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Novotel Bern Expo Hotel 4 stars

Customer review rating 4.3/5 6,571 reviews

ALLSAFE approved hotel

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Novotel Bern Expo
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+ 22 Services

Hotel extras

  • ALLSAFE certification

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Video games for children and cozy family rooms

  • Kitchen

  • Proximity to the city center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Golf course 18 holes (nearby)
Business services
  • 10 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 bern
switzerland

Tel: +41313390909

Fax: (+41)31/3390910

Check-in from 14h00

Check out up to 12h00

  • CENTER CROSS LORRAINEBRIDGE :  BERN WANKDORF

  • TRAM NR. 9 :  GUISANPLATZ EXPO

  • By plane

    BERN BELP AIRPORT At 10km / 6.21 miles

  • By plane

    GENEVA At 160km / 99.43 miles

  • By plane

    ZURICH At 110km / 68.36 miles

  • By helicopter

    BELP AIRPORT At 10km / 6.21 miles

  • By car

    WANKDORF At 0.8km / 0.5 miles

  • By train

    BERNE/BERN At 1.5km / 0.93 miles

  • By train

    HAUPTBAHNHOF BERN At 4km / 2.49 miles

GPS :46.9587487, 7.4639379

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

GOURMETBAR BY NOVOTEL

Type of cuisine: International

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure!

GOURMETBAR BY NOVOTEL

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 217

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Bern Expo

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,571 reviews

TripAdvisor Rating 4.0/5

1,069 reviews

Fantastic

Customer review rating 5.0/5

Andy Couples - 16/09/2021 Confirmed reviews ALL

Novotel has a very good standard - and you can count on it no matter where you go. The Bern Novotel Expo is probably even a level above that. A free minibar,, a great room and very efficient and friendly staff. You can not complain at all. We used the hotel as our base for excursions in the area and it was the perfrect spot. Free public transport brings you quickly to the city centre of Bern and with the car you are quickly in other great sight seeing locations. After a long day out it felt great to relax in the hotel in the evening! Thank you Novotel!

Grüessech Mr. D. WOW, we are speachless! Thank you so much for your evaluation of 100 points and for the great feedback! Our staff is trying their best each day to properly fulfill all needs from our guests, so your experience is a positive one in your collection box of great moments. We would be really happy to welcome you another time at the Novotel in Berne! Stay safe, with kind regards, Selin - Reception

Good location

Customer review rating 4.0/5

Anonymous Families - 13/09/2021 Confirmed reviews ALL

Easy booking on the phone, smooth check-in and a great family offer when you need more than 1 room. The room was spacious and it had everything we needed. The things we didn't like were the smell of the carpet and the drainage in the bathtub.

convenient but not great

Customer review rating 3.5/5

M. Business - 09/09/2021 Confirmed reviews ALL

well located staff is friendly breakfast is great but the quality of the beds is poor

Dear M., Thank you for your review which we appreciate. We are delighted you found our staff helpful and friendly during your stay with us and for the services we offered you I am sorry to hear that the bed was uncomfortable for you. We look forward to welcoming you back when next visiting Bern. Kind regards Jessica-Novotel Bern Expo

Always a good experience

TripAdvisor rating 5.0/5

thaller2021 Business - 31/08/2021 TripAdvisor review

The Novotel Bern is located at a very central location at Guisan Platz next to the Expo location. The service in the Novotel is always very good. Room Prices are very acceptable. For a location in the heart of the town Bern ! Not to forget, the Restaurant and Bar are excellent too ! All in all a very good experience !

Great located hotel, nice staff, great breakfast

Customer review rating 4.5/5

Alex B. Families - 30/08/2021 Confirmed reviews ALL

Great hotel near the expo in Bern. Room was a decent size though could be modernised a bit. TV especially could be updated. Bathroom was pretty good with both a bath and a shower and separate toilet. Restocking of supplies in the room could be better, e.g toilet paper. Staff were very friendly and breakfast was excellent. Located right by the number 9 tram stop for quick easy access into Bern.

Dear Mr.B. Thank you very much for taking the time to share your feedback. We are happy to hear that you appreciated our convenient central location. I would like to apologize for the fact that the items in the room were not replenished properly. This is not the service we strive to provide. I have shared your feedback with our Housekeeping Manager to prevent future occurrence. Hopefully you will visit us again. Kind regards, Jessica - Novotel Bern Expo

Good location, close to bus stop and walking distance to the heart of Bern.

