Mercure Campinas Hotel 4 stars

Customer review rating 4.3/5 7,764 reviews

ALLSAFE approved hotel

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Mercure Campinas Hotel
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+ 21 Services

Hotel extras

  • Relax in a hotel in Campinas with pool, sauna and gym

  • Children up to 11 earn a discount on breakfast

  • 9-minute drive to access Anhanguera Highway

  • 9-minute drive to access Dom Pedro I Highway

  • Hotel in Campinas near Viracopos International Airport, 25 minutes by car.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Ironing room
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Campinas Hotel

Avenida Aquidaban.400 - Centro
Acesso pela Av. Francisco
Glicério
13026510 campinas
brazil

Tel: +551937337700

Fax: (+55)19/37337707

Check-in from 12h00

Check out up to 12h00

  • JD PROENCA/SHOPPING IGUATEMI :  3.42 / 5.78 AV.AQUIDABAN

  • By plane

    VIRACOPOS At 12.43km / 7.72 miles

GPS :-22.91147, -47.056214

Our accommodation(s)

At Mercure, we do everything to ensure you have a fabulous stay with us!

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege ApartmentNon contractual photo

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Apartment on a high floorNon contractual photo

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
Rooms

Our restaurants and bars

RESTAURANTE OPERA MORENA

Type of cuisine: Regional

The Opera Morena restaurant serves varied, contemporary cuisine, with regional and international dishes created by Chef Mari Turchetti, and also offers an excellent selection of wines and beers from around the world.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OPERA MORENA

Non contractual photo

The Opera Morena lobby bar serves a range of national and international drinks, including craft beers, cocktails and traditional Brazilian caipirinhas. Check out our snacks and appetizers menu! Open from 3pm to midnight, and until 11pm on Sundays.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 64

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Campinas Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,764 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,283 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.0/5

Jorge H. Business - 20/04/2021 Confirmed reviews ALL

Predictable. They are doing their best during this epidemics.

Dear Thank you for telling us about your experience at Mercure Campinas. I am sorry that your experience has not met your expectations; allow me to express my sincere apologies. We thank you for sharing your concerns and hope that it will give us the opportunity to serve you better in the near future. Sincerely, Manages Mercure Campinas.
Customer review rating 3.5/5

Silvio B. Business - 15/03/2021 Confirmed reviews ALL

The fact that it was not informed the new procedures for housekeeping and breakfast during the reservation process was VERY frustrating.

Prezado sr Silvio, Obrigada por compartilhar seus comentários conosco. Infelizmente tivemos que alterar nosso procedimentos pela FASE EMERGENCIAL que se encontra o Estado de SP. Toda as alterações, destas fase que o Estado de SP esta passando, estão em cima da cama de cada apartamento. Atenciosamente, Gerencia Mercure Campinas.

Boa estadia

Customer review rating 4.5/5

Cicero L. Business - 12/03/2021 Confirmed reviews ALL

tranquila

Olá Cicero, Agradecemos por dedicar seu tempo para nos avaliar. Ficamos contentes em saber que teve uma estada boa e tranquila conosco. Seu elogio nominal de Victor será compartilhado com superiores e o mesmo. Esperamos que volte em uma próxima oportunidade. Atenciosamente, Gerencia Mercure Campinas.

Week cleaning service and very week front desk service

Customer review rating 3.0/5

Mehmet E. O. Business - 05/03/2021 Confirmed reviews ALL

Thank you to give me this opportunity to share my feeling with you. Restaurant, dishes and person in the restaurant are very good. Mini bar concept is very good, I like it so much. However cleaning service quality is low. I think the worst one is front desk. English level of front desk person really low. Especially service and interest quality extremely poor. I request two times room cleaning service from front desk and they have forgotten two times. Not only one times, front desk has forgotten to inform housekeeping two times. How it is possible. There is only one explanation that front desk doesn’t give any and any value to customers. This time is not my first time in your hotel. I am businessman and I stay your hotel with long periods when I visit your hotel. My room didn’t clean during two weeks at my last visiting last year the month of December. Because of the fault and poor quality service of your front desk. Please give attention to your front desk or give education then to increase your quality. Thanks again. Kind Regards, Mehmet Emin O.

