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Mercure Santo Andre Hotel 4 estrelas

Classificação clientes Avis 4.4/5 3.675 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

Número de pessoas
Idade das crianças

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Como funciona?
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+ 18 Serviços

Extras do hotel

  • Use das 5 salas para até 300 pessoas que o Mercure Santo André destina para reuniões e eventos

  • O hotel Mercure Santo André conta com transfer para levá-lo com conforto até o Aeroporto

  • Distância de 19 minutos de carro até o acesso à Rodovia Anchieta

  • 30 minutos de carro até o acesso à Rodovia dos Imigrantes

  • 40 minutos até o Aeroporto de São Paulo - Congonhas

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 12h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • EstacionamentoServiços pagos
  • Acessibilidade para pessoas com mobilidade reduzida
  • Hotel 100% não-fumante
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-outServiços pagos
  • Lavanderia
  • Mensageiro
  • Concierge
Alimentação
  • Café da manhãServiços pagos
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • Academia
Serviços de negócios
  • 8 Sala(s) de reuniões

Localização do hotel

Mercure Santo Andre Hotel

Avenida Industrial 885
Terreo
09080510 santo andre
brasil

Tel: +551149797900

Fax: (+55)11/49797904

Check-in a partir das 12h00

Check out até as 12h00

  • De avião

    CONGONHAS A 25 km / 15,54 milhas

  • De avião

    GUARULHOS A 46 km / 28,59 milhas

  • De carro

    ANCHIETA A 6 km / 3,73 milhas

  • De trem

    ANCHIETA A 9 km / 5,59 milhas

  • De trem

    ESTACAO SANTO ANDRE A 1,5 km / 0,93 milhas

GPS:-23.644905, -46.536171

Nossas acomodações

Charme é a palavra que descreve os 126 apartamentos.

Quarto Standard com 1 Cama Casal

  • Número máximo de pessoas: 2
  • Superfície: A partir de 28 / 301 sq ft
  • Vistas: Voltado para a cidade, Vista para o parque *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • Telefone de ligação direta

Quarto Standard com 2 Cama de Solteiro

  • Número máximo de pessoas: 2
  • Superfície: A partir de 28 / 301 sq ft
  • Vistas: Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • TV em cores por satélite/cabo
  • Telefone de ligação direta

Quarto Superior com 2 Camas de Solteiro

  • Número máximo de pessoas: 2
  • Superfície: A partir de 28 / 301 sq ft
  • Vistas: Voltado para a cidade, Vista para o parque *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • TV em cores por satélite/cabo
  • Telefone de ligação direta

Quarto Superior com 1 Cama Casal

  • Número máximo de pessoas: 2
  • Superfície: A partir de 28 / 301 sq ft
  • Vistas: Vista para o parque, Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • TV em cores por satélite/cabo
  • Telefone de ligação direta

Quarto Standard Adaptado com 1 Cama Casal

Sala/quarto acessível
  • Número máximo de pessoas: 2
  • Superfície: A partir de 24 / 258 sq ft
  • Vistas: Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • TV em cores por satélite/cabo
  • Telefone de ligação direta
Apartamentos

Nossos restaurantes e bares

VARANDA DO PARQUE

Tipo de culinária: Internacional

Varanda do Parque Bar e Restaurante, disponibiliza: restaurante interno para 96 pessoas. Aberto diariamente das 6 às 23 horas. Oferecemos: café da manhã, pratos a la carte e buffet, petiscos...

Almoço

06:00 - 15:00

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

15:00 - 22:30

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

VARANDA DO PARQUE BAR

Foto não contratual

Temos um espaço maravilhoso para happy hours, com espaço ao ar livre, com música ambiente, um lugar para se deliciar com nosso cardápio de petíscos.

Almoço

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Jantar

  • Seg
  • Ter
  • Qua
  • Qui
  • Sex
  • Sáb
  • Dom

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 8

  • Tamanho máximo: 243

  • Capacidade máxima: 300 pessoas

  • Capacidade máxima para banquete: 120 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Santo Andre Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.4/5

3.675 comentários

tripadvisor

Classificação no TripAdvisor 4.0/5

483 comentários

Hotel is great, bar not so much

Classificação TripAdvisor 4.0/5

Paulo G Couples - 23/05/2018 Avaliação certificada TripAdvisor

Hotel was up to the Mercure standard in terms of cleanliness, and courteous staff members. However, the bar had few cocktail options and the person attending it on a Friday night clearly did not know how to prepare a simple dry maritni: wrong glass, wrong blend, no olive... if you want to stay at the lobby bar, stick to the beers...

