Information message

Mercure Hotel Trier Porta Nigra 4 stars

Customer review rating 4.5/5 3,294 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Hotel Trier Porta Nigra
See on a map
+ 17 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Superior and privilege room with a view of Porta Nigra

  • Car park, parking garage right at the hotel, special price - hotel guests.

  • Old town next to the hotel, reachable on foot

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Trier Porta Nigra

Porta-Nigra-Platz 1
54292 trier
germany

Tel: +4965127010

Fax: (+49)651/2701170

Check-in from 15h00

Check out up to 12h00

  • B51 : 

  • By plane

    FRANKFURT HAHN At 65km / 41 miles

  • By plane

    LUXEMBOURG AIRPORT At 40km / 24 miles

  • By train

    TRIER At 0.5km / 0.31 miles

GPS :49.760239, 6.644096

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
Meetings/Events
  • 4 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 106 rooms
    • No room for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 106 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • French
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Casino
  • 100% Non Smoking Property
  • Elevator to all floor
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Umbrellas
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Porta Nigra Additional charge
    • On site
    • Public

Our accommodation(s)

At the 4-star Mercure Hotel Trier Porta Nigra, you have the choice of Standard Rooms with single or double bed and Superior and Privilege rooms equipped with double beds. The Superior and Privilege rooms overlook the Porta Nigra, as do our hotel's two Maisonette Suites. All 106 rooms are air-conditioned and have WIFI access. One child aged up to 12 may stay in their parents' room free of charge.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
Mercure Hotel Trier Porta Nigra

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,294 reviews

TripAdvisor Rating 4.0/5

1,077 reviews

Post Covid Travel

Customer review rating 4.5/5

Limey Families - 19/10/2021 Confirmed reviews ALL

A fantastic stay, only downside was we arrived really early and weren’t able to check in early, came back to the hotel about 1430, was checked in but still couldn’t go to the room.

Dear Mr. L., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the check-in. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager

Good to finally be able to come back

Customer review rating 4.0/5

Anonymous Couples - 15/10/2021 Confirmed reviews ALL

We had a mostly good stay. As with many hotel chains the experience is somewhat impersonal with no real interaction with staff. A good clean large room with good bathroom facilities. It would be nice to have toilet paper at a 4* hotel that was not so closely related to sandpaper. I did have an issue with my booking in that my original email was ignored until I translated it into German and then I got an immediate response, I would suggest if I can translate it to send than the same can be done on receipt. .

Dear Mr. k., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive review, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager
Customer review rating 2.5/5

Johan Families - 21/09/2021 Confirmed reviews ALL

excellent location, hotel a bit dated but well maintained. I reserved via the Accor app for a combined offer (including breakfast and internet). Unfortunately, by oversight I indicated it was for one person (myself) and I was accompanied by my son. Upon arrival, the staff put me on a higher rate and at checkout I was surprised about the bill. The staff was not convincing in explaining the difference (part might have been due to language problems) and proposed to reimburse me 14 eur cash for the parking. I still think I overpaid and the service was far below the standard of courtesy I am used from Accor. Overall I left unsatisfied and I hope that this is a one off event at an Accor hotel.

Dear Mr. V., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your review, the nice feedback on the location, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager

Well located - yes but not good stay

Customer review rating 3.0/5

Hatem Business - 19/09/2021 Confirmed reviews ALL

Tye hotel is considered 4 stars However, no fitness center, sauna or pool No tea/coffee corner in rooms No free water provided No amenities ( Shampoo, conditioner, shower gel ) only one cheap gel for hair and body which is illogical! I have to ask for slippers, clothes iron ss they are not in room by default I have stayed at many many 3, 4 and 5 stars hotels I believe This Hotel should be in 3 stars category..

Dear Mr. H., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Trier Porta Nigra. At Mercure, we strive to provide a very good service experience for every customer; therefore your feedback is very important to us. We regret that your experience with our hotel and the facilities did not completely meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Anja Ahnen General Manager

Great location

Customer review rating 4.5/5

Lee Friends - 27/08/2021 Confirmed reviews ALL

The stay was great. I really have nothing to complain about. Would have been nice to have in room coffee ☕ other than that this hotel has everything you need to have a great trip to Trier.

