Mercure Grand Hotel Biedermeier Wien

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Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.5/5 652 reviews

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Description

Hotel extras

  • Hotel Garage

  • Sauna & Fitness free of charge

  • Two restaurants international & traditional

  • Green terrace

  • Biedermeier Alley with shops

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

Telephone +43 1 716710

Fax +43 1 71671503

Contact email

  • CAT:  CityAirportTrain WIEN MITTE

  • City Airport Train:  CAT WIEN MITTE

  • U 3:  U3 ROCHUSGASSE

  • U3:  U3 LANDSTR. HAUPSTR

  • U4:  U4 LANDSTR. HAUPTST

  • City Airport Train:  CAT WIEN MITTE

  • Tram O:  Tram line O SECHSKRÜGLGASSE

  • By plane

    VIENNA INT. AIRPORT At 17.3km / 10.75 miles

  • By car

    LANDSTRASSE GUERTEL At 1.5km / 0.93 miles

  • By train

    WIEN SUEDBAHNHOF At 1.5km / 0.93 miles

  • By train

    WIEN WESTBAHNHOF At 6.5km / 4.04 miles

GPS:48.204055, 16.388774

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Bar
  • Meeting rooms

WINTERGARTEN

Enjoy the world famous Viennese Cuisine in this romantic a-la-carte restaurant with an idyllic garden terrace! An exquisite selection of Austrian delights, seasonal delicacies and international specialties are on offer for lunch and dinner.

Our accommodation(s)

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area); Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

Our guest reviews

Our guest reviews for
Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

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ALL Rating  4.5/5  652 reviews

TripAdvisor Rating  4.0/5  1,642 reviews

Central and quiet location accessible by public transport

Customer review rating 4.5/5

R. R. Couples - Confirmed reviews ALL

A nice welcome by the staff at the counter. The staff gave all the necessary information about our stay at the hotel. They gave help to any of our questions

Dear Mr. R., thank you very much for such a good feedback about your stay. It is an absolute pleasure for us to read that our staff members were able to make your stay with us a wonderful one. Your notes about the cleanliness of the room have been forwarded to our Housekeeping-Manager. We are sorry for the inconveniences, please be aware that this is not our high-class Standard. Hopefully we will welcome you again in our beautiful Biedemeier-Hotel to make your next stay even better then your previous one :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager Mercure Grand Hotel Biedermeier Wien

Well located for my needs

Customer review rating 4.5/5

Benjamin Business - Confirmed reviews ALL

Good service and excellent location for my trip needs.

Dear Mr. M., thank yo very much for taking the time to give us feedback about your stay. It is an absolute pleasure for us to read that you had a wonderful time with us in Vienna. Your notes about the breakfast have been forwarded to our F&B-Manager. Hopefully we will welcome you again in our beautiful Biedermeiermeier-Hotel :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager Mercure Grand Hotel Biedermeier Wien

Customer review rating 4.5/5

Tamer S. Couples - Confirmed reviews ALL

An overall great stay.

Dear Mr. S., thank you very much for such a great feedback. It is a pleasure for us to see that you had a wonderful time with us in Vienna. Hopefully we will welcome you again in our beautiful Biedermeier-Hotel :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager Mercure Grand Hotel Biedermeier Wien

good location

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

no enough plug-ins, no mini bar

Dear V., thank you very much for giving us feedback about your stay. We are very sorry to read that you left us not completely satisfied. Be sure that this is not our high class Mercure Standard. Of course your notes will be forwarded to all the responsible Heads of Departments. We are constantly working on our improvement! Hopefully you will give us the chance to welcome you again in our beautiful Biedermeier-Hotel to make your next stay with us a better one then your previous one :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager Mercure Grand Hotel Biedermeier Wien

It was comfortable and staff were helpful and professional.

Customer review rating 4.0/5

Jamshid D. Business - Confirmed reviews ALL

The location is very good, stuff are good and treat guests professionally.

Dear Mr. D., thank you very much for such a great feedback about your stay. It is an absolute pleasure for us to read that you had a good time with us in Vienna. Of course I will forward your nice words to my colleagues. Your notes about our rooms have been already forwarded to our General Manager. Hopefully we will welcome you again in our beautiful Biedemeier-Hotel :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager Mercure Grand Hotel Biedermeier Wien

Great location, friendly staff & clean room

Customer review rating 4.5/5

Alex Couples - Confirmed reviews ALL

Great location, friendly staff & clean room 5 mins walk from main train station, direct from airport in 16 mins, and easy to find so checked in 30 mins after getting on train! 15 mind walk from sites like opera house and parks etc. Great pub and Austrian food just down the street. (door often closed so looks closed but it's not!). staff great, rooms clean and prefect for long weekend.

