Novotel Vilnius Centre Hotel 4 stars

Customer review rating 4.6/5 7,253 reviews

ALLSAFE approved hotel

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Novotel Vilnius Centre
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+ 22 Services

Hotel extras

  • Free WiFi, ergonomic work area, cable TV

  • Few minutes to old town

  • French and regional dining, casual lobby bar

  • 4 flexible, naturally lit event spaces

  • 15 minutes' drive from the airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Vilnius Centre

Gedimino av. 16
LT-01103 vilnius
lithuania

Tel: +37052666200

Fax: (+370)5/2666201

Check-in from 15h00

Check out up to 12h00

  • By plane

    VILNIUS INT AIRPORT At 7km / 4.35 miles

  • By train

    VILNIUS RAILWAY ST. At 3.5km / 2.17 miles

GPS :54.686745, 25.280625

Hotel services

NOVO2

NOVO2 offers a rich menu that will satisfy even the most sophisticated of tastes. The head chef together with his team invites you to indulge into a delicious culinary journey of international and Lithuanian cuisine.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 159 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 6 connecting rooms
    • 159 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • English
    • Russian
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Plugs and converters available on desks Additional charge
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • City parking Additional charge
    • Near the property
    • Public
Family
  • Services for children
    • Childrens TV Channels
    • Play area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 126

  • Maximum capacity: 125 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Vilnius Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,253 reviews

TripAdvisor Rating 4.5/5

2,076 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

The best location

Customer review rating 5.0/5

Simona Couples - 13/10/2021 Confirmed reviews ALL

Everything was excellent

Good hotel in good location but room for improvement

Customer review rating 3.0/5

Anders N. Business - 13/10/2021 Confirmed reviews ALL

I have stayed several times at Novotel Vilnius Center in the past. I thought it would be nice to come back and a lot of things is good. I do have two remarks and the first one is that they ask you to undersign a document with a lot og legal text upon arrival. It it not realistic to ask guest to fully understand what they are undersigning and the time for reading it is a couple of minutes. You have to do with guests and the feeling of receiving such document is not welcoming at all. I want to at at a hotel, not a legal office. My second remark is that the music volume in the breakfast area could benefit from being lower. I had a very good experience with the staff in the reception. They were flexible and helpful. Rooms was clean and beds was comfortable.

OK

Customer review rating 3.0/5

James N. B. B. Business - 10/10/2021 Confirmed reviews ALL

We liked to room quality, hotel location, value for money but we had issues with the noise at night from the main square outside the hotel.

Outstanding experience

Customer review rating 5.0/5

Adrian M. Business - 08/10/2021 Confirmed reviews ALL

Very nice location, extremely profesionnal staff, excelent atmosphere. I highly recommended you!

Very good

Customer review rating 5.0/5

Piotr Business - 07/10/2021 Confirmed reviews ALL

Very good location in the city centre, close to the well known places to visit like Vilnius Cathedral but also close to night live. Helpful staff, comfortable rooms.

Nice stay in the heart of Vilnius

Customer review rating 4.0/5

Anonymous Friends - 07/10/2021 Confirmed reviews ALL

Good location, comfy bed, clean rooms, missed the 24/7 working bar.

As always the Novotel team is friendly, helpful and provide excellent service always! Thank you

Customer review rating 5.0/5

Cortland N. Friends - 06/10/2021 Confirmed reviews ALL

Wonderful as always - top notch service, care, attentiveness, and friendliness!

Well located

Customer review rating 5.0/5

Marius Couples - 04/10/2021 Confirmed reviews ALL

Everything was just fine for us. Nothing to complain.

it is ok

Customer review rating 3.0/5

Mr. J. Couples - 03/10/2021 Confirmed reviews ALL

A four star hotel that I think will always cause a lot of debate about its status. The room does not have all the required amenities. Strong minuses are the cause of those discussions, while the pros outweigh the disadvantages. It’s always fun to stay in the center, with good views. However, when the bar does not even provide normal coffee, it is more terrible than the kiosk…. Staff service conditional… tend to argue with the limestone. As I mentioned, there are many disadvantages, so it is better to prepare in advance for the stay, be prepared to use the advantages and get around the unpleasant "corners" of Novotel !!!! (Surrounded by plenty of cafes with wonderful coffee and really helpful service)

Good stay

Customer review rating 4.5/5

Anonymous Business - 01/10/2021 Confirmed reviews ALL

The hotel is ideally located in Vilnius. Hotel staff was very helpful and kind during my whole stay (3 nights). The upgrade granted was much appreciated (room + view). The room was very well isolated so there was no noise and I spent restful nights on the comfortable mattress. Breakfast buffet was excellent and I enjoyed taking it near the window where I could have a beautiful view on the main street. Definitely a place I will recommend.

Awful experience

Customer review rating 0.5/5

Natan L. Couples - 26/09/2021 Confirmed reviews ALL

Bed linen was wet on arrival , we didn’t complain as we were only three for 3 nights we took of the sheets and slept without , very disappointing. A hotel of 4 stars missing many simple amenities!!!! Won’t be back !!!

