Novotel Suites Hamburg City

Dear Michele P., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, we deeply regret that we could not meet all your expectations and that you did not have a pleasant stay with us. We are aware that the condition of our rooms is no longer up to date and in need of renovation. We would like to formally apologize for the inconvenience caused. Nevertheless, we make every effort to ensure that our guests have a pleasant stay through cleanliness and good service. In any case, we will forward your comments regarding the condition of the room to the product department of Novotel Suites for consideration in future renovations. Thank you again for your comments and we understand that based on your experience with us you will probably choose a different hotel for your next visit to Hamburg. Nevertheless, we hope to win back your trust if you stay overnight again and we look forward to welcoming you again soon. Sincerely, Corinna Witt General Manager

Dear Domenico M., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have forwarded your comment regarding the comfort of the beds to the Novotel product department so that future hotel renovations can take this into account. We are also thankful for your note regarding the breakfast. The price is comparable with other business hotels in a downtown location in Hamburg. The pricing is calculated by the variety and selection of the offered food and beverage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Corinna Witt General Manager

Dear Roberto G., Thank you for taking the time to tell us about your impressions after your stay at the Novotel Suites Hamburg City. We want to offer you the best quality of service during each of your stays, so your opinion is of the utmost interest to us. However, we deeply regret that we could not quite meet your expectations and that you did not have a pleasant stay with us. Of course, our breakfast situation in particular does not correspond to our standard. However, when there are large numbers of guests, we are faced with ever greater challenges, which we try to solve in the best possible way. Unfortunately, this is not always possible due to the spatial conditions. We would like to formally apologize for the inconvenience caused. Of course, we will continue to sit down with the responsible department heads and take the necessary measures to improve quality in the long term. We hope to regain your trust on your next overnight stay and look forward to welcoming you back in the near future. Sincerely, Corinna Witt General Manager

Dear Daniela I., Thank you for taking the time to tell us about your impressions after your stay at the Novotel Suites Hamburg City. We want to offer you the best quality of service during each of your stays, so your opinion is of the utmost interest to us. However, we deeply regret that we could not meet your expectations and that you did not have a pleasant stay with us. The lack of cleanliness in the room and the quality of service by our staff, which you rated negatively, in no way correspond to our standard. We would like to formally apologize for this. Of course, we will sit down with all the responsible department heads and take the necessary measures to better train the employees and improve the quality here in the long term. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Corinna Witt General Manager

Signor G., desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Suites Hamburg City. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signor le porgiamo cordiali saluti. Corinna Witt General Manager