ibis Innsbruck 3 stars

Customer review rating (ALL Rating) 4.7/5 190 reviews

Hotel extras

  • An ALLSAFE-certified hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Innsbruck

Sterzinger Strasse 1
6020 INNSBRUCK
Austria

GPS:47.262784, 11.399667

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  190 reviews

TripAdvisor Rating  4.0/5  1,537 reviews

Good value and location

TripAdvisor rating 4.0/5

2008J-V Couples - TripAdvisor review

Good value hotel in ideal location, right next to main station and bus terminals, but no traffic noise in room (3rd floor). Clean, bright, warm and comfortable room, non smoking. Has been ideal location for exploring the city. Buffet breakfast good value at €15, though selection running out a bit in the last half hour.

Great location at reasonable price

Customer review rating 4.0/5

C. W. Couples - Confirmed reviews ALL

stayed here again after our holiday in Mayrhofen. Few yards walk from airport bus stop so great location. Excellent buffet breakfast, luggage storage. 10/15 min walk from old town so ticks all the boxes. ONly downside - having checked in online - we were asked to complete the registration form again so bit of a waste of time!

Dear Mr. W., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are very sorry but all persons have to be registrated at the check-in. That's the reason why we need all informations again. From the system it's only possible to safe the dates from the main booker Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day still and a Happy New Year. Sincerely, Yours Ibis Team

Always pleasant

Customer review rating 4.5/5

Udo F. Couples - Confirmed reviews ALL

We are regulars, everything to our satisfaction

Dear Mr. F., We very much appreciate your comments regarding your stay at the ibis Innsbruck. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours Ibis Team

Average hotel

TripAdvisor rating 3.0/5

Wilbur61 Couples - TripAdvisor review

This room was a good size. It is a approx a 10 min walk from the old part of town. The service was pretty average and not particularly friendly or helpful. We arrived on a early train and knew we would not be able to check in, but wanted to store our bags so we could go exploring. The receptions was rude and bluntly said you are too early to check in, then decided we could store our bags. In the afternoon we returned to check in and got the most unfriendly and rushed check in and was over charged. We had used loyalty points when booking, but these were not deducted when we checked in and we were charged full price. We had to reimbursed on check out (still waiting for this to come through the bank!) Staff were not particularly friendly or unhelpful, could not even help with directions. Breakfast was disappointing, the food was not fresh ( this could have been because it was xmas time) but having mouldy lemons in the fruit basket is not acceptable. Thank goodness for the waffle maker. Overall not up to the usually standard we expected from an Accor hotel.

Very poor service and rude staff

TripAdvisor rating 1.0/5

Josuened Friends getaway - TripAdvisor review

I always booked hotels via the ALL Accor website and the rates include the local taxes. I booked IBIS Innsbruck via this website, I got a surprise when I arrive at the hotel, EUR 20,00 to be paid for local taxes (when the invoice mentioned there is nothing to pay at the hotel, similar to what I could read on the invoices for the hotels booked in France). It would be better to be more transparent when it comes to the amounts to be paid. Why are local and city taxes included in the fares for hotels in France (when the rooms are booked via the ALL Accor website), but there in Innsbruck, it is different? I don't mind paying it, but put it clear on the invoice that it has to be paid. On top of that, the receptionist gave me the receipt twice. I am Austrian and speak German, but with a French accent. The woman at the reception replied to me in English, because of my French accent. I find it rude, I keep speaking in German, but she carried on in English. I gave up and shut my mouth in order not to put her back to where she belongs. There is no safe in the rooms/ no tea or coffee. I left the room at 9,00 in the morning and when I come back at 13.00, the room is still not cleaned. There is only 1 cleaner for the whole hotel, I presume. There is only 1 lift a the hotel. There was no soap in the soap dispenser in the bathroom. I put a note (in German) on a piece of paper to fill the dispenser with soap. No soap when I came back. I needed to go to the reception to ask for soap. As a Silver member, I got a voucher for 2 drinks. I asked for an Almdudler (which is a typical Austrian soft drink), but they won't have it. The service at this hotel has changed a lot and I will never go back to this hotel again. There is an AC Mariott near the Triumphforte and there are many hotels now in Innsbruck with better service. Closing this one down won't make any difference.

Dear Mr. Josue, Thank you for taking the time to tell us about your experience . We are sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We wish you a nice day still and remain meanwhile. Yours Ibis Team

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Other web-users rate our hotel

  • 539 reviews 9.3/10 Location
  • 422 reviews 6/10 Room
  • 289 reviews 8/10 Service
  • 8 reviews 8.4/10 WiFi
  • 225 reviews 8.6/10 Breakfast
  • 212 reviews 5.5/10 Comfort
  • 177 reviews 4.6/10 Cleanliness
  • 74 reviews 6/10 Vibe

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