Sofitel Wroclaw Old Town Hotel 5 stars

As usual everybody is making it an excellent experience. Thx a lot for the surprise at arrival ;-)

Had a great, very comfortable stay. Room was very clean, good layout with a really comfortable bed. The staff are very friendly and efficient. The breakfast choice is amazing, with something for everyone. Will absolutely stay here again when visiting Wroclaw. The location is great, being right next to the square.

The customer service was exceptional as usual! A special thanks to Krzysztof for arranging my travel plans for me. Oustanding support as always. Can't wait to stay at the Wroclaw Sofitel again.

From the welcome to departure without a single problem.

It was my 3rd or 4th stay in the hotel. Generally sofitel has always been very comfortable and this time as usual I was taken very good care of. The room was big and very good. I had also taken breakfast during my stay and somehow I feel that the breakfast menu can be improved. I think the offerings are the same from last many years and has not changed at all. Please give it a thought.

Another good stay in Sofitel. Everything on the stable, high standard- service, room, atmosphere and... smell of the hotel. This time I decided to go to the gym- it is well equipped as well as spa centre with saunas and jacuzzi. Everything is included- so it's a good opportunity for busy people to train and relax.

시설 good, amenity good, spa available at the top floor, no sign of bugs, cute breakfast hall & delicious food. ONE THING: THERE WAS NO HOT WATER

It was as usual good service, easy to check-in and check-out. Comfortable beds.

Everything was good except no hot water first day and again on last day.

I was horrified that my reservation company, American Express Global Travel told me there was no way to modify my booking and I would need to forfeit the week of expense and make an additional reservation despite being over 2 weeks in advance of the check-in date. I was able to rebook only after involving the administrative assistant at my local plant. I have been sure to advise those around me and at the booking company that they may want to reconsider the preferred status of Sofitel.

Very friendly and helpful staff. Nice and clean rooms with a small personal touch to great the guest. There were sweets and a small teddy for my daughter waiting in the room on arrival. Tasty breakfast is a bonus too. Will definitely stay there again. Great job and keep it up.

Experience was short, reason of the stay was flight cancellation and early wakeup at 3 Am. However it was good.

Excellent service, wonderful breakfast, clean and well kept rooms. What else can one ask for!

The room was fine, the bed was not the most comfortable. The environment is excellent, the facilities good. Service in the restaurant was variable, first night it was excellent, the second night not so much.

As mentioned above, it was nice, but could have been better. When booking, my card didn't go though, so I've immediately wanted to contact the hotel to check. I was calling 6 times for 2 days and nobody picked up. Then I contacted the reservation center, where the person didn't even understand my request, which I had to reexplain several times. Finally I dropped an email to the hotel and there it got much better. Upon arrival, the reception staff was very reserved, I am used to much nicer/warm welcome at Accor Hotels. The room was nice. We wanted to go to the wellness center, but there was too little information on how it works. In the end when we tried, it was very nice, except there were some empty plastic bottles laying around which could have been cleaned, as we were alone in there and before there was just one person. Excellent breakfast, kudos for that, however order from the room service was quite a failure. The meal looked very sad, as if it was from a cheap take away. At the checkout, the reception staff was again quite cold..