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Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating 4.5/5 5,145 reviews

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Mercure Grand Hotel Biedermeier Wien
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+ 19 Services

Hotel extras

  • Hotel Garage

  • Sauna & Fitness free of charge

  • Two restaurants international & traditional

  • Green terrace

  • Biedermeier Alley with shops

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 vienna
austria

Tel: +431716710

Fax: (+43)1/71671503

Check-in from 15h00

Check out up to 12h00

  • CAT :  CityAirportTrain WIEN MITTE

  • City Airport Train :  CAT WIEN MITTE

  • U 3 :  U3 ROCHUSGASSE

  • U3 :  U3 LANDSTR. HAUPSTR

  • U4 :  U4 LANDSTR. HAUPTST

  • City Airport Train :  CAT WIEN MITTE

  • Tram O :  Tram line O SECHSKRÜGLGASSE

  • By plane

    VIENNA INT. AIRPORT At 17.3km / 10.75 miles

  • By car

    LANDSTRASSE GUERTEL At 1.5km / 0.93 miles

  • By train

    WIEN SUEDBAHNHOF At 1.5km / 0.93 miles

  • By train

    WIEN WESTBAHNHOF At 6.5km / 4.04 miles

GPS :48.204055, 16.388774

Hotel services

WINTERGARTEN

Enjoy the world famous Viennese Cuisine in this romantic a-la-carte restaurant with an idyllic garden terrace! An exquisite selection of Austrian delights, seasonal delicacies and international specialties are on offer for lunch and dinner.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 198 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 198 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Laundry / Valet Services
    • Laundry / Valet Services Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Park Additional charge
    • On site
    • Private

Our accommodation(s)

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area); Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 62

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,145 reviews

TripAdvisor Rating 4.0/5

1,621 reviews

Good spot but room was below expectations

Customer review rating 0.5/5

Priteish Couples - 19/10/2021 Confirmed reviews ALL

I arrived to the hotel, and the lobby and staff were helpful and it seemed lovely. Once given my key card to room, we went up to our room on 2nd floor. Unfortunately on arrival we had a shower and realised water was not coming out of shower hose, it needed correcting. During our stay I was horrified to find the bed was wet?? ,spiders on the room in every corner, and reception would not answer my call. In the end we spent an hour drying bed and I tried to catch the bugs in the room. The shower head was fixed the next day.

Dear Priteish S., first of all thank you for your stay with us and thank you for the compliments to our staff members. But we deeply regret to read about your dissatisfaction regarding your room and the cleaning. Please rest assured that service as described does not match with our high Mercure Quality standards, therefore your feedback is very important to us. We will discuss this incident with our housekeeping team to prevent future occurrence. Our team is here for 24h and we would have offered you a room change if we had known it. Please contact me directly to offer you a compensation for this bad impression and please accept my apologize. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Great stay !

Customer review rating 5.0/5

Tzanet S. Families - 14/10/2021 Confirmed reviews ALL

Lovely clean rooms , great location, helpful and kind staff, top breakfast … definitely staying there again !!

Dear S., in the name of the whole team I would like to thank you for your great assessment. It is always a pleasure to receive positive feedback. Of course I will share your nice words with my colleagues. Hopefully we will welcome you again in our beautiful Biedermeier-Hotel again very soon :) With best regards and stay safe :) Melanie Guest Relation Manager

Good location, solid place.

Customer review rating 3.5/5

Anonymous Couples - 05/10/2021 Confirmed reviews ALL

Fully ok for a hotel of this size.

Dear Hans W., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

COSY

Customer review rating 4.0/5

Helle Business - 27/09/2021 Confirmed reviews ALL

Nice, clean and nice hotel. Friendly and professional staff. Always with smile on your face and helpful

Dear Helle F., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback, in particular regarding our friendly hotel staff. I will share your comments with our team. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Excellent location, many positives

Customer review rating 4.0/5

Maria M. Couples - 23/09/2021 Confirmed reviews ALL

Location, room fantastic. Front desk staff was top-notch: very very friendly and more than willing to help with anything and answer your questions. Breakfast also superb with responsive very friendly staff.

