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Novotel World Trade Centre Dubai Hotel 4 stars

Customer review rating 4.3/5 8,171 reviews

ALLSAFE approved hotel

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Novotel World Trade Centre Dubai
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+ 21 Services

Hotel extras

  • Direct access to Dubai World Trade Centre

  • Free WIFI

  • Complimentary shuttle to major malls and beach

  • Walking distance to World Trade Centre Metro

  • Outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel World Trade Centre Dubai

P o Box 9622
Al Mustaqbal Street
PO Box 9622
9622 dubai
united arab emirates

Tel: +97143320000

Fax: (+971)4/3320001

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT INT. At 6km / 3.73 miles

  • By car

    SHEIKH ZAYED ROAD At 0.5km / 0.31 miles

GPS :25.221171, 55.288519

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 412 rooms
    • 6 rooms for people with reduced mobility
    • 345 family rooms
    • 132 connecting rooms
    • 198 non-smoking rooms
    • 13 floors
  • Languages spoken at the hotel
    • Italian
    • Dutch
    • Russian
    • Chinese Mandarin
    • Arabic
    • English
    • Spanish
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Novotel Basement Parking
    • On site
    • 60 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • In Balance Pool by Novotel
    • Outside
    • On site
  • In Balance by Novotel
    • On site
Family
  • Services for children
    • Childrens library
    • Video game area
    • Play area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. 412 newly refurbished rooms are tastefully decorated and fully equipped with the highest quality amenities to offer guests a memorable stay. Opt for the Suite for the spacious living area guaranteed to offer the luxury and comfort for your stay.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 834

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel World Trade Centre Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,171 reviews

TripAdvisor Rating 4.5/5

4,865 reviews

Good stay

Customer review rating 4.5/5

Anonymous Business - 10/10/2021 Confirmed reviews ALL

The breakfast selection was quite good, the swimming pool and gym were nice as well. Hospitality experience on high level.

Dear Valued Guest, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with the breakfast, your gym and swimming pool experience. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central
Customer review rating 3.5/5

Jawad Business - 08/10/2021 Confirmed reviews ALL

Good location, as usual. Well-sized and clean rooms. Surprisingly this time the breakfast experience was bad. Also the internet connection was not good this time.

Dear Jawad, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with the hotel's convenient location and the cleanliness of the rooms. Rest assured your comment regarding the breakfast and WiFi have been well noted and have been shared with the respective teams, in our efforts to better improve on our overall services. We look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good location for World trade Centre Event - otherwise I wouldn't choose it

Customer review rating 3.5/5

Lh Business - 08/10/2021 Confirmed reviews ALL

Quite basic - I wouldn't give it 5 stars.

Dear Valued Guest, We very much appreciate your constructive comments following your stay with us at the Novotel World Trade Centre. Our guest observation is essential to us in our effort to better improve on our overall services. Rest assured your valuable feedback is well received and has been shared with the respective team in our efforts to better improve our overall services. Once again, thank you for sharing your comments and we hope your experience will not deter you from staying with us again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Super well located

Customer review rating 3.0/5

Amer A. Couples - 04/10/2021 Confirmed reviews ALL

Everything is good but the valet parking is very bad pickup and drop the cars takes so long

Dear Amer a., We very much appreciate your constructive comments following your stay with us at the Novotel World Trade Centre. Our guest observation is essential to us in our effort to better improve on our overall services. Rest assured your valuable feedback regarding the valet is well received and has been shared with the respective team in our efforts to better improve our overall services. Once again, thank you for sharing your comments and we hope your experience will not deter you from staying with us again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

location, room size

Customer review rating 4.0/5

Hussam N. Business - 04/10/2021 Confirmed reviews ALL

cool, helpful

Dear Hussam N., It was a pleasure to have you stay with us and we are delighted to know that your overall stay was to your satisfaction. It is always inspiring to receive such positive feedback from a satisfied guest. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Well located

Customer review rating 4.5/5

Ahmed A. Business - 04/10/2021 Confirmed reviews ALL

very perfect service

Dear Ahmed A., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with the hotel's convenient location. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good stay

Customer review rating 5.0/5

Dave C. Business - 01/10/2021 Confirmed reviews ALL

Very well located due to attending SPE exhibition

Dear David c., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with the hotel's convenient location and your overall stay. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good location. Decent hotel

Customer review rating 3.5/5

Harold M. Business - 30/09/2021 Confirmed reviews ALL

Could not get hot water in shower. Lukewarm at best, Bed was good. Wifi was good. Blue Bar was good. Breakfast buffet was fair.

