Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.3/5 1,452 reviews

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Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
Hotel Mercure Wien Westbahnhof - Image 3
Hotel Mercure Wien Westbahnhof - Image 4
Felberstrasse 4, 1150 VIENNA, Austria

Description

ALLSAFE approved hotel

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Telephone
Fax +43 1 98111930

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,452 reviews

TripAdvisor Rating  3.5/5  1,391 reviews

Very good location, excellent breakfast

Customer review rating 4.0/5

Agata Families - Confirmed reviews ALL

I had family of 4 to overnight conveniently near the railway station in Vienna. Location-wise perfect. Service was great ( we could check in 2 hours before normal check-in time). And the breakfast buffet was fantastic! Clearly real chef rules the kitchen in the hotel, feast for the eyes and belly. The only minus - poor bathroom ventilation in 1st floor.

Dear Ms. D., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Wien Westbahnhof We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

very good

Customer review rating 5.0/5

Soul Families - Confirmed reviews ALL

very friendly staff

Dear Mr. K., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

Comfortable hotel well situated for public transport.

Customer review rating 4.5/5

Sue Couples - Confirmed reviews ALL

We were made to feel extremely welcome by very professional and friendly staff . The hotel was in a good position for access to public transport at Westbahnhof. It was a quiet and comfortable hotel. The shortage of pillows on our first night and a missing towel on the last day were the details that stopped me awarding it 10 out of 10 but I would definitely recommend this hotel to other visitors.

Dear Ms. S., Thank you for staying with us at Mercure Hotel Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

The staff attitude was unkind and unhelpful

TripAdvisor rating 1.0/5

kwanmandy Couples - TripAdvisor review

The staff was unhelpful and rude. We had difficulty sleeping due to the pillows being too soft, so we requested additional pillows. When we called the reception, they declined to deliver them to our room and instructed us to come to them two hours later. However, upon arriving, they asked us to wait for another half an hour and still refused to bring the pillows to our room. Moreover, the staff displayed an unkind and unhelpful attitude.

Dear kwanmandy, We sincerely apologize for the problems regarding the our service and for the behaviour of the staff that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Technical problem with the room

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Very good location

Dear Mr. C., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Wien Westbahnhof. We regret that your experience with the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 1,173 reviews 9.4/10 Location
  • 1,336 reviews 4.9/10 Room
  • 1,079 reviews 8.4/10 Service
  • 25 reviews 8.6/10 WiFi
  • 649 reviews 8.2/10 Breakfast
  • 643 reviews 3.4/10 Comfort
  • 492 reviews 7.7/10 Cleanliness
  • 382 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.