Mercure Grand Hotel Biedermeier Wien 4 stars

Mercury Grand Hotel is a very nice place .Is a old building but very clean and with a modern facilities. I like very much and i come back . The breakfast was great .The hotel is in H and in midlle have a nice restaurant with a good ,specific foods.

The Biedermeier style is great, feels very comfortable. Just something a little different than other hotels.

Front desk staff was very pleasant and helpful. Very young gentleman and a lady did a great job. ( unfortunately I didn’t get their names).

After Covid and we are allowed to travel again we spent a wonderful weekend in Vienna at our favourite hotel.This is the most relaxing hotel we have ever used and is always a pleasure to visit. The high standards and service are second to none. We'll be back very soon.

A nice hotel in a beatyfull alley. Good check in facilities and nice room. Well located for walking to the "inner stadt". Nice morning buffet with all you can eat.

We stayed for four nights. The staff was very friendly. The room was nice and very clean and the breakfast excellent.

The location ,The breakfast and the service are the best in this hotel.

The hotel is old, but very well maintained. It gives you some true Vienna experience which starts with unique quiet pedestrian street decorated with colorful umbrellas and continues with high ceilings, large rooms and traditional casement windows decorated with drapery . Not all rooms have AC, but this might not be an issue for the most time of the year. The staff is very friendly and helpful. It takes about five minutes to reach the closest U3 station or you may just walk 20 minutes to the city center. We spent about five days in the hotel and really liked it.

Mercure is a stalish hotel located in downtown Vienna with a friendly and helpful staff. For breakfast there is a large variety of delicious food! We absolutely loved our stay there!

Felt save and at home in this nice hotel, beautiful room close to the center of Vienna

We stayed one week and the room was never vacuumed - we tested this with a few tiny pieces of paper that we sprinkled on the floor the first day, and which were there till then end. Similarly in one week the beds were never changed. The breakfast service was good, but the cleaning staff were terrible. Our rate including two water bottles in the fridge - This never happened in 7 days.

I got a very friendly greeting from Christian and received an upgrade and drink voucher as I'm a gold member. I couldn't say the same for his female colleague on Saturday night. The hotel runs down both sides of the alley and there are long corridors to walk down. I took the lift up to the 3rd floor, my suite 333 was up another flight of stairs (next to rooms 331 and 332) which could be inconvenient if you have a heavy suitcase. In my suite there was carpet on the floor but no padding between it and the floorboards, there was a bedroom on the right of the corridor then a toilet then an open living room which led to the bathroom which had a slanted roof so you had to bend sideways in the shower and the water pressure wasn't very high. There was a second bedroom at the end which is where I slept and I wasn't disturbed by any noise. My impression was that everything was very old-fashioned, it wasn't exactly true Biedermeier style and I felt like it could do with being renovated. There were no TV screens in the bedrooms and the one in the living room was very small. There was no couch, just a single bed pushed against a board on the wall and it was extremely uncomfortable and since the TV screen was fixed to the wall above the minibar you had to turn your head to watch it. It would be nice to have a proper couch which you can move and a footrest. I had dinner in the restaurant both nights as I was there and the food was alright but the Caesar's salad was just a huge mushy heap of iceberg lettuce and was too expensive. My stay was fine but I would probably try another hotel next time a bit closer to the centre.

great location, central but quiet. grand rooms, clean and warm with good air conditioning Breakfast with decent choice of food and alternatives for gluten and lactose free diets great apartment for families with two separate bedrooms and aditional bed in living room

Nice hotel . Very close to train station servicing the airport. Short walk to the old town. Didn't eat there but food looked good. Very clean and friendly. Reasonable price. Would recommend and stay again

This hotel is located in one alley from one street to the other giving him a very beautiful passage to the lobby. They ambiance is very calm and have 2 restaurants with a bar. The sauna and gym is very well presented. I recommended also for the location 3 minutes walking for the Green train station.