Experience was I felt like a lesser considered guest simply because booking was via Agoda. I am a loyal ALL member , stay in many of the brands around the world including Novotel, expected more from Sofitel being a higher reputation. Found myself dragging even a welcome drink out of the staff where in other places such as Novotel I have no such embarrassing scenario. Everything was a NO. Eventually got a voucher for a drink after mentioning that regardless of how the booking was made in other stays was treated far, far better.

Good room, Nice bright lobby, decent breakfast, good meeting rooms

We received a warm, welcome. Thank you K.Dew for upgrade our room. Hope to see you again in next stay.

It is located in a very convenient location and stay was comfortable. Staffs specially room service and concierge are super supportive

I do not feel comfortable walking outside this hotel because too many prostitutes around the hotel.

Service was excellent, all needs and requests were met promptly throughout the stay, and staff were more than obliging in each instance.

Enjoyed every day and long to come back! Sofitel Sukhumvit is an excellent choice for so many reasons, the buzz of downtown, the close access to all public transports, the 5-star everything, breakfast, room-keeping, spa, pool & fitness, Highly professional expedient hospitality and utmost friendly care and courteous staff, all together a splendid hotel you won’t want to leave!

Breakfast especially the salad spread was good. Only the bed quality can be improved. The topper on the mattress was uneven and it affected the first night sleep. The problem was resolved after feedback. It took a while to understand the volume control of the TV that is connected to the speaker. The problem was resolved after a service staff attended to us. Overall experience was good.

Apart from the location, service was top class, really impressed

The room was very comfortable. Staff were service oriented, helpful and polite. The breakfast was fantastic. Enjoyed the swimming pool very much after a long day of walking in the heat.

the room designed and service in the room are excellences

Always great to come back and visit this hotel, really good location, wonderful service and food. The pool is a great place to chill out and relax. The rooms are clean, ,comfortable,and extremely quiet compared to other in big cities. Looking forward to seeing again on future visits 😀.

All aspects - reception, dining, housekeeping - were as expected. They were first class. All staff in all areas were most polite and cordial.

Our whole experience was superbly handled by friendly and capable staff in all quarters, especially the efficient and welcome assistance from Torfan at the Front Desk. Our accomodation was perfect, and the Breakfast the best we’ve encountered anywhere in the World. We could not speak more highly of the Sofitel Sukhumvit Bangkok

Excellent customer service. Conveniently located near the BTS and MRT. 8mins walk to terminal 21 shopping mall. The rooms are a little dated but service was prompt. A little pricey for the dated rooms n decor.