Dear Maria, thank you very much for such a great feedback about your stay with us. It is a pleasure to receive positive feedback from our former guests. I will forward your nice words to my colleagues. I am sure that this feedback will serve as an encouragement to all of our staf. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one :) With best regards and saty safe :) Melanie Guest Relation Manager

My birthday in Wien

TripAdvisor rating 5.0/5

Neacsu A 23/09/2021 TripAdvisor review

Mercury Grand Hotel is a very nice place .Is a old building but very clean and with a modern facilities. I like very much and i come back . The breakfast was great .The hotel is in H and in midlle have a nice restaurant with a good ,specific foods.

Dear Neacsu, in the name of our whole team I would like to say thank you for such a great review about your stay. It is in an honor for all of us if our guest are taking the time to give us positive feedback. We are so happy that you had a wonderful time in Vienna celebrating your birthday. Hopefully we will welcome you again and until then all I can say is: see you soon :) With best regards and stay safe :) Melanie Guest Relation Manager

well located, great style of the Biedermeier

Customer review rating 4.5/5

Joerg R. Couples - 22/09/2021 Confirmed reviews ALL

The Biedermeier style is great, feels very comfortable. Just something a little different than other hotels.

Dear Joerg R., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Good stay

Customer review rating 5.0/5

Konstantin Solo - 09/09/2021 Confirmed reviews ALL

Front desk staff was very pleasant and helpful. Very young gentleman and a lady did a great job. ( unfortunately I didn’t get their names).

Dear Konstantin p., We very much appreciate your kind comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback, especially about our friendly staff members. I will share your comments with the two colleagues you have mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

At last a weekend in Vienna

TripAdvisor rating 5.0/5

MartinZlin 08/09/2021 TripAdvisor review

After Covid and we are allowed to travel again we spent a wonderful weekend in Vienna at our favourite hotel.This is the most relaxing hotel we have ever used and is always a pleasure to visit. The high standards and service are second to none. We'll be back very soon.

Dear Mr. Zlin, we are thrilled reading through your feedback and your wonderful praises. It is great to read how much you enjoyed your stays with us and that you call us your favorite hotel in Vienna. Your feedback is what motivates us to keep going, doing our best to fill all of our guests expectations. Hearing you plan to return is the best compliment we can receive. We all look forward to welcoming you back soon. Kind regards Kerstin Allabauer, Front Office Manager

Nice hotel

Customer review rating 4.0/5

Per Couples - 31/08/2021 Confirmed reviews ALL

A nice hotel in a beatyfull alley. Good check in facilities and nice room. Well located for walking to the "inner stadt". Nice morning buffet with all you can eat.

Dear Per D., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also forward all you advises. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Very nice staff, good location, international excellent breakfast, nice clean rooms,

Customer review rating 5.0/5

Johanna L. Couples - 25/08/2021 Confirmed reviews ALL

We stayed for four nights. The staff was very friendly. The room was nice and very clean and the breakfast excellent.

Dear Eira L., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback regarding our friendly hotel staff and the rich breakfast buffet. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Great Location , Excellent service .

Customer review rating 4.5/5

Ramón E. Families - 25/08/2021 Confirmed reviews ALL

The location ,The breakfast and the service are the best in this hotel.

Dear Ramon E., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is a true pleasure to read your great compliments to our breakfast buffet, the location and in particular the friendly customer service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Great location, beautiful pedestrian street

Customer review rating 5.0/5

Vlad G. Couples - 24/08/2021 Confirmed reviews ALL

The hotel is old, but very well maintained. It gives you some true Vienna experience which starts with unique quiet pedestrian street decorated with colorful umbrellas and continues with high ceilings, large rooms and traditional casement windows decorated with drapery . Not all rooms have AC, but this might not be an issue for the most time of the year. The staff is very friendly and helpful. It takes about five minutes to reach the closest U3 station or you may just walk 20 minutes to the city center. We spent about five days in the hotel and really liked it.

Dear Vladimir P G., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback about our friendly hotel staff and our unique Sünnhof passage. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Wonderful stay

Customer review rating 5.0/5

Martina Couples - 24/08/2021 Confirmed reviews ALL

Mercure is a stalish hotel located in downtown Vienna with a friendly and helpful staff. For breakfast there is a large variety of delicious food! We absolutely loved our stay there!

