Mercure Campinas 4 stars

Customer review rating (ALL Rating) 4.0/5 1,678 reviews

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Avenida Aquidaban.400 - Centro, Acesso pela Av. Francisco, Glicério, 13026510 CAMPINAS, Brazil

Description

Hotel extras

  • Relax in a hotel in Campinas with pool, sauna and gym

  • Children up to 11 earn a discount on breakfast

  • 9-minute drive to access Anhanguera Highway

  • 9-minute drive to access Dom Pedro I Highway

  • Hotel in Campinas near Viracopos International Airport, 25 minutes by car.

Our accommodation(s)

Hotel location

Mercure Campinas

Avenida Aquidaban.400 - Centro, Acesso pela Av. Francisco, Glicério
13026510 CAMPINAS
Brazil

GPS:-22.91117, -47.05613

Telephone
Fax +55 19 3733-7707

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE OPERA MORENA

The Opera Morena restaurant serves varied, contemporary cuisine, with regional and international dishes created by Chef Mari Turchetti, and also offers an excellent selection of wines and beers from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,678 reviews

TripAdvisor Rating  4.0/5  1,362 reviews

Poor Ibis next door is better

Customer review rating 2.0/5

Andrew W. Business - Confirmed reviews ALL

Poor staff on the front desk and the breakfast is very poor compared to the IBIS next door which is also cheaper to stay at - this doesnt add up!!

Boa tarde! Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Campinas. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos Atenciosamente, Dawison Alberth Subgerente

good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

no soap, towels were low quality, check in took 40min, too long

Dear Mrs. Caroline Thank you for taking the time to tell us about your experience at the Mercure Campinas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is always disappointing see that we could not have met your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aline Moreira management trainee

No notice about changes

Customer review rating 1.5/5

Luiz C. Business - Confirmed reviews ALL

My last day of the stay we had to change our breakfast location having to walk outside to ibis, where I only learn about after I went downstairs in flipflops with a really short time to prepare myself for my flight. I sent my laundry in a Friday requesting express service, the laundry was never picked up by the laundry company and the hotel never told me till it was too late.

Dear Luiz Haroldo Martins C., Thank you for taking the time to tell us about your experience at the Mercure Campinas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not well received

Customer review rating 2.0/5

Sandor Business - Confirmed reviews ALL

The customer guests in the lobby didn’t do a good job in giving you attention. Talking between each other and barely talking to you. All the time. The best one was the night shift guy that gave me proper attention, but the morning ladies, specially a young one looks like doing a favor. Same thing with ballet person on my leave

Dear Sandor O., Thank you for taking the time to tell us about your experience at the Mercure Campinas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Terrible experience with check-in

Customer review rating 2.0/5

Celso Business - Confirmed reviews ALL

35min waiting for the check-in. Asked to attendant for the maneger, and response was he had already left...

Dear Celso Velasco R., Thank you for taking the time to tell us about your experience at the Mercure Campinas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At.te Ymara Cannizza Gerente Geral

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Other web-users rate our hotel

  • 203 reviews 7.3/10 Location
  • 704 reviews 5.4/10 Room
  • 687 reviews 5.3/10 Service
  • 28 reviews 5.2/10 WiFi
  • 321 reviews 6.2/10 Breakfast
  • 252 reviews 5.3/10 Cleanliness
  • 158 reviews 3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.