Mercure Hotel Berlin Mitte

Couldn’t complain at all with this hotel. Great location just across the road from a station, which itself was a short journey to Potsdamer Platz which was ideal for ourselves. Staff always friendly at breakfast and at night, especially the member working in the bar/seating area, very pleasant manners. Hotel is in a great quiet location. Would recommend this hotel to anyone visiting Berlin! Definitely become our go to hotel for when we are inevitably back there for another holiday

The location was ok, not too far from Potsdam and the U bahn is closed by. However the room wasn’t get cleaned during our stay. We stayed at the hotel for 4 nights and the trash bin never got picked up. The dirt in front of our room never got vacuumed. We accidentally stepped in it and dragged into our room. We stayed at Mercure hotel in many places during the past year and never had bad experiences like this one.

Staff - friendly, polite, professional Breakfast - fantastic Bar - great Room - well-appointed, clean and comfortable Location - quiet, ideally placed for U-Bahn Probably one of the most pleasant stays we've had in a hotel.

After arrival we had really pleasant check-in, room is lovely, but for sure needs a glow up (Does Remember USSR). But what goes to staff one of the receptionist was extremely rude (he was always angry at every request or question did not say hello even once as a reply to hello). My friend stayed over at the hotel with me for a night, receptionist was trying to prove me a point that they were right to make me pay at the check out extra, for having guest sleeping over (because Chief requested so…. Dramatic). Pretty shameful for such a big chain of hotels to act that way in modern country.

Needed accommodation for two nights before and two nights after an in-house course in the city. Stayed in this Mercure for the first two nights before the course started (then would move to the location paid by the course provider). I noticed the size of the room before booking it on the website, but in person it seems way smaller than in the pictures - also, the desk and tv/remote control were a bit dusty. Location is good, across the street from Gleisdreieck - which runs three different metro lines. There are not a lot of eateries and bars around though, unless you arrive in time to get something open in the park. During the wee hours of the night some disrespectful guests are yelling in the courtyard and it seemed they were inside my room. I had breakfast at the hotel on my last day and cleaningness is approved, as well as the personnel care for making sure guests follow the hygiene and distancing rules. Decided to stay at another Mercure for the final 2 nights after the course was over: I surprisingly paid the same price for better room and sleep quality, and the latter hotel was also in a central location.