Mercure Grand Hotel Biedermeier Wien

Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.5/5 712 reviews

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Description

Hotel extras

  • Hotel Garage

  • Sauna & Fitness free of charge

  • Two restaurants international & traditional

  • Green terrace

  • Biedermeier Alley with shops

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

Telephone +43 1 716710

Fax +43 1 71671503

  • CAT:  CityAirportTrain WIEN MITTE

  • City Airport Train:  CAT WIEN MITTE

  • U 3:  U3 ROCHUSGASSE

  • U3:  U3 LANDSTR. HAUPSTR

  • U4:  U4 LANDSTR. HAUPTST

  • City Airport Train:  CAT WIEN MITTE

  • Tram O:  Tram line O SECHSKRÜGLGASSE

  • By plane

    VIENNA INT. AIRPORT At 17km / 10 miles

  • By car

    LANDSTRASSE GUERTEL At 1km / 0 miles

  • By train

    LANDSTR. HPTSTR. U4 At 0km / 0 miles

  • By train

    ROCHUSGASSE U3 At 0km / 0 miles

  • By train

    WIEN SUEDBAHNHOF At 1km / 0 miles

  • By train

    WIEN WESTBAHNHOF At 6km / 4 miles

GPS:48.204055, 16.388774

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Bar
  • Meeting rooms

WINTERGARTEN

Enjoy the world famous Viennese Cuisine in this romantic a-la-carte restaurant with an idyllic garden terrace! An exquisite selection of Austrian delights, seasonal delicacies and international specialties are on offer for lunch and dinner.

Our accommodation(s)

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area); Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  712 reviews

TripAdvisor Rating  4.0/5  1,647 reviews

Room unsuitable for wheelchair and/or heavy luggage

Customer review rating 3.0/5

Thiam H. H. Families - Confirmed reviews ALL

The room is located at the end of the hotel which is fine by me. But to access to the room, one has to climb up 2 flights of stairs. I can imagine how difficult it would be if guest is wheelchair bound, or having very heavy luggages. Should have a forewarning before booking the room for the benefit of the guest. Otherwise, everything is good - cleanliness, friendly and helpful front desk and location.

Dear Mr. H., thank you very much for taking the time to give us such a nice feedback. We are overly happy to read that you had a good time with us in Vienna. Your notes about the stairs to the room have been forwarded to our General Manager-please be aware that it is written on every booking platform that our Family Suites are not reachable with the elevator. Hopefully we will welcome you again in our beautiful Biedermeier-Hotel to make your next stay even better than your previous one :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager

Pleasant stay, great location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice and professional staff, good breakfast, clean and quiet room

Dear Cristina , thank you very much for such a great feedback about your stay. It is an absolute pleasure for us to read that you had a wonderful time with us in Vienna. I am honored to forward your nice words to my colleagues. Hopefully we will welcome you again in our beautiful Biedermeier-Hotel :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager

Poor value for money

Customer review rating 1.0/5

Jb Couples - Confirmed reviews ALL

It is more an old 3-star hotel than a 4-star hotel, that needs to be refurbished. The room was very dusty with stains on the curtains, an old TV and AC system. Most of the staff was cold and rude. The hotel is a bit far away from the city center by foot but very close by tube. Perfect location to the airport with the train.

Dear Joyce, thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. We do apologize for your dissatisfaction. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that this is not a common customer service in our hotel. Rest assured I will discuss the incident internally with our team to address the problem and to prevent such a negative impression in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. With best regards and stay safe :) Melanie Gruber Guest Relation Manager

Well located, you can feel the unique Viennese atmosphere

Customer review rating 4.5/5

Pavel Business - Confirmed reviews ALL

Well located hotel, you can feel the unique Viennese atmosphere in the hotel and around. Clean and tidy hotel.

Dear Mr. T., thank you very much for taking the time to give us such a nice feedback. We are overly happy to read that you had a good time with us in Vienna. Your notes about the hot water in the bathroom have been forwarded to our maintenance team. Hopefully we will welcome you again in our beautiful Biedermeier-Hotel to make your next stay even better than your previous one :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager

Will not come back again and will not advice to others

Customer review rating 1.0/5

Federico Business - Confirmed reviews ALL

room was poor with a terrible stench inside and the toilet was very unconfortable

Dear Federico , thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. We do apologize for your dissatisfaction. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Your notes have been forwarded to our General Manager. Rest assured we will discuss the incident internally with our team to address the problem and to prevent such a negative impression in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve better you in the near future. With best regards and stay safe :) Melanie Gruber Guest Relation Manager Mercure Grand Hotel Biedermeier Wien

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