (locked, although it was in the closet module).

Dear Laura E. C., Thank you very much for your visit and for taking the time to review your stay with us. Of course, we do acknowledge, that there is still “room for improvement” in some category. Please be assured that the particular issues will be addressed and discussed within our local team and that we will try our best to improve in these areas even more. We are looking forward to your next visit, which we hope will leave you completely satisfied. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 1,777 reviews 9.5/10 Location
  • 1,848 reviews 5.1/10 Room
  • 1,400 reviews 8/10 Service
  • 48 reviews 8.7/10 WiFi
  • 884 reviews 4.3/10 Comfort
  • 694 reviews 7.5/10 Cleanliness
  • 578 reviews 7.6/10 Breakfast
  • 538 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.