Sofitel Bangkok Sukhumvit 5 stars

Customer review rating (ALL Rating) 4.7/5 4,352 reviews

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Sofitel Bangkok Sukhumvit - Image 1
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189 Sukhumvit Road Soi 13-15, Klongtoey Nua Wattana, 10110 BANGKOK, Thailand

Description

Hotel extras

  • Indulge in unique dining experiences at four restaurants in the hotel

  • Experience Thai culture with a touch of French flair.

  • Direct access to BTS Asok and MRT Sukhumvit via skybridge.

  • A luxurious stay in the heart of Bangkok, just steps from premier shopping malls.

  • Spacious rooms for every occasion-ideal for couples, families, and large groups.

Our accommodation(s)

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Hotel location

Sofitel Bangkok Sukhumvit

189 Sukhumvit Road Soi 13-15, Klongtoey Nua Wattana
10110 BANGKOK
Thailand

GPS:13.73977, 100.55769

Telephone
Fax +66 2 126 9998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,352 reviews

TripAdvisor Rating  4.6/5  6,042 reviews

Certificate of excellence 2025

Perfect

TripAdvisor rating 5.0/5

Aiden G TripAdvisor review

Chrispy was wonderful — very warm, welcoming, and genuinely friendly. She assisted us beautifully and gave excellent recommendations for drinks. The service made our stay even more enjoyable. I will definitely come back and stay at Sofitel Bangkok again.

Customer review rating 3.5/5

Patra H. Families - Confirmed reviews ALL

During our recent stay at Sofitel Bangkok, unfortunately the experience was not as smooth as expected. While the hotel maintains a beautiful property and the staff were polite, there were several issues that impacted our overall stay. One of the trainee staff members spoke very softly, making it quite difficult to hear and understand, even after multiple attempts. Additionally, our room key cards did not work on several occasions, requiring repeated trips to the front desk, which was inconvenient. The most frustrating part of the stay was the billing process. There was a mistake made with the payment, and settling the bill became unnecessarily complicated. At the time of writing, we are still waiting for the refund to be processed, which has added to the disappointment. Overall, this stay did not meet the standard we have previously associated with the Sofitel brand. We hope these concerns can be addressed to improve the experience for future guests.

Customer review rating 3.5/5

Zhi Y. P. Couples - Confirmed reviews ALL

Wouldn’t say there was anything special or memorable about the stay, everything just meets expectations.

Dear Mr P., Thank you for sharing your feedback with us. We truly appreciate your honesty and are glad to know that your stay met expectations. At Sofitel Bangkok Sukhumvit, we strive to create moments that feel special and memorable, and your comments remind us there is always room to elevate the experience further. Should you return to Bangkok, we would love the opportunity to craft a stay that feels more distinctive and personalised for you. Please do not hesitate to reach out to us directly so we can assist with any preferences or arrangements. Warm regards, Krit Tokrisna Guest Experience Manager

Customer review rating 3.0/5

Temitayo O. Friends - Confirmed reviews ALL

Unfortunately, our experience at this hotel was disappointing. The bathroom repeatedly flooded into the toilet and dressing area every time we showered, which was extremely frustrating. Having to constantly mop up the water when all we wanted was a simple shower took away from the comfort of our stay. The faucet in our room was also broken. We reported it to the staff at Club Millésime, but no one came to fix it until we followed up the next day. Additionally, we frequently had to request extra toilet paper from housekeeping. The food/snack selection at Club Millésime was underwhelming overall, although the tempura was excellent. When we requested a late checkout, the front desk agent informed us that only an additional 30 minutes could be granted. The issue wasn’t the limited time, it was the dismissive and unprofessional manner in which it was communicated. That interaction was, without question, the worst service experience I’ve ever had at any hotel. Kevin, along with a particular lady stationed at the entrance, were highlights of our stay and truly stood out as positives, aside from the hotel’s convenient location. For comparison, we stayed at the Kimpton Maa-Lai prior to arriving at the Sofitel. Despite spending only three days there versus eight at the Sofitel, the level of service at the Kimpton made us feel like royalty.

Dear Temitayo, Thank you for sharing your experience with us. We’re truly sorry for the inconvenience caused by water seeping from the shower area due to the door seal, as well as the delay in fixing the faucet and the repeated requests for amenities. This is not the standard we aim to deliver, and your feedback will help us improve. We’re also concerned about the interaction at the front desk and will address this immediately to ensure every guest feels respected and cared for. On a positive note, we appreciate your kind words about Kevin and our entrance team. Your comments are invaluable, and we hope to have the chance to restore your confidence in us on a future visit. Warm regards, Krit Tokrisna Guest Experience Manager

Customer review rating 3.5/5

Shou M. T. Couples - Confirmed reviews ALL

Hotel location was very good. The room was comfortable. The shower was leaky causing dripping sound for 30-60 mins after finish showering. Not a big disturbance, but could have been better. We went for the Club Milliesme this stay but will likely not do so in the future. The lounge was nice but we didn't think that the experience was all that special. Not enough staff during peak hours, and selection of food items was average.

Dear Mr. T., Thank you for sharing your feedback with us. We’re delighted to know you enjoyed our convenient location and found your room comfortable. We appreciate your comments regarding the shower and the Club Millésime experience. While the dripping sound may seem minor, we understand how small details can affect overall comfort, and we will have our team inspect this promptly. Your observations about staffing and food selection in the lounge are equally valuable—we will review these areas to ensure the experience feels truly special at all times. Your insights help us improve, and we hope to have the opportunity to welcome you back and provide an experience that exceeds expectations. Warm regards, Krit Tokrisna Guest Experience Manager

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Other web-users rate our hotel

  • 1,602 reviews 9.5/10 Location
  • 2,057 reviews 8.8/10 Room
  • 2,949 reviews 9/10 Service
  • 15 reviews 8.7/10 WiFi
  • 828 reviews 9.2/10 Vibe
  • 792 reviews 8.5/10 Amenities
  • 775 reviews 8.5/10 Breakfast
  • 599 reviews 8.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.