Novotel Monte Carlo

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Novotel Monte Carlo 3 stars

Customer review rating (ALL Rating) 4.4/5 2,234 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 3 minutes' walk from the SNCF train station

  • An ideal spot for discovering Monaco with Place du Casino & Prince’s Palace

  • Restaurant inspired by global Riviera style and weekly brunch

  • Secure, paid public parking (Roqueville Parking Lot Level D)

  • Our hotel has the ALLSAFE cleanliness & prevention label by Bureau Veritas.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Monte Carlo

16 Bld Princesse Charlotte
98000 MONACO
Monaco

  • Compagnie des Autobus de Monaco:  2, 4, 5 Roqueville

  • By plane

    HELIPORT MONACO At 2km / 1 miles

  • By plane

    NICE COTE D'AZUR At 25km / 16 miles

  • By train

    GARE SNCF At 0km / 0 miles

GPS:43.739239, 7.421961

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Azzurra Kitchen

Welcome to Azzurra Kitchen, for business or private lunches, outdoor meals or a bite with friends. The dishes, prepared with local produce, will make you feel like you're on the Riviera.

Our accommodation(s)

Spacious and contemporary, the Novotel room is a truly living space that meets all your needs. The rooms are all air-conditioned and equipped with LIVE N DREAM beds and flat-screen TVs. Enjoy a VIP reception by reserving a Junior Suite: more space, located on the upper floors and offering a clear view of the harbor, the Prince's Palace and the Mediterranean Sea.

Our guest reviews

Our guest reviews for
Novotel Monte Carlo

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,234 reviews

TripAdvisor Rating  4.0/5  2,795 reviews

Customer review rating 1.5/5

Ian G. Friends - Confirmed reviews ALL

Very average room, felt tired, over priced

Good stary and located

Customer review rating 4.0/5

Marius Business - Confirmed reviews ALL

Friendly staff

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Novotel Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Yepes Reservation Supervisor.

Close to the train station.

Customer review rating 3.0/5

Anonymous Friends - Confirmed reviews ALL

Booked hotel as I had stayed here previously and advertised AC. Advertising it and having it actually ON are two completely different things. It was very warm outside and in the room as well. Other than that, the bed and sheets were comfortable, breakfast was good and customer service was ok.

Well located, excellent stay

Customer review rating 5.0/5

Mrs S. P. Families - Confirmed reviews ALL

The hotel is bright and contemporary. It is situated close to the main attractions I.E. Casino etc. The staff were all welcoming and very polite and friendly. The room was so comfortable. Loved the idea of the toilet being separate from the bathroom. I will definitely recommend to my family and friends.

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Novotel Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Yepes Resevations Supervisor.

Disappointing

Customer review rating 0.5/5

Tim Couples - Confirmed reviews ALL

Very disappointing stay, resulting in cancellation of the remainder of the nights only minutes after getting to the room. Hugely under expectation looking at price, and location, and presentation on Web site

Very noisy and dusty, bad breakfast

Customer review rating 2.5/5

Darren A. Business - Confirmed reviews ALL

I stayed in room 442. It was on the main road. You couldn't open the window as it was too noisy and dusty. The breakfast was not a proper buffet style, they stated that due to COVID it couldn't be. Everything was in little pots. The coffee was also bad! Lunch was then buffet style, very confusing! Although the staff were friendly and professional there are nicer hotels to stay at for half the price. Room service menu was also appalling.

Lovely Room, ambience of communal areas and staff really lovely and helpful

Customer review rating 5.0/5

Joanne T. Couples - Confirmed reviews ALL

A great overall experience

Dear Mrs.T., We very much appreciate your comments regarding your stay at the Novotel Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Yepes Reservation Supervisor.

Average

Customer review rating 3.0/5

Andres M. D. Business - Confirmed reviews ALL

Well located

perfect location for our attendance at the FE race

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

fast, efficient staff and friendly.

Dear JF T., We very much appreciate your comments regarding your stay at the Novotel Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Yepes Reservation Supervisor

Good stay

Customer review rating 4.5/5

Richard Friends - Confirmed reviews ALL

Friendly helpful staff. Extremely clean areas all over hotel. Staff maintaining covid measures such as mask wearing.

Dear Richard S., We very much appreciate your comments regarding your stay at the Novotel Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Yepes Reservation Supervisor

Everything to make it great… but not yet

Customer review rating 2.0/5

J. Solo - Confirmed reviews ALL

The location and accessibility of the hotel are perfect. The entrance is pleasant and everything is rather new and clean. Decoration could be more sophisticated. Team at entrance was welcoming, efficient and friendly. The main issue was the room. Everything was clean and modern. However the bed was small for the price and, more importantly, the air on just did not work at all and the windows did not open. It was room 722. It was so so hot. I was too tired to complain and ask for another room, maybe I should have as I could not sleep until 3.00 am. Also there was no more shampoo in the dispenser and I had to use the soap. For breakfast, it had nice setting and was well presented, the staff was super friendly, but it was nothing more than a Ibis style than what you would expect for a Novotel. Only meat and cheese and no salmon or other alternative to go with the eggs. It all felt too industrial and lacking any imagination or health consciousness. For a 270 euros a night stay, for Monaco, I felt it was disappointing. The Columbus offers a much better ratio quality-price for example.

