Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.3/5 916 reviews

Felberstrasse 4, 1150 VIENNA, Austria

Hotel extras

  • Located a 5-minute walk from the "Stadthalle"

  • Airport bus (Vienna Airport Line) and FlixBus stop in close proximity

  • Mariahilferstraße, Vienna's longest shopping street, is also nearby

  • A 10-minute walk from the Raimund Theater

  • Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone +43 1 981110

Fax +43 1 98111930

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WESTSIDE

The Westside is a place where urban life of the station meets graffiti walls, an industrial style and modern gastronomy. The special concept unites a variety of cuisines under one roof. You can start your

Our accommodation(s)

Choose between Standard Rooms with single or twin beds, Superior Rooms with air conditioning or luxuriously furnished Privilege Rooms.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  916 reviews

TripAdvisor Rating  3.5/5  1,366 reviews

Fantastic breakfast

Customer review rating 4.5/5

Maxime Business - Confirmed reviews ALL

Nice reception and large room. The breakfast was amazing with a lot of choice.

Dear Mr. J., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Wien Westbahnhof We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

A perfect stay

Customer review rating 5.0/5

Valentin Business - Confirmed reviews ALL

Everything was perfect. Location, food, the staff.

Dear Mr. R., Thank you for taking the time to review your stay at Mercure Hotel Wien Westbahnhof. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us . We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Pathetic and a shocking experience

TripAdvisor rating 2.0/5

ninadb93 Couples - TripAdvisor review

Checked in late to our “Superior Room” during our visit to Vienna. The room was clean and cozy just as you would expect at a Mercure hotel. But that’s where the good things ended. The next morning at about 9.30am we heard knocking on the door and it started opening. We panicked and I quickly held it preventing it from opening any further. After a couple of mins, we opened the door ourselves to check who on earth it was. Turned out it was the cleaning lady from the housekeeping staff. She even had the gall to ask us at what time were we leaving, that too at 9.30!! We informed the lady at the reception and she was apologetic but would not take any “concrete” action. That is not all, there was no dental kit in the room. We called up the reception and the lady let us know that they were out of dental kits! How do you claim to be a 4* hotel with such a lacklustre service and poor hospitality? Either way, I know that I am not going back to this hotel and would caution others too. 4/10 for me.

Dear ninadb93, We would like to offer our sincere apologies for the problems regarding our service and the behaviour of the employee. That is unacceptable. Please rest assured that we have already looked into this and taken steps - and we will make sure that negative experiences are a rare exception in the future. We feel very bad for the inconveniences you had to deal with - and at the same time we do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very nice location

Dear Mr. B., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Clean, comfortable

Customer review rating 5.0/5

Martina G. Couples - Confirmed reviews ALL

I was completely satisfied with my stay, the room was always warm and clean, the kettle in the room made our stay even more satisfying, plus the location is very convenient.

Dear Ms. G., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 581 reviews 9.3/10 Location
  • 718 reviews 5.1/10 Room
  • 583 reviews 8.2/10 Service
  • 14 reviews 8/10 WiFi
  • 350 reviews 8.3/10 Breakfast
  • 344 reviews 3.9/10 Comfort
  • 276 reviews 7.3/10 Cleanliness
  • 209 reviews 3/10 Vibe

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