Dear Mehmet Emin O., Thank you for taking the time to tell us about your experience at the Mercure Campinas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very nice property, service, very good experience

Customer review rating 4.5/5

Guilherme S. Families - 01/03/2021 Confirmed reviews ALL

Very good room, very good service.

Hello Guilherme, Thanks for sharing your feedback. We are happy that we reached your expectations with the quality of our services and comfort. We hope you will come back at a later opportunity. Sincerely, Manages Mercure Campinas.

Good stay

Customer review rating 4.5/5

Anonymous Solo - 17/01/2021 Confirmed reviews ALL

Very friendly and helpful staff.

Olá Leonardo, Obrigada por nos avaliar. Ficamos felizes com sua estada em nosso hotel. Que bom que gostou da nossa equipe. É prazeroso saber que estamos fazendo um bom trabalho atendendo nossos hospedes da melhor forma. Esperamos que volte em uma próxima oportunidade. Atenciosamente, Gerencia Mercure Campinas.

Well located, good stay, good staff

Customer review rating 5.0/5

Sergio G. B. B. Families - 11/01/2021 Confirmed reviews ALL

Traveling with family, the hotel was very clean, staff following the COVID19 restrictions. Good stay.

Hello Ana, Thanks for sharing your comment with us. We were happy with your stay at our hotel. Good thing you liked our good location, standard of care, hygiene and all our restrictions in the new normal. It will be a pleasure to receive you again at a later opportunity. Regards, Manages Mercure Campinas.

Good stay

Customer review rating 4.0/5

Leonardo C. Business - 28/12/2020 Confirmed reviews ALL

In general, good stay. However, I haven't received my points from Accor.

Olá Leonardo, Agradecemos por nos avaliar. Ficamos contentes com sua estada em nosso hotel. Referente aos pontos Accor realmente não tinha sido pontuado, pois os dados do cartão fidelidade não estava no cadastro da reserva, pontuamos manualmente hoje. Esperamos que volte em uma próxima oportunidade. Obrigada por escolher o Mercure Campinas como meio de hospedagem na cidade. Atenciosamente, Gerencia Mercure Campinas.

Business trip

Customer review rating 3.5/5

Lugindo D. Business - 10/12/2020 Confirmed reviews ALL

due to the hotel being in conjunction with another one of the Ibis brand, there is a large number of personnel passing through the reception. it made me feel unsafe.

Hello Lugindo, Thank you for rating us. We are implementing additional measures that are based on our long experience and best practices. We regret not reaching your expectations in this new normal. Regards, Manages Mercure Campinas

Staff well trained and very nice

Customer review rating 4.5/5

Marlon P. Business - 29/11/2020 Confirmed reviews ALL

Fantastic team, well done

Hi Marlon, Thank you for rating us. Glad you liked our team and service standard. We are pleased with your stay at our hotel and your feedback. We hope you come back. Regards, Manages Mercure Campinas.

Good stay

Customer review rating 3.5/5

Scott H. Families - 12/10/2020 Confirmed reviews ALL

Nice hotel great location

Hi Scott, Thank you for choosing Mercure Campinas as your accommodation in the city. We were glad you liked our good location. Your feedback is very important for our improvement. We hope to see you again. Best regards, Manages Mercure Campinas.

Very comfortable hotel

Customer review rating 4.0/5

Carla Families - 15/09/2020 Confirmed reviews ALL

We stayed 1 night only. The bed and pillows are very good, including my daughter's extra bed added to the room. Strong shower, which we loved. Linens were in a sealed plastic bags, which guaranteed cleanliness. Breakfast, served in the bedroom, was good and had almost everything we needed. I would suggest you to include a glass of water and a better drink, as the coffee with milk and chocolate milk we ordered were not very good (chocolate mild were water based drink, and coffee was way too strong). But apart from that, very satisfied. Receptionist was kind.

Hi Carla, Thank you for sharing your review with us. We are very happy with your stay at our hotel. Your feedback is very important to maintain our service standards and improve them further. Our goal is to guarantee the satisfaction of our guests by offering quality in all services provided. We look forward to seeing you again at a later opportunity. Kind regards, Manages Mercure Campinas.