Dear Mr. B., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Anja Ahnen General Manager

Lovely stay

Customer review rating 4.0/5

D. J. Families - 22/08/2021 Confirmed reviews ALL

Everything was perfect as usual. The hotel was spotless and the staff are amazing, they really couldn’t do any more to help with any queries.The reception staff and the 2 ladies in the bar are a real asset to the hotel. We only had one issue and that was the waiter in the bar. We thought he could be a bit more friendly. He was quite rude to our son for eating his McDonalds at the table out front of the hotel while we were finishing our drinks. The restaurant was closed at this stage, it was around 11 pm, so we didn’t see a problem with it. If it is not permitted, a quiet word would suffice, rather than telling him off quite loudly in front of the other guests. This would not stop us from returning to the hotel as we absolutely love it.

Dear Ms. J., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the behaviour of the barkeeper. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager
Customer review rating 4.0/5

Anonymous Couples - 17/08/2021 Confirmed reviews ALL

Beautiful view at the Porte Negra Room is not big but good enough Parkplatz next to the hotel At busy street but windows are well isolated

Dear Mr. V., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Anja Ahnen General Manager

Well located ,clean, good breakfast and well organized with covid in mind.

Customer review rating 4.5/5

Pierre M. Couples - 24/07/2021 Confirmed reviews ALL

pleasant stay in current covid environment

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Good location, excellent view of Porta Nigra

Customer review rating 3.5/5

B. Couples - 18/07/2021 Confirmed reviews ALL

Room was comfortable, perfect size. We opted for room with a view of Porta Nigra - well worth the extra. Easy access to historic altstadt and restaurants. Parking within hotel premises was convenient as we checked in fairly late. EU 14/day for in and out access throughout the stay worthwhile in my opinion. Did not opt for breakfast as we planned on heading out early most days. Shower area was good sized. However the half partition could not prevent water from spilling out on to bathroom floor when I had to wash my hair. We did have some bizarre occurrences during our stay. My husband got locked into a stairwell one morning and had to call me to get someone to let him out. He had walked into a door someone was just coming out of thinking he could just take the stairs down from first floor instead of waiting for an elevator. The person who walked out made no attempt to prevent my husband from going in as should have been done for a door which cannot be opened from inside without a key. On the day before we left, someone opened the door of our room with a key card and walked in while my husband was there. We were not expecting room service since Hotel staff had already clarified that they will not be doing that unless we requested it. Person who entered was wearing a facemask (like everyone in COVID times), a jacket with the hood still covering the face and carried a backpack. He saw my husband muttered something and walked out. My husband went down to enquire who was given the key to our room and got the key card re-coded. He saw the same guy hanging out by the elevator on the way back to the room. Guess it partly explained why the front door was ocassionally locked even during day time.

Dear Ms. B., I am very pleased that you took the time to review your visit with us at Mercure Hotel Trier Porta Nigra. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Anja Ahnen General Manager

Excellent location.

Customer review rating 4.0/5

Jon Families - 09/07/2021 Confirmed reviews ALL

We ( 2 Adults and one 8yo.) had a nice two night stay at the hotel. Did not have any food so cannot rate that. Parking was reasonable and the location can't be beat. We had a room with direct view of the Roman Gates it was amazing. Would stay there again.

Dear Mr. K., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Trier Porta Nigra. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and your room in particular. Our guests deserve the best. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Good location, nice staff

Customer review rating 5.0/5

R. Business - 10/06/2021 Confirmed reviews ALL

the staff are very helpful

Clean, well located hotel for a good stay

Customer review rating 4.5/5

L. P. Couples - 07/06/2021 Confirmed reviews ALL

Check in and parking were a breeze. Our view of the Porta Nigra and Trier were terrific. I was surprised that there was only one pillow per person and no shampoo or body wash, but that was fine. I slept great. The room was clean and quiet.

Dear Mrs. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your team from Mercure Hotel Trier Porta Nigra

hotel in a good position

TripAdvisor rating 4.0/5

781willi Business - 10/08/2020 TripAdvisor review

The hotel is directly in front of the porta nigra. Easy to reach also the city center with all the shops and caffees.Rooms are good. Breadfast too. Parking space is unfortunately very expensive.The bar opens unfortunately only in the evening 5pm.

