Mercure Campinas 4 stars

Customer review rating (ALL Rating) 3.8/5 2,176 reviews

Hotel extras

  • Relax in a hotel in Campinas with pool, sauna and gym

  • Children up to 11 earn a discount on breakfast

  • 9-minute drive to access Anhanguera Highway

  • 9-minute drive to access Dom Pedro I Highway

  • Hotel in Campinas near Viracopos International Airport, 25 minutes by car.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

At Mercure, we do everything to ensure you have a fabulous stay with us!

Hotel location

Mercure Campinas

Avenida Aquidaban.400 - Centro, Acesso pela Av. Francisco, Glicério
13026510 CAMPINAS
Brazil

GPS:-22.91147, -47.056214

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANTE OPERA MORENA

The Opera Morena restaurant serves varied, contemporary cuisine, with regional and international dishes created by Chef Mari Turchetti, and also offers an excellent selection of wines and beers from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,176 reviews

TripAdvisor Rating  4.0/5  1,342 reviews

Customer review rating 2.5/5

William Business - Confirmed reviews ALL

I was told a receipt would be sent to me. It was not. So that will take time to resolve. Room was in need of repair. The pool looks nothing like the photo. The gym was nothing more than a couple of running machines.

Dear William John W., Thank you for taking the time to tell us about your experience at the Mercure Campinas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fine.

Customer review rating 3.5/5

Gustavo Couples - Confirmed reviews ALL

For the first time I didn’t get two welcome drinks as usual but just one! Since I made the reservation for two, it’s logical to receive two welcome drinks, form me and my girlfriend. They told me it’s the hotel policy and this is new for me. Also, a lot of water was leaking out the box through the bathroom during bath.

Sr Gustavo, Agradeco o feedback. Houve um equivoco da equipe, realmente sao 02 welcome drink, se temos duas pessoas no apartamento. Ja conversamos com nosso time. Att Ymara Cannizza Gerente Geral

Terrible service

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

1. Water dripping in washroom through out the day. 2. Washroom basin was clogged. 3. Room service not adhering to DND message. 4. I was asked to change theroom middle of the night for no reason. The person at reception kept calling me throughout the night, even afer I old him I am sleeping. 5. The coffee maker was not working in my room. Instead of replacing or repairing the coffee maker I was asked to wait for the restaurant to open. 6. Same breakfast menu everyday, no change in options. 7. The ONLY good thing about the hotel is the dining staff, they were very cordial and helpful.

Dear, Thank you so much for taking the time to tell us about your experience at Mercure Campinas. I regret and sincerely apologize for not being able to meet your expectations. Your impressions have been shared with our teams and we will discuss improvement actions. I hope you give us the opportunity to better serve you on your next stay in Campinas. Sincerely, Ymara Cannizza General manager

Poor overall experience

Customer review rating 1.5/5

Leonardo P. Business - Confirmed reviews ALL

Room was decent and clean, as was the bathroom. Everything else was below average. They call a room with 3 treadmills and nothing else a "gym". Breakfast was was poor on choices and on quality. Food looked cheap - even the fruits. Worst "pão de queijo" I have ever had. 5PM I was a little hungry and tried to have room service. There was none before 7PM. I then ordered outside delivery. When it arrived there was no one to bring it up to my room and I had to go to the lobby to fetch it. How many stars is this hotel again? If there is no minimum service and food is bad I should have stayed at the Ibis (they share the same kitchen) and saved some money.

Dear Leonardo Gomes Sesti P., Thank you for taking the time to tell us about your experience at the Mercure Campinas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good attention and amenities.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I appreciated the attention from the crew, the hotel structure. The gym has good quality equipments and the minimal variety of them to work out.

Dear Roberto B., We very much appreciate your comments regarding your stay at the Mercure Campinas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 276 reviews 6/10 Location
  • 882 reviews 6.1/10 Room
  • 939 reviews 4.5/10 Service
  • 82 reviews 3.9/10 WiFi
  • 460 reviews 5.6/10 Breakfast
  • 335 reviews 5.5/10 Cleanliness
  • 224 reviews 3.1/10 Food
  • 194 reviews 2.7/10 Value

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