Pullman London St Pancras 4 stars

Customer review rating (ALL Rating) 4.6/5 3,985 reviews

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Pullman London St Pancras - Image 1
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100 - 110 Euston Road, NW1 2AJ LONDON, United Kingdom

Description

Hotel extras

  • A few moments away from King's Cross, St. Pancras (Eurostar) and Euston Station

  • Award-winning GA KingsX Bar & Restaurant. Vibrant and stylish.

  • Modern guest rooms and 13 disabled accessible rooms

  • 17 flexible state-of-the-art event spaces to cater for all needs

  • Gym Facilities open 24/7 and Sauna from 6:00am to 11:00pm

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Hotel location

Pullman London St Pancras

100 - 110 Euston Road
NW1 2AJ LONDON
United Kingdom

GPS:51.52851, -0.127689

Telephone

Access and transport

Hotel services

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On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GA KINGSX

GA KingsX combines both glamour culture and the contemporary modern era mixed with Londons vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

Our guest reviews

Our guest reviews

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ALL Rating  4.6/5  3,985 reviews

TripAdvisor Rating  4.5/5  6,107 reviews

Certificate of excellence 2024

Disappointing Stay

TripAdvisor rating 1.0/5

eddied372 TripAdvisor review

Disappointing Stay – Not Worth the Hype I’ve stayed London many times for both business and leisure (lived there for 3years so know the ropes) but this experience ranks among the worst. We stayed in Room 421, which unfortunately was plagued by a constant, deafening noise—something that sounded like a jet engine just outside the window. I’m not sure if it was the hotel’s air conditioning system or another external unit, but it ran loudly from 10 PM until midnight, then started up again at 2 AM. With a 6 AM train to catch to Paris, it made for a very frustrating and sleepless night. As for the “deluxe” room—I’ll let the photos speak for themselves. The term feels misleading. Highlights included a bizarrely long and impractical shelf, no wall art whatsoever, and an extra bed awkwardly squeezed into the doorway. The hotel’s proximity to the station may seem convenient, but in this case, it doesn’t make up for the lack of comfort or quality. Pullman is supposed to be one of Accor’s premium brands, but sadly, this location does not live up to that standard. I would strongly recommend looking elsewhere.

The room was meh, the bar was fab!

TripAdvisor rating 3.0/5

TheDocker33 Couples - TripAdvisor review

I’m not sure what’s worse, knowing that the price of our room here is only marginally more expensive as the Premier Inn across the road, such are the vagaries of the dreadful capitalist nightmare of Dynamic Pricing. Whoever thought that one up should be sent to a detention centre in El Salvador. I’m sure the TV in a Premier Inn room works better than the one in ours. We’re of that age when spend that much more time actually in a hotel room than when we were younger and out trying to get some. We are in 331, next to a (service) lift. Can be a bit noisy with that lift. What was wonderful about the Pullman was the bar. The staff in there positively shine, were friendly and we had a cheeky giggle in just the one order we made before going out to eat. I think, next time I’m in town, I’d like to pop in there for the ambience and shiny bar staff.

Dear @TheDocker33, Thank you for sharing your recent experience at Pullman London St Pancras. I am glad to hear you enjoyed our GA KingsX bar and the friendly service provided by our team—it truly means a lot to us. I am, however, sorry to learn that the room did not meet expectations and I apologize for any inconvenience caused. Please rest assured I will follow up with the team to ensure we review the points you have raised. Should you choose to stay with us again, we would be happy to assist with your booking to help ensure an excellent experience from start to finish. Kind regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Happy Staff = Happy Guests (no need to join MENSA to realise that)

TripAdvisor rating 5.0/5

Mal A TripAdvisor review

We just spent a relaxing couple of days at the hotel in a lovely comfortable room (the delux room with king size bed). We also used the GA KINGSX bar and restaurant, which has an excellent vibe (applause for the design team). What stood out the most though was the quality of the staffs interaction with us, from start to finish they couldnt have been more helpful. Hard to single out one particular member but Sophie on reception set the standard from the offset (thanks Sophie, you were great!). The breakfast, whilst "OK" wasn't outstanding enough to warrant the £26 pp price tag so I would consider trying elsewere. Other than that no negatives for me. As I said, the room and bed was comfortable. We had a room at the back on the 11th floor overlooking the British Library which was quiet and made for a good nights sleep, so I would recommend that if you are a light sleeper like me wife :-) Soooo... Would I go back again? Absolutely! (but up the game on the breakfast :-) )

Dear @Mal_Allerton, Thank you so much for taking the time to share such a kind and thoughtful review! I am delighted that you enjoyed the comfort of our Deluxe rooms, as well as the design and atmosphere of our restaurant. It also means a great deal to hear how much you appreciated the team’s service throughout your stay. I believe you meant Sonia at reception, and I am sure she will be so pleased to know she made such a great impression from the start — I will be sure to pass on your compliments to her and the rest of the team. Thank you as well for your honest feedback about breakfast. While we do receive many positive comments, we understand it may not be to everyone’s taste, and I will certainly share your thoughts with the team for further review. It was a real pleasure to have you with us, and I truly hope to welcome you back again for another enjoyable stay! Warm regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Inconsistent service

Customer review rating 2.0/5

Davidd Families - Confirmed reviews ALL

First 2 nights were smooth. 3rd night was problematic: I showed the Accor Plus virtual membership card at the hotel restaurant after dinner & the server said it was not accepted & that the discount is only for employees? tried to enter my room at 1150 am to get my bags before going to catch the Eurostar. the card did not work. took 3 tries to get a card that worked. 15 mins delayed

Perfect location for us

Customer review rating 5.0/5

Valerie C. Families - Confirmed reviews ALL

Our second stay here and it won’t be the last

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Other web-users rate our hotel

  • 2,093 reviews 9.7/10 Location
  • 2,684 reviews 7.6/10 Room
  • 2,660 reviews 9.1/10 Service
  • 43 reviews 6.5/10 WiFi
  • 1,135 reviews 9.2/10 Breakfast
  • 738 reviews 8.7/10 Food
  • 735 reviews 8.1/10 Cleanliness
  • 355 reviews 4.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.