Dear Mr. I., thank you very much for such a great feedback about your stay. It is an absolute honor for us to read that we made your weekend in Vienna to a wonderful on. Of course I will forward your nice words to my colleagues. Hopefully we will welcome you again in our beautiful Biedermeier-Hotel to make your next stay even better then your previous one :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager Mercure Grand Hotel Biedermeier Wien

Great hotel in good location

Customer review rating 5.0/5

Peter W. Friends - Confirmed reviews ALL

Brilliant although the hotel bar was never open during our stay. Breakfast was excellent.

Dear Peter W., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback, in particular from an ALL Silver member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Clean and comfortable room but shower wasn’t great

Customer review rating 3.5/5

Chris S. Couples - Confirmed reviews ALL

Nice clean room, shower is fitted beneath a sloping ceiling which isn’t good for someone 6’3” tall, also when we accidentally got blood on the duvet it wasn’t changed.

Dear Christopher Anthony S., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. We are glad to know your had a pleasant time. But please rest assured all your comments to your room we will forward to the housekeeping department. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Good central location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very courteous staff.. Excellent breakfast.. Will recommend the on the day requested omlet

Dear Godfrey W., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback about our kind hotel staff and the rich breakfast buffet. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Extremely satisfied

Customer review rating 5.0/5

Dr. K. P. Couples - Confirmed reviews ALL

It was our second stay at your lovely hotel in the center of Vienna and again we were extremly satisfied. The room, the service as well as the breakfast is top of the notch.

Sehr geehrte Frau P., wir danken Ihnen vielmals für Ihr nettes Feedback zu Ihrem Aufenthalt im Mercure Grand Hotel Biedermeier Wien. Über Ihre lobenden Worte, besonders zu unserem Personal, freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Kerstin Allabauer Front Office Manager Mercure Grand Hotel Biedermeier Wien

Well located

Customer review rating 3.5/5

John Solo - Confirmed reviews ALL

Generally a nice place in a good location. Rooms OK, but could need some renovation. Breakfast good, but the restaurant often gets rather crowded.

Dear Mr. B., thank you very much for taking the time to give us feedback about your stay. It is a pleasure for us to read that you had a good time with us in Vienna. Your notes about the room have already been forwarded to our General Manager. Hopefully we will welcome you again in our beautiful Biedermeier-Hotel to make your next stay even better then your previous one :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager

Well maintained, well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Consistent good service by competent and friendly staff in a conveniently located and well maintained hotel.

Dear Mr. Y., thank you very much for such a great feedback about your stay. It is an absolute pleasure for us to see that you had a good time with us in Vienna. Of course I will forward your nice words to my colleagues. Hopefully we will welcome you again in our beautiful Biedermeier-Hotel :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager

Excellent Hotel

TripAdvisor rating 5.0/5

Flure1 TripAdvisor review

We stayed here for two nights in March and thoroughly enjoyed our visit. Good location - a 30 minute stroll to St Stephen's Kirk and to the Ernst Happel Stadium. Clean and well decorated. Very friendly and helpful staff.

Dear Mercure guest, thank you for your 5 points review regarding your recent stay with us. We are thrilled reading through all your kind words to our great location and the friendly hotel staff. It was a true pleasure having you with us and we hope to get the chance to welcome you back soon. Kind regards Kerstin Allabauer, Front Office Manager

Great hotel

TripAdvisor rating 5.0/5

patjavier2022 TripAdvisor review

Stayed in the hotel for 4 nights and had the best stay in Vienna . The location is superb, my partner and I walked everywhere and didn't feel the need to take public transportation. The rooms were clean, quiet, and very comfortable.

Dear patjavier2022 thank you very much for such a great feedback about your stay. It is an absolute pleasure for us to read that our beautiful Hotel has been the perfect "temporary home" for you in Vienna. hopefully we will welcome you again as our guests on your future trips to our wonderful city :) With best regards and stay safe :) Melanie Gruber Guest Relation Manager

Another weekend in Vienna

TripAdvisor rating 5.0/5

MartinZlin TripAdvisor review

As always, another great weekend in Vienna. Hotel up to the usual great standard EXCEPT the bed in Room 313 was poor, very hard and not like all the other rooms we've stayed in. I told reception about this, they said they will pass on the comment. Apart from this, a lovely weekend.