Perfect

Customer review rating 5.0/5

Jane S. Business - 26/09/2021 Confirmed reviews ALL

Everything from reception staff,room cleanliness and smooth and efficient breakfast service was a pleasure and I would always book here if I ever return to Vilnius

Attitude is the key to great guest experience !!!

Customer review rating 1.5/5

Janis A. Business - 25/09/2021 Confirmed reviews ALL

I have been staying in this hotel several times, always attitude from the employees were amazing, friendly and helpful. This time starting from the check in all went off that could go off. Check in - very cold welcome! The way how documents were checked, how things were communicated - in a rude impolite manner. I asked for assistance to guide to get tested on Antigen - I was given the link ( link was in local language with no option of changing to English. The loyalty welcome drink was given only after asking. To be fair I had no feeling I am treated or welcomed in this hotel during check despite the fact that I am silver and I have stayed in this hotel proximately 5 times ! Room - no irons available, you have time slot to manage and iron your shirts. Are we in 90’s how much does the iron cost with iron board ? The quality of iron boards is terrible. They are barely standing. No water in the room. Breakfast - I spend 3nights and 3 morning - breakfast did not change for a second. Items displayed are the same, often not filled. If I had to I could name all buffet ingredients by heart. The team runs like headless chicken. Not because they don’t know how to do it but there is not enough manning, and they clearly miss supervision. I felt sorry for them seeing same people running all days no stop. Just hire outsource if your hotel is full. It’s not a rocket science. The buffet is often missing some ingredients ! I have never seen chef coming out helping to overlook the buffet. The team will leave in short term if they going to be managed like that. GYM - sports in business hotel is one of the things that is vital in nowadays guest traveler. This is the worst gym I have seen in all Accor Hotels. Machines are barely working. One day it will injure somebody for sure. In the hotel with 200+ rooms! Gym is 15m2 with one running machine, few dumbbells, one multifunctional machine, cross skiers machine, bicycle machine. No water available !? Please don’t tell me it’s Covid regulations ! Other hotels in town give free water in the gym and the room. And the last - during check out no farewell - or there were farewell ( that’s it you check out) SERIOUSLY !!! Where is thank you for your stay, we would like to welcome you back. Now you tell me - is this good guest experience ?!

Very good location

Customer review rating 5.0/5

Anonymous Business - 22/09/2021 Confirmed reviews ALL

Completely satisfied

very nice, clean, good location

Customer review rating 5.0/5

Rotem O. Couples - 21/09/2021 Confirmed reviews ALL

the room was clean, the staff was nice & fluently English speaking. the hotel is located in very central and convenient location.

Good

Customer review rating 3.5/5

Christian H. Business - 20/09/2021 Confirmed reviews ALL

Good check-in, difficult access to taxi due to festival, poor lobby service, cold room, tv sound didn't work, missing business channels, good breakfast

Very good experience in the center of Vilnius city.

TripAdvisor rating 4.0/5

Irit G 08/09/2021 TripAdvisor review

Excellent location, very good service, nice rooms. Due Covid situation cleaning of the rooms is each 3 days only, but no problem to get fresh towels each day. I will recommend this hotel to everyone definitely!

Rooms are to be improved

TripAdvisor rating 3.0/5

gillesant0ine Family - 02/08/2021 TripAdvisor review

The configuration of the room is bad. Toilets are with the shower. The doors of the bathroom do no close. The location of the hotel is very good. Staff are nice people. The breakfast is ok. Cocktail was very good.

Great location, clean comfortable and friendly team

TripAdvisor rating 5.0/5

MattRob7 Business - 29/07/2021 TripAdvisor review

I arrived late in the evening and my room was ready, with a quick and easy checkin, I headed up. The room was of a good temperature, clean, bright and airy. The bed was comfortable, it was nice to have a bath and separate shower in the bathroom and plenty of choice for teas and coffees. The breakfast the following morning was hot, excellent Covid protocols in place, and good choice. Checkout was quick and easy too. I would stay here again most definitely.

good place in city center

TripAdvisor rating 5.0/5

Evgeniy64 Business - 28/02/2020 TripAdvisor review

+ good hotel + good receptionists + good breakfast staff + new renovated rooms + good breakfast - steam room in sauna is not working since long time I come here! - temperature in a dry sauna is low. If it is set to 76 degrees I can see only 54 degrees inside the room - TVs in rooms were replaced to nice Smart TV with YouTube app but YouTube did not work. Please configure it

Dear Evgeniy64, We very much appreciate your comments regarding your stay at the Novotel Vilnius Centre. It is always a pleasure to receive positive feedback, especially when it is related to the services provided by our staff. It is really the best reward for us. In regards to your remark about dry sauna, please note that we fixed it (steam room is still temporarily our of order). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edita Kutenko Guest Experience Manager

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