Hello Dear Paulo, It was a pleasure to have you here in our hotel, indeed we have a few option of drinks, our specialty is caipirinha, mojito, and others. We hope you give us another chance staying with us for you to feel our services, thank you for helping us saying how we can improve it. We wish you a very nice week, and we hope to see you soon. Regards, Evandro de Andrade Front Desk Coordinator Mercure Santo André

Good place to stay

Classificação TripAdvisor 5.0/5

Antony B Couples - 18/04/2018 Avaliação certificada TripAdvisor

The hotel is very organized, it is placed in a good location, the only problem I constantly have is when my wife needs to use the hair dryer, the one who is fixed on the bathroom wall is not a good equipment, she always have problems to use it. Other than that we don't have any problem.

Hello Antony, It is always a pleasure to receive opinion from our guests, next time you stay with us, we can borrow our portable hair dryer on the front desk you can just dial 9 to ask it. We really appreciate your comments on this web site, have a nice week and we hope to see you soon. Regards. Evandro de Andrade Front Desk Coord.

Great hotel stay

Classificação TripAdvisor 5.0/5

197Walter Business - 07/02/2018 Avaliação certificada TripAdvisor

Excellent! Nice place to stay with no hassles - effortless, and breakfast was excellent in terms of selection! staff not well versed in English but hey tits Brazil, and we worked it out perfectly! taxis available as well as Uber with friendly people

Dear Walter, Thank you very much for sharing your comments, and your stay with us, we are working very hard to improve our services, this is a motivation to our team, and make sure that we will share with all hotel team. We hope to see you soon, and have a wonderful week. Regards, Evandro de Andrade Coord. de Recepção

Mercure Santo Andre Hotel

Classificação TripAdvisor 5.0/5

claudio_lapa Business - 11/12/2017 Avaliação certificada TripAdvisor

Very good room, where the appropriate acoustic insulation and the confortable bed give you a nice sleep. The service is also very good, with special attention to the front desk and the breakfast service.

Hello Claudio Lapa, We really appreciate your comments on this web site, we hope to see you very soon, and we wish you a merry Christmas and a Happy New year! Regards, Evandro de Andrade Front Desk Coord. Mercure Santo André

Best hotel in the area.

Classificação TripAdvisor 5.0/5

983kristianl Business - 29/10/2017 Avaliação certificada TripAdvisor

Very nice hotel. Service, food, cleaning, all good. A nice park at the back of the hotel. A BIG shopping mall across the street. Close to everything! I stayed for two weeks, enough time to se the good and bad. Only complaint i might have is the acustics in the area where they serve food. Echoes to much. Normaly it's OK, but when it gets crowded, it's a litle over the top for me. A couple of days, i decided to eat elsewhere due to this. Could be me being over sensitive.

Hello Dear Guest, We really appreciate your comments on this web site, in the future not too long, we will have a better place for you to stay at the Restaurant in our hotel, otherwise, we would like to thank you again for sharing it with us. We wish you an excellent week, and we hope to see you soon! Regards, Evandro de Andrade Front Desk Coord. Mercure Santo André

Very comfortable

Classificação TripAdvisor 5.0/5

annapF4248QU Business - 12/06/2017 Avaliação certificada TripAdvisor

The hotel is very comfortable, clean and the staff is very helpful. I loved the breakfast. I had dinner one night, but the cost benefit was not good. I would suggest the shopping mall, just across the street. In the hotel room, there was some soluble coffee sachet and tea bags, which I love, as a courtesy. But they didn´t bring more in the next day, even when I asked. The wi-fi connection was very good.

Dear Anna, Thank you very much about you comments, we appreciate it. We are very glad because you shared your experience with us, we are looking for to make all the best for all the guests. We would like to thank you one more time about it, and have a nice week. Best Regards, Evandro de Andrade Front Desk Coord. Mercure Santo André

Very nice hotel with some minor flaws.

Classificação TripAdvisor 4.0/5

484kristianl Business - 20/02/2017 Avaliação certificada TripAdvisor

Room was "roomy" and nice, sold as a apartment in the advertising though. During my 14 night stay, i was billed for roomservice, not once, not twice, but 3 times! I never used the roomservice, so this was not OK. On the other hand, there was no problem getting the bill corrected. But thease are the things denying the fifth star.

Hello Dear Guest, Thank you very much for telling us about your stay, make sure that it will help our team to improve our services, we hope when you come to Santo André you stay one more time to enjoy our services, because at Mercure you have the Quality of Guarantee. We wish you a very nice week, and thank you again about your comment. Best Regards, Evandro de Andrade Front Desk Coord. Mercure Santo André

Very good

Classificação TripAdvisor 5.0/5

marco_yoshiura Business - 20/02/2017 Avaliação certificada TripAdvisor

Very good hotel, in good location. Close to Shopping Mall e Celso Daniel Park. Break Fast was great with good options. The staff is algo very good and the rooms were great. Maybe the TV channel could be HD.