Customer review rating 5.0/5

Scott Families - 27/08/2021 Confirmed reviews ALL

Clean hotel throughout. Had COVID protocols in place for breakfast/dining. Hotel staff was very friendly and helpful.

Dear Mr. A. Thank you so much for taking the time to evaluate your stay and for grading it with a perfect score of 100! We are really pleased to read, that you had a warm welcome and could enjoy your stay in the hotel. Our ALL Safe concept seems to have met your expectations as well, which is great news for us too. Hopefully we can welcome you another time in Berne. Kind regards, Selin - Reception

Good stay

Customer review rating 5.0/5

Oscar Families - 23/08/2021 Confirmed reviews ALL

Fantastic

Dear Oscar, We are glad to read, that you had a wonderful experience at our hotel and we appreciate you sharing your thoughts for our future travelers. We hope you will come back soon. Your Novotel Bern Expo Team

Not that good as last year

TripAdvisor rating 3.0/5

NuriaVila 22/08/2021 TripAdvisor review

We chose the hotel as have been here last year and we love it. But this time the pillows were really hard and old (one of them was like 2 parts!) and we didn't sleep really good. We were a family of 4 and all of us had the same problem. Pillows are one of the important thing in hotels as you go there to sleep.

Dear NuriaVila, Thank you very much for taking the time to write a review about your stay on Tripadvisor.com. Your opinion is very important and valuable to us. We appreciate your feedback and will use it to evaluate changes and make improvements in our hotel. We hope to welcome you again very soon! Kind regards and all the best to you, Your Novotel Bern Expo Team with Javier Iglesias

Perfect

Customer review rating 4.5/5

Anonymous Families - 21/08/2021 Confirmed reviews ALL

The rooms are oerfect and the breakfast was excellent. Only the larking is a little bit tight

Dear Daniel, Hello from Bern, Thank you for your visit and for the great feedback, we are happy to share this with the team. We wish you the best in all your future travels. We hope to see you again soon in our hotel. Your Novotel Bern Expo Team with Javier Iglesias

A nice surprise

Customer review rating 4.0/5

Stefan D. Families - 17/08/2021 Confirmed reviews ALL

Having the Circus Knie right next door surprised us with a wholly unexpected experience to take home with us. Thank you for providing the stay! The only thing I would love to see is a bit more variance on the fruits & vegetables during breakfast - I think at the asked rate, this should be possible.

Dear Mr. D., thank you very much for taking the time to write a review about your stay with us. Your opinion is very important and valuable to us. We will share you Feedback regarding fruits and vegetables with our F&B Manager to improve our Breakfast diversity. Always inform us immediately if something is wrong. We are truly sorry to recognize that your experience did not fully meet your expectations, however we hope that you've enjoyed your stay in Bern and we would be very happy to welcome you again. Your Novotel Bern Expo Team with Javier Iglesias

Well located

Customer review rating 3.5/5

Anonymous Families - 17/08/2021 Confirmed reviews ALL

We stayed for 2 nights and were very happy with the location, fairly close to city center, Rosengarten and circus Knie. The entrance is very beautiful and breakfast was good. We were a little disappointed with the room, found fake eyelashes in my sons bed sheet. But overall great experience

Dear Mr. D., Thank you for your visit and for the great feedback, we are happy to share this with the team. We would like to apologize for inconvenience that happened in your room, we will inform our Housekeeping Staff. We wish you the best in all your future travels. We hope to see you again soon in our hotel. Your Novotel Bern Expo Team with Javier Iglesias

Nice hotel, good service, located close to public transport for city center

Customer review rating 4.0/5

Anonymous Families - 13/08/2021 Confirmed reviews ALL

Good service, nice breakfast and decent room. Good value for money for Switzerland

Dear Mrs. B., Hello from bern Thank you for your visit and for the great feedback, we are happy to share this with the team. We wish you the best in all your future travels. We hope to see you again soon in our hotel. Your Novotel Bern Expo Team mit Javier Iglesias

Good accessible location and a good night sleep

Customer review rating 4.0/5

Anonymous Families - 13/08/2021 Confirmed reviews ALL

Good accessible location and a good night sleep. The city center is convenient one bus ride away.

Hello from Berne Thank you so much for taking your time to evaluate your stay with us. We are really gald to read, that overall you werer able to enjoy your stay and the Covid-19 measurements were convenient for you. At the moment we are facing some technical problems with our applications, the technicians are working on it and hopefully it will be back on track soon. Thank you for your understanding, and hopefully we see you soon at the Novotel Berne Expo. Kind regards, Selin - Reception

Nice stay

Customer review rating 3.5/5

Anonymous Families - 08/08/2021 Confirmed reviews ALL

Everything was OK, some small issue that I requested to change over the phone, was quickly sorted out on arrival and check-in. All crew and services were very good. The room was OK but the is relatively small for 2 adults and 2 children. Also, the Sofa bed is not very comfortable.

