Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 4,283 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,283 reviews

TripAdvisor Rating  4.0/5  3,964 reviews

Certificate of excellence 2023

Greatly Disappointed, Poor Management

TripAdvisor rating 1.0/5

Curiosity68500397874 TripAdvisor review

Avoid this hotel at all costs. They will charge you for food or services you have not availed of. I filed a complaint to the NZ Commerce Commission as a breach of the NZ Fair Trading Law. The old outdated and run-down rooms, facilities, and halls are not worth the money you paid for. This is the result of poor management. When you complain, nothing happens. This organisation has a bad culture that is unsuited to the business climate in New Zealand. If you or a family member ended up being the next victim, it would be unfortunate. Very outrageous conduct by management and staff.

very good location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

It was a good location. But I expected to get the view of the lake when I wake up but we got the room with view of the trees. But it was still OK. But what I didnt like was - I can smell somebody SMOKING somewhere in the hotel. My allergies got worse.

Fantastic location

Customer review rating 5.0/5

Karen C. Families - Confirmed reviews ALL

3 nights in this perfectly located hotel on the lake in Queenstown. We were warmly greeted by check in staff, in fact all staff we came across were very friendly and helpful. Our room was great, couldn't have asked for a better location.

Customer review rating 4.0/5

Himank J. Families - Confirmed reviews ALL

Stayed at the Alpine facing room. Room stay was good however I was travelling with an infant and felt staff could have been more helpful with my requirements.

Great staff great location. Scalding showers and groups of people slamming doors all night.

TripAdvisor rating 2.0/5

Simon B TripAdvisor review

Had problems. Was promise email by Claire at reception but no email received after 2 weeks. The hotel also have deals with lots of group operators and therefor these groups will be banging on your door all all times of the evening when they get the wrong room number.

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Other web-users rate our hotel

  • 2,288 reviews 9.3/10 Location
  • 2,326 reviews 5.9/10 Room
  • 2,308 reviews 8.8/10 Service
  • 29 reviews 4.6/10 WiFi
  • 873 reviews 5.2/10 Comfort
  • 733 reviews 5.8/10 Cleanliness
  • 617 reviews 7.4/10 Breakfast
  • 609 reviews 4.6/10 Amenities

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