Novotel Suites Paris Nord 18ème

very good room, very bad service, very bad elevator.

Great Hotel with great, clean room. Excellent secure parking and staff were very helpful even though me French was almost non existent. Only slight problem was lifts in Hotel were temperamental but this didn't really bother us as we were on 2nd floor.

Terrible reception manager. Totally uninterested in any problems. The lift from the underground parking were not working and myself and other guests were left there for 15 minutes despite trying to ring reception many times with no pick up. As a diamond member I had a free drink and when I asked for a glass of wine I was refused. On the Accor Apt it was described as having a restaurant which is not true. No restaurant the nearest one was 15 minutes on foot and very poor. Every time I tried to talk to the reception manager he dismissed me as a child. There is no warning that the parking costs 40 euros a night. When I was l leaving the car park was covered in what looked like excrement from a broken drain that was flooding the car park. After 30 years and never giving a review like this, this hotel is the very worst by far particularly because the reception manager was so disinterested!!

The hotel was not very clean overall. We asked for service multiple times for our room and never received it. It's very old and unkept and the main lobby areas is unpresentable. The staff however were friendly.

The room was very good in terms of size for a family of 4. Clean and with a nice disposition the room is very comfortable. The hotel itself is quite far from the center, but easily reachable trough metro on station on Porte de La Chapelle. If you want to visit Paris after check out, you can easily leave your luggage on the Hotel.