Dear Vincent J., Thank you for taking the time to tell us about your experience at the Novotel Monte-Carlo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our breakfast will be totally revamped in the coming weeks and I hope you will see a major change when you next stay with us. With regards to the toiletries, I have reminded my housekeeping team to pay extra attention to the level left in the containers and to also ensure the A/C is checked daily.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillaume Rapin

I like it

Customer review rating 4.0/5

Yazan Solo - Confirmed reviews ALL

The staff was helpful and the location was very good but the outside need to be heated

Dear Yazan Z., We very much appreciate your comments regarding your stay at the Novotel Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Yepes Reservation Supervisor.

Very nice hotel convenient location and friendly staff

Customer review rating 4.5/5

Brandon Couples - Confirmed reviews ALL

The hotel was close to the rail station (within 2 blocks) and the rooms were clean and roomy. Dinner and breakfast was well done and the hotel was modern and clean. Staff was friendly and helpful.

Dear Brandon, We very much appreciate your comments regarding your stay at the Novotel Monte-Carlo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Diana Yepes Reservation Supervisor.

well located, but bad laundry service

Customer review rating 2.5/5

Tv Business - Confirmed reviews ALL

laundry lost one of my item I reported to the reception, but i have not heard any answer, apologies, action, etc

Good Stay

Customer review rating 4.0/5

Phil Business - Confirmed reviews ALL

The accommodation was very nice, clean and modern. The hotel was good generally, the breakfast could have been better in my opinion. Not a lot of choice being honest. Also the gym was very small not very well equipped and with hour slots to accommodate cleaning very tight to achieve a good workout.

Dear Phillip, Thank you for taking the time to tell us about your experience at the Novotel Monte-Carlo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Yepes Reservation Supervisor

Great view, terrible room and service.

TripAdvisor rating 1.0/5

Sightseer64683001558 TripAdvisor review

12:00 check-in turned into a 14:10 check-in as room was unavailable. Went downstairs to the restaurant to get some drinks on an outside table as it was a hot day. The restaurant maitre d' turned us away however stating that it was restaurant service only. When we did finally get the key to our suite (suite 1123) we found one issue after another. The wooden floor lamp in the main salon was visibly broken and battered (very shabby) One of the pillowcases had a disgusting yellow stain on it. The rug on the floor was heavily stained in many places. The Google Chromecast unit in the main salon did not work (the one in the bedroom did) There was a faeces stain on the main toilet seat. There was also no shower gel in the dispenser within the shower. During the evening we had children playing 'knock and run' on our door. The mattress topper on the main bed didn't fit and was significantly smaller than the actual mattress. The list goes on. Overall one of the worst hotel experiences we've ever had.

Good CITY hotel

TripAdvisor rating 4.0/5

LeoP951 Business - TripAdvisor review

Nice hotel. I am always staying there while I am in Monaco. Comfortable, good location service is professional. Rooms are enough big and comfortable. Cleanliness of the hotel is high leveled. Menu in restaurant is also not bad

Friendly staff, dirty property.

TripAdvisor rating 1.0/5

jheelein Business - TripAdvisor review

Great staff, but the rooms are dirty A.F. and the dining areas were not properly maintained (too much of that "sudiste" attitude). Still fighting to unlock my 370 EUR deposit, even after being charged AND debited for the full amount of my stay. UNBELIEVABLE. The only thing they have to do is signal it to their bank so that they unlock it and they refuse to do so, arguing that all is well at their end. Guess what: IT'S NOT! The amount is still BLOCKED! Total lack of professionalism, empathy, service and common sense. I wrote several emails, I've only received a phone call this morning to tell me I'm basically wrong. WHAT THE HELL ?!?!? I shared all the pdf of the transactions from my account for the local management to check and still, nothing's happening! Not even an email to update!!! Where did the general manager find his hospitality degree??? In a candy jar???? That property is a joke and an insult to the entire hospitality industry.

More a moneymachine then a guest

TripAdvisor rating 2.0/5

Susanne B Solo travel - TripAdvisor review

Tried to push me into every kind of additional services. They charges me for a 4 kilo and 17 year old dog who only wanted to sleep 20 Euros per night for nothing, Noise from the construction site at 8 am on a holiday, the gym low level

Quick stay enjoyable

TripAdvisor rating 4.0/5

norliange Solo travel - TripAdvisor review

The most important for me is clean and quiet. The moment I arrived the people were efficient and I was able to go straight to my room. I knew the room so no surprise for me. The TV is nice and big and the bathroom is nice and clean. All good.

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