Mercure Campinas 4 stars

Customer review rating (ALL Rating) 4.0/5 1,653 reviews

Best price
guarantee
Mercure Campinas - Image 1
Mercure Campinas - Image 2
Mercure Campinas - Image 3
Mercure Campinas - Image 4
Avenida Aquidaban.400 - Centro, Acesso pela Av. Francisco, Glicério, 13026510 CAMPINAS, Brazil

Description

Hotel extras

  • Relax in a hotel in Campinas with pool, sauna and gym

  • Children up to 11 earn a discount on breakfast

  • 9-minute drive to access Anhanguera Highway

  • 9-minute drive to access Dom Pedro I Highway

  • Hotel in Campinas near Viracopos International Airport, 25 minutes by car.

Our accommodation(s)

Hotel location

Mercure Campinas

Avenida Aquidaban.400 - Centro, Acesso pela Av. Francisco, Glicério
13026510 CAMPINAS
Brazil

GPS:-22.91117, -47.05613

Telephone
Fax +55 19 3733-7707

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE OPERA MORENA

The Opera Morena restaurant serves varied, contemporary cuisine, with regional and international dishes created by Chef Mari Turchetti, and also offers an excellent selection of wines and beers from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,653 reviews

TripAdvisor Rating  4.0/5  1,362 reviews

Well located but need some improvements

Customer review rating 3.0/5

Eduardo Business - Confirmed reviews ALL

There was an unfolded towel by the bedside table when I first came in, tv falling off the wall, too slow car checkin

Dear Eduardo Nascimento F., Thank you for taking the time to tell us about your experience at the Mercure Campinas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ymara Cannizza Gerente Geral

Horrible Parking at Hotel - prepare to waste 30 minutes waiting for someone to forcibly park your car in garage.

Customer review rating 0.5/5

Dkr Business - Confirmed reviews ALL

I was not pleased with greeting at Front Desk during Check in. Your policy that I provide USA Passport for Identification was not communicated to me as the only form of Photo ID accepted at Mercure Hotel. I provide official Photo ID from State of Texas that was declined at check in. I did not have my Passport with me at check in. My eventual check in lasted nearly an hour and was very frustrating. Please review your check in policy to accept all official Photo ID. There is absolutely no reason this check in should require only acceptable Passport - especially without prior notice as check in requirement. I stayed at Hotel Sao Paulo, and they accepted Texas State Photo ID without question - as Mercure should.

Dear Sir Denis, First of all, we would like to thank you for your feedback about your stay. The parking lot has already been notified and warned about this delay. Regarding the document at check-in, Brazilian law does not accept the Texas document as official, so we cannot accept it. Sincerely, Ymara Cannizza Gerente Geral

Good place to recover after a hard work day.

Customer review rating 4.0/5

Bert Business - Confirmed reviews ALL

Friendly and professional staff. Very clean and organized bedroom. Good food. Good fitness center.

Dear Humberto A., We very much appreciate your comments regarding your stay at the Mercure Campinas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ymara Cannizza Gerente Geral

Terrible experience.

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

It all started on the check in, when I have been informed I had to pay for the entire month on that moment. As I was in a business trip, I needed the invoice of what I paid and the answer was that I would receive the invoice 5 business day after the check out. So, how do you charge me on the check in and only provide me the invoice after 35 days? That is unacceptable. The room had problems on the floor, on the shower and dirt walls and bad illumination. The receptionist team do not have a work book to inform other shifts about guest requests. So, if you need to ask anything to them, just don't do it, because they you not care.

Dear Thiago Lovatto C., Thank you for taking the time to tell us about your experience at the Mercure Campinas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor Ibis next door is better

Customer review rating 2.0/5

Andrew W. Business - Confirmed reviews ALL

Poor staff on the front desk and the breakfast is very poor compared to the IBIS next door which is also cheaper to stay at - this doesnt add up!!

Boa tarde! Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Campinas. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos Atenciosamente, Dawison Alberth Subgerente

In partnership with TripAdvisor

Other web-users rate our hotel

  • 204 reviews 7.4/10 Location
  • 702 reviews 5.6/10 Room
  • 681 reviews 5.4/10 Service
  • 26 reviews 5.1/10 WiFi
  • 318 reviews 6.2/10 Breakfast
  • 247 reviews 5.7/10 Cleanliness
  • 158 reviews 2.9/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Campinas

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.