Dear Harold M., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre. We are glad to read that you were pleased with the hotel's convenient location, your experience in Blue Bar as well as the WiFi. Rest assured your valuable feedback regarding the shower is well received and has been shared with the respective team in our efforts to better improve our overall services. Once again, thank you for sharing your comments and we hope your experience will not deter you from staying with us again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good and comfortable stay

Customer review rating 4.0/5

Carl Solo - 30/09/2021 Confirmed reviews ALL

Very clean rooms, very kind people, breakfast to be extended

Dear Carl, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with our team's great hospitality, the hotel's cleanliness and the breakfast. It is always inspiring to receive such positive feedback as this is what endeavor to achieve every day. We look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good Stay

Customer review rating 4.5/5

Sanjay T. Business - 27/09/2021 Confirmed reviews ALL

It was good experience

Dear Sanjay T., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with your overall stay. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Fu nctionality and convenience

Customer review rating 5.0/5

Ibrahim A. Business - 26/09/2021 Confirmed reviews ALL

Good.

Dear Ibrahim, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with the hotel's services and facilities. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central
Customer review rating 4.0/5

Sashi M. Business - 26/09/2021 Confirmed reviews ALL

Over all a good experience ,very helpful staff specially Abdul. I had to get a print of RTPCR and when directed to the business area couldn't operate a particular key in the keyboard , when I approached the reception a gentleman who is most probably indonesian very rudely asked me to step away from the reception and contact the person at thebelldesk Abdul , who was extremely polite and helpful. Other than this event rest of the stay was good. I did inform this person to be more tollerent with guests Regards

Dear Sashi M., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with our team's great hospitality especially that of Abdul and your overall experience. Rest assured we have taken note of your comment concerning one of our team members and have shared it with the Department Head for immediate attention. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Mohsin Yaqoob Cluster Hotel Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Splendid Business & Leisure Experience

TripAdvisor rating 5.0/5

JSB21782 Business - 19/09/2021 TripAdvisor review

First timer at Dubai - front desk people are sweet to extend help. Staffs like Lakhsman on bell desk are supportive. Over all staffs makes this hotel special than other Novotels. Pool Area is the best spent area.

Dear Valued Guest, Thank you for taking the time to share with us your experience regarding your stay at Novotel World Trade Centre. At Novotel, we strive to provide a superior service experience for every customer and we are glad that our associates were able to leave a positive impact during your stay. We have shared your feedback with the team, including Laxman as this will serve as an encouragement to them to continue delivering great services to our valued patrons. We look forward to the next time we get to welcome you back at the hotel. Stay Safe! Kind Regards, Anoop Dhondoo Cluster General Manager

Very Bad room

Customer review rating 1.5/5

Ahmed Business - 18/09/2021 Confirmed reviews ALL

Every day I found a bad thing, AC stop working at night and even after fixed next day it returns to stop working again next day, water pressure in the toilet too much week, even after I changed my room still bad

Dear Ahmed, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre. We understand your stay has not met your expectations and we would like to offer you our sincerest apologies for any inconvenience we may have caused you. Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay and I have shared with the team your comments in our effort to better improve our services in order for us to meet our guest’s expectations. Once again, we appreciate you sharing your concerns with us, and it is our hope you will give us the opportunity to better serve you in the future. Stay Safe! Sincerely yours, Mohsin Yaqoob Cluster Hotel Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good location

Customer review rating 3.5/5

Hosam F. Solo - 17/09/2021 Confirmed reviews ALL

Good stay in general but more flexibility is needed from the front desk staff.

Dear Hosam F., We very much appreciate your constructive comments following your stay with us at the Novotel World Trade Centre. Our guest observation is essential to us in our effort to better improve on our overall services. Rest assured your valuable feedback regarding the stuff is well received and has been shared with the respective team in our efforts to better improve on our breakfast services. Once again, thank you for sharing your comments and look forward to the opportunity of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Excellent Hotel. Excellent Staff.

TripAdvisor rating 5.0/5

Gholamhriahy 14/09/2021 TripAdvisor review

Convenient check-in. Great staff at the reception (Specially Ms. Stephanie). very clean lobby with a convenient shop at the lobby. Great staff at breakfast and restaurants. Clean rooms and great room service. Great pool and sauna facilities . Fast and easy checkout.

Dear Valued Guest, First and foremost, we would like to thank you for choosing Novotel as your hotel of choice during your recent visit. We greatly appreciate you taking the time to leave us a positive review and we are pleased to learn that you are very happy with Stephanie's great hospitality, the breakfast, the cleanliness of the lobby and your overall experience. It is always inspiring to receive such positive feedback from a satisfied guest. We hope that we will have the opportunity to welcome you back in our hotel soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Enjoyable Family Stay

TripAdvisor rating 5.0/5

mohamedg247 12/09/2021 TripAdvisor review

Family had a warm reception and accorded the highest level of customer service. Close proximity of the hotel to key attraction centres was also a plus. The food and room service orders were also great with fast turnaround times.

