Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 4,472 reviews

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ALLSAFE approved hotel

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
New Zealand

GPS:-45.033729, 168.661759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,472 reviews

TripAdvisor Rating  4.0/5  3,944 reviews

Certificate of excellence 2023

Location Location Location

TripAdvisor rating 4.0/5

DanC296 Couples - TripAdvisor review

Had the good fortune of staying here as part of an extended NZ cycling tour. Its proximity to Queenstown CBD and a large public park/gardens was fantastic. You most likely won’t need a car if you stay here as all in town activities are an easy walk. Hotel was very well staffed. It also had an excursion team (concierge desk) to help you navigate the wide variety of day trips you can book Versus other hotels I stayed in during my NZ trip, this one was on the large side. Neither quiet or intimate. Rooms and bed were comfortable. Ours opened onto the courtyard, providing fresh air. Breakfast was average, more like a mass feeding. Still, I’m impressed by the staff’s handling of so many patrons Well managed

We stayed five days and it was great

TripAdvisor rating 5.0/5

Matthew S Couples - TripAdvisor review

Prior to our five night stay I noted some really negative reviews. Our experience was entirely positive. Great front desk, house keeping and concierge. No problem with lifts or drinking water. You pay for valet parking but all parking in this area is expensive - I also tried the Wilson public parking and it turned out more expensive! The location is perfect. Our room (434) in the Horne wing was quiet with a decent view of the hills. Everything worked well in the room. There is a guest laundromat which is fair priced and a great blessing as we are on a long trip. It is true that some of the floor, walls and fittings are a little worn but really not a big issue at all. Did not try the breakfast or dinner as there are really great options nearby with lake views. Thanks to everyone for a great stay, would definitely stay again.

Well Located excellent staff and service

Customer review rating 4.0/5

David C. Couples - Confirmed reviews ALL

I was paticularly impressed with everyone we had to deal wih from the front desk,restraunt to the housekeeping. They were friendly and polite as well as helpful. A real credit to the management. The Laundry was allso excellent as we were still travelling for another 2 weeks so washing cloths was a plus.

Dear David, Thank you for your kind words and for taking the time to review us. We are thrilled that you enjoyed your experience at Novotel Queenstown Lakeside and that our staff was helpful and friendly. We strive to ensure our guests have all they need during their stay, so we are delighted that the laundry service was useful during your trip. At Novotel Queenstown Lakeside, we take great pride in offering a memorable experience with exceptional service. It is wonderful to hear that this was achieved during your stay with us. Thank you once again and we hope to see you again soon. Sincerely, Novotel Queenstown Lakeside Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Relaxing friendly staff always makes it nice

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The lift being out of order was definitely a negative. It would have been good to have been able to order my breakfast to my room, rather than have to eat at the buffet. Also, it would have been great to have some cutlery in the room. Otherwise, the hotel was well located. Staff were great and helpful.

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Other web-users rate our hotel

  • 2,171 reviews 9.3/10 Location
  • 2,256 reviews 6.1/10 Room
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  • 853 reviews 5.7/10 Comfort
  • 713 reviews 6.2/10 Cleanliness
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  • 559 reviews 4.2/10 Amenities

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