Dear Martina F., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. We are thrilled reading through all your compliments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Lovely

Customer review rating 4.0/5

Hans Couples - 10/08/2021 Confirmed reviews ALL

Felt save and at home in this nice hotel, beautiful room close to the center of Vienna

Dear Hans S., We appreciate your very kind review to your recent stay with us. We are thrilled to read that you felt like home in our hotel. This one of the best compliments we can get. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But also your commets to the breakfast buffet will be forwarded. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Low cleanliness

TripAdvisor rating 2.0/5

egelenbe Business - 05/08/2021 TripAdvisor review

We stayed one week and the room was never vacuumed - we tested this with a few tiny pieces of paper that we sprinkled on the floor the first day, and which were there till then end. Similarly in one week the beds were never changed. The breakfast service was good, but the cleaning staff were terrible. Our rate including two water bottles in the fridge - This never happened in 7 days.

Dear Mercure Guest, thank you for your feedback regarding your recent stay with us. We are very sorry about your described service from the housekeeping. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kerstin Allabauer, Front Office Manager

Easy access from the airport and train station but hotel interior seemed outdated

TripAdvisor rating 4.0/5

MargaretinParis 21/03/2020 TripAdvisor review

I got a very friendly greeting from Christian and received an upgrade and drink voucher as I'm a gold member. I couldn't say the same for his female colleague on Saturday night. The hotel runs down both sides of the alley and there are long corridors to walk down. I took the lift up to the 3rd floor, my suite 333 was up another flight of stairs (next to rooms 331 and 332) which could be inconvenient if you have a heavy suitcase. In my suite there was carpet on the floor but no padding between it and the floorboards, there was a bedroom on the right of the corridor then a toilet then an open living room which led to the bathroom which had a slanted roof so you had to bend sideways in the shower and the water pressure wasn't very high. There was a second bedroom at the end which is where I slept and I wasn't disturbed by any noise. My impression was that everything was very old-fashioned, it wasn't exactly true Biedermeier style and I felt like it could do with being renovated. There were no TV screens in the bedrooms and the one in the living room was very small. There was no couch, just a single bed pushed against a board on the wall and it was extremely uncomfortable and since the TV screen was fixed to the wall above the minibar you had to turn your head to watch it. It would be nice to have a proper couch which you can move and a footrest. I had dinner in the restaurant both nights as I was there and the food was alright but the Caesar's salad was just a huge mushy heap of iceberg lettuce and was too expensive. My stay was fine but I would probably try another hotel next time a bit closer to the centre.

Dear MargaretinParis, thank you for your rating and feedback. I am sorry that we could not fully meet your room expectations. Please let us know during your stay if something is not to your satisfaction, because this is the only way we can find a solution for you if required and available. We look forward to seeing you again. Best regards from Vienna, Marcel Stöckel Direktionsassistent

Location and atmosphere

TripAdvisor rating 5.0/5

Agnieszka L 26/02/2020 TripAdvisor review

great location, central but quiet. grand rooms, clean and warm with good air conditioning Breakfast with decent choice of food and alternatives for gluten and lactose free diets great apartment for families with two separate bedrooms and aditional bed in living room

Very central

TripAdvisor rating 4.0/5

bcu 24/02/2020 TripAdvisor review

Nice hotel . Very close to train station servicing the airport. Short walk to the old town. Didn't eat there but food looked good. Very clean and friendly. Reasonable price. Would recommend and stay again

Dear Bcu, thank you for your rating and your recommendation. We look forward to seeing you again. Kind regards from Vienna, Marcel Stöckel Direktionsassistent

Style with lights

TripAdvisor rating 5.0/5

Jose M Business - 29/01/2020 TripAdvisor review

This hotel is located in one alley from one street to the other giving him a very beautiful passage to the lobby. They ambiance is very calm and have 2 restaurants with a bar. The sauna and gym is very well presented. I recommended also for the location 3 minutes walking for the Green train station.

Dear Jose M, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

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