Clean and well-located

Customer review rating 4.5/5

Cjmsb Business - 09/03/2020 Confirmed reviews ALL

Tidy, convenient, and excellent breakfast selection.

Hi Charles, We would like to thank you for taking the time to evaluate us. We are happy to know that you had a good stay at our hotel. Big hug. Sincerely, Mercure Campinas Management

Good food, nice accomodation,

Customer review rating 4.0/5

Marcela Business - 10/02/2020 Confirmed reviews ALL

Althoug you need to update the electric adaptors for visitors, I was not able to charge anything and you didn't offer an alternative, not even for USB charging

Hello Marcela, Thanks for sharing your impressions with us. It will be a pleasure to welcome you back to our hotel. Big hug. Sincerely, Mercure Campinas Management

Very pleasant stay

Customer review rating 5.0/5

Elisa Business - 20/01/2020 Confirmed reviews ALL

Everything was great! Beautiful clean room, beautiful view, delicious breakfast, friendly staff

Hello Elisabeta, Thank you for taking the time to do this assessment. We hope to have the pleasure of welcoming you again in the near future. Big hug. Sincerely, Mercure Campinas Management

Almost perfect!

TripAdvisor rating 5.0/5

AderbalMuller Solo travel - 12/10/2019 TripAdvisor review

Tarcisio Vieira was a great attendant, but it is not allowed to serve the welcome drink as I had on Novotel Jaragua two days ago. It will be necessary to be equal unit by unit. I desagree. Sorry, but I do not understand differente treatments hotel by hotel. I whant to think that Accor is the same instead the place or city!!!

Hello Muller, Thank you for taking the time to share your experience with us. As Accor offers different brands of hotels, the welcome drink varies according to each hotel. We hope to see you again soon. Kind regards The manager

Little disappointing

TripAdvisor rating 2.0/5

Paulo A Business - 27/04/2019 TripAdvisor review

I stay at the Mercure Campinas since one year already, and it is worsening its level little by little. Breakfast is just the same, never changes, and rooms are aging. But the real worse is the internet, which simply will not let you work. Just terrible for a hotel meant for business. The only positive is the attentive staff.

Hello Paulo, We are grateful for choosing Mercure Campinas and sharing your review with us. We're sorry we did not meet your expectations. We look forward to welcoming you again. Big hug. Regards, Mercure Campinas Hotel

Confortable and nice

TripAdvisor rating 4.0/5

Luiz G Solo travel - 23/04/2019 TripAdvisor review

rooms confortable, very good localization, near downtown and easy access to main highways, excellent breakfast. The pool in the roof is not warmed, that means it is useless for long period in the winter and there is no bar service in this roof.

Hello Luiz We are grateful for choosing Mercure Campinas and sharing your review with us. We hope to have the pleasure of welcoming you again in the near future. Big hug. Regards, Mercure Campinas Hotel

Good experience

TripAdvisor rating 4.0/5

Sihave72 Solo travel - 28/02/2019 TripAdvisor review

Hotel with very good structure. Modern room, good and clean bathroom and nice common areas. Breakfast with a good variety. Service could be better... although that wouldn´t influence negatively my return.

Hello Thanks for taking the time to make this comment. With the vision of the guest we can adapt and improve our services even more. We look forward to seeing you again next time. Big hug. Regards, Mercure Campinas Hotel

Well located hotel

TripAdvisor rating 4.0/5

226richw Friends getaway - 30/01/2019 TripAdvisor review

Stayed for 1 night. Arrived around 10am after a 10 hour flight. Friendly welcome. Was able to check in straightaway. Room was nice. Good shower. Located 15 minutes away from a large supermarket, free zoo within 5 minute walk. Lots of restaurants nearby. Safe location. Slept really well. Would stay again.

Olá. Estamos gratos por escolher o Mercure Campinas e compartilhar sua avaliação conosco. Esperamos ter o prazer de recebê-lo novamente em um futuro próximo. Grande abraço. Atenciosamente, Gerência Mercure Campinas

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