Novotel Suites Paris Nord 18ème Hotel 4 stars

Good stay in a nice room. Pity the fire alarm went off at 5am waking everyone up. No all clear given. No apologies offered or communication. Super expensive parking 18€ for less than 24hrs.

Nice room and staff, however we had a fire alarm go off at 4.30am and no explanation or apology as it was a false alarm from the kitchen ... very unsatisfied

I was surprised there was no restaurant at the hotel as I didnt book breakfast due to being a Diamond card holder and breakfast is complimentary, which was denied when asked at reception. There was a fire alarm on Monday morning at approximately 05.00am which when getting to reception we were told by other residents that is was a false alarm as the baker had burnt the bread! no communication given from the hotel or security officer on site. The hotel room was very warm and no upgrade as per my membership was offered. Generally a poor experience. Will not book to stay at your hotel again.

Worst Service you could get in the front desk and room service

Well located for a business trip at Dock of Paris. Room is large, well equipped and quiet. Personnal at desk are helpful and effective.

My experience was great. Everything was on time, the breakfast, taxis, room cleaning, etc. The staff were friendly.

While we were more than happy with the hotel, amenities and staff, we were very disconcerted by the surroundings and did not feel safe walking to and from public transport - particularly at night. The police have cleared the underpass by the hotel of vagrants and refugees and there is still a visible police presence, but not what we anticipated when booking a hotel in Paris! The website shows a picture of the Moulin Rouge, but it is not near the hotel.

The room is spacious & very clean. We are very happy with the stay, except the common toilets at reception need to be cleaned more often. Hotel only provide us with paper cups which is very difficult to make hot drink.

Very clean and spacious rooms. Full TV service. Close to Metro station although we were there during the strikes.

The check in and check out process was great and quick. Room was as advertised and hence good House keeping was not great. Request for extra paper cups were not even provided citing that they refill these only once a day Language (English) was a problem

Great checked in quickly, was quiet, nice and clean, breakfast was good nice choice too! Would stay again!

The location and reception on arrival was poor. Not like many other Novotel Suites I have stayed. No restaurant and proper bar. Feel sad paying €157 for complete mess. Requested brioche during breakfast and was ignored. Let’s make it simple, I will never use this facility ever again. Accor should investigate and save their reputation. Had to ask several time’s for my complimentary drink. Finally issued with a voucher. Waste of time.

Hotel is in bad location which is not the fault of the hotel. The service was awful with the reception area hosts been the worst. They are not helpful at all. I have stayed in many hotels all over the world and this was my worst.

Expensive, rude security guards and breakfast limited quantity and less variety. Overall not worth for money. Parking system expensive and very old, difficult to operate... If things at breakfast buffet got finished it will not be refilled...

I was not made to feel welcome. Breakfast was not up to my expectations with very limited choices and certainly poor value for money. Novotel hotels had become my default choice of hotel I will now be reconsidering my options.