Dear Mr. Zlin, Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. We are happy that we can count you to our loyal guest and to know you had again a pleasant time at the hotel and felt well taken care of. We have noted your room preference and look forward to your next visit. Kind regards Kerstin Allabauer, Front Office Manager

Stay in Mercure Grand Hotel Biedermeier Wien

TripAdvisor rating 5.0/5

Takvor T Business - TripAdvisor review

We visited Vienna in the second week of January 2022 and stayed as usual at this hotel. It is located in a very strategic place, near Vienna Mitte, which is about 22 minutes by train from the airport Vienna We received, as always, a warm welcome, an excellent room and a smiling and friendly staff. Given the difficult times of the hotel business, we saw that things are happening as before - the rooms are warm, the food is delicious, grown up is friendly. I highly recommend this hotel, you will not go wrong if you choose it to have a good weekend and eat and sleep well.

Dear Takvor, in the name of our hole team I would like to say thank you very much for such a great feedback about your stay. It s an absolute honor for us to read that our regular guests still have a good time with us in Vienna. Of course I will forward your nice words to my colleagues. We hope to welcome you again in our beautiful Biedermeier-Hotel on your future trips to Vienna :) With best regards from your temporary "home", see you soon and stay safe :) Melanie Gruber Guest Relation Manager

My birthday in Wien

TripAdvisor rating 5.0/5

Neacsu A TripAdvisor review

Mercury Grand Hotel is a very nice place .Is a old building but very clean and with a modern facilities. I like very much and i come back . The breakfast was great .The hotel is in H and in midlle have a nice restaurant with a good ,specific foods.

Dear Neacsu, in the name of our whole team I would like to say thank you for such a great review about your stay. It is in an honor for all of us if our guest are taking the time to give us positive feedback. We are so happy that you had a wonderful time in Vienna celebrating your birthday. Hopefully we will welcome you again and until then all I can say is: see you soon :) With best regards and stay safe :) Melanie Guest Relation Manager

At last a weekend in Vienna

TripAdvisor rating 5.0/5

MartinZlin TripAdvisor review

After Covid and we are allowed to travel again we spent a wonderful weekend in Vienna at our favourite hotel.This is the most relaxing hotel we have ever used and is always a pleasure to visit. The high standards and service are second to none. We'll be back very soon.

Dear Mr. Zlin, we are thrilled reading through your feedback and your wonderful praises. It is great to read how much you enjoyed your stays with us and that you call us your favorite hotel in Vienna. Your feedback is what motivates us to keep going, doing our best to fill all of our guests expectations. Hearing you plan to return is the best compliment we can receive. We all look forward to welcoming you back soon. Kind regards Kerstin Allabauer, Front Office Manager

Low cleanliness

TripAdvisor rating 2.0/5

egelenbe Business - TripAdvisor review

We stayed one week and the room was never vacuumed - we tested this with a few tiny pieces of paper that we sprinkled on the floor the first day, and which were there till then end. Similarly in one week the beds were never changed. The breakfast service was good, but the cleaning staff were terrible. Our rate including two water bottles in the fridge - This never happened in 7 days.

Dear Mercure Guest, thank you for your feedback regarding your recent stay with us. We are very sorry about your described service from the housekeeping. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kerstin Allabauer, Front Office Manager

Easy access from the airport and train station but hotel interior seemed outdated

TripAdvisor rating 4.0/5

MargaretinParis TripAdvisor review

I got a very friendly greeting from Christian and received an upgrade and drink voucher as I'm a gold member. I couldn't say the same for his female colleague on Saturday night. The hotel runs down both sides of the alley and there are long corridors to walk down. I took the lift up to the 3rd floor, my suite 333 was up another flight of stairs (next to rooms 331 and 332) which could be inconvenient if you have a heavy suitcase. In my suite there was carpet on the floor but no padding between it and the floorboards, there was a bedroom on the right of the corridor then a toilet then an open living room which led to the bathroom which had a slanted roof so you had to bend sideways in the shower and the water pressure wasn't very high. There was a second bedroom at the end which is where I slept and I wasn't disturbed by any noise. My impression was that everything was very old-fashioned, it wasn't exactly true Biedermeier style and I felt like it could do with being renovated. There were no TV screens in the bedrooms and the one in the living room was very small. There was no couch, just a single bed pushed against a board on the wall and it was extremely uncomfortable and since the TV screen was fixed to the wall above the minibar you had to turn your head to watch it. It would be nice to have a proper couch which you can move and a footrest. I had dinner in the restaurant both nights as I was there and the food was alright but the Caesar's salad was just a huge mushy heap of iceberg lettuce and was too expensive. My stay was fine but I would probably try another hotel next time a bit closer to the centre.

Dear MargaretinParis, thank you for your rating and feedback. I am sorry that we could not fully meet your room expectations. Please let us know during your stay if something is not to your satisfaction, because this is the only way we can find a solution for you if required and available. We look forward to seeing you again. Best regards from Vienna, Marcel Stöckel Direktionsassistent

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