Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 3,182 reviews

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Novotel Queenstown Lakeside - Image 1
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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,182 reviews

TripAdvisor Rating  4.2/5  4,005 reviews

Customer review rating 1.0/5

Judith M. Couples - Confirmed reviews ALL

Room was dated carpet grubby as anything other areas including dining hotel not much better and very cold in other open areas. Time to update your hotel and heat it better

Customer review rating 1.5/5

Tracy J. Couples - Confirmed reviews ALL

The rooms are getting very old and run down. The cleaners did a terrible job, they didn't wash the cups or spoons or clean out the bathroom. just made the bed and changed the towels.

Customer review rating 2.5/5

Nevin W. Couples - Confirmed reviews ALL

The hotel is showing its age, while the room is okay, the bathroom is tired – and the bath is too shallow... get rid of it! Beds were comfortable and the staff were very friendly and welcoming.We chose the room because it was advertised as having a balcony... true, it did, however, it was 50cm and had no furniture. Parking was $50/night too. Would stay elsewhere in the future as the hotel didn't seem worth the money.

Customer review rating 1.0/5

Vincent C. Business - Confirmed reviews ALL

water boiler not working, coffee maker not working, air cont units noisy and the entire building smell curry.

Some direction would be good - where do we find breakfast?

TripAdvisor rating 4.0/5

Sue W TripAdvisor review

This hotel is certainly in a great location so close to the town and amenities. There are a few things that I feel could be improved, however. A compendium in the room would be handy for those of us that don't necessary do the QR Code thing. Not sure if there would be anything much we could access that way anyway. Just some information about what time breakfast started and ended and where to find it would be nice. Most hotels we have stayed at have posters in the lifts saying where to find breakfast or the bar, but there was none. Nowhere in the building was there any information about where the breakfast was held, which would have been helpful. Also, we came back from a bit of a night out and hoped to get a nightcap from the bar. It closed at 10.00pm. Surely it would be possible to offer more of a bar service for guests to partake of a nightcap at the end of an evening? The staff were helpful and friendly and we have no complaints about the service. The breakfast buffet was extensive and we were very impressed. We would certainly stay here again.

Dear SueW238, Thank you so much for your 4-star rating! We're delighted to hear that you enjoyed your overall experience at Novotel Queenstown Lakeside. We truly appreciate your feedback—it helps us improve. I'm happy to let you know that, based on your comments, we’ve now made breakfast timings clearly visible in the public areas of the hotel for our guests’ convenience. Regarding the QR code and compendiums, we understand your perspective. As part of our commitment to sustainability, we’ve transitioned away from printed materials in line with our brand’s environmental goals. Additionally, our Food & Beverage Manager is currently reviewing the bar’s closing hours in response to your suggestion. Thanks again for sharing your thoughts, and we hope to welcome you back again soon!

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Other web-users rate our hotel

  • 2,102 reviews 9.3/10 Location
  • 1,950 reviews 6.1/10 Room
  • 1,963 reviews 8.9/10 Service
  • 22 reviews 5.9/10 WiFi
  • 744 reviews 5.5/10 Comfort
  • 559 reviews 3.3/10 Vibe
  • 558 reviews 5/10 Amenities
  • 544 reviews 6.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.