Hello Dear Marco, We are very happy because you liked to stay in our hotel, we hope you stay many times here, thank you about your comments and have a nice week. Best Regards, Evandro de Andrade Fornt Desk Coord. Mercure Santo André

Steve Walker Australia

Classificação TripAdvisor 4.0/5

steve55w Couples - 23/10/2016 Avaliação certificada TripAdvisor

My Wife and I would not hesitate to stay at this hotel again.Clean rooms great service and the breakfast was good value for the price.And only minutes to shops and transport very enjoyable stay thanks.

Hello Steve! Thank you so much for this kind review! We are so glad that you enjoyed your time with us. We look forward to welcoming you back again in the future. Best regards,

COMFORTABLE - GOOD LOACTION

Classificação TripAdvisor 4.0/5

frg0125 Business - 07/02/2016 Avaliação certificada TripAdvisor

Undergoing renovation. Be sure to ask for the new rooms that feel warmer and more adapted to work and relax. Still have to deal with 2 remote controls to work the TV. I like the hotel location for its proximity to the Parque Celso Daniel, which is a wonderful facility for jogging, very safe at all hours and full of people exercising. Breakfast is varied and caters to all tastes.

Dear Guest, We appreciate your comments you let.We would like to reforce that we are improving our services and rooms. So, thank you again to dedicate your time to share your expirience in our hotel.We hope you have a nice week. Your Truly, Evandro de Andrade Chefe de Recepção Mercure Santo André

business stay

Classificação TripAdvisor 3.0/5

grezcarlos Business - 30/11/2015 Avaliação certificada TripAdvisor

unfriendly hotel staff, not solving the problems slow room service awful parking service (outsourced) giving poor overall hotel image. They have one attendant and coincidentally always say the other one is having breakfast at the peak hours in the morning Carlos Grez

Dear Grezcarlos, We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Front Desk Manager Mercure Santo André

Business stay

Classificação TripAdvisor 4.0/5

tobbjo Business - 04/04/2015 Avaliação certificada TripAdvisor

The hotel is generally good. The staff is friendly and helpful and i especially want to mention Sirlei (spelling?) who cleaned our room. Unfortunately, the air conditioning seemed hung on the coldest setting. It wasn't particularly cold on our stay so it was either no ventilation or too cold.

Dear Tobbjo, We are very greatful about your concernment. In addition, your complaim about our air conditioning, we do daily preventive maintenance, but thank you for warning us. We hope to see you soon. Best Regards, Evandro de Andrade Front Desk Manager Mercure Santo André

Best option in the nearby

Classificação TripAdvisor 4.0/5

rodrigos765 Business - 04/03/2015 Avaliação certificada TripAdvisor

Best option in the nearby, better cost x benefit than Ibis. For those who need to do business in Santo André, it is certainly a good option in terms of comfort and service. Excelet croissant in the breakfast!

Prezado Rodrigo, Agradeço imensamente os comentários realizados sobre o Mercure Santo André. A equipe ficará feliz em receber seu feedback. Atenciosamente, Alexandre Preto Gerente Geral

Very good location

Classificação TripAdvisor 5.0/5

ricardos628 Couples - 01/01/2015 Avaliação certificada TripAdvisor

The hotel is very good like most units of Mercure. This one has a good location close to a shopping mall with many stores and places to eat. There is also a nice park just beside the hotel building. I also like the fitness room which is open 24/7.

Dear: We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next as soon as possible. Sincerely, Alexandre Preto General Manager

Excellent Stay in a Very Pleasant Hotel

Classificação TripAdvisor 5.0/5

sbomford Business - 03/01/2014 Avaliação certificada TripAdvisor

The Hotel Mercure Santo Andre is an excellent hotel in a good location. The staff are helpful and the rooms are clean, tidy & well appointed. The hotel is next to a nice park (which is being renovated) & opposite a large well organised shopping centre. The hotel also has good gym facilities. Breakfasts are very good with a large choice of foods. I would very much recommend this hotel.

Dear, We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Preto General Manager Mercure Santo André

Friendly, multi-lingual staff

Classificação TripAdvisor 4.0/5

Clarence B Business - 02/10/2013 Avaliação certificada TripAdvisor

nice hotel, close to the mall & many bars & restaurants. I was a little disappointed with the service I got before I arrived. I wanted to change my reservation from 2 nights to 3, but they wanted to penalize me for reserving my room on the internet by charging me a rate higher than what the were charging at the front desk! I stayed my 3rd night in a different, non-accor, hotel.

Dear Clarence, On behalf of our team, we would like to thank you in advance for choosing our hotel. About the difference of rates made through the internet and the rate we have here it is a confort for our guests choosing the best price of our rates on the Accor web sites, in addition, we have avaliable on the frontdesk a notebook, for our guests to prolong your stay with the same price. By the way, thank you very much for your opinion. Evandro de Andrade Front Office Manager Mercure Santo André

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