Novotel Suites Paris Nord 18ème Hotel 4 stars

This hotel is definitely not a 4* standard. The staff do not understand English at all. We stayed 4 night in this hotel. Everyday they give one bottle of water even though there was 4 of us staying in the room. The cost of food inside the restaurant is 5x more expensive than outside. And the location is terrible. We’ve felt safe walking around the hotel. Not a very scenic area. Avoid at all cost. Not worth the price you pay to stay there.

Getting to the hotel from Gare Du Nord was fairly easy, we used the Metro to Port de la Chappelle and was a 6 minute walk; using Google Maps! On arrival reception was helpful and welcoming talking to us in English; overall staff at the hotel were polite and helpful throughout our stay. The room was very nice, good size, very clean; really liked the Shower AND Bath as well as the toilet being situated separate from the Bath/Shower room. The Hotel is situated next to the main A1 Motorway/ Paris Ring-Road intersection and our room over looked this, but soundproofing was top class; didn't notice any traffic noise. Breakfast was buffet style and was very good, more than enough food to set you up for the day; "continental" but catering for all tastes; even us English with Scambled Egg and Sausages!! The Hotel is situated fairly close to the Stade de France and Porte de la Chappelle main hub, with Bus, Tram and Metro links to the rest of Paris which makes this hotel suitable for both sporting events at the Stade to France and Paris site-seeing! Overall verdict, for the price this is a good choice.

Overall good experience. However disappointed with the breakfast at the hotel. It was just the same menu for all the 4 days without even a single item being changed or swapped. For example - scramble egg could have been boiled egg on a different day, juice could have been apple juice instead of orange one on a different day. White bread could have been a brown bread the other day. So on and so forth.

Good stay in a nice room. Pity the fire alarm went off at 5am waking everyone up. No all clear given. No apologies offered or communication. Super expensive parking 18€ for less than 24hrs.

Nice room and staff, however we had a fire alarm go off at 4.30am and no explanation or apology as it was a false alarm from the kitchen ... very unsatisfied

I was surprised there was no restaurant at the hotel as I didnt book breakfast due to being a Diamond card holder and breakfast is complimentary, which was denied when asked at reception. There was a fire alarm on Monday morning at approximately 05.00am which when getting to reception we were told by other residents that is was a false alarm as the baker had burnt the bread! no communication given from the hotel or security officer on site. The hotel room was very warm and no upgrade as per my membership was offered. Generally a poor experience. Will not book to stay at your hotel again.

Worst Service you could get in the front desk and room service

Well located for a business trip at Dock of Paris. Room is large, well equipped and quiet. Personnal at desk are helpful and effective.

My experience was great. Everything was on time, the breakfast, taxis, room cleaning, etc. The staff were friendly.

While we were more than happy with the hotel, amenities and staff, we were very disconcerted by the surroundings and did not feel safe walking to and from public transport - particularly at night. The police have cleared the underpass by the hotel of vagrants and refugees and there is still a visible police presence, but not what we anticipated when booking a hotel in Paris! The website shows a picture of the Moulin Rouge, but it is not near the hotel.

The room is spacious & very clean. We are very happy with the stay, except the common toilets at reception need to be cleaned more often. Hotel only provide us with paper cups which is very difficult to make hot drink.

The location and reception on arrival was poor. Not like many other Novotel Suites I have stayed. No restaurant and proper bar. Feel sad paying €157 for complete mess. Requested brioche during breakfast and was ignored. Let’s make it simple, I will never use this facility ever again. Accor should investigate and save their reputation. Had to ask several time’s for my complimentary drink. Finally issued with a voucher. Waste of time.

Hotel is in bad location which is not the fault of the hotel. The service was awful with the reception area hosts been the worst. They are not helpful at all. I have stayed in many hotels all over the world and this was my worst.

Expensive, rude security guards and breakfast limited quantity and less variety. Overall not worth for money. Parking system expensive and very old, difficult to operate... If things at breakfast buffet got finished it will not be refilled...

I was not made to feel welcome. Breakfast was not up to my expectations with very limited choices and certainly poor value for money. Novotel hotels had become my default choice of hotel I will now be reconsidering my options.