Grüezi from Berne Thank you for evaluating your stay at our hotel, we highly appreciate your opinion! We are glad to hear, that your issues could be fixed fastly and that our staff left an helpful and friendly impression on you. We are aware of the situation and the conditions of our facilities and are excited to inform you, that we are currently planing a total renovation. Therefore, we would be happy to welcome you another time soon. Best regards Selin - Reception

Overpriced and unfriendly staff

Customer review rating 2.5/5

Vijay Families - 27/07/2021 Confirmed reviews ALL

Located on the outskirts in a really dull place

Dear Vijay R., We very much appreciate your valuable time to feedback us regarding your experience in our hotel. It’s a pity that we were not able to provide you a more satisfying experience with us! I want to personally apologize for that. I ask you to always inform us immediately in case you discover any discrepancies during your stay in our hotel in order to react quickly and to offer a pleasant solution. We hope to host you again in future in case you would be in the area. Take care, thank you for your confidence and all the best. Your Novotel Bern Expo Team with Javier Iglesias
Customer review rating 5.0/5

Anonymous Friends - 23/07/2021 Confirmed reviews ALL

I am rating 10 mostly because of the friendly and attentive nature of the front desk staff. I did not notice the name but the gentleman on the counter was extremely helpful!

Dear Mr. J. WOW! Thank you so much for this great rating, we are extremly happy about this! We are really glad to read, that our staff was helpful and could answer all your questions, we will make sure that the gentleman (Jean-Phillippe) will receive this message. Happy to welcome you any other time, Best regards. Selin - Reception

Good customer service

Customer review rating 4.0/5

Anonymous Families - 17/07/2021 Confirmed reviews ALL

The front office staff on duty provided me and my family very good customer support.

Thank you very much for your beautiful review! We are delighted you found our staff helpful and friendly during your stay and for the services we offered you. We look forward to welcoming you back when next visiting Bern. Kind regards Jessica-Novotel Bern Expo

professional and very supporting staff

TripAdvisor rating 5.0/5

lehmannniklaus Business - 23/10/2020 TripAdvisor review

Friendly and helpful staff, nice, calm and clean room, excellent breakfast buffet and also helpful staff to meet covid19 standards. Clearing parking ticket problems in a short and professional way. I can recommend the place.

we very much appreciate your valuable time to feedback us regarding your experience in our hotel. The whole team and myself are more than happy about your heart-warming rating. It's the best motivation you can provide - thank you very much! I please you to always inform us immediately in case you discover any discrepancies during your stay in our hotel. We hope to host you again in future in case you would be in the area. Take care, thank you for your confidence and all the best - Javier Iglesias and Team

HOTEL CLOSED DUE TO CASES OF CORONA INFECTION - SO DID NOT STAY AT YOUR HOTEL

TripAdvisor rating 1.0/5

M3560PWinfo Business - 11/09/2020 TripAdvisor review

one day prior to my stay at the novotel, i received a phone call from your staff explaining that the hotel was closing down for 2 weeks due to corona infection cases. the lady was so kind to get me a room at another hotel not too far away. that hotel as well as the room and the service were very good. unfortunately, i'll have to wait for your hotel to reopen and for another business trip to be necessary before being able to deliver any evaluation or feedback. thank you

Hei M3450PWinfo, thank you very much for your feedback on the situation we were into. AND, that you are so comprehensive and willing to visit us soon again! You're rating is unfortunately made with a 1* - and honestly - I think you did not want to do so among your wording. We would be very glad in case you could remove or modify this. We are very looking forward to welcome you very soon again (as from the 15.09.2020, we're back in the game)! All the best Matthias and team

business

TripAdvisor rating 4.0/5

sanderluijten Business - 19/06/2020 TripAdvisor review

perfect and accurate - swiss performance - as usually well organized and good performance. good location close to the city and the free public transport card is very good and convenient to use as the tramway stops in front of the Novotel.

Hey sanderluijten, you deserved a big and loud "thank you"! Even if we could not provide all services as usual due to the Corona-Regulation, you provide us such a nice mark. It's the very best motivation for our crew. We would be glad to welcome you again in future. Let us know in case we can do something for you. Take care and have a great summer time. The team with Matthias, General Manager

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