Novotel Suites Hamburg City

Novotel Suites Hamburg City 3 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.1/5 1.945 beoordelingen

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Omschrijving

Extras van het hotel

  • Een ALLSAFE gecertificeerd hotel

  • Gratis yogamassage elke donderdagavond

  • Gratis business corner op de 16e verdieping met uitzicht op de Alster

  • Familie kamers en suites met modulaire werkruimte

  • Prachtig uitzicht op de stad vanaf de bovenste verdiepingen

Dit hotel is onderdeel van Planet 21 en streeft naar Positieve Gastvrijheid.

ALLSAFE goedgekeurd hotel

Hotel locatie

Novotel Suites Hamburg City

Lübeckertordamm 2
20099 HAMBURG
Duitsland

  • U1:  U1 LOHMUEHLENSTR

  • U3:  U3 BERLINER TOR

  • Met het vliegtuig

    HAMBURG FUHLSBUETTEL op 15 km / 9 mijl

  • Met de boot

    ALSTER JUNGFERNSTIEG op 1 km / 0 mijl

  • Met de boot

    LANDUNGSBRUECKEN op 4 km / 2 mijl

  • Met de auto

    A24 HORN op 5 km / 3 mijl

  • Met de trein

    BERLINER TOR TUBE op 0 km / 0 mijl

  • Met de trein

    HAMBOURG/ HAMBURG op 0 km / 0 mijl

  • Met de trein

    HAUPTBAHNHOF HAMBURG op 0 km / 0 mijl

  • Met de trein

    LOHMUHLER STR. TUBE op 0 km / 0 mijl

Gps:53.557295, 10.020722

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Samengevat
Op het terrein
  • Parking
  • Airconditioning
  • Wifi
  • Ontbijt
  • Bar

4 ELEMENTS BAR

Leun achterover in uw comfortabele stoel en geniet van een reis door vijf continenten. Maak een keuze uit meer dan 65 dranken en plan in alle rust uw volgende vakantiebestemming.

Onze accommodaties

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.1/5  1.945 beoordelingen

TripAdvisor score  4.0/5  1.540 beoordelingen

Prima hotel voor een stedentrip

Avis-klantbeoordeling 4.5/5

Anton Stellen - ALL bevestigde berichten

Kwartiertje lopen (of anderhalve minuut met de metro die bijna voor de deur stopt) van het centrum. Net hotel, vriendelijke medewerkers, grote kamers. Alleen de bedden zijn niet meer echt in topconditie. Prima en rijk gesorteerd ontbijt, maar wel druk: ontbijtruimte is vrij klein en zelfs in shifts ontbijten is niet de beste oplossing voor dit relatief grote hotel. Maar ga je een paar dagen naar Hamburg, dan is dit gewoon een prima verblijf.

Dear Anton M., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But of course our breakfast situation in particular does not correspond to our standard. However, when there are large numbers of guests, we are faced with ever greater challenges, which we try to solve in the best possible way. Unfortunately, this is not always possible due to the spatial conditions. We would like to formally apologize for the inconvenience caused. Of course, we will continue to sit down with the responsible department heads and take the necessary measures to improve quality in the long term. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager

Ietwat gedateerd hotel.

Avis-klantbeoordeling 3.5/5

Fons Gezinnen - ALL bevestigde berichten

Bagagerek was defect en niet te gebruiken in de kamer. Haar in het bed. Deksel doucheputje lag los. Koelkast zonder inhoud, met uitzondering van een fijne fles water. Liften erg druk, waardoor regelmatig lang wachten. Geen info over parkeertarief. Geen info over kosten ontbijt. Jammer dat er geen restaurantvoorziening (meer) is. Verder vriendelijk personeel dat je helpt.

Dear Alphons G., Thank you for the open and honest words about your stay at the Novotel Suits Hamburg. We hope that you had eventful days in Hamburg and that you got home safely. We are always happy to receive feedback, regardless of whether the content is positive or draws our attention to potential for improvement. I would also like to thank you for the open and honest words about your experiences and I deeply regret that there was an accumulation of (avoidable) events during your stay that disappointed you. The quality of service experienced by our employees does not correspond to our standard and we would like to apologize to you for this. We are also aware that some of our rooms are in urgent need of renovation. The fact that this has not yet happened is due to the Corona situation. But will be implemented in the future. We take your criticism very seriously and will discuss possible measures with the responsible department heads as to how we can better train and sensitize our staff so that such experiences, no matter in which area, can be prevented. Because it is our wish that you always feel welcome with us. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, Corinna Witt General Manager

Tweede sleutel

Avis-klantbeoordeling 2.0/5

Jacob Zaken - ALL bevestigde berichten

Ongenode gast om 3 uur s nachts in mijn kamer met zelfde sleutelnummer Liep af zonder ruzie maar met toezegging balie dat er flinke restitutie komt

Dear Jacob, Thank you very much for your stay with us and for taking the time to give us your feedback. We are sincerely sorry that you were disturbed at night because another guest had access to your room due to a big misunderstanding. This must not have happened and we have already taken appropriate measures to ensure that such a serious mistake is not repeated. We will contact you again directly by email. Kindest regards Corinna Witt General Manager

Avis-klantbeoordeling 4.0/5

Roland Zaken - ALL bevestigde berichten

2 nachten in een hotel wat rustig is gelegen

Dear Roland P v., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager

Prima locatie, rustig hotel

Avis-klantbeoordeling 4.5/5

Teus Gezinnen - ALL bevestigde berichten

Prima city trip hotel. Ruime kamer, prima badkamer en aparte WC. Koelkast, waterkoker en magnetron op de kamer. Parkeren onder het hotel. Wij hebben al vaak overnacht in dit hotel en altijd naar tevredenheid. Puntje van kritiek is dat de kamers langzamerhand wel aan een opknapbeurt toe zijn. Alles is prima schoon, maar veel is echt aan het verouderen (schroeiplekken, kapotte stopcontacten, stukken van de plinten) etc.

Dear Teunis V., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is a pleasure that you feel so fine staying with us. This is a big praise! Of course, we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. Besides, our employees are glad to be allowed to welcome a regular guest over and over again. We will forward your comment about the room furnishing to the Novotel Suites product department for consideration in future renovations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager

In samenwerking met TripAdvisor

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