Dear Valued Guest, First and foremost, we would like to thank you for choosing Novotel as your hotel of choice during your recent visit. We greatly appreciate you taking the time to leave us a positive review and we are pleased to learn that your overall experience was a pleasant one. We are happy that the services of our staff and your overall experience met your expectations. We hope that we will have the opportunity to welcome you back in our hotel soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Great Stay at Novotel, WTC Dubai

TripAdvisor rating 4.0/5

mohamedg247 Business - 13/04/2021 TripAdvisor review

Memorable stay at Novotel. I was particularly impressed with the high level of customer service and ALLSAFE health and safety policy all over the hotel. It was also close proximity to my meeting locations, an additional advantage staying at NOVOTEL WTC Dubai!

Dear Valued Guest, Thank you for taking the time to share with us your experience regarding your stay at Novotel World Trade Centre. At Novotel, we strive to provide a superior service for every customer and we are glad that our associates were able to leave a positive impact during your stay. We have shared your feedback with the team as this will serve as an encouragement to them to continue delivering great services to our valued patrons. We look forward to the next time we get to welcome you back at the hotel. Stay Safe! Kind Regards, Anoop Dhondoo Cluster General Manager

Novotel **** Hotel - a never seen unprofessionalism - just forget it!

TripAdvisor rating 1.0/5

christophe_spring Business - 01/03/2021 TripAdvisor review

I had cancelled my hotel on time - was charged despite confirmation. I had to intervene five times until I received the credit... and this without any apology - I have never experienced such unprofessionalism in the last 30 years.

Dear Valued Guest, Thank you for taking the time to share your comments concerning your stay with us. We are sorry that your experience did not meet your expectations and on behalf of the Hotel Team, we would like to apologize for any inconvenience that was caused. The services we provide play an essential role in making our guests’ visit memorable and although it is not pleasant to hear that we did not meet your expectations, it is vital for us to receive your feedback as it helps us identify areas requiring immediate improvement. Rest assured your comments are well noted and have been addressed with the management team to ensure that measures will be taken to improve our overall services in order to better meet our guest satisfaction. We hope that you will give us the opportunity to better serve you in your future at Novotel World Trade Centre. Stay Safe! Warm Regards, Anoop Dhondoo Cluster General Manager

A fair stay

TripAdvisor rating 3.0/5

ahmed a 29/01/2021 TripAdvisor review

that was my first time to stay in your hotel. the reason of my stay is to upgrade my Accor membership from Gold to Platinum and to give feedback on your hotel in my blog and Instagram page as part of my Accor hotels world tour. the suite that I have stayed in was quite spacious and somehow clean. room amenities were available in place. during check in I was given the safety kit as part of All Safe initiative which is must appreciated. However I have some comments on the following: 1. valet parking system: I had to pay for the valet parking an amount of AED 20 though I am an hotel guest. this is not common in a city like Dubai where all valet parking are for free for hotel guests. furthermore there was no valet boy to bring back the car for me during my check out. so I had to bring the car by myself from the basement and someone has to come to open the gate for me cuz the room door key is not linked to the security gate system. I think hotel management has to look at this and to solve this issue immediately. 2. front desk team: they are not friendly and smiling to the guests, moreover during the check out, I was asked if I had consumed anything from the minibar, though the mini bar is empty due to Covid thing. that was funny to be honest and your team have to be trained on such conversation. 3. room service was the biggest surprise; I called in the morning to order healthy breakfast. the healthy breakfast items are already set in the menu except very few items that I have a choice to choose like tea or coffee or plain / fruity yogurt. the lady on the phone asked me "what do you want to have in the healthy breakfast sir and I will prepare everything for you from the breakfast buffet". I was shocked from her answer and was trying to explain that the healthy breakfast items are already set but she didn't understand until I talked to her supervisor. unfortunately when I got the breakfast It was missing the omlette, then I had to call again to get my omlette. anyhow my experience with the room service was not good and I recommend some training for these people specially that Dubai is very famoud about the level of services provided all over the city.

Dear Valued Guest, We very much appreciate your wonderful review and it is indeed a pleasure to read that overall you had a fair stay and that you with us. Rest assured your comment regarding a certain aspect during your stay is well received and has been shared with the concerned management to further enhance on our guest's experience. Thank you for choosing to stay with us and we look forward to welcoming you again soon. Stay Safe! Warm Regards, Anoop Dhondoo Cluster General Manager

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