Customer review rating (ALL Rating) 4.5/5 3,683 reviews
Novotel Paris Centre Gare Montparnasse
17 rue du Cotentin
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Access: 200 m / 0.12 mi 1 min walk / 1 min drive
Access: 6 km / 3.73 mi
Access: 8 km / 4.97 mi
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At the heart of a gourmet, lively atmosphere, taste our local and western French products that the Gare Montparnasse serves. At ease in our area, taste our homemade dishes.
Feeling peckish? Then discover our Coffee Shop with snacks & pastries served at the table, or on the go, throughout the day. Stop at the corner grocery store for a gourmet souvenir of Halle Quatre.
The Novotel room, with its spacious and contemporary modular design, provides living space that adapts to every need. 42" LED TV included in each room. Get the VIP treatment in our Executive room w/ more space, Nespresso machine, bathrobe, slippers, and mini bar w/ drinks and snacks. Some of these upper-level rooms offer unobstructed Eiffel Tower views!
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 3.5/5
Tia Families - Confirmed reviews ALL
The beds and sofas were comfortable to sleep upon, however, the rooms were very small. And Accor hotels seem to have the most awful, textured, bobbly walls. If it wasn't for that, the stay would have been better. Also, the female staff at checkout was lovely and helpful, however, the gentleman at reception when we checked in was not pleasant to encounter. He was not very helpful at all. We did not use any facilities on this visit, so cannot speak for them. I was very impressed by the very sweet gesture left by staff in our room for the birthdays of the two children. It really made the day for them. Shower needed more pressure.
Very Poor Hotel Staff Communication
Customer review rating 0.5/5
Yasmine F. Friends - Confirmed reviews ALL
My friend and I arrived to Paris on 1/20/2023. One luggage was delayed and did not make it to Paris until the next day (1/21/2023). The CDG airport advised us that they will be delivering it to our hotel. My friend and I both advised the staff of the hotel to call us once the luggage was received. I gave them our room number to call us upstairs. The airport delivered the luggage on Saturday and the hotel failed to let us know of this until Monday which was also our last day of the trip. This was very unprofessional and did not make us happy with the service of Novotel. We were left to buy clothes in Paris. Meanwhile, the luggage was being held in the hotels locker room. I am demanding that for the two days that staff failed to let us know that the luggage was not given to us, that we receive 2 days worth of our stay at the hotel refunded to the card on file to book the hotel.
Dear YASMINE F., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Gare Montparnasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julien EYNAUD Rooms Division Manager
Customer review rating 5.0/5
Pugmum Couples - Confirmed reviews ALL
The staff were very nice, the room was clean and comfortable and it was in a great location.
Dear LEOLA R., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Gare Montparnasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julien EYNAUD Rooms Division Manager
Excellent for families
Customer review rating 4.5/5
Anonymous Families - Confirmed reviews ALL
Pleasantly surprised by hotel - perfect for small families.
Well located, attractive pricing and excellent breakfast
Customer review rating 5.0/5
Helene Families - Confirmed reviews ALL
Second time for us in this hotel. We are very satisfied. Quiet and clear room (5th floor), parking available for an acceptable price. Regarding the breakfast, it's much better than other hotels within the same category. Nothing else to stay..don't change anything :-)
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price