Mercure Santo Andre Hotel 4 estrelas

The hotel is very comfortable, clean and the staff is very helpful. I loved the breakfast. I had dinner one night, but the cost benefit was not good. I would suggest the shopping mall, just across the street. In the hotel room, there was some soluble coffee sachet and tea bags, which I love, as a courtesy. But they didn´t bring more in the next day, even when I asked. The wi-fi connection was very good.

Room was "roomy" and nice, sold as a apartment in the advertising though. During my 14 night stay, i was billed for roomservice, not once, not twice, but 3 times! I never used the roomservice, so this was not OK. On the other hand, there was no problem getting the bill corrected. But thease are the things denying the fifth star.

Very good hotel, in good location. Close to Shopping Mall e Celso Daniel Park. Break Fast was great with good options. The staff is algo very good and the rooms were great. Maybe the TV channel could be HD.

My Wife and I would not hesitate to stay at this hotel again.Clean rooms great service and the breakfast was good value for the price.And only minutes to shops and transport very enjoyable stay thanks.

Undergoing renovation. Be sure to ask for the new rooms that feel warmer and more adapted to work and relax. Still have to deal with 2 remote controls to work the TV. I like the hotel location for its proximity to the Parque Celso Daniel, which is a wonderful facility for jogging, very safe at all hours and full of people exercising. Breakfast is varied and caters to all tastes.

unfriendly hotel staff, not solving the problems slow room service awful parking service (outsourced) giving poor overall hotel image. They have one attendant and coincidentally always say the other one is having breakfast at the peak hours in the morning Carlos Grez

The hotel is generally good. The staff is friendly and helpful and i especially want to mention Sirlei (spelling?) who cleaned our room. Unfortunately, the air conditioning seemed hung on the coldest setting. It wasn't particularly cold on our stay so it was either no ventilation or too cold.

Best option in the nearby, better cost x benefit than Ibis. For those who need to do business in Santo André, it is certainly a good option in terms of comfort and service. Excelet croissant in the breakfast!

The hotel is very good like most units of Mercure. This one has a good location close to a shopping mall with many stores and places to eat. There is also a nice park just beside the hotel building. I also like the fitness room which is open 24/7.

The Hotel Mercure Santo Andre is an excellent hotel in a good location. The staff are helpful and the rooms are clean, tidy & well appointed. The hotel is next to a nice park (which is being renovated) & opposite a large well organised shopping centre. The hotel also has good gym facilities. Breakfasts are very good with a large choice of foods. I would very much recommend this hotel.

nice hotel, close to the mall & many bars & restaurants. I was a little disappointed with the service I got before I arrived. I wanted to change my reservation from 2 nights to 3, but they wanted to penalize me for reserving my room on the internet by charging me a rate higher than what the were charging at the front desk! I stayed my 3rd night in a different, non-accor, hotel.