Don't bother with breakfast

TripAdvisor rating 3.0/5

Robert H 28/07/2020 TripAdvisor review

The staff where very nice and helpful at the front desk and the hotel was clean. It is also in an excellent location. My negative comment is about breakfast. I asked what the breakfast was like since it is during COVID and was told it would be a full buffet. It was dry scrambled eggs, so kind a sausage and beans. The bread and croissants where are dry and stale. I only took breakfast as I wanted to get up early and eat before cycling for the day and this was terrible.

Very good hotel ogkind service

TripAdvisor rating 4.0/5

teacherDK 24/07/2020 TripAdvisor review

This is a very fine hotel. Very helpful persons at the reception. The room was fine and clean, ours overloking the Porta Nigra. Breakfast was fine and the restaurant spacious. The bar was open from 5o'clock and it is possibly to sit outside and enjoy af good german beer. It seems like it was build in the 1970'ies when you looked at the breakfast-restaurant and the broad staircase from the reception. The bathroom was also Accor-classic, which gave us a lot of space to put out things and everything worked fine and was very clean, which felt good and safe in covid-19-times

Unfriendly staff at reception, not paying attention

TripAdvisor rating 1.0/5

AbataSmith Couples - 02/01/2020 TripAdvisor review

We booked a room with a view on the Porta Nigra. These rooms are more expensive but we thought it would be worth it. When we checked in and went to the room, we realised that we got a room with a 'view' but on the carpark at the back of the hotel. As we cannot imagine that the booking systems used by Mercure do not indicate the type of room their guests are booking, we assume that the very unfriendly receptionist was not paying attention or worse ... tried to cheat. Our very positive impression we got at the Mercure in Koblenz the night before, changed completely to a very negative one of Mercure and Accor in general.

I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within the reservations department including the check-in procedures. Sorry to also learn that the behaviour of the staff at reception was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Anja Ahnen General Manager

nice hotel

TripAdvisor rating 4.0/5

799eric Couples - 23/09/2019 TripAdvisor review

Rooms clean and recently renovated. Staff were very friendly and helpful but I had asked for a room suitable for disability and ended up with a room at the far end of the 5th floor = not good in event of emergency.

Thank you so much for the positive review and the nice remarks especially on the staff! I will also thank you for the suggestions on improvement regarding the room. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Great place to stay in Trier...

TripAdvisor rating 5.0/5

Ncas Couples - 30/06/2019 TripAdvisor review

Great Mercure hotel from Accor group... we had superior double on 5th floor with view of Porta Nigra - well worth the extra! Very efficient and quiet A/C which was absolutely necessary when the temp was 36deg outside. Nice breakfast but pricey at E16.. Car parking was E13 per night but was right below the hotel and well lit and easy access.

Thank you so much for the excellent rating and the great feedback. We are very pleased that you enjoyed our services and your overall stay with us. Regarding the cost for our breakfast buffet, I would like to explain that it is based on our high standards which include quality ingredients, fresh products, and a variety of food items - an offering that is appreciated and expected by a majority of our guests. I would like to ask you for understanding. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Anja Ahnen General Manager

Good views and excellent food

TripAdvisor rating 4.0/5

Douglas A Couples - 28/05/2019 TripAdvisor review

Hotel overlooking the Porta Nigra was convenient to the town (just across the road) and railway station. The room was a little tired but still good value for money, and the restaurant food was consistently very enjoyable.

Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly and are delighted that you really enjoyed your stay with us and the restaurant food in particular. We hope to welcome you as our guest soon again. Best regards, Anja Ahnen General Manager

Nice Stay

TripAdvisor rating 4.0/5

MikeK2579 Couples - 06/05/2019 TripAdvisor review

Reception staff were very friendly and the Hotel is well positioned being only a short walk into the main shopping area. We did have a little problem or the Hotel did as we received a phone call asking us to move rooms as there was a problem with ours. as we were miles away driving the Hotel staff moved all our belongings to the next room and left us with a bottle of wine and chocolates. The only thing we did struggle with was getting the temperature right in the room for comfortable sleeping, it always seemed too hot for us but we should of probably asked for help. all in all a very pleasant stay in a lovely city.

Thank you very much for the positive review. It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